Warranty Executive

Industry:

Key Responsibilities:

1)

Process and review warranty claims submitted by customers and service departments. Ensure all claims are complete, accurate, and submitted within the required timeframes.

2)

Maintain detailed records of all warranty claims, approvals, and denials. Keep track of warranty parts and services to ensure accurate reporting and auditing.

3)

Ensure that all warranty claims adhere to manufacturer guidelines and policies. Stay updated on changes to warranty policies and communicate these updates to relevant staff.

4)

Communicate with customers regarding the status of their warranty claims, including approvals, denials, and necessary follow-ups. Address any questions or concerns customers may have about warranty coverage.

5)

Work closely with service advisors and technicians to gather necessary information and documentation for warranty claims. Provide guidance on warranty procedures and best practices.

6)

Train service staff on warranty policies and procedures to ensure compliance and efficiency. Offer support and assistance in resolving complex warranty issues.

7)

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8)

Communicate with manufacturers and suppliers regarding warranty claims and issues. Serve as the point of contact for any warranty-related inquiries or disputes.

9)

Monitor warranty expenses and work to minimize costs associated with warranty claims. Identify opportunities for process improvements to enhance efficiency and reduce warranty-related expenses.

10)

Ensure a high level of customer satisfaction by resolving warranty issues promptly and fairly. Follow up with customers post-resolution to ensure their concerns have been addressed.

Core Competencies

1) Result Oriented

2) Analytical and Business Acumen

3) Team Co-ordination.

4) Customer Engagement