Job Title:- Operation Manager Location :- Gujarat/ Pune Overall Role Objective: The Operations Manager will play a crucial role in overseeing and optimizing the day-to-day activities. This position requires a strategic thinker with excellent leadership, organizational, and communication skills. The ideal candidate will be responsible for enhancing operational efciency, implementing process improvements, and ensuring seamless collaboration between different departments to achieve overall business objectives. Section III: Key Responsibilities and Accountabilities of the role 1. Operational Management: Oversee all operational activities within the FMS division, including maintenance, housekeeping, security, landscaping, and other facility management services. Establish and enforce operational policies, procedures, and standards to ensure consistent service delivery and adherence to quality and safety standards. Monitor operational performance metrics, analyse data, and implement improvements to enhance efciency, productivity, and cost-effectiveness. 2. Client Relationship Management: Build and maintain strong relationships with key clients, understanding their needs, preferences, and expectations. Collaborate with the sales and client services teams to develop customized solutions, negotiate contracts, and ensure client satisfaction and retention. Address client inquiries, concerns, and escalations promptly, and implement corrective actions to resolve issues and maintain positive client relationships. Role 3. Business Development Identify and secure new clients. Develop sales strategies. Negotiate and close deals to secure new business. Conduct market research to identify new opportunities. Implement business development plans. 4. Financial Management: Develop and manage the annual budget for the FMS division, ensuring alignment with nancial targets and business objectives. Monitor nancial performance, analyse variances, and implement cost-saving measures to optimize protability and resource utilization. Responsible for P&L for the region Evaluate pricing strategies, contract terms, and vendor agreements to maximize revenue and minimize expenses while maintaining service quality. Section IV: Knowledge, Experience & Skills Educational :-Any Graduate/ Hotel management Qualications :- Total Experience of 4+ years in operations Experience Bachelor's degree in a relevant master degree is a plus. Proven experience in operations management or a related role. Strong leadership and decision-making skills. Exceptional communication and interpersonal skills. Analytical mindset with the ability to solve complex problems. Proficiency in using relevant software and tools.
seeking a dedicated and experienced F&B professional to head Food and Beverage vertical. The position needs to be able to curate and standardise the SOPs and customer experience across CECs.
Hospitality and Customer Experience. Revenue Generation and Profitability. Operations Productivity. Client Relationship. SOP and Best Practices. Meetings and Events. MIS and Reporting.
A technical executive develops & manages the technical team & equipment at all times & is one point of contact for Technical Manager
Form a strategic plan to increase profitability sales growth and business expansion. To widen the business prospects. Lead generation, meet potential clients, customer acquisition, expansion in market, branding awareness. Monitor and control work in progress as per approved plan by the client. Building marketing and networks with same industry. MIS and Reporting Manage database of contacts approached. MIS generation and Reporting on daily, weekly and monthly basis Prepare monthly review deck for management review Building your own personality in the same industry Creating brand image in the market Educational Qualifications Bachelor s degree in BBA & MBA In Sales Total Experience 3+ Years in sales. Preferred facility management Key Competencies To identify new streams for revenue growth, Developing prospective clients. Mapping competitive strategies The incumbent will be independently drive sales for facility management for commercial offices Generate inquiry from own network and develop new customer base Responsible for end to end business development including lead generation, inquiry, proposal preparation, negotiation and closure and client servicing Should be well versed with RFP/RFQ / preparing and presenting proposals to private / public sector organizations Responsible for building new key customer relationships as well as identifying new business opportunities Expert at preparing wage breakups as per minimum wages Keeps abreast of competition and do market research / prepare and execute business development strategies to get clients Achieve the revenue target for the FM vertical Should be a team player / comfortable with matrix reporting structure / excellent in stakeholder management Job Description Develop Business/Sales preparation, Lead generation, presentation, negotiation, proposals, follow-up and achieving targets. Experience & Skills : Must have prior experience of Sales in Facilities Management for Commercial offices Facility management business development / key account management in real estate / FM industry Excellent communication and presentation skills Exposure to Facilities Management practices & solutions. Exceptional client relationship management skills Experience in selling maintenance contracts within the facilities management or property management industry with an ability to secure high value deals especially within the commercial and public sector.
