Service Advisor

As a Service Advisor, your primary role is to provide exceptional customer service by diagnosing vehicle problems, scheduling service appointments, communicating repair needs and costs, and ensuring timely completion of work. You will be the main point of contact for customers seeking automotive service and repairs, playing a crucial role in maintaining customer satisfaction and fostering relationships. Your key responsibilities will include: - Greeting customers promptly and professionally - Listening attentively to their concerns and accurately documenting vehicle issues - Providing clear explanations of recommended repairs and maintenance - Maintaining consistent communication with customers throughout the service process - Addressing inquiries and complaints effectively - Following up with customers after service completion to ensure satisfaction - Scheduling service appointments efficiently - Creating accurate repair orders and estimates - Performing vehicle walk-arounds to document existing damage - Communicating with technicians to ensure timely and accurate completion of repairs - Monitoring the progress of repairs and keeping customers informed of any delays - Maintaining accurate service records - Promoting and selling needed services To excel in this role, you should stay up-to-date on automotive technology and repair procedures, have a good understanding of vehicle systems and components, and be able to translate technical information into customer-friendly terms. Administrative tasks will include maintaining a clean and organized work area, answering phones and responding to emails, processing warranty claims, ordering parts as needed, and following company policies and procedures. Key qualifications for this position include: - High school diploma or equivalent (associate's or bachelor's degree in a related field preferred) - Previous experience in automotive service or customer service is highly desirable This full-time, permanent position offers benefits such as cell phone reimbursement, health insurance, and Provident Fund. The work schedule is a day shift with performance bonuses and a yearly bonus offered. The work location is in person, and the application deadline is 12/07/2025.,