Respond to customer inquiries regarding automobile products, services, and maintenance, ensuring accurate and timely information. Address customer complaints or issues, providing effective solutions and escalating when necessary. Assist customers with scheduling service appointments and follow up to ensure satisfaction. Maintain detailed records of customer interactions, including service history and any concerns. Work closely with service and sales teams to ensure smooth communication and customer satisfaction. Provide information on promotions, new products, or services to enhance the customer experience. Job Type: Full-time Pay: ₹12,000.00 - ₹18,000.00 per month Benefits: Health insurance Provident Fund Schedule: Day shift Supplemental Pay: Performance bonus Yearly bonus Language: Hindi (Preferred) English (Preferred) Work Location: In person
Greet customers, listen to their vehicle concerns, and recommend appropriate services based on their needs. Provide accurate cost estimates, explain service options, and schedule service appointments. Maintain communication with customers throughout the service process, updating them on progress and expected completion times. Collaborate with technicians and parts departments to ensure timely and accurate service. Address and resolve customer complaints or concerns to ensure satisfaction. Handle billing, process payments, and ensure all service records are accurately documented. Job Type: Full-time Pay: From ₹18,000.00 per month Benefits: Health insurance Paid time off Provident Fund Schedule: Day shift Supplemental Pay: Overtime pay Performance bonus Yearly bonus Work Location: In person
Automobile Experience preferred. Exeprience 2 years. required. Job Type: Full-time Pay: ₹18,000.00 - ₹30,000.00 per month Benefits: Flexible schedule Health insurance Internet reimbursement Leave encashment Compensation Package: Commission pay Schedule: Day shift Ability to commute/relocate: Noida, Uttar Pradesh: Reliably commute or planning to relocate before starting work (Required) Education: Bachelor's (Preferred) Work Location: In person
Respond to customer inquiries regarding automobile products, services, and maintenance, ensuring accurate and timely information. Address customer complaints or issues, providing effective solutions and escalating when necessary. Assist customers with scheduling service appointments and follow up to ensure satisfaction. Maintain detailed records of customer interactions, including service history and any concerns. Work closely with service and sales teams to ensure smooth communication and customer satisfaction. Provide information on promotions, new products, or services to enhance the customer experience. Job Type: Full-time Pay: ₹12,000.00 - ₹18,000.00 per month Benefits: Health insurance Provident Fund Schedule: Day shift Supplemental Pay: Performance bonus Yearly bonus Language: Hindi (Preferred) English (Preferred) Work Location: In person
Greet customers, listen to their vehicle concerns, and recommend appropriate services based on their needs. Provide accurate cost estimates, explain service options, and schedule service appointments. Maintain communication with customers throughout the service process, updating them on progress and expected completion times. Collaborate with technicians and parts departments to ensure timely and accurate service. Address and resolve customer complaints or concerns to ensure satisfaction. Handle billing, process payments, and ensure all service records are accurately documented. Job Type: Full-time Pay: From ₹18,000.00 per month Benefits: Health insurance Paid time off Provident Fund Schedule: Day shift Supplemental Pay: Overtime pay Performance bonus Yearly bonus Work Location: In person
Automobile Experience preferred. Exeprience 2 years. required. Job Type: Full-time Pay: ₹18,000.00 - ₹30,000.00 per month Benefits: Flexible schedule Health insurance Internet reimbursement Leave encashment Compensation Package: Commission pay Schedule: Day shift Ability to commute/relocate: Noida, Uttar Pradesh: Reliably commute or planning to relocate before starting work (Required) Education: Bachelor's (Preferred) Work Location: In person
As a customer service representative in the automotive industry, your primary responsibility will be to greet customers warmly, attentively listen to their vehicle concerns, and recommend appropriate services that align with their needs. You will excel in providing accurate cost estimates, explaining service options in a clear manner, and efficiently scheduling service appointments to meet customer expectations. Your role will involve maintaining open communication channels with customers throughout the service process, keeping them updated on the progress of their vehicle and providing expected completion times. Collaboration with technicians and parts departments is crucial to ensure the timely and accurate delivery of services, guaranteeing customer satisfaction. In addition to your customer-focused responsibilities, you will also be expected to address and resolve any customer complaints or concerns that may arise, demonstrating your dedication to ensuring a positive and seamless service experience. This full-time position offers a range of benefits, including health insurance, paid time off, and Provident Fund contributions. The work schedule is during the day shift, providing you with a stable and consistent work routine. Performance bonuses and yearly bonuses may also be awarded based on your contributions and achievements. If you are passionate about providing exceptional customer service in a hands-on environment, this role based in-person at the specified work location could be an ideal fit for you.,