Lead and supervise a team of junior accountants and accounting assistants. Assign tasks and ensure the team is meeting deadlines and quality standards. Provide training, mentorship, and performance feedback to the accounting team. Financial Record Keeping: Oversee the accurate recording of financial transactions in the general ledger. Ensure all transactions, such as contract payments, client invoices, and operational expenses, are recorded accurately. Maintain up-to-date financial records and ensure timely reconciliation of accounts. Accounts Payable & Receivable: Oversee the processing of vendor invoices, ensuring timely and accurate payments. Manage accounts receivable, including client invoicing, payment collection, and follow-up on overdue accounts. Handle client queries related to billing and payments. Preparation of Financial Statements: Assist in the preparation of monthly, quarterly, and annual financial reports, including income statements, balance sheets, and cash flow statements. Work closely with the Accounts Manager to analyze financial data and prepare reports for senior management. Assist in the preparation and management of budgets, ensuring financial targets are met. Support the forecasting process, adjusting forecasts based on actual performance and market conditions. Assist in the preparation of tax filings, ensuring compliance with local and federal tax regulations. Support the tax department in preparing documents for audits and filings. Ensure the organization adheres to industry-specific regulations and accounting standards (GAAP, IFRS). Internal Control & Audit: Implement and maintain internal controls to safeguard company assets and ensure accurate financial reporting Support internal and external audits, providing necessary documentation and explanations when required. Generate regular reports on the financial status of the company, identifying trends, discrepancies, and areas of improvement. Quarterly reconciliation of the vendor accounts. Key Competencies The Assistant Accounts Manager will support the Accounts Manager in overseeing the day-to-day accounting activities, ensuring accurate financial records, and assisting in the preparation of financial reports. The role involves managing financial processes and accounts, overseeing a team of junior accountants, and maintaining the financial health of the company. Educational Qualifications Bachelor s degree in Accounting, Finance, or a related field. Professional training in the field of Accounts and Finance. Experience Minimum of 5+ years of work experience in accounting or finance Notes: Resume is must be in PDF or DOCS file
Manage entire site operations includes technical, soft services, security, helpdesk, club house management etc. Maintenance of technical equipment & handover takeover of the technical system.
Key Accountabilities Manage entire site operations includes technical, soft services, security, helpdesk, club house management etc.
APM - Technical Site - Dosti Oak, Thane
We are looking for a well-presented and proactive Front Desk & Admin Executive to manage reception duties and provide administrative support at our corporate office.
The Operations Manager will play a crucial role in overseeing and optimizing the day-to-day activities. This position requires a strategic thinker with excellent leadership, organizational, and communication skills.
The Senior Recruitment Executive will lead end-to-end recruitment processes for facility management roles, including technical, operational, and managerial positions.
Overall Role Objective: The Operations Manager will play a crucial role in overseeing and optimizing the day-to-day activities. This position requires a strategic thinker with excellent leadership, organizational, and communication skills. The ideal candidate will be responsible for enhancing operational efciency, implementing process improvements, and ensuring seamless collaboration between different departments to achieve overall business objectives. Section III: Key Responsibilities and Accountabilities of the role 1. Operational Management: Oversee all operational activities within the FMS division, including maintenance, housekeeping, security, landscaping, and other facility management services. Establish and enforce operational policies, procedures, and standards to ensure consistent service delivery and adherence to quality and safety standards. Monitor operational performance metrics, analyse data, and implement improvements to enhance efciency, productivity, and cost-effectiveness. 2. Client Relationship Management: Build and maintain strong relationships with key clients, understanding their needs, preferences, and expectations. Collaborate with the sales and client services teams to develop customized solutions, negotiate contracts, and ensure client satisfaction and retention. Address client inquiries, concerns, and escalations promptly, and implement corrective actions to resolve issues and maintain positive client relationships. Role 3. Business Development Identify and secure new clients. Develop sales strategies. Negotiate and close deals to secure new business. Conduct market research to identify new opportunities. Implement business development plans. 4. Financial Management: Develop and manage the annual budget for the FMS division, ensuring alignment with nancial targets and business objectives. Monitor nancial performance, analyse variances, and implement cost-saving measures to optimize protability and resource utilization. Responsible for P&L for the region Evaluate pricing strategies, contract terms, and vendor agreements to maximize revenue and minimize expenses while maintaining service quality. Interested Candidated Can share their update resume Email id :- hr@crestproperty call :- 8657531310
