168 Service Coordination Jobs

As a Customer Technical Support & Service Coordination Specialist at Cepheid, you will be responsible for providing remote product support to customers requiring assistance with instrumentation, LIS, software, hardware components, and Assays sold and distributed by Cepheid. Your role in the Technical Support Team involves serving as the technical expert in Cepheid's Customer Care experience, providing solutions to customer issues remotely via phone, email, and web. You will also log and maintain all customer queries/complaints in CRM. Additionally, you will support coordination activities to facilitate on-site intervention by Field Service Engineer. In this role, you will have the opportunit...

Job opening for Service Coordinator with Zinq ELECTRONICS at Navi Mumbai NOTE - If Interested mail me your updated CV on careers@zinq.in or you can call us on 98203 43217 Company Website: www.zinq.in Company Address: ZINQ ELECTRONICS PVT. LTD. 418-419, 4th Floor, Platinum Technopark, Near Vashi Station, Vashi, Navi Mumbai - 400703 Position Summary: The Service Coordinator plays a critical role in ensuring the efficient scheduling, dispatch, and tracking of service activities. This position supports the service team by coordinating work orders, managing customer communication, and ensuring timely and effective service delivery. The ideal candidate will be organized, detail-oriented, and able ...

Service Coordinator : Ability to take customer complaints and use any CRM package Communicate to customer and update on complaint status Proficiency in MS office Ability to speak to all service team and find work status Closely monitor the customer queries Preferred candidate profile B tech Mech /Elec , with min 3 to6 years of experience in managing back end operations of Service department like complaint management , CRM , billing coordiantion with accounts

Role Overview: You will be responsible for delivering exceptional service to customers at Royal Enfield service centers. Your role will involve interacting with customers, understanding their service needs, and ensuring a smooth and satisfying service experience from start to finish. As the Service Advisor, you will act as the bridge between customers and the technical team, ensuring quality services and effective communication. Key Responsibilities: - Customer Interaction: Greet and engage customers, understand their service requirements, and provide solutions that meet their needs. - Service Advisory: Advise customers on the necessary repairs, scheduled maintenance, and upgrades based on s...

SUMMARY Job Title: Service advisor Roles and Responsibilities Key Responsibilities Customer Interaction & Service Booking Greet customers and schedule service appointments. Understand customer concerns and vehicle issues. Explain service requirements, repair options, and costs. Job Card Preparation & Coordination Prepare accurate job cards/work orders. Communicate repair/maintenance needs to workshop technicians. Ensure correct allocation of jobs to mechanics. Advising & Upselling Recommend additional services or preventive maintenance. Upsell value-added services, accessories, and extended warranties. Workshop Communication Act as a bridge between the customer and workshop team. Track job p...

SUMMARY Job Title: Service advisor Roles and Responsibilities Key Responsibilities Customer Interaction & Service Booking Greet customers and schedule service appointments. Understand customer concerns and vehicle issues. Explain service requirements, repair options, and costs. Job Card Preparation & Coordination Prepare accurate job cards/work orders. Communicate repair/maintenance needs to workshop technicians. Ensure correct allocation of jobs to mechanics. Advising & Upselling Recommend additional services or preventive maintenance. Upsell value-added services, accessories, and extended warranties. Workshop Communication Act as a bridge between the customer and workshop team. Track job p...

SUMMARY Job Title: Service advisor Roles and Responsibilities Key Responsibilities Customer Interaction & Service Booking Greet customers and schedule service appointments. Understand customer concerns and vehicle issues. Explain service requirements, repair options, and costs. Job Card Preparation & Coordination Prepare accurate job cards/work orders. Communicate repair/maintenance needs to workshop technicians. Ensure correct allocation of jobs to mechanics. Advising & Upselling Recommend additional services or preventive maintenance. Upsell value-added services, accessories, and extended warranties. Workshop Communication Act as a bridge between the customer and workshop team. Track job p...

Coordinate and schedule service requests. Communicate with clients and resolve queries. Maintain service documentation and reports. Monitor service progress to ensure timely completion.

Job Title: Tech Coordinator Key Responsibilities: User & Identity Management: Manage user accounts, permissions, and access (Active Directory, M365, etc.). Create, manage, and disable user accounts, groups, and licenses in Microsoft 365 Admin Center. Configure and maintain authentication methods, MFA (multi-factor authentication), and conditional access policies. Email & Collaboration Tools Administration : Manage role-based access and permissions. Administer Exchange Online (mailboxes, distribution lists, shared mailboxes, retention policies). Configure and manage Microsoft Teams, including channels, policies, and external access. Configure and maintain data backup and recovery solutions. S...

Job opening for Service Coordinator with Zinq ELECTRONICS at Navi Mumbai NOTE - If Interested mail me your updated CV on careers@zinq.in Company Website: www.zinq.in Company Address: ZINQ ELECTRONICS PVT. LTD. 418-419, 4th Floor, Platinum Technopark, Near Vashi Station, Vashi, Navi Mumbai - 400703 Job description 1.Handling of Corporate Accounts and looking after Service issues for Pan India Levels. 2.Handling and supporting team for Installations, Amc Maintenance Renewals - PM's, , 3. Looking after the installation and delivery of products at customer's locations. 4.To discuss the service improvement plans and decide on action plans and to see to the closure of discussed points. 5.Solving t...

Coordinate with Sales Team and Plant: Facilitate seamless communication between the sales team and the plant. Required Candidate profile Oversee the entire process from order punching to dispatch details to ensure timely delivery.

