43 Tat Management Jobs

Operations Manager /Manager Operations BPO /BPO Operations Manager 2 yrs exp as BPO Ops Manager (AM/DM cannot apply) SLA ,Attrition,Shrinkage, CSAT,AHT Immediate joiners Call/ whats app cv/Amit 8851792136/Neha 8287267407 Required Candidate profile Work form Office Lucknow only,not for Delhi/NCR,Apply those who can relocate in Lucknow

Job Title: Delivery Manager Experience: 3 - 6 Years Key Responsibilities: Lead and own end-to-end delivery for multiple IT clients Set delivery targets and track team performance across accounts Coordinate with Account Managers and Recruitment Leads to align sourcing with client priorities Drive urgency and accountability across recruiter teams Maintain high fill ratios, submission TATs, and offer-to-join ratios Identify gaps in hiring process and resolve proactively Mentor senior recruiters and ensure quality across the delivery funnel Report regularly to leadership and contribute to client reviews Requirements: Bachelor's or Master's degree (MBA preferred) 3+ years of experience in IT staffing/recruitment delivery Prior experience in leading delivery for multiple accounts Strong team leadership and performance management skills Ability to work in a high-paced, target-driven environment Proficiency with ATS, job boards (Naukri, LinkedIn), and sourcing strategies Excellent communication and client-facing capabilities

As a Branch Credit Manager at our Corporate office, you will be responsible for managing Credit and Operations for Home Loans. Your role will involve conducting credit appraisals in accordance with policies, procedures, and credit underwriting guidelines. It will be your responsibility to ensure the maintenance of Turn-Around-Time (TAT), compliance with policies and procedures. Your principal accountabilities will include conducting quality checks on the credit process and underwriting standards in alignment with the credit policy of the organization. You will be required to make recommendations to the NCM for approval after evaluating each proposal with a scorecard. Ensuring that the TAT of underwriting is within 5 to 7 days from the login date is a crucial aspect of your role. Additionally, you will interact with Legal, Technical, and RCU vendors to maintain TAT standards and oversee all disbursements as per the Disbursement checklist. On a tactical level, you will provide training to the business team on product knowledge, policies, processes, and scorecards. Following up on post-disbursal documents with branches, monitoring life and building insurance policy statuses, performing bounce analysis, and handling internal and external audits will also be part of your responsibilities. In a supervisory capacity, you will be tasked with ensuring the quality of underwriting and operational processes are of a high standard with no major audit findings. You will guide Branch Credit Managers, identify mistakes, and correct them in real-time to maintain a First-Time-Right percentage of 95%. Your role will involve making suggestions and executing policy and process changes to enhance efficiency. To be successful in this role, you should possess a Graduate/Post Graduate/MBA qualification with 3 to 5 years of experience in Credit Operations and Credit underwriting. Preference will be given to candidates with experience in the Banking & HFC/NBFC industry. Specific skills required for this position include professionalism, relationship-building abilities, feedback gathering, leadership, people management, employee development, administration knowledge, total quality management, process improvement, interpersonal relations, personal effectiveness, and work ethics. If you are passionate about credit management, have a keen eye for detail, and possess strong communication and leadership skills, we encourage you to apply for this challenging and rewarding opportunity.,

The main focus of this position is to oversee and manage Group Personal Accident (GPA) claims, ensuring that they are processed efficiently, documented accurately, and resolved promptly. Your responsibilities will include maintaining an up-to-date claims database, communicating with claimants, addressing inquiries, and ensuring compliance with claim settlement deadlines. You will be tasked with reviewing claim documents to verify completeness and correctness, updating claim status on the ARIBL Claim Portal based on received documents, and identifying any discrepancies or missing information for prompt resolution. It will be your duty to maintain a comprehensive Management Information System (MIS) for all claims to guarantee data integrity and to generate analytical reports for monitoring claim patterns and performance indicators. You will be responsible for managing the Turnaround Time (TAT) for claim clearance, making sure that all claims are processed within the stipulated time frame, and collaborating with internal departments and external parties to accelerate settlements. Your role will also involve addressing email queries from claimants, clients, and other stakeholders, as well as meeting claimants in person at the desk to provide necessary assistance and support. Furthermore, you will be required to create PowerPoint presentations for seminars, awareness programs, and training sessions, and to conduct workshops or training sessions to educate stakeholders on the GPA claim process. Occasionally, as needed, you may need to travel across India to meet with claimants, raise awareness about the policy, and resolve any outstanding issues. Additionally, you will collaborate with regional and corporate SBI offices to ensure smooth claim processing.,

