Service Executive

being the main point of contact for clients, managing their accounts, and ensuring satisfaction by addressing inquiries, resolving complaints, and providing information

• Client relationship management:

  Build and maintain strong, long-lasting relationships with clients, acting as their primary point of contact.

• Customer support:

  Respond to customer inquiries via phone, email, and live chat in a timely and professional manner.

• Problem resolution:

  Address and resolve customer complaints and issues, escalating complex problems to the appropriate internal teams when necessary.

• Information and education:

  Provide accurate information about products and services, and assist customers in making purchasing decisions.

• Feedback and improvement:

  Collect customer feedback and conduct satisfaction surveys to identify areas for service improvement.

• Record keeping:

  Maintain accurate and detailed records of customer interactions and update client information as needed.

• Internal collaboration:

  Work with other departments, such as sales and technical teams, to ensure client needs are met and deliverables align with expectations.

Key skills and qualifications

• Communication:

  Excellent verbal and written communication, active listening, and the ability to handle interactions with empathy and professionalism.

• Problem-solving:

  Strong analytical and problem-solving abilities to handle customer issues effectively.

• Customer focus:

  A customer-centric approach with the ability to maintain a positive attitude under pressure.

• Technical proficiency:

  Familiarity with CRM systems and other customer service software is often required.

• Time management:

  Strong organizational and multitasking skills to manage a high volume of contacts.

• Teamwork:

  Ability to work effectively both independently and as part of a team.

• Education:

  A high school diploma is typically required, though some positions may prefer a degree in a related field.