Team: Management Overall Role Objective: This role will be independently responsible for creating benchmarks for business matrix and operations matrix using data from ERP, Operations Database, Market and Industry benchmark. Key Responsibilities and Accountabilities of the role Set-up Identify data sets for internal benchmark of operations and services Streamline data sets and reports from ERP for management reporting Finalise monthly reporting of data and automation Set up productivity criteria with management and identify data sets and source Operations Create benchmark for consumptions Generate reports for site P&L with accuracy Generate report for productivity e.g. availability of resources, work versus hours invested analysis Generate usage reports of internal apps and provide actionable points Finance and Management Control Provide monthly report on P&L with comments Provide daily reports on productivity with specific actionable Provide benchmark on consumptions Provide trend analysis on sales, revenue and cost centers and identify abnormal indicators Generate monthly MIS reports for management and review with Accounts Head Market Research and Analysis Develop competition tracking framework Research industry data, competitor activities, and market dynamics. Prepare reports and presentations summarizing market findings and their implications for the company or clients. Artificial Intelligence and Automation Lead Artificial Intelligence drive for business solutions with Operations and Management Lead automation drive of business across multiple functions Knowledge, Experience & Skills Educational Qualifications: BTech, BCA Graduate or any computer science graduate with 1-2 years of Data Analyst experience. Certifications in Data Science would be preferred Experience: Strong programming skills are preferred. Experience with Big Data programming is a plus Advance Excel with Dashboard and AI, ChatGPT, Dashboard, ERP system Key Competencies: Support and enable the business partners with campaign measurements, ROI analysis and actionable data driven insights Portfolio analytics to identify trends, composition, leading indicators, and outlook Support and enable the operations and business with actionable, insightful analytical solutions to help the leadership team evaluate and drive business performance Willingness to challenge the status quo; breakthrough thinking to generate insights, alternatives, and opportunities for business success Exceptional execution skills be able to resolve issues, identify opportunities, and define success metrics and make things happen Accurate, timely and efficient delivery of monthly results reporting for marketing leadership Excellent communication skills with the ability to engage, influence, and inspire partners and stakeholders to drive collaboration and alignment
Team: Engineering Overall Role Objective: We are seeking a skilled and passionate Horticulturist to join our team. The Horticulturist will be responsible for the cultivation, care, and management of plants, ensuring the health and aesthetic appeal of gardens, landscapes, or nurseries at our site. This role involves hands-on plant care, collaboration with design teams, and providing expert advice to meet client or organizational goals. Key Responsibilities: 1. Plant Care and Maintenance: Plant, water, fertilize, prune, and propagate a variety of plants, including flowers, shrubs, trees, and crops, to ensure optimal growth and health. 2. Pest and Disease Management: Monitor plants for pests and diseases, apply fertilizers and pesticides safely, and implement integrated pest management strategies. 3. Landscape and Garden Design: Collaborate with landscape architects and design teams to select appropriate plants based on soil type, climate, and client preferences. 4. Site Inspections: Conduct soil tests and site assessments to recommend suitable plant species and cultivation techniques. 5. Environmental Sustainability: Implement eco-friendly practices, such as organic cultivation methods and water-efficient irrigation systems. 6. Record-Keeping and Reporting: Maintain records of plant care activities, monitor budgets, and provide technical advice to clients or stakeholders. 7. Supervision and Training: May supervise junior staff or volunteers and provide guidance on horticultural practices. Educational Qualifications & Experience Education: Associate or bachelor’s degree in horticulture, botany, plant science, or a related field preferred. Equivalent experience may be considered. Experience: Minimum of 1–3 years of professional horticulture experience, preferably in a nursery, garden center, or landscaping environment. Certifications: Certifications such as Pesticide Applicator’s License, ASHS certification, or Master Composter are a plus. Technical Skills: Knowledge of plant biology, soil science, irrigation systems, and pest management. Familiarity with tools like automated irrigation systems and data analysis software is an advantage. Physical Requirements: Ability to perform physically demanding tasks, including lifting up to 60 lbs., working outdoors in various weather conditions, and using tools/equipment. Key Competencies: Strong communication, teamwork, and problem-solving skills. Ability to work independently and meet deadlines.
