Sr. Service Advisor

• Customer Interaction & Relationship Management:
• Serve as the primary point of contact for customers seeking vehicle servicing, maintenance, and repairs.
• Understand customers’ needs, provide tailored recommendations, and maintain ongoing communication throughout the service process.
• Ensure high levels of customer satisfaction by effectively managing expectations and providing timely updates on the status of repairs.
• 5+ years of experience as a Service Advisor, preferably with a focus on Hyundai Motors or similar automotive brands.
• Strong point-to-point service experience, with a proven ability to manage the customer journey from service initiation to delivery.
• Comprehensive knowledge of automotive service processes, including diagnostic procedures, repairs, and maintenance for Hyundai vehicles.
• Excellent communication and interpersonal skills with the ability to build strong customer relationships.
• Strong technical knowledge of Hyundai vehicles and the ability to translate complex technical information to customers in an understandable manner.
• Ability to prioritize tasks, manage multiple service orders, and work under pressure.
• Strong problem-solving abilities and a solution-oriented mindset.
• High school diploma required; Bachelor's degree in Business, Automotive Technology, or a related field is preferred.
• Hyundai-specific or automotive industry certifications are a plus (e.g., ASE certification).
• Proficiency in using service management software and CRM tools.
• Passionate about delivering exceptional customer service and exceeding customer expectations.
• Ability to handle customer complaints or concerns professionally and efficiently.
• Service Process Management:
• Oversee the entire service lifecycle, from initial customer inquiry to vehicle handover, ensuring smooth and efficient operations.
• Coordinate with technicians, parts, and service teams to ensure the accurate execution of repairs and maintenance tasks.
• Employ a point-to-point approach to track service progress and resolve any issues that may arise during the service process.
• Technical Expertise & Problem Solving:
• Provide expert advice on vehicle diagnostics, maintenance schedules, and repair procedures, with a focus on Hyundai vehicles.
• Collaborate with technicians to accurately assess vehicle issues, ensuring proper resolution and minimal downtime for customers.
• Demonstrate in-depth knowledge of Hyundai service standards and use this to guide customers through technical issues and repair options.
• Service Quotation & Invoicing:
• Create accurate service estimates, including labor, parts, and additional charges, based on customer requirements and vehicle conditions.
• Review completed service orders to ensure proper invoicing and alignment with the initial quotation.
• Present repair and maintenance costs to customers with clarity, ensuring transparency and trust.
• Point-to-Point Service Management:
• Manage customer service touchpoints across all stages, from initial appointment scheduling to final delivery of the serviced vehicle.
• Proactively address potential bottlenecks in the service process, ensuring that customers receive timely and high-quality service at every stage.
• Customer Feedback & Continuous Improvement:
• Collect and analyze customer feedback to identify areas for improvement in service delivery.
• Suggest improvements to internal processes based on customer insights and feedback.
• Foster long-term relationships with customers to increase loyalty and retention.
• Team Collaboration & Training:
• Work closely with service managers, technicians, and parts teams to ensure coordinated and efficient service operations.
• Assist in training junior service advisors and service staff, ensuring they adhere to Hyundai’s service standards.
• Provide leadership and guidance in resolving complex service issues and customer complaints.
• Reporting & Documentation:
• Maintain accurate records of customer interactions, service orders, repair history, and billing information.
• Generate regular reports on service performance, customer satisfaction, and sales to the service manager.
• Ensure all documentation complies with company policies and industry regulations.

Job Type: Full-time

Pay: ₹20,000.00 - ₹30,000.00 per month

Benefits:

• Health insurance
• Paid time off

Work Location: In person