Service Coordinator

AVS Industrial Solutions LLP

0 years

2 - 3 Lacs

india

Posted:4 hours ago| Platform: GlassDoor logo

Apply

Skills Required

service communication support logging dispatch tracking resolve reporting invoicing

Work Mode

On-site

Job Type

Full Time

Job Description

Job Summary:

Female candidates only.

We are looking for a responsive and organized Service Coordinator to be the first point of contact for all incoming service calls. This role is crucial in ensuring quick, effective communication between customers, service technicians, and internal departments. The Service Coordinator will manage service requests from intake to completion, helping deliver top-notch support and operational efficiency.

Key Responsibilities:

Attend all incoming calls related to service requests, logging detailed information accurately and efficiently.
Create and assist in service jobs based on the nature of the issue, technician availability, and location.
Dispatch technicians and coordinate daily schedules to ensure timely response to customer needs.
Communicate clearly with customers regarding appointment times, delays, and job progress.
Maintain and update service request logs and job tracking systems in real time.
Follow up with technicians to confirm the status and gather required completion information.
Handle customer inquiries and resolve minor issues or escalate complex concerns to the appropriate department.
Ensure necessary tools, parts, and instructions are available for technicians ahead of each job.
Support reporting, invoicing, and service performance tracking.

Job Type: Full-time

Pay: ₹20,000.00 - ₹30,000.00 per month

Benefits:

Paid sick time
Provident Fund

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

Job Application AI Bot

Apply to 20+ Portals in one click

Download Now

Download the Mobile App

Instantly access job listings, apply easily, and track applications.

Enhance Your Skills

Practice coding challenges to boost your skills

Start Practicing Now

AVS Industrial Solutions LLP

Login to

Please Verify Your Phone or Email

Confirm Action

Service Coordinator