Key Responsibilities: Prospecting and Lead Generation: Identifying potential customers and generating leads through various methods like networking, cold calling, and social media. Relationship Building: Establishing and maintaining strong relationships with clients to foster trust and repeat business. Sales Presentations and Demonstrations: Presenting products or services to potential customers, highlighting their benefits and features. Negotiation and Deal Closure: Negotiating contracts, terms, and pricing to close sales and meet company goals. Customer Service and Support: Providing excellent customer service, addressing inquiries, resolving issues, and ensuring client satisfaction. Sales Target Achievement: Meeting or exceeding sales targets and quotas set by the company. Market Research and Analysis: Staying informed about industry trends, competitors, and customer needs. Sales Reporting and Analysis: Tracking sales performance, generating reports, and forecasting future sales. Collaboration with Internal Teams: Working with marketing, customer support, and other internal teams to ensure a positive customer experience. Professional Representation: Representing the company at trade shows, conferences, and other industry events. Role & responsibilities Preferred candidate profile

We are seeking two SEM Specialists to join our digital marketing team. The successful candidates will be responsible for managing and optimizing our dealerships paid advertising campaigns across search engines. You will work closely with the marketing team to ensure campaigns align with business objectives and drive measurable results. Key Responsibilities: • Manage and optimize SEM campaigns (Google Ads, Meta Ads, etc.). • Conduct keyword research and analysis. • Monitor and report on campaign performance metrics. • Develop and test ad copy to maximize click-through and conversion rates. • Collaborate with the marketing team to align SEM strategies with overall campaigns. • Stay updated on the latest SEM trends and best practices.

Administration • Ensuring proper recording and documentation of customer and vehicle data and providing it as and when required to the reporting authority. • Monitoring day to day front office and back office activities. • Coordinating and communicating with service hostess, service advisors and concerned colleagues of customer care and workshop department. • Performing the role of facilitator for front office staff. • Maintenance of a friendly atmosphere and ensuring orderliness and cleanliness in the reception areas. Reception area in general • Attending important telephone calls and important customer appointments. • Independent welcoming and addressing of customers and ensuring that they are looked after throughout their visit. • Scheduling him to be on the front during peak operation hours, checking on standards of services and cleanliness. • Ensuring that employees project professionalism and are well trained and provides friendly and efficient service. Front office coordination • Liaising with workshop, customer and other concerned departments. • Delegating authority and responsibilities and directing subordinates. • Building effective team through taking an active interest in the development of subordinates through training. • Ensuring that all sections of front office and back office are properly staffed, supervised and operating smoothly. • Defining strategies and objectives for effective front office management. • Developing performance indicators for front office staff in coordination with management and customer department. Complaint management • Develop a professional and sustainable complaint process as well as the interfaces, in the interest of the best possible customer support. • Plan clear guidelines, code of conduct and performance standards for complaint management. • Develop employees awareness of the goal and tasks of professional and sustainable complaint management. • Conduct customer complaint conversations in special cases. • Plan and participate in regular communication as well as closely work together with Sales Management to ensure ongoing communication with respect to complaints with the aim of achieving high customer satisfaction. • Maintaining excellent guest relations with regular and potential customers. • Planning customer visits for dis-satisfied customers as well as for different types of service campaigns.

Role & responsibilities We are looking for a detail-oriented Junior Accountant to assist in managing our accounting operations. You will support the finance team in ensuring accurate financial records, preparing reports, reconciling accounts, and maintaining compliance with company policies. This is a great opportunity to grow your career in finance and gain hands-on experience. Preferred candidate profile Assist with day-to-day accounting operations Record journal entries and maintain general ledger Process invoices, payments, and expense claims Prepare bank reconciliations and monitor cash flows Assist in month-end and year-end closing activities Help with tax filings, TDS, and GST compliance Maintain organized financial records and documentation Support internal and external audits Collaborate with the finance team on financial analysis and reporting

