Role & responsibilities Key Responsibilities Data Collection & Management Collect data from different departments (sales, finance, operations, HR, etc.). Maintain large databases in Excel, ERP, CRM, or other software systems. Ensure accuracy, consistency, and timely updates of data. Report Generation Prepare daily, weekly, and monthly MIS reports (sales performance, financial reports, operational efficiency, etc.). Develop dashboards and trackers for management review. Automate repetitive reports using Excel formulas, macros, or BI tools. Analysis & Insights Interpret data to identify trends, variances, and exceptions. Highlight key performance indicators (KPIs) and deviations. Provide actionable insights to management for decision-making. Coordination & Support Act as a bridge between departments by consolidating information. Support management with ad-hoc reports and special analysis. Train staff on data entry accuracy and reporting standards. System & Process Improvement Suggest improvements in reporting formats and processes. Work with IT to enhance MIS systems or integrate automation tools. Maintain data security and confidentiality. Preferred candidate profile B.com or any equivalent degree,
Role & responsibilities
Industry: Commercial Vehicle / Passenger Vehicle industry Key Responsibilities: 1) Warranty Claim Management: Process and review warranty claims submitted by customers and service departments. Ensure all claims are complete, accurate, and submitted within the required timeframes. 2) Documentation and Record Keeping: Maintain detailed records of all warranty claims, approvals, and denials. Keep track of warranty parts and services to ensure accurate reporting and auditing. 3) Policy Compliance: Ensure that all warranty claims adhere to manufacturer guidelines and policies. Stay updated on changes to warranty policies and communicate these updates to relevant staff. 4) Customer Communication: Communicate with customers regarding the status of their warranty claims, including approvals, denials, and necessary follow-ups. Address any questions or concerns customers may have about warranty coverage. 5) Collaboration with Service Advisors and Technicians: Work closely with service advisors and technicians to gather necessary information and documentation for warranty claims. Provide guidance on warranty procedures and best practices. 6) Training and Support: Train service staff on warranty policies and procedures to ensure compliance and efficiency. Offer support and assistance in resolving complex warranty issues. 7) Analysis and Reporting: Analyze warranty data to identify trends, common issues, and areas for improvement. Prepare reports for management on warranty performance, including claim rates and financial impact . 8) Vendor Liaison: Communicate with manufacturers and suppliers regarding warranty claims and issues. Serve as the point of contact for any warranty-related inquiries or disputes. 9) Cost Management: Monitor warranty expenses and work to minimize costs associated with warranty claims. Identify opportunities for process improvements to enhance efficiency and reduce warranty-related expenses. 10) Customer Satisfaction: Ensure a high level of customer satisfaction by resolving warranty issues promptly and fairly. Follow up with customers post-resolution to ensure their concerns have been addressed. Core Competencies : 1) Result Oriented 2) Analytical and Business Acumen 3) Team Co-ordination. 4) Customer Engagement
Role & responsibilities Generating effective leads. Maintaining good relationship with existing customers and leads. Develop a deep understanding of our range of commercial vehicles. Conversion of lead generated in a win - win approach.