You should have a minimum of 2 years of experience in the automobile industry. This is a full-time position based in Noida, Uttar Pradesh. It is essential to have the ability to commute to Noida or be willing to relocate before starting work. A Bachelor's degree is preferred for this role. The benefits of this position include a flexible schedule, health insurance, internet reimbursement, and leave encashment. The work schedule is during the day shift. This job requires in-person work at the specified location.,
Key Responsibilities: Pre-Delivery Coordination: Oversee the pre-delivery inspection (PDI) process for all new vehicles, ensuring each car meets Hyundai’s strict quality standards before being delivered to customers. Coordinate with the service, parts, and sales teams to ensure timely preparation and delivery of vehicles. Monitor the end-to-end process of vehicle handovers, ensuring all customer-specific requirements are met. Customer Interaction & Relationship Management: Serve as the primary point of contact for customers during the pre-delivery process. Provide clear and transparent communication with customers regarding delivery timelines, service details, and any required follow-ups. Ensure high levels of customer satisfaction by addressing concerns promptly and professionally. Point-to-Point Service Management: Manage the entire customer journey from service initiation to vehicle handover, ensuring a smooth and efficient transition. Track the progress of each vehicle's preparation, proactively addressing any delays or issues in the process. Ensure that all service requirements are fulfilled and any vehicle-related issues are resolved prior to delivery. Quality Assurance & Inspection: Perform or oversee detailed inspections to ensure the vehicle is free of defects and complies with Hyundai’s service and safety standards. Coordinate with the technical team to resolve any identified issues before the car is handed over to the customer. Document inspection results, repair orders, and any necessary corrective actions taken to ensure compliance with company standards. Service Documentation & Reporting: Maintain accurate and up-to-date records for each vehicle, including inspection reports, service logs, and customer communications. Prepare detailed reports on pre-delivery inspections and service performance for management review. Assist in generating data and analytics to assess service quality and customer satisfaction trends. Cross-Functional Collaboration: Collaborate closely with sales teams to understand customer preferences, delivery requirements, and vehicle customization. Work closely with the parts department to ensure that necessary parts are available for vehicle preparation and any last-minute fixes. Liaise with the service team to ensure that any technical issues are diagnosed and resolved before the vehicle is delivered to the customer. Continuous Improvement: Collect and evaluate customer feedback to identify areas for improvement in the pre-delivery service process. Implement continuous improvements to enhance service quality, reduce delivery times, and increase customer satisfaction. Stay updated on the latest Hyundai vehicle specifications, service technologies, and industry trends to continuously improve your service delivery. Experience: 2-4 years of experience in a customer-facing role, with a focus on automotive service, preferably with Hyundai Motors or similar automotive brands. Strong point-to-point experience managing the service process, with a focus on the entire customer journey. Experience in pre-delivery inspection and quality assurance in an automotive service environment. Skills & Competencies: Excellent communication skills, with the ability to clearly explain service processes, timelines, and technical information to customers. Strong organizational skills, with the ability to manage multiple vehicles, schedules, and tasks simultaneously. Excellent problem-solving and decision-making abilities to resolve issues promptly and ensure customer satisfaction. Attention to detail and a passion for delivering quality service. Technical Expertise: In-depth knowledge of Hyundai vehicles, their service requirements, and Hyundai’s pre-delivery service standards. Familiarity with automotive diagnostic tools and service management software. Strong understanding of vehicle inspection and quality control processes. Education & Certifications: High school diploma required; degree in Automotive Technology, Business Administration, or a related field is a plus. Certification in automotive service management or related fields is preferred. Familiarity with Hyundai-specific tools and systems is highly advantageous. Customer-Focused: A passion for delivering excellent customer service and maintaining long-term relationships with clients. Ability to handle customer concerns with professionalism and empathy. Job Type: Full-time Pay: ₹15,000.00 - ₹20,000.00 per month Benefits: Health insurance Paid time off Language: English (Preferred) Work Location: In person Speak with the employer +91 9870208940
