Job description Only Female Candidates Must Have Experience in Automobile Industry Service Job Role:- Customer Service Executive (Service) Experience :- Should have auto, BPO, call center Experience Skills :- Good Communication , presentable, fluency in English, customer satisfaction Job Role : 1. Customer follow up 2. Data updating 3. Car appointment calling, feedback calling 4. You are responsible for bringing and retaining the After-Sales business with dealership. You are responsible for establishing and maintaining a personal contact with the customer over the lifecycle of his vehicle and keep the customer loyal to the brand. You provide the customer with primary information and solutions on product and services to meet his needs and desires. Being the first point of contact for the customer, you have to represent Mercedes Benz brand effectively and positively. Your key responsibilities are: · All Workshop Customers data to be maintained with correct and latest account details (Contact no. contact person name, e-mail ids, bill to account, etc.). · Accepted appointments to be informed to respective service advisors, Service Manager and Parts department. · Making a prior call for reconfirmation of appointments. · Customers arrived at reception to be greeted and introduce to respective service advisors in case all service advisors are busy. · Vehicles which have not visited from last two years to be extracted from eDealer and inform to the Service Manager. · Instant feedback analysis to be done. · Service follow-up analysis to be done. · Service Products follow-up analysis to be done. · Root cause analysis of feedbacks to be given to Service Manager. · 7th day follow up call to be made. · Positive and negative feedback with analysis to be given to Service Manager. · Register customer complaint in eDealer. · Use the complaint source as walk in, emails, letters referred by MB India, SFU etc. · Root cause analysis of customer complaint. · Reminder of first free inspection and Maintenance Services based on the data available in eDealer PRM module. · Promotion of company’s activities in relation to service, parts and car sales campaign Skills Communication Skills · You have excellent communication skills with a professional English accent. · You are aware of basic calling etiquettes and have right attitude to provide required information/help to customers · You listen carefully, and can identify the underline meaning and real demands. · You talk clearly in the language that the customer will understand and avoids using jargons. Interpersonal & Social competence · You are able to relate to the customer’s needs and options. · You are able to handle objections and overcome rejections. You are able to balance personal involvement and professional distance. · You have high self-esteem, and you are controlled and focused even in stressful situations. And you can handle conflicts and resolve it amicably. · You remain calm and factual and are guided by a win-win solution. · You See feedback as an opportunity to improve and opens channels for feedback. You also provide feedback which is objective and constructive in nature. · You build a relationship with the customer that is based on honesty, mutual respect, confidence and mutual trust. · You are a good team player and always support and motivate your colleagues. Method & process competence · You understand the customer life cycle management and related functionalities in DMS. · You keep a continuous update of customer data and record the same. · You are aware of calling script and follow it religiously for effective calling. · You keep a track of calling activities and complete it on time for better results. · You keep a track of lost customers and put the efforts to bring them back to dealership. · You promote the service product, campaigns through various modes like SMS, email and proactive calling. · You work according to the MB service processes and standards. Specialist competence · You Understand and are aware of business management co-relation, e.g. Customer satisfaction, root cause analysis, you are responsible to a large extent for CSI. · You are an expert in implementing Customer Relationship Strategy. · You are an important point of contact, and are a facilitator between the needs of the customer and the company. · You take care of the customer relationship in every stage of the ownership, supported through Marketing and Service Programs. · Contributes to the critical interaction and dialogue after the vehicle has been purchased, builds up confidence, trust and loyalty with the Customer. · You have brief knowledge of the Mercedes-Benz vehicles, dealer policies and service products Interested candidate can share resume by indeed or can whats app on 8799909708 Contact Person : Prachi Tiverekar- HR Job Type: Full-time Pay: ₹20,000.00 - ₹23,000.00 per month Benefits: Cell phone reimbursement Paid sick time Provident Fund Schedule: Day shift Supplemental Pay: Yearly bonus Experience: total work: 1 year (Preferred) Customer service: 1 year (Preferred) Language: English (Preferred) Speak with the employer +91 8799909708