As a Service Coordinator at our company in Jabalpur, your role will involve coordinating service operations, managing engineer deputations, ensuring proper documentation, and maintaining smooth service workflows. Key Responsibilities: - Coordinate engineer deputation by deciding which engineer to assign for specific sites. - Collect, maintain, and analyze engineer service reports. - Manage PFR to verify machine warranty status and prepare data accordingly. - Track and manage service-related expenses. - Prepare and maintain service records and reports in MS Excel. - Communicate effectively with engineers, customers, and management via professional email drafting. Qualifications Required: - 1-...

Manage ERP entries for customers/products, maintain customer files, handle AMC proposals & renewals, track PM reports, and update FTR by collecting customer feedback to ensure service quality and support.

Oversee service operations,manage service partners,and resolve escalations.Ensure timely installations,repairs, and customer satisfaction.Lead and train field teams, track service KPIs (TAT, FTFR, CSAT).Drive continuous improvement in service quality

You will be responsible for handling customer service calls and assigning jobs to field engineers. Additionally, you will coordinate preventive maintenance and service schedules, track AMC/CMC contracts, warranty coverage, and service history. Your role will also involve preparing quotations and service-related documentation, as well as maintaining reports using Advanced Excel (VLOOKUP, HLOOKUP, Pivot Tables). Managing customer communication, inquiries, and feedback will be a crucial part of your responsibilities. To be successful in this role, you should have a minimum of 1 year of experience in service coordination, operations, or admin. Proficiency in MS Excel with advanced formulas, repo...

Responsibilities: * Coordinate after sales support, customer service ops. * Manage product & client queries via phone, email & chat. * Resolve issues promptly with issue resolution skills. * Documentation , Inventory , Sales Support Coordination etc

As a Service Coordinator for bio fermenter installations and maintenance, you will be responsible for coordinating service schedules and field support activities. Your main duties will include acting as a liaison between clients, service engineers, and internal teams, monitoring service requests, tracking issues, and ensuring timely resolutions. Additionally, you will maintain service documentation, reports, and customer feedback records, assist and coordinate with the Head of Department, ensure spare parts availability and inventory management, support compliance with safety and quality standards, as well as maintain timely tour claims. To qualify for this role, you should have a Bachelor's...

Need male Candidate Having Excellent Communication skill, lead critical projects & support customers & in-house departments. Assist customers through video calls for troubleshooting & commissioning of Lamination Plant & Cutting Machine. Required Candidate profile providing technical guidance to team. Arrangement of service engineers. having experience of same industry most be preferable first with handsome package.

As a member of our team at socialmojo, you will be responsible for conducting telephonic sales to promote and sell premium travel services and products. Your main duties will include addressing customer inquiries in a timely and efficient manner, as well as occasionally meeting clients either at their offices or hosting client visits in Pune/Mumbai. It will be crucial for you to establish and maintain strong relationships with customers to foster repeat business. Additionally, you will be expected to implement sales strategies to meet targets and maximize revenue, including upselling premium international tours to potential clients. Providing exceptional pre-sales and post-sales customer sup...

Job brief: As a spares & Service Coordinator, you will work with clients to provide timely supply of spares & service they need. There is a heavy customer service basis, as the Service Coordinator is often the initial contact, so having good people skills is a must. You will also need to build strong relationships with our partners and service providers to ensure clients receive the best care possible. Responsibilities: Respond to customer queries in a timely and accurate way, via physically, phone, email or chat. Check the spares stock in stores, and if any spares is not available align to get inhouse or at customer site on time. Maintaining and developing relationships with key client cont...

About Us Hanna instruments is a manufacturer of Scientific instruments which are used in many industries like Laboratory, water treatment, Education, Research, Food/Beverages, Agriculture and may more. We have more than 3000 products like PH meter, Conductivity meter, titrator, turbidity meter, process instruments etc. Our products are manufactured in our own faculty located in USA, Romania, and Mauritius. Our global HO is located in Rhode Island, USA. Indian Head Office is located in Navi Mumbai. We have great Sales/Service network all over India. The Inside Service-Sales Executive will play a vital role in supporting customers, promoting service solutions, and driving sales growth through ...

Role & responsibilities : Reviewing new agreements and verifying customer assets, associated service products, and material requirements. Planning the execution of existing agreements, reviewing job costs such as labor, material, and other expenses to ensure estimated profitability, applying agreed increases, and issuing notifications. Running the Agreement Due for Renewal report weekly and notifying branch management of agreements needing a more in-depth review on scope and price during renewal. Arranging sub-contractor services and equipment. Triggering the need for requisitions/purchases through Branch Admin. Generating service requests and assigning technicians. Reviewing charge lines of...

Role Overview We are seeking a proactive and detail-oriented Coordinator to support our Service Centre operations and administration . The role will involve close coordination with the service team for payment collection, challans, spare inventory management, and general administrative support . The ideal candidate should be organized, good with numbers, and comfortable handling both documentation and client/vendor interactions. Key Responsibilities Payment Collection & Documentation Coordinate with clients/service centre for timely payment collection. Maintain proper records of invoices, receipts, and challans. Reconcile payments with the finance/accounts team. Challan & Inventory Managemen...

Responsibilities: * Manage warranty claims & customer complaints * Ensure timely resolution within SLA * Coordinate service operations with AMCS team * Provide after sales support & assistance

The Customer Relationship Manager (CRM) in any industry is responsible for maintaining and enhancing relationships with customers to ensure long-term satisfaction and loyalty. This role focuses on improving the overall customer experience, driving customer retention, and optimizing sales opportunities by delivering personalized service and managing customer interactions throughout the ownership journey. You will also coordinate between sales, service, and marketing teams to ensure customer needs are met effectively. Key Responsibilities: Customer Engagement & Relationship Management: - Build and maintain strong, long-lasting relationships with customers to enhance loyalty and satisfaction. -...