Customer Interaction & Relationship Management: Serve as the primary point of contact for customers seeking vehicle servicing, maintenance, and repairs. Understand customers’ needs, provide tailored recommendations, and maintain ongoing communication throughout the service process. Ensure high levels of customer satisfaction by effectively managing expectations and providing timely updates on the status of repairs. 5+ years of experience as a Service Advisor, preferably with a focus on Hyundai Motors or similar automotive brands. Strong point-to-point service experience, with a proven ability to manage the customer journey from service initiation to delivery. Comprehensive knowledge of automotive service processes, including diagnostic procedures, repairs, and maintenance for Hyundai vehicles. Excellent communication and interpersonal skills with the ability to build strong customer relationships. Strong technical knowledge of Hyundai vehicles and the ability to translate complex technical information to customers in an understandable manner. Ability to prioritize tasks, manage multiple service orders, and work under pressure. Strong problem-solving abilities and a solution-oriented mindset. High school diploma required; Bachelor's degree in Business, Automotive Technology, or a related field is preferred. Hyundai-specific or automotive industry certifications are a plus (e.g., ASE certification). Proficiency in using service management software and CRM tools. Passionate about delivering exceptional customer service and exceeding customer expectations. Ability to handle customer complaints or concerns professionally and efficiently. Service Process Management: Oversee the entire service lifecycle, from initial customer inquiry to vehicle handover, ensuring smooth and efficient operations. Coordinate with technicians, parts, and service teams to ensure the accurate execution of repairs and maintenance tasks. Employ a point-to-point approach to track service progress and resolve any issues that may arise during the service process. Technical Expertise & Problem Solving: Provide expert advice on vehicle diagnostics, maintenance schedules, and repair procedures, with a focus on Hyundai vehicles. Collaborate with technicians to accurately assess vehicle issues, ensuring proper resolution and minimal downtime for customers. Demonstrate in-depth knowledge of Hyundai service standards and use this to guide customers through technical issues and repair options. Service Quotation & Invoicing: Create accurate service estimates, including labor, parts, and additional charges, based on customer requirements and vehicle conditions. Review completed service orders to ensure proper invoicing and alignment with the initial quotation. Present repair and maintenance costs to customers with clarity, ensuring transparency and trust. Point-to-Point Service Management: Manage customer service touchpoints across all stages, from initial appointment scheduling to final delivery of the serviced vehicle. Proactively address potential bottlenecks in the service process, ensuring that customers receive timely and high-quality service at every stage. Customer Feedback & Continuous Improvement: Collect and analyze customer feedback to identify areas for improvement in service delivery. Suggest improvements to internal processes based on customer insights and feedback. Foster long-term relationships with customers to increase loyalty and retention. Team Collaboration & Training: Work closely with service managers, technicians, and parts teams to ensure coordinated and efficient service operations. Assist in training junior service advisors and service staff, ensuring they adhere to Hyundai’s service standards. Provide leadership and guidance in resolving complex service issues and customer complaints. Reporting & Documentation: Maintain accurate records of customer interactions, service orders, repair history, and billing information. Generate regular reports on service performance, customer satisfaction, and sales to the service manager. Ensure all documentation complies with company policies and industry regulations. Job Type: Full-time Pay: ₹20,000.00 - ₹30,000.00 per month Benefits: Health insurance Paid time off Work Location: In person
Key Responsibilities: Pre-Delivery Coordination: Oversee the pre-delivery inspection (PDI) process for all new vehicles, ensuring each car meets Hyundai’s strict quality standards before being delivered to customers. Coordinate with the service, parts, and sales teams to ensure timely preparation and delivery of vehicles. Monitor the end-to-end process of vehicle handovers, ensuring all customer-specific requirements are met. Customer Interaction & Relationship Management: Serve as the primary point of contact for customers during the pre-delivery process. Provide clear and transparent communication with customers regarding delivery timelines, service details, and any required follow-ups. Ensure high levels of customer satisfaction by addressing concerns promptly and professionally. Point-to-Point Service Management: Manage the entire customer journey from service initiation to vehicle handover, ensuring a smooth and efficient transition. Track the progress of each vehicle's preparation, proactively addressing any delays or issues in the process. Ensure that all service requirements are fulfilled and any vehicle-related issues are resolved prior to delivery. Quality Assurance & Inspection: Perform or oversee detailed inspections to ensure the vehicle is free of defects and complies with Hyundai’s service and safety standards. Coordinate with the technical team to resolve any identified issues before the car is handed over to the customer. Document inspection results, repair orders, and any necessary corrective actions taken to ensure compliance with company standards. Service Documentation & Reporting: Maintain accurate and up-to-date records for each vehicle, including inspection reports, service logs, and customer communications. Prepare detailed reports on pre-delivery inspections and service performance for management review. Assist in generating data and analytics to assess service quality and customer satisfaction trends. Cross-Functional Collaboration: Collaborate