As a Credit Analyst at Moksha Financial Services Pvt. Ltd., you will be responsible for credit appraisal and assessment, collateral evaluation, loan structuring, TAT management, compliance and documentation, portfolio monitoring, risk management, coordination with stakeholders, and more. You will analyze cases to determine feasibility within TAT, complete paperwork efficiently, sanction files, and conduct customer visits. Additionally, you will be required to obtain references and testimonials from customers. To qualify for this role, you should hold a Bachelor's or Master's degree in Finance, Accounting, or a related field along with a CA/CS/CFA qualification. You should have 3-5 years of experience in credit analysis, preferably in SME lending, and possess strong analytical, technical, communication, and negotiation skills. Technical skills required for this position include financial statement analysis, credit appraisal techniques, risk assessment frameworks, knowledge of banking regulations and RBI guidelines, and proficiency in MS Excel for financial modeling and credit analysis. This is a full-time position that requires you to work in person at the office located at 408, 3rd Floor, Vikram Tower, Sapna Sangeeta Road, Indore. If you meet the requirements and are interested in this opportunity, please contact the employer at +91 9179206662.,

Job Title: Senior Manager Inter-City Courier Operations (3P Logistics) Department: Fulfilment Operations Location: Gurgaon Experience Required: 6 -10 years Reporting To: Head of Fulfilment / Logistics Operations About Tata 1mg Tata 1mg is India's leading digital health platform, serving millions across 1000+ cities through its ePharmacy, eDiagnostics, eConsultations, and offline services. With a strong commitment to accessible and affordable healthcare, we are redefining the healthcare delivery landscape in India. Role Overview As Senior Manager Inter-City Courier Operations, you will be responsible for managing third-party logistics (3PL) courier partners to ensure efficient, timely, and cost-effective order delivery across India. This is a critical role in Tata 1mgs fulfilment ecosystem, focusing on operational excellence, partner performance, and pan-India logistics strategy. Key Responsibilities Courier Operations Management Oversee end-to-end inter-city B2C order movement via 3P courier partners. Monitor metrics like FADR, RTO%, TAT, and cost per shipment. Ensure SLA adherence, timely pickups, and zonal service compliance. Partner & Network Management Manage and evaluate courier partner performance (Ecom, Delhivery, XB, Shadowfax, etc.). Conduct QBRs and drive actionable improvements. Expand network reach across underserved locations and pin codes. Performance Analytics & Optimization Analyze delays, breaches, and root causes using data-driven insights. Collaborate with analytics/product teams to optimize delivery costs and allocation logic. Drive special initiatives around RTO reduction, reverse logistics, and express delivery. Cross-Functional Collaboration Act as SPOC for inter-city delivery escalations and partner issues. Align with Category, Tech, CS, and Fulfilment teams on priorities and updates. Process & Risk Management Define SOPs and SLAs; ensure compliance through legal and finance alignment. Plan and implement risk mitigation for disruptions (e.g., festive load, strikes). Requirements 610 years of experience in inter-city logistics, courier, or 3P partner management (preferably in e-commerce or D2C sectors). Proven experience with pan-India service delivery through major courier partners. Strong analytical skills; proficiency in Excel, dashboards, and logistics tools. Excellent stakeholder and partner management abilities. Prior experience in network expansion and scaling operations is a plus. MBA or equivalent degree preferred. Why Join Us? Play a key role in shaping India’s digital healthcare logistics backbone. Work with leading courier networks to drive innovation in long-haul fulfilment. Be part of a mission-led company focused on accessible and trusted healthcare.

After sales service of warranty claims through Channel partners. Administer and perform all activities in line with the company procedures regarding service department. Administer check list, service requests, contracts, instructions, warrantees and schedules to ensure service personnel comply with established service procedures. Maintain inventory of spare parts for service Centre. Leading training and motivating team ensuring optimum performance. Motivating & Keeping the team spirit high ensuring minimum attrition. Financial Analysis and ensure the control of after sales cost. Optimize and implement cost control measures. Manage customer complaints and ensure the TAT targets at all the branch levels. Ensure the service SLAS and KPIs are met as per the business requirement. Warranty Analysis of the products and failure Mode Analysis for feedback to factory to factory and technical team for product improvements.

