Service Executive

Role & responsibilities

• Service Scheduling:

  Plan and allocate manpower/resources for preventive maintenance, breakdowns, and emergency calls.

• Customer Coordination:

  Act as the point of contact for service requests, complaints, and updates; escalate critical issues as needed.

• Call Logging & Tracking:

  Record service requests in the system and monitor until closure with accurate details.

• Material & Tools Support:

  Coordinate with the store/purchase teams for timely availability of spares and consumables.

• Documentation & Reports:

  Maintain service logs, preventive maintenance records, breakdown reports, and signed service reports.

• Preventive Maintenance:

  Assist in preparing AMC schedules, ensure timely execution, and maintain audit-ready records.

• Warranty & AMC Support:

  Track claims/contracts, ensure services per agreement, and coordinate renewals with customers.

• Complaint Analysis:

  Collect customer feedback, analyze recurring issues, and share insights for corrective actions.

• Compliance & Safety:

  Ensure all service activities follow safety standards, company policies, and compliance norms.

• Professional Conduct:

  Maintain discipline, communication etiquette, and effective coordination with customers and internal teams.

Preferred candidate profile

Role: - Service Executive

Education/Qualification: - Any Graduate.

Location: - Pune (Pimple Saudagar)

Industry: - (ELEVATOR/LIFT INDUSTRY) would be additional

Experience: - 1.5 + years