We are looking for an experienced and detail-oriented Assistant General Manager Accounts to oversee all accounting functions of our 2-wheeler dealership. The ideal candidate will manage day-to-day financial operations, ensure statutory compliance, lead the accounts team, and provide strategic support to the senior management for financial planning and analysis. Key Responsibilities: Oversee the entire accounts function including accounts payable/receivable, general ledger, cash flow, and bank reconciliations. Ensure timely and accurate preparation of monthly, quarterly, and annual financial statements. Monitor daily accounting operations including sales, purchases, service billing, insurance, and RTO-related entries. Ensure compliance with statutory requirements like GST, TDS, Income Tax, PF, ESI, etc. Coordinate with internal and external auditors during financial and statutory audits. Supervise preparation and submission of MIS reports, P&L, balance sheets, and variance analysis. Liaise with banks for finance/loan-related operations, overdraft facilities, and reconciliation. Implement and maintain internal control systems and ensure cost control across departments. Manage a team of accountants and ensure timely task completion and team development. Support the General Manager and management in financial decision-making and budgeting. Handle dealer management system (DMS) financial modules and ensure data integrity. Coordinate with the Honda 2W accounts team on financial reporting and compliance standards.

Maintain Customers Data Base • All Workshop Customers data to be maintained with correct and latest account details (Contact no. contact person name, e-mail ids, bill to account, etc.) Scheduling an Appointment • Plan service booking slots as per the service capacity input given by Job Controller. • Accept service booking from various sources like in-bound calls, out-bound calls and website • Capture customers requirements and confirm appointment one day prior to appointment date. • Inform service booking to front office, workshop and spare parts for preparing service reception. • Keep close follow up of appointments for turn-up and in case of non-turn up, follow up with customers for subsequent rescheduling. Follow-up Service for Customer • Follow up call to be made after 7 days of customer visit. • Customers’ requirements or concerns captured through feedback to be communicated to respective department and follow up for the accomplishment • Close the feedback after confirmation of satisfaction of customers. Complaint management • Record customer complaints received from various sources like email, letters, Service follow up, in-bound call. • Communicate the customer complaint details to respective department and follow up for resolution. • Close the complaint on confirmation of satisfaction of customers. Build and enhance customer relationship • Call proactively for Service due reminder to customers. • Promote company’s activities in relation to service, parts and car sales campaign.

, Job Description- Relationship Manager About Company: RAAM Group is an auto retail organization based out of Hyderabad with over $200 Mn in annual turnover along with interests in real estate, construction, and consumer retail. We are proud channel partners for leading automobile companies such as Mercedes-Benz, MG Motor, Honda, Ather, Alti green & Tata. We have our footprint across Telangana, Andhra Pradesh, Karnataka & Maharashtra with a team size of over 2000 people. Job Summary: We are actively seeking a smart and dynamic individual to join RAAM Group as a Relationship Manager based in Hyderabad. This role is pivotal in ensuring the smooth and efficient sale of MG vehicles, with a primary focus on enhancing the customer experience and satisfaction throughout the sales process. Job Role: Relationship Manager - Four Wheelers Sales Location: Banjarahills , Gachibowli, Kukatpally, Kondapur & Attapur Experience: 1-4 years. Work Mode: On-site Roles and Responsibilities: Achieving the assigned sales targets for a given period. Building and maintaining strong relationships with customers to encourage repeat business and referrals. Demonstrating in-depth knowledge of various car models, features, and options to assist customers effectively. Staying updated on competitor offerings, industry trends, and customer preferences. Actively seeking and pursuing leads through various channels, such as walk-ins, phone calls, online inquiries, and events. Effectively negotiating with customers to close deals that benefit both the dealership and the customer. Ensuring all necessary paperwork and documentation related to the sales process are completed accurately and promptly. Upholding the dealership's brand image and values while interacting with customers. Participating in Field Sales Marketing events. Coordinate with CRM, MIS & Accounts team for all customer needs. Required Skills and Qualifications: High school diploma, diploma, or bachelor's degree in business, logistics, or relevant experience in a related field. Possession of a valid four-wheeler driving license. Strong organizational skills to maintain accurate records and schedules. Exceptional verbal and communication skills.

