Tata Motors Commercial Vehicle AMC Warranty Manager Position Summary This role entails leading a team to support the TATA CV Warranty claims processing in accordance with the established guidelines, maintaining the necessary documentation, KPI, system developments and Business queries. Location – Gandhinagar & Sevaliya Work Experience · Will be responsible for AMC/Warranty Claims processing · Setting timelines for deliverables. Meet performance standards as per agreed KPI for the team. · Ensuring Regular Governance in place (Internal & External Governance Meeting with teams and Business) · Defining and managing priorities against the available capacity of team members. · Facilitating and leading daily team meetings. · Identify new strategy that will support the business needs · Responsible for resource utilization, productivity, process performance and quality. · Creating a collaborative, innovative and efficient working culture. · Upholding morale and team performance in challenging circumstances. · Adhere to quality assurance guidelines and maintain high levels of quality while delivering services to respective agencies. · Establish team as well as individual goals and deliver against the same as per defined service delivery framework and quality processes Tata Motors Leadership Competencies Driving Execution - Translating strategy into action and execution Leading by Example - Encouraging and following ethical standards Leading Change - Recognizing the need for change, initiating and adapting to change Customer Centricity - Anticipating, understanding and focusing efforts on meeting the customer (stakeholders) needs or expectations Motivating Self & Others Functional Competencies Job Responsibilities 1. Functional Knowledge of Skills (Must Have): End to End functional knowledge of Warranty Claims Management which includes Warranty Claims processing and other activities related to Claims processing Knowledge of Dealer Management System/ CRM/Siebel/SAP/Other Automotive dealer management system or portal or module. Good analytical/Digital mind set and communication skill with dealer/Customers/Channel partners handling experience will be preferred 2.Leadership Behavior: Good leadership qualities for team handling 3.Educational Qualification: Degree in Automobile or Mechanical Engineering 4.Technical Skill required: Technical Knowledge related to Commercial Vehicles (Essential) 5.Language Proficiency: English (Read, Write, Speak) 6.Experience Required: >6 Years of working in warranty process Operations If you are interested in the opportunity, please share your profiles at +91 9243376270 along with the details mentioned below: 1. Total Experience: 2. Current Company: 3. Current Location: 4. Current CTC: 5. Expected CTC: 6. Notice Period:
The role of Tata Motors Commercial Vehicle AMC Warranty Manager involves leading a team to support the TATA CV Warranty claims processing in alignment with established guidelines. This encompasses maintaining necessary documentation, KPI, system developments, and addressing Business queries. The location for this position is in Gandhinagar & Sevaliya. Key responsibilities include being accountable for AMC/Warranty Claims processing, setting timelines for deliverables, meeting performance standards as per agreed KPIs, ensuring regular governance (Internal & External Governance Meeting with teams and Business), defining and managing priorities based on team capacity, conducting and leading daily team meetings, identifying new strategies to support business needs, managing resource utilization, productivity, process performance, and quality, fostering a collaborative, innovative, and efficient working culture, upholding team morale and performance in challenging circumstances, adhering to quality assurance guidelines, and maintaining high service quality levels. The Tata Motors Leadership Competencies expected for this role include driving execution by translating strategy into action, leading by example by encouraging and following ethical standards, leading change by recognizing and adapting to change, customer centricity by focusing on meeting customer needs, and motivating self and others. Functional competencies required for this position include end-to-end functional knowledge of Warranty Claims Management, knowledge of dealer management systems such as CRM/Siebel/SAP, good analytical and digital mindset, effective communication skills, leadership qualities for team handling, a degree in Automobile or Mechanical Engineering, technical knowledge related to Commercial Vehicles, proficiency in English language (Read, Write, Speak), and a minimum of 6 years of experience in warranty process operations. Interested candidates can share their profiles at +91 9243376270 along with details on total experience, current company, current location, current CTC, expected CTC, and notice period.,