Job Profile – Job Controller-PMGR Reporting to Workshop Manager Job Summary: As a job controller you are responsible for the organization, control and service capability of the entire workshop. As the interface between customer and workshop department, you are responsible for all work procedures and processes given the legal and manufacture related specifications and standards, with the aim of smooth, professional and timely handling of all due diagnostic, repair and maintenance work. Your key responsibilities are: · Inspect and optimize all work procedures and processes of the workshop with respect to professional and ontime performance of repairs. · Ensure the processing of orders according to the manufacturer’s specifications. · Plan, organize, implement and monitor upcoming service measures and special promotions. · Ensure the availability of all required information and documents, e.g. repair instructions, updates on the diagnostic equipment, wiring diagrams product information. · Ensure the availability of all workshop equipment and tools, including the special tools prescribed by Mercedes- Benz, and monitor their proper function. · Ensure information flow (information, technical printed matters, circulars, information e-mails, etc.) through regular communication. Give instruction where appropriate. · You play a crucial role in achieving maximum productivity with desired quality by maintaining efficient work environment. · You are the interface between service advisor and workshop and responsible for getting the work done as per the requirements of customers recorded by service advisors. · You also coordinate various support functions like warranty, parts, washing, diagnosis, final inspection for getting the desired final output in time. · You have knowledge of the workshop retail process, and your role in Digital Service drive. · You are responsible for upkeep of workshop to facilitate un-interrupted working conditions with utmost safety. · You are responsible for recruitment and continuous development of skill level of workshop staff. Qualification & Experience: · Diploma in Automotive / Mechanical Engineering. · 5-6 years of experience in Luxury automobile retail market which includes experience of Job Controller/Foreman Skills Leadership skills · You have the ability to manage technical employees and terms in a task-oriented way and to promote team spirit. · You act according to ethical standards, accept responsibility and are an example of integrity and company values. · You promote diversity and create a culture of cooperation and learning. · You communicate expectations clearly and use key figures for leading your employees and/or the teams. · You handle conflicts in the group and resolve the same amicably. · You recognize good performance, provide appropriate criticism explain your decisions and are consistent in your response to inappropriate behavior or deficient performance. · You expect top performance and support its attainment; you conduct staff development and systematically generate successors or responsible deputies/representatives. Technical Competence · You are qualified to guide, train & review technicians for repair and diagnosis. · You are capable to allot right person for right job as per the job criticality and technician skill · You are critical assessor of work and capable of defining training requirements for workshop staff. · You have knowledge about upkeep of workshop equipment and tools. Process and organizational knowledge · You have excellent knowledge of Service processes and interfaces of neighboring departments and the relevant contact persons (Parts/Accessories, Front Office, Priority Relationship Management, Sales and Human Resources etc). · You understand the connection between quality, customer satisfaction and business success. · You are familiar with relevant recruitment, management and evaluation tools. · You know the statutory requirements for occupational health, safety, fire and environmental protection. Organizational skills · You implement decisions effectively and achieve agreed objectives (TAT, Same Day delivery % CP Penetration). · You keep an overview of things even when daily business is hectic. · You work in a structured and systematic way. · You prepare yourself for customer’s visits and handle orders correctly, promptly as agreed objectives. · You always attend to the quality documentation of all services and repairs to comply leagal norms and to avoid conflicts · You have a customer-centric approach and are sensitive towards customer requirements and fulfillment of same with high precision. Interested candidate can share resume by indeed or can whats app on 9011041123 Contact Person : Sushant Jagdale - HR Job Type: Full-time Pay: ₹30,000.00 - ₹40,000.00 per month Benefits: Cell phone reimbursement Paid sick time Provident Fund Schedule: Day shift Supplemental Pay: Commission pay Performance bonus Work Location: In person Speak with the employer +91 9011041123