Roles & Responsibilities: Receiving walk in vehicles / Booking vehicles Understand customers service need and preparing Job cards as per standard Take trials of the bike to understand customer concerns / complaints better or to diagnose the cause of the problem Look for opportunity to sell any value added products (Subscription/AMC etc.) available Coordinate with Floor Supervisor to ensure vehicle readiness as per commitment. Inform customer on vehicle readiness, jobs carried out and final cost Explain the job done through failed parts & offer test ride if required Check and ensure all customer concerns are resolved before delivery. Secondary Responsibilities Intimate repair cost and time and take customers approval. Inform on pending jobs (if so) or future jobs to be carried out on the vehicle •Hand over and collect the instant feedback form from the customer

Job description Sales Consultant Objectives of the job The Sales Consultant is to sell new Mercedes-Benz vehicles as well as optional extras, accessories, financial services, Insurance. He represents the brand, provides excellent customer service and is the key contact between the customer and the company. The salesperson has to establish and maintain a personal and life long contact and relationship with the customer, thus achieving high customer satisfaction and keeping them loyal to the brand. He provides the customer information and solutions on product and services to meet their needs and desires. He meets sales targets with high customer service standards. Qualification Basics: Any Bachelor degree Experience (type of): 2-5 years experience is sales (with at least 2 years in automobile sales) Specialized Knowledge: Communication skills, analytical skills , Negotiation skills, basic computer skills, team player, ability to work in dynamic situation Job Designation/Field of Work: 1 Meeting and Greeting • Proper greeting of customer in showroom or field areas • Introduction of self, offer business card • Assist customer when the requested salesperson is not immediately available • Offer refreshment, child care or guidance to other products and services if required 2 Analysis of needs and requirements • Observe customers conversation to find out requests, needs and desires • Check, discuss and clarify needs by using questioning techniques (open, target and close questions) • Capture prospect details in “Prospect card” • Based on needs analysis, recommend a product that meets requirements • Provide estimation of product sales process (lead time for product arrival) 3 Product demonstration (static and dynamic) • Able to relate features to advantages and benefits for customers • Provide proof of the benefits (e.g. test drive, literature and data, etc) • Static demonstration • Perform dynamic demonstration/ test drive with planned route and professionalism • Discuss experiences with customer after static or/and dynamic demonstration 4 Presentation of offer • Present offer of the right match to customers needs • Present other packages ( accessories packages) • Discuss and clarify terms and conditions of offer (especially promotional offers) 5 Handling of objections/ difficult customer interface/ negotiation • Argumentation focused on the customer benefits and not on the price (value for money) • If the salesperson has no solution, communicate with the manager 6 Closure of sale • Prepare all necessary documents • Explain sales contract, record details properly and review with customer • Obtain confirmation 7 Delivery of new vehicle • Inform all internal parties of schedule delivery • Preparation of vehicle deliver documentation • Inspect vehicle and confirm delivery time with customer • Present and explain all features of the vehicle, celebrate the delivery of the car • Obtain receipt of vehicle by customer • Ensure that the company received the payment • Introduction to the service advisor 8 Follow-up after delivery, build and enhance customer relationship • Plan follow-up after vehicle delivery (3 hr, 3day, 1 month, every 6 month) • Collect customer feedback on the overall sales experience and document it in e-dealer • Reminder of service • Promotion of company’s activities in relation to new product launch, car sales campaign and service campaign • Make the appropriate recommendation which is cost effective to the customer to gain customer’s trust • Continuous maintenance of customer relationship by regular contacts to customers, invitation of customers to events, mailing of Mercedes-Benz magazine, offer of assistance (e.g. for service bookings, etc.) 9 Build and expand customer database • Perform all showroom duties • Attend sales and marketing activities • Active prospecting of new customers through direct mailing , cold calls, cold visits/canvassing and referrals • Using available IT database tool to keep track of own prospects and customers (e.g. Autoline) • Performing CRM, i.e. keep regular contact with customers and prospects (e.g. birthday cards, anniversary cards, etc) • Keep track record of walk in, telephone enquiry of customers and prospect 10 E-Dealer Updating • Enter prospect details in e-dealer within 24 hrs of contact with prospect • Update all the follow-up and test drive details in e-dealer within 48 hrs time Note: In case dealership is having a separate e-dealer executive , fill the prospect card and handover the same to e-dealer executive and ensure that all the details are entered in e-dealer