As a Senior Lab Technician based in Bhubaneshwar, you will be responsible for performing internal quality control procedures and daily QC checks, while maintaining quality documentation in accordance with lab policies and procedures. Your role will also involve conducting preventive maintenance and calibration of laboratory instruments and equipment as per the defined program. Additionally, you will provide training to Medical Technologists/Medical Lab Technicians on working with automated instruments and in-house standard operating procedures. It will be your duty to ensure the maintenance of laboratory raw data and computer databases, as well as appropriate quality documentation for Proficiency testing, data entry in EQAS software, and monitoring Quality Indicators. You will be expected to perform RCA-resolution of complaints and issues, along with monitoring and compliance with biomedical waste management procedures. Critical value reporting and read back confirmation will also be part of your responsibilities, along with daily testing of samples, report entry, verification, and interpretation. Other tasks include storage and discarding of samples as per the retention period, periodic review of reference range variations, outsource samples test management, LIS transition checks, and verification checks for new tests added on LIS. Troubleshooting equipment problems and coordinating with equipment engineers for issue resolution will also fall under your scope of work. Furthermore, you will need to follow the Turnaround Time (TAT) standards, publishing monthly Management Information System (MIS) reports on TAT and critical values. Your role will also involve clinical correlation of reports and communication, new test or kit validation and verification, and maintenance of reagent or kit stock. You will be responsible for microscopic examinations, patient data entry into the accession register, duty roster preparation for all other lab personnel, and intra-lab test costing. Compliance with accreditation guidelines such as ISO 15189, NABL 112, and adherence to lab policies and procedures will be crucial aspects of your job. Finally, you will provide support during the launch of new labs or relevant setups. To apply for this position, please submit a detailed CV with the post applied for mentioned in the subject line.,

As a Customer Success Team Lead, your day-to-day activities will include: Team meetings and coordination : Lead regular team meetings, ensuring everyone is aligned and working towards common goals. Data analysis and reporting : Analyze customer data to identify trends, opportunities, and areas for improvement. Cross-functional collaboration : Work closely with sales, product, and marketing teams to ensure a cohesive customer experience. As a Customer Success Team Lead, your performance will be measured by the following KPIs: Customer retention rate : Monitor the percentage of customers retained over a specific period. Net Promoter Score (NPS) : Track customer satisfaction through regular NPS surveys. Customer Lifetime Value (CLV) : Calculate the total value of each customer to the business. Churn rate : Monitor the percentage of customers who cancel their subscriptions or services. Upsell and cross-sell success rates : Track the success of efforts to sell additional products or services to existing customers. Role & responsibilities

We are hiring Fresh Graduates for the role of Finance Executive at our dealership locations in Vijayapura and Trichy . The role involves assisting customers with car loan processing , documentation , and sales coordination . Key Responsibilities: Assist walk-in customers with car loan options Collect and verify loan documents Coordinate with credit team for file login and approvals Ensure timely disbursement of loans Follow-up for Post Disbursement Documents (PDDs) Maintain TAT and service standards Build good rapport with dealer sales team Visit customer premises if required for documentation Eligibility Criteria: Education: Graduate (Any Stream B.Com, BBA, B.Sc, etc.) Experience: Fresher (0–1 year) Preferred Skills: Good communication, MS Excel basics, willingness to travel locally 8383087401 SIMRAN

As a Case Allocation Coordinator, your primary responsibilities will include allocating cases, managing the HO WO pool in collaboration with Central agencies and field teams, and representing cases as required. You will also serve as the main point of contact for the field team regarding technical challenges encountered in FinnOne. In this role, you will be responsible for setting allocation rules in coordination with the IT team and ensuring timely resolution of ICRM queries related to Collection issues. It will be essential to maintain the clearance ratio through proper representation to meet the specified targets and adhere to the defined turnaround time (TAT) for completing special projects. Additionally, you will need to ensure that system rules are established promptly and that their implementation aligns with the predefined logic. Striving to resolve the maximum number of cases without escalating them to the field team is crucial. Allocating HO WO cases to central agencies based on a stable pool and closing CRM queries within the assigned TAT are also key aspects of this role. Furthermore, you will be responsible for maintaining the TAT for hold cases eligible for representation and ensuring the timely release of higher bucket cases that are on hold. Your attention to detail and ability to effectively coordinate with various teams will be vital in fulfilling these responsibilities.,

