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Business Incident & Continuity Manager

JPMorgan Chase Bank

5.0 - 9.0 years

Bangalore

On-site

As a Business Incident & Continuity Manager at Chase, your role is crucial in proactively minimizing disruptions to customers during incidents and ensuring robust resiliency planning. You will be responsible for two core roles: 1. Business Incident Responsibilities: - Drive incident management activities within Contact Center, servicing, and Operations - Lead incidents to resolution through support engagement - Document post-incident details for root cause analysis - Assess business impact across various areas - Communicate timely updates to operations and customers - Provide ongoing progress updates to Senior Management - Prioritize incidents based on various impacts - Cultivate a culture t...

Posted 2 weeks ago

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