Role & responsibilities Achieving the assigned sales targets for a given period. • Building and maintaining strong relationships with customers to encourage repeat business and referrals. • Demonstrating in-depth knowledge of various car models, features, and options to assist customers effectively. • Staying updated on competitor offerings, industry trends, and customer preferences. • Actively seeking and pursuing leads through various channels, such as walk-ins, phone calls, online inquiries, and events. • Effectively negotiating with customers to close deals that benefit both the dealership and the customer. • Ensuring all necessary paperwork and documentation related to the sales process are completed accurately and promptly. • Upholding the dealership's brand image and values while interacting with customers. • Participating in Field Sales Marketing events. • Coordinate with CRM, MIS & Accounts team for all customer needs. Preferred candidate profile Experienced in automobile industry

About Company: RAAM Group is an auto retail organization based out of Hyderabad with over $200 Mn in annual turnover along with interests in real estate, construction, and consumer retail. We are proud channel partners for leading automobile companies such as Mercedes-Benz, MG Motor, Honda, Ather, Alti green & Tata. We have our footprint across Telangana, Andhra Pradesh, Karnataka & Maharashtra with a team size of over 2000 people. Roles & Responsibilities: Automobile Retail Finance Executive is responsible for facilitating vehicle financing for customers through partnerships with dealerships, banks, and other financial institutions . This role involves managing the entire loan process, from application to disbursement, and ensuring compliance with financial regulations. They also work to build and maintain relationships with financing partners and support dealerships with financing schemes and operational issues.

Job Description- CRM Head Sales About Company: RAAM Group is an auto retail organization based out of Hyderabad with over $200 Mn in annual turnover along with interests in real estate, construction, and consumer retail. We are proud channel partners for leading automobile companies such as Mercedes-Benz, MG Motor, Honda, Ather, Alti Green & Tata. We have our footprint across Telangana, Andhra Pradesh, Karnataka & Maharashtra with a team size of over 2000 people. Job Summary: We are seeking a highly customer-centric and quality-driven professional to join RAAM Group as CRM Head Sales . This role is pivotal in managing the customer experience journey, addressing customer concerns, and driving continuous improvement in SSI (Sales Satisfaction Index) scores. The candidate will be responsible for overseeing and guiding a team of 4 CRM executives to ensure consistent customer satisfaction and operational excellence. Job Role: CRM Head – Sales (Customer Experience & SSI Focus) Location: Hyderabad (Banjarahills, Gachibowli, Kukatpally, Kondapur & Attapur) Experience: Minimum 4 years in CRM or customer experience leadership, preferably in the automobile sector Work Mode: On-site Brand : Morris Garages India Roles and Responsibilities: • Own and improve the end-to-end customer experience journey from booking to delivery. • Manage a team of 4 CRM executives and ensure their performance, training, and development. • Resolve customer complaints effectively and within stipulated timelines, ensuring zero escalations. • Drive improvements in SSI (Sales Satisfaction Index) scores through structured customer engagement and feedback resolution. • Track, analyze, and report SSI data; implement action plans based on findings. • Ensure timely post-delivery customer follow-ups and documentation compliance. • Conduct regular audits of customer touchpoints and process adherence. • Coordinate with sales, service, accounts, and delivery teams to eliminate friction points in the customer journey. • Implement and manage customer delight initiatives to foster loyalty and referrals. • Prepare weekly dashboards and monthly reviews covering CRM KPIs, SSI metrics, and customer feedback. Required Skills and Qualifications: • Bachelor’s degree in Business Administration, Customer Service, or related field. • Minimum 4 years of relevant experience, preferably in an auto dealership CRM or customer experience function. • Proven team management skills, ideally having led a team of CRM executives. • Deep understanding of SSI score methodology and customer satisfaction strategies. • Strong interpersonal and problem-solving skills with a customer-first mindset. • Proficiency in CRM software, Google Sheets/Excel, and dealership management systems. • Ability to manage pressure, drive ownership among team members, and resolve conflicts effectively.

