Service Executive

As a Customer Service Manager, your role involves managing a team of representatives to offer customer support and oversee the customer service process. You will be responsible for resolving customer complaints, planning training sessions, and standardizing service delivery. It is essential to possess excellent product knowledge to enhance customer support and maintain a pleasant working environment for your team. Key Responsibilities: - Manage a team of customer support representatives effectively. - Oversee the customer service process and address customer complaints promptly. - Plan training sessions for the team and standardize service delivery procedures. - Enhance customer support by utilizing your product knowledge effectively. - Create and maintain a positive working environment for the team members. Qualifications Required: - Previous experience in a customer service management role is preferred. - Strong communication and leadership skills are essential. - Excellent product knowledge and problem-solving abilities are crucial for this role. - Ability to work efficiently in a fast-paced environment is required. - A Bachelor's degree in Business Administration or a related field is a plus. Please note that the work location for this position is in person. As a Customer Service Manager, your role involves managing a team of representatives to offer customer support and oversee the customer service process. You will be responsible for resolving customer complaints, planning training sessions, and standardizing service delivery. It is essential to possess excellent product knowledge to enhance customer support and maintain a pleasant working environment for your team. Key Responsibilities: - Manage a team of customer support representatives effectively. - Oversee the customer service process and address customer complaints promptly. - Plan training sessions for the team and standardize service delivery procedures. - Enhance customer support by utilizing your product knowledge effectively. - Create and maintain a positive working environment for the team members. Qualifications Required: - Previous experience in a customer service management role is preferred. - Strong communication and leadership skills are essential. - Excellent product knowledge and problem-solving abilities are crucial for this role. - Ability to work efficiently in a fast-paced environment is required. - A Bachelor's degree in Business Administration or a related field is a plus. Please note that the work location for this position is in person.