Crm Manager Service

Raam Autobahn

2 - 5 years

2 - 3 Lacs

Hyderabad

Posted:9 hours ago| Platform:

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Skills Required

Customer Complaints Customer Service Management Complaint Handling Customer Operations

Work Mode

Work from Office

Job Type

Full Time

Job Description

Customer Relationship Management:
Managing all customer interactions, including inquiries, feedback, and complaints, to ensure a positive experience after the initial purchase.
CRM System Management:
Utilizing and optimizing CRM software to track customer interactions, manage data, and personalize communication.
Customer Retention:
Developing and implementing strategies to retain existing customers, such as loyalty programs and personalized offers.
Issue Resolution:
Addressing customer issues and complaints promptly and effectively, often acting as a point of escalation for complex problems.
Cross-selling and Upselling:
Identifying opportunities to offer additional products or services to existing customers.
Collaboration:
Working closely with other departments (e.g., sales, marketing, customer service) to ensure a seamless customer experience.
Data Analysis:
Analyzing customer data to identify trends, measure customer satisfaction, and improve strategies.
Reporting:
Generating reports on key metrics related to after-sales service and customer satisfaction.
Document Management:
Maintaining accurate and up-to-date customer records and documentation.
Training and Development:
Training and guiding other team members on CRM processes and best practices.
Role & responsibilities

Preferred candidate profile

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