Service Advisor

1 - 4 years

2 - 4 Lacs

Posted:-1 days ago| Platform: Naukri logo

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Work Mode

Work from Office

Job Type

Full Time

Job Description

Role & responsibilities

  • Greeted customers and understood their service requirements.
  • Provided service estimates and coordinated between customers and technicians.
  • Followed up after service to ensure customer satisfaction.
  • Maintained accurate service records and contributed to satisfaction improvement.

• Handled complex service issues and boosted resolution speed by 30%.

• Improved service quality rating to 4.8/5.

• Increased service sales by 15% and mentored junior advisors.

• Led digital service tracking system implementation.

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