Day of a Service Leader (GL) Regular visit to BP place for meeting. Grooming of BPST (Uniform, ID card, safety kit, tool kit) Identifying training need and arrange training Reviewing BPs on the business KPI like MS, Complaint. REVENUE, RESPONSE TIME, IR STATUS. Follow up on pending complaint with BP & BPST & arranging MSR if any. Taking daily commitment on business KPIs Plan for execution download with BP / BPST Review with STs with Low Productivity and field meetings with STs for meeting up daily target. Maintain BPST module as per population and take the commitment from BP to fill the ST GAP Assigning spares from one BP to another BP for complaint attend/MS/AMC. Attending SOS/CEO complaints with STs and managing satisfaction letters from customers. Observation and field situation analysis from communication with BPs, assistants and STs Back to CRC and follow up with IR STs, BPSTs for meeting KPI guidelines. Customer data validation with zero error. Ensure 100% Defective (IW) Components are dispatched to warehouse Follow up with STs and customers for attending customer satisfaction and target NPS BPST Temperature tracking and ensure 100% Vaccination of BPST. Follow up for revenue/unit sale/same day response. Online/Offline meeting with operation team members for strategy discussion on day today operation. ________________________________________________________________________________ COMPLAINT MANAGEMENT : SOS, CEO, MSR complaint, Escalation complaint management by following up with individual STs, Guiding Tele -assistant if ST get stuck to fix the issue, managing customer satisfaction feedbacks. SPARES MANAGEMENT : responsible for BP to BP physical transfer of spares for maintenance of BP/ SELF KPI parameters. REVENUE : BP meetings, field meetings, target setting, Customer visit, verbal follow up with STs on regular basis. ANALYSIS and PLANNING : Analysis of budget, scope and planning for execution with help of various analytic reports from SAP and deductions from them SALES FOLLOW UP & ASSISTANCE : follow-up with STs and customer visit for closure of sale IR 24 HRS 90% : Guidance to BPs and IR STs and if required physical assistance at customer place TAT 48 HRS : Regular follow-up with STs and arranging spares physically for meeting Response time. BP MANAGEM ENT : Planning and execution plan analysis for meeting BP KPI parameters

Prudential's purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people's career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed. At Prudential Health India (PHI), we are on a mission to make Indians healthier, while bridging the health protection gap. This is a Zero to One team undertaking a greenfield health insurance deployment in India committed to building journeys that will truly empathize with the customer and offer a differentiated, bespoke experience. To partner us in this mission, we are looking for a talented Manager- Underwriting Management. As a Manager- Underwriting Management, your typical week might include the following: - Define and construct a new age underwriting workflow which is more customer-centric and tech-enabled. - Application of clinical expertise in decision-making. - Evaluation of prevailing underwriting practices & market comparison & analysis of data to help revise UW guidelines. - Alignment with cross-functional key stakeholders. - Owner of process adherence and managing health advisor as well as other partners involved in sourcing. - Mapping & maintaining SLA (Service Level Agreement) & TATs (Turn Around Times). - Define and own underwriting system & rules integrated with sourcing interfaces. - Key opinion holder for cross-functional alignment & projects. - Gathers and prepares preliminary clinical and medical analysis based on information from historical claims utilization data. - Develops/prepares reports and assists in the development of new/revised policies and guidelines based on utilization and clinical trends. - Prepare clinical and medical recommendations based on data summaries, trend analysis, financial analysis, and business analysis. - Provide support to rate development through timely and accurate clinical and medical analysis to ascertain future risks and support the underwriting and risk management decision. - Provides clinical and medical underwriting analysis for pricing and risk assessment selections and eligibility including financial, business, and trend analysis of data critical for decision making in achievement of business objectives. - Manage partner vendors for underwriting process eg., PPMC / MER. - Set up grounds up build for running onboarding and Underwriting management process. - Prepares clinical and medical analysis based on employer group utilization and claims data and coordinates with the appropriate wellness, medical and care management specialty teams to address these identified risks. - Expert in interpretation of ECG / TMT tracings, able to train the teams to opine in a structured format. - Assist and provides clinical and medical analysis on Actuarial research and studies and product development initiatives. - Prepares and may do presentations. Participates in cross-functional teams to develop new/enhanced systems/processes/programs/policies to support business needs. - Performs other duties that may be assigned from time to time. People Management: - Team management; work appraisals and growth of team; develop training, Coaching & Mentoring program; Conflict resolution; Attrition management. You could be the right candidate if you: - Qualification: - Doctor (MBBS preferred /BAMS/BHMS/BDS). - Should be a decisive & creative individual. - Should be able to make quick decisions and have good judgment and analytical skills. - Have excellent verbal and written communication skills and strong negotiation skills. - Always open to embracing change and be able to manage it. - Have 7+ years experience of medical underwriting and at least 6 years of exclusive experience in health insurance underwriting. - Managed team with people from Medical and Non-Medical background. - Manage partners for day to day transactions with focus on the qualitative outcome. This could be the gig for you if you: - Are passionate about consumer behavior and culture; enjoy spending time with customers to understand what they really want. Have an attentive ear listen to new ideas. - Thrive in environments that celebrate co-creation and collaboration. - Have strong clinical knowledge and clinical decision-making skills. - Have built best in class processes from scratch. - Are passionate about leveraging digital tools to transform customer experience. - Like to work in a culture where everyone can see what others are doing. - Take help from others when stuck and encourage others when there are setbacks. - Take full responsibility for your team's contribution output while thinking wing to wing across the organization; to solve for the customer. What can make you extra special: - It's great if you have already read books like Blue Ocean strategy, Measure what matters & Zero to One before you saw them mentioned here. - You have real stories to tell about how your team and you challenged convention and took the path less traveled. - We are keen to listen to your story; doesn't matter if you tell these stories with a sigh or with excitement. We respect both versions. Truly. Location: Mumbai Title: Manager- Underwriting Management Reporting to: Senior Manager Underwriting.,

