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Branch Service In charge- Bengaluru

Branch Service In charge- Bengaluru

Exide

3 - 8 years

3 - 6 Lacs

Bengaluru

Posted:1 day ago| Platform:

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Skills Required

After Sales Service Warranty Handling Tat Management TAT Customer Satisfaction leading training Warranty Management SLAS

Work Mode

Work from Office

Job Type

Full Time

Job Description

After sales service of warranty claims through Channel partners. Administer and perform all activities in line with the company procedures regarding service department. Administer check list, service requests, contracts, instructions, warrantees and schedules to ensure service personnel comply with established service procedures. Maintain inventory of spare parts for service Centre. Leading training and motivating team ensuring optimum performance. Motivating & Keeping the team spirit high ensuring minimum attrition. Financial Analysis and ensure the control of after sales cost. Optimize and implement cost control measures. Manage customer complaints and ensure the TAT targets at all the branch levels. Ensure the service SLAS and KPIs are met as per the business requirement. Warranty Analysis of the products and failure Mode Analysis for feedback to factory to factory and technical team for product improvements.

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Exide

cases.primeclerk.com/Exide2020/

Motor Vehicle Manufacturing

Wilmington Delaware

1,500 Employees

101 Jobs

Key People

Javier C. Pérez

President and CEO
Dale R. Gibbons

CFO
Amy L. Roos

Vice President of Human Resources

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