Job Description- Relationship Manager About Company: RAAM Group is an auto retail organization based out of Hyderabad with over $200 Mn in annual turnover along with interests in real estate, construction, and consumer retail. We are proud channel partners for leading automobile companies such as Mercedes-Benz, MG Motor, Honda, Ather, Alti green & Tata. We have our footprint across Telangana, Andhra Pradesh, Karnataka & Maharashtra with a team size of over 2000 people. Job Summary: We are actively seeking a smart and dynamic individual to join RAAM Group as a Relationship Manager based in Hyderabad. This role is pivotal in ensuring the smooth and efficient sale of MG vehicles, with a primary focus on enhancing the customer experience and satisfaction throughout the sales process. Job Role: Relationship Manager - Four Wheelers Sales Location: Banjarahills , Gachibowli, Kukatpally, Kondapur & Attapur Experience: 1-4 years. Work Mode: On-site Roles and Responsibilities: Achieving the assigned sales targets for a given period. Building and maintaining strong relationships with customers to encourage repeat business and referrals. Demonstrating in-depth knowledge of various car models, features, and options to assist customers effectively. Staying updated on competitor offerings, industry trends, and customer preferences. Actively seeking and pursuing leads through various channels, such as walk-ins, phone calls, online inquiries, and events. Effectively negotiating with customers to close deals that benefit both the dealership and the customer. Ensuring all necessary paperwork and documentation related to the sales process are completed accurately and promptly. Upholding the dealership's brand image and values while interacting with customers. Participating in Field Sales Marketing events. Coordinate with CRM, MIS & Accounts team for all customer needs. Required Skills and Qualifications: High school diploma, diploma, or bachelor's degree in business, logistics, or relevant experience in a related field. Possession of a valid four-wheeler driving license. Strong organizational skills to maintain accurate records and schedules. Exceptional verbal and communication skills.

Customer Relationship Management: Managing all customer interactions, including inquiries, feedback, and complaints, to ensure a positive experience after the initial purchase. CRM System Management: Utilizing and optimizing CRM software to track customer interactions, manage data, and personalize communication. Customer Retention: Developing and implementing strategies to retain existing customers, such as loyalty programs and personalized offers. Issue Resolution: Addressing customer issues and complaints promptly and effectively, often acting as a point of escalation for complex problems. Cross-selling and Upselling: Identifying opportunities to offer additional products or services to existing customers. Collaboration: Working closely with other departments (e.g., sales, marketing, customer service) to ensure a seamless customer experience. Data Analysis: Analyzing customer data to identify trends, measure customer satisfaction, and improve strategies. Reporting: Generating reports on key metrics related to after-sales service and customer satisfaction. Document Management: Maintaining accurate and up-to-date customer records and documentation. Training and Development: Training and guiding other team members on CRM processes and best practices. Role & responsibilities Preferred candidate profile

Job Summary: We are actively seeking a smart and dynamic individual to join RAAM Group as a Relationship Manager based in Hyderabad. This role is pivotal in ensuring the smooth and efficient sale of MG vehicles, with a primary focus on enhancing the customer experience and satisfaction throughout the sales process. Job Role: Relationship Manager - Four Wheelers Sales Location: Banjarahills, Gachibowli, Kukatpally, Kondapur & Attapur Experience: 1-4 years. Work Mode: On-site Roles and Responsibilities: • Achieving the assigned sales targets for a given period. • Building and maintaining strong relationships with customers to encourage repeat business and referrals. • Demonstrating in-depth knowledge of various car models, features, and options to assist customers effectively. • Staying updated on competitor offerings, industry trends, and customer preferences. • Actively seeking and pursuing leads through various channels, such as walk-ins, phone calls, online inquiries, and events. • Effectively negotiating with customers to close deals that benefit both the dealership and the customer. • Ensuring all necessary paperwork and documentation related to the sales process are completed accurately and promptly. • Upholding the dealership's brand image and values while interacting with customers. • Participating in Field Sales Marketing events. • Coordinate with CRM, MIS & Accounts team for all customer needs. Required Skills and Qualifications: • High school diploma, diploma, or bachelor's degree in business, logistics, or relevant experience in a related field. • Possession of a valid four-wheeler driving license. • Strong organizational skills to maintain accurate records and schedules. • Exceptional verbal and communication skills.