Team: Security As a Security Officer, your primary responsibility is to ensure the safety and security of the premises, employees, and visitors. You will be responsible for enforcing security protocols, monitoring surveillance systems, conducting regular patrols, and responding to incidents or emergencies as required. Your role requires excellent observation skills, effective communication, and the ability to act swiftly and decisively when necessary. Key Responsibilities: Maintain Security: Protect the premises against theft, vandalism, fire, and other potential risks by implementing and enforcing security measures and protocols. Surveillance: Monitor surveillance cameras, alarm systems, and access control systems to detect any suspicious activity or breaches. Act promptly to investigate and resolve any identified issues. Access Control: Control and document access to the premises by ensuring that individuals entering or exiting the facility have proper authorization. Issue visitor badges and maintain visitor logs. Patrols: Conduct regular patrols of the premises, both on foot and using security vehicles, to deter and detect any security breaches. Report any irregularities, such as unlocked doors, broken windows, or unauthorized persons on the premises. Incident Response: Respond promptly to security incidents, emergencies, or alarms, following established protocols. Take appropriate actions to mitigate risks, including contacting emergency services, providing first aid if required, or evacuating the premises. Report Writing: Prepare accurate and detailed reports on incidents, investigations, and daily activities. Maintain proper documentation of security-related matters, such as incidents, access control logs, and patrol reports. Communication: Maintain effective communication with fellow security personnel, supervisors, employees, and visitors. Provide clear and concise instructions when necessary and assist with inquiries or concerns related to security. Training and Compliance: Stay updated on security procedures, regulations, and best practices. Participate in training sessions to enhance knowledge and skills. Ensure compliance with applicable laws, regulations, and company policies. Equipment and Systems: Operate and maintain security equipment and systems, such as CCTV cameras, access control systems, alarm systems, and fire suppression systems. Report any malfunctions or issues for timely resolution. Customer Service: Provide exceptional customer service by offering assistance and guidance to employees and visitors. Foster a safe and welcoming environment. Educational Qualification: High school diploma or equivalent education. Proven experience in a security-related role is preferred. Strong observation skills and attention to detail. Excellent written and verbal communication skills. Ability to handle stressful situations calmly and effectively. Knowledge of security procedures, protocols, and emergency response techniques. Familiarity with security equipment and systems, such as CCTV, access control, and alarm systems. Basic computer skills for generating reports and operating security systems. Physical fitness and ability to perform foot patrols, climb stairs, and lift heavy objects if necessary. Valid security license or certifications as required by local regulations (e.g., security guard license, first aid certification). Experience: Total Experience of 4+ years in residential complexes with security officer experience Key Competencies: Good relationship with the client, communication skills, team player & good in developing personality.
Team: Management Overall Role Objective: A GRE is one point of person for the interaction of residents, customers & project for resolution of the queries/complaints/ possession of the flats Role Key Accountabilities Information on guidelines/ Sop’s & helping hands for the residents.. Booking of amenities if required Manage entire helpdesk. Keeping track of amenities booking payment if required Submission of daily, weekly, fortnightly & monthly report. Coordination with the customer Operational Accountabilities To receive and log calls/complaints/requests from client/staff. To assign the queries / complaints to technical and soft services team immediately for resolution. To track and close the complaints in coordination with respective stakeholders. To ensure consistent and timely responses to client within defined TAT. To analyse requests and complaints pattern and initiate corrective action on high TAT queries. To generate and analyse report of complaints log v/s TAT on monthly basis. To notify the facility manager / site team for any emergency situations. To escalate unresolved complaints and queries to concerned authority for closure. To maintain updated telephone list including emergency/ important stakeholders contacts for quick response. To maintain the client contact details in the helpdesk module/software. To provide service request responses to customer in appropriate manner within TAT. To ensure logging in all the complaints in the helpdesk software. To ensure adherence to company and client policies and SOPs. Preparing of duty roaster in coordination with the site team. Log the complaints to the service provider in case any equipment under breakdown Submission of attendance for salary & billing . Ability to work as part of a team. Preparation & raising of demand letter to the customers Follow up with the customer for the pending payment Follow up with the customers for the possession of his/her apartments Accompany with the customer to show the apartment Intimation to the customer for fit out commencement MIS and Reporting MIS generation and Reporting on daily, weekly, fortnightly & monthly basis Establish relations with clients, internal team & residents ability to perform required role & responsibility. Educational Qualifications: Graduation Experience: Total Experience of 5+ years with GRE (Hospitability) 1-2 years of Hospitality Experience at Hotel Front Office or Guest Relations Key Competencies: Good communication skills in English and local language (verbal and written) Familiarity with office machines like EPBX, printer, shredder. Phone etiquettes Presentable and well groomed Customer management skills Interpersonal skills Team player Proactive approach Adaptive and accommodative to the site ambiance, environment and working culture.
