Service Coordinator

You will be responsible for coordinating service appointments and follow-ups, communicating with technicians and workshop staff, updating service records, and assisting the service team with parts availability and customer queries. Additionally, you will be preparing daily reports for service performance and customer feedback. Key Responsibilities: - Schedule and manage customer service appointments and follow-ups. - Coordinate with technicians and workshop staff to track progress on vehicle servicing. - Communicate with customers regarding service status, estimated costs, and timelines. - Maintain accurate service records and update databases regularly. - Support the service team with parts availability, inventory tracking, and internal coordination. - Ensure customer queries and concerns are addressed promptly and professionally. - Prepare daily reports for service performance and customer feedback. Qualifications: - Strong communication and interpersonal skills. - Good organizational and time management abilities. - Basic understanding of vehicle service processes (training will be provided). - Ability to work in a team and handle customer interactions with empathy and clarity. The company provides benefits such as cell phone reimbursement, commuter assistance, flexible schedule, food, health insurance, internet reimbursement, leave encashment, life insurance, paid sick time, paid time off, and provident fund. This is a full-time, permanent position with day and morning shifts at the Indore location. You will be responsible for coordinating service appointments and follow-ups, communicating with technicians and workshop staff, updating service records, and assisting the service team with parts availability and customer queries. Additionally, you will be preparing daily reports for service performance and customer feedback. Key Responsibilities: - Schedule and manage customer service appointments and follow-ups. - Coordinate with technicians and workshop staff to track progress on vehicle servicing. - Communicate with customers regarding service status, estimated costs, and timelines. - Maintain accurate service records and update databases regularly. - Support the service team with parts availability, inventory tracking, and internal coordination. - Ensure customer queries and concerns are addressed promptly and professionally. - Prepare daily reports for service performance and customer feedback. Qualifications: - Strong communication and interpersonal skills. - Good organizational and time management abilities. - Basic understanding of vehicle service processes (training will be provided). - Ability to work in a team and handle customer interactions with empathy and clarity. The company provides benefits such as cell phone reimbursement, commuter assistance, flexible schedule, food, health insurance, internet reimbursement, leave encashment, life insurance, paid sick time, paid time off, and provident fund. This is a full-time, permanent position with day and morning shifts at the Indore location.