Key Responsibilities:
- Pre-Delivery Coordination:
- Oversee the pre-delivery inspection (PDI) process for all new vehicles, ensuring each car meets Hyundai’s strict quality standards before being delivered to customers.
- Coordinate with the service, parts, and sales teams to ensure timely preparation and delivery of vehicles.
- Monitor the end-to-end process of vehicle handovers, ensuring all customer-specific requirements are met.
- Customer Interaction & Relationship Management:
- Serve as the primary point of contact for customers during the pre-delivery process.
- Provide clear and transparent communication with customers regarding delivery timelines, service details, and any required follow-ups.
- Ensure high levels of customer satisfaction by addressing concerns promptly and professionally.
- Point-to-Point Service Management:
- Manage the entire customer journey from service initiation to vehicle handover, ensuring a smooth and efficient transition.
- Track the progress of each vehicle's preparation, proactively addressing any delays or issues in the process.
- Ensure that all service requirements are fulfilled and any vehicle-related issues are resolved prior to delivery.
- Quality Assurance & Inspection:
- Perform or oversee detailed inspections to ensure the vehicle is free of defects and complies with Hyundai’s service and safety standards.
- Coordinate with the technical team to resolve any identified issues before the car is handed over to the customer.
- Document inspection results, repair orders, and any necessary corrective actions taken to ensure compliance with company standards.
- Service Documentation & Reporting:
- Maintain accurate and up-to-date records for each vehicle, including inspection reports, service logs, and customer communications.
- Prepare detailed reports on pre-delivery inspections and service performance for management review.
- Assist in generating data and analytics to assess service quality and customer satisfaction trends.
- Cross-Functional Collaboration:
- Collaborate closely with sales teams to understand customer preferences, delivery requirements, and vehicle customization.
- Work closely with the parts department to ensure that necessary parts are available for vehicle preparation and any last-minute fixes.
- Liaise with the service team to ensure that any technical issues are diagnosed and resolved before the vehicle is delivered to the customer.
- Continuous Improvement:
- Collect and evaluate customer feedback to identify areas for improvement in the pre-delivery service process.
- Implement continuous improvements to enhance service quality, reduce delivery times, and increase customer satisfaction.
- Stay updated on the latest Hyundai vehicle specifications, service technologies, and industry trends to continuously improve your service delivery.
- Experience:
- 2-4 years of experience in a customer-facing role, with a focus on automotive service, preferably with Hyundai Motors or similar automotive brands.
- Strong point-to-point experience managing the service process, with a focus on the entire customer journey.
- Experience in pre-delivery inspection and quality assurance in an automotive service environment.
- Skills & Competencies:
- Excellent communication skills, with the ability to clearly explain service processes, timelines, and technical information to customers.
- Strong organizational skills, with the ability to manage multiple vehicles, schedules, and tasks simultaneously.
- Excellent problem-solving and decision-making abilities to resolve issues promptly and ensure customer satisfaction.
- Attention to detail and a passion for delivering quality service.
- Technical Expertise:
- In-depth knowledge of Hyundai vehicles, their service requirements, and Hyundai’s pre-delivery service standards.
- Familiarity with automotive diagnostic tools and service management software.
- Strong understanding of vehicle inspection and quality control processes.
- Education & Certifications:
- High school diploma required; degree in Automotive Technology, Business Administration, or a related field is a plus.
- Certification in automotive service management or related fields is preferred.
- Familiarity with Hyundai-specific tools and systems is highly advantageous.
- Customer-Focused:
- A passion for delivering excellent customer service and maintaining long-term relationships with clients.
- Ability to handle customer concerns with professionalism and empathy.
Job Type: Full-time
Pay: ₹15,000.00 - ₹20,000.00 per month
Benefits:
- Health insurance
- Paid time off
Language:
Work Location: In person
Speak with the employer
+91 9870208940