closely with sales teams to understand customer preferences, delivery requirements, and vehicle customization. Work closely with the parts department to ensure that necessary parts are available for vehicle preparation and any last-minute fixes. Liaise with the service team to ensure that any technical issues are diagnosed and resolved before the vehicle is delivered to the customer. Continuous Improvement: Collect and evaluate customer feedback to identify areas for improvement in the pre-delivery service process. Implement continuous improvements to enhance service quality, reduce delivery times, and increase customer satisfaction. Stay updated on the latest Hyundai vehicle specifications, service technologies, and industry trends to continuously improve your service delivery. Experience: 2-4 years of experience in a customer-facing role, with a focus on automotive service, preferably with Hyundai Motors or similar automotive brands. Strong point-to-point experience managing the service process, with a focus on the entire customer journey. Experience in pre-delivery inspection and quality assurance in an automotive service environment. Skills & Competencies: Excellent communication skills, with the ability to clearly explain service processes, timelines, and technical information to customers. Strong organizational skills, with the ability to manage multiple vehicles, schedules, and tasks simultaneously. Excellent problem-solving and decision-making abilities to resolve issues promptly and ensure customer satisfaction. Attention to detail and a passion for delivering quality service. Technical Expertise: In-depth knowledge of Hyundai vehicles, their service requirements, and Hyundai’s pre-delivery service standards. Familiarity with automotive diagnostic tools and service management software. Strong understanding of vehicle inspection and quality control processes. Education & Certifications: High school diploma required; degree in Automotive Technology, Business Administration, or a related field is a plus. Certification in automotive service management or related fields is preferred. Familiarity with Hyundai-specific tools and systems is highly advantageous. Customer-Focused: A passion for delivering excellent customer service and maintaining long-term relationships with clients. Ability to handle customer concerns with professionalism and empathy. Job Type: Full-time Pay: ₹15,000.00 - ₹20,000.00 per month Benefits: Health insurance Paid time off Language: English (Preferred) Work Location: In person Speak with the employer +91 9870208940
Customer Relationship Management: Develop, maintain, and nurture strong relationships with customers, ensuring high levels of satisfaction and loyalty. Act as the primary point of contact for customers throughout their service journey, from inquiry to post-service follow-up. Resolve complex customer issues and complaints with professionalism, ensuring customer retention and brand trust. Service Delivery Excellence: Oversee the end-to-end service process for customers, ensuring timely and quality service delivery. Monitor service team performance, ensuring adherence to Hyundai Motors’ service standards and best practices. Ensure accurate communication and seamless interaction between departments (e.g., Service, Parts, Sales) to improve the customer experience. Point-to-Point Service Coordination: Manage the complete lifecycle of customer service touchpoints, from initial request to service completion, ensuring a smooth experience. Leverage a point-to-point approach to identify and mitigate any gaps in service delivery and improve customer touchpoint management. Process Improvement: Analyze customer feedback and service metrics to identify areas for improvement in service processes and customer communication. Suggest and implement strategies to streamline service operations, improve quality, and enhance customer satisfaction. Team Leadership & Training: Mentor and guide service staff in delivering exceptional customer experiences and meeting company service targets. Train and motivate the team to adopt Hyundai’s customer-centric values and maintain high standards of service. Collaborate with cross-functional teams to ensure smooth operations and alignment with customer satisfaction goals. Reporting & Analytics: Prepare and present regular reports on customer satisfaction, service performance, and KPIs to senior management. Use data-driven insights to continuously refine customer service strategies and contribute to business growth. Experience: Minimum 5-7 years of experience in customer service/relationship management, preferably in the automotive industry. Proven experience working with Hyundai Motors or a similar automotive brand is highly preferred. Strong point-to-point service management experience, overseeing customer touchpoints across multiple service stages. Exceptional communication and interpersonal skills, with a customer-first mindset. Strong problem-solving skills with the ability to resolve complex customer issues. Excellent organizational skills and attention to detail. Ability to work under pressure and handle high-stress situations with grace. Strong leadership qualities with a focus on mentoring and developing a high-performance team. Proficient in CRM tools, service management software, and Microsoft Office Suite (Excel, Word, PowerPoint). Knowledge of Hyundai Motors’ service processes and standards (or a similar brand). Understanding of service lifecycle management and customer journey mapping. Job Type: Full-time Pay: ₹25,000.00 - ₹30,000.00 per year Benefits: Health insurance Paid time off Work Location: In person Speak with the employer +91 9870208940