Team: Security Section I: Basic information on the role Job Title Security Officer - Ex Service Man / Defense Location Bandra BKC Reporting to Property Manager Section II: Job Purpose Overall Role Objective: A clear understanding of the duties, responsibilities and skills required in the security job is to protect assigned property, promote and enforce safety and security and act as a visible deterrent against irregular activities. Section III: Key Responsibilities and Accountabilities of the role Role Key Accountabilities Monitor and control entrance and departure of employees and visitors according to prescribed protocol protect property from thefts, damage, trespassing or accident enforce relevant laws and regulations pertaining to all individuals on the property conduct exterior property checks for maintenance issues, malfunctions or hazard prepare written reports of daily activities, observations and incidents. Operational Accountabilities Managing Security Operations, Audits and compliance Manage audit programs Manage VAPT program and ensure fixing vulnerabilities Prepare information security audit report along with recommendations for improving information security MIS and Reporting Manage database of all Clients MIS generation and Reporting on daily, weekly and monthly basis Prepare monthly review deck for management review Section IV: Knowledge, Experience & Skills Educational Qualifications Bachelor’s degree, Valid security guard license in state of employment Experience Min 5-6 years experience. Residential site experience Key Competencies Proficient written and oral communication skills Ability to stay level headed and respond quickly in stressful situations. High school diploma or general education degree (GED) certificate required Diploma in safety and violence prevention Knowledge of state laws and regulations Knowledge of safety equipment and enforcement of policies and procedures. Implement policy, information security risk management practices, processes and procedures, in support to the business needs from time to time Measure the effectiveness of an implemented information security management system with the help of CISO Identify and work with teams on the improvement areas Manage VAPT program and ensure fixing vulnerabilities Manage audit programs Managing Security Operations, Audits and compliance Keep updated with the latest security best practices, new threats and vulnerabilities and helping to disseminate this information within the company.
Team: Management Experience: Total Experience of 2-4 years. Preference will be given to residential ops. Educational Qualifications: Any Graduate/ Hotel management Key Competencies: Good relationship with the client, communication skills, team player & good in developing personality. Job Summary: To manage our front desk operations, provide exceptional customer service, and ensure a warm welcome to our visitors and residents. Key Responsibilities: Receptionist Duties: Manage incoming and outgoing calls, responding professionally and politely. Greet and assist visitors, residents, and clients, providing information and guidance. Maintain accurate telephone registers and call tracking. Update and manage client contact databases. Front Office Management: Ensure reception area and common areas are clean, tidy, and well-maintained. Manage inventory of office supplies. Coordinate with residents and internal teams as needed. Customer Service: Provide exceptional customer handling and support. Demonstrate professionalism, courtesy, and responsiveness. Administrative Tasks: Maintain up-to-date records and databases. Ensure compliance with company regulations and requirements. Manage magazine and newspaper subscriptions, displaying latest issues. Performance Metrics: Achieve Key Performance Indicators (KPIs) and Service Level Agreement (SLA) targets. Maintain high levels of customer satisfaction.
Team: Management Section I: Basic information on the role Job Title Club House Executive Location ThaneReporting to Property Manager Section II: Job Purpose Overall Role Objective: Clubhouse Executive is expected to conduct him/herself professionally and with tact, empathy and diplomacy, acting in accordance with the club’s core values at all times. Section III: Key Responsibilities and Accountabilities of the role Role Key Accountabilities Manage entire Club facilities including recreation spaces like indoor games room, swimming pool, tennis court, banquets etc. Independent responsibility to manage housekeeping, security and maintenance of equipment for the Club. Operational Accountabilities Manage Club operations independently with support staff and deliver excellent experience to guests and residents Implement guidelines for recreation areas Maintain all amenities in top quality Prepare snag lists and get it rectified on priority Minimise breakdowns with help of preventive checking and timely servicing of equipments Implement best practices and SOP for operating of equipments by Club staff Provide feedback on customer queries and update customers promptly Manage booking of facilities effectively by confirming with customers availability and requite charges collected before the use Issue receipt for payment collected Taking daily rounds of the premises and reporting any lapses/ observations to the relevant team. Helping in activities like filing, checking and maintaining inventory records, MMR, DMR, complaint trackers, dashboard etc. MIS and Reporting MIS generation and Reporting on daily, weekly and monthly basis Reconcile club income and deposits with accounts team monthly and get sign off Prepare monthly review deck for management review Brand & Relationships Establish relations with guest ability to perform required role in emergency. Section IV: Knowledge, Experience & Skills Educational Qualifications Bachelors in Hospitality / Hotel management from reputed institute or Any Bachelors Experience Total Experience of 4+ years in premium hotel properties or Club Management Key Competencies Experience of customer facing role is a plus, attention to detail, team player, excellent written and oral communication skills, well presentable and outgoing personality
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