As an Associate Credit Operations Manager in the Operations department, your primary responsibilities will include handling original property papers for loan applications, overseeing on-ground disbursal activities such as cheque management and legal document vetting, and collaborating with sales and credit teams to address document-related queries promptly. You will also be required to coordinate with legal and technical vendors for document verifications, supervise a team of local operations officers for post-disbursal checks, collection, and scanning of physical documents, and ensure compliance with set SLA and TAT targets for end-to-end loan disbursal. The ideal candidate for this role should hold a Graduation degree in any discipline and possess at least 2 years of relevant experience.,

Urgently hiring TEAM LEADER- FINANCE & ACCOUNTS Profile for the MNC Organization. Salary : 6Lac to 8.5Lac Shift : Night 5 Days working Work from office Cab & Meals also available NOTE : Must have at least 2 yrs of exp. as a "TEAM LEADER ON PAPER". Required Candidate profile Required 5yr to 8Yrs of exp. in F&A profile exp of handling 10-15 FTEs Advanced excel like V/H look up, Pivot Table knowledge of Attrition & Shrinkage. Exp. from AP/AR/Reconciliation/R2R 9335-906-101

As an Assistant Manager in the UPS industry based in Bangalore, you will be responsible for leading and coordinating various service-related activities to ensure optimal customer satisfaction and timely resolution of technical issues. With a qualification of BE/B.Tech in electronics and a minimum of 7 years of experience, you will play a crucial role in understanding customer needs and providing efficient field service. Your key responsibilities will include monitoring open service calls, overseeing repair timelines, and facilitating coordination between logistics and service teams to ensure prompt resolution of issues. You will also collaborate with partners to enhance customer satisfaction, update call closures in CRM, and achieve service call TAT targets. Effective communication and coordination with service teams, internal logistics teams, and vendor teams will be essential for managing service warranty, AMC, chargeable billing, and timely shipment of customer units. Conducting monthly progress evaluation meetings with partners and organizing technical training sessions for partner engineers will be integral to ensuring knowledge transfer and product expertise. Moreover, you will be required to coordinate with service teams and partners for the timely submission of invoices and processing. Collating and sharing various reports such as RMA/FA, spare indents, 8D reports, call center performance reports, and efficiency reports will be part of your routine tasks. Proficiency in SAP, CRM, or any equivalent ERP system, as well as MS Office, is a prerequisite for this role. Please note that your personal data will be processed exclusively for recruitment-related purposes in compliance with applicable data protection laws and regulations.,

The role involves allocation of cases, managing HO WO pool in coordination with Central agencies & field teams, and representing cases. You will act as a coordinator for the field team regarding technical issues faced in FinnOne and setting allocation rules in collaboration with the IT team. It is essential to ensure proper resolution for ICRM queries related to Collection issues and maintain the clearance ratio through representation as per targets. You will be responsible for adhering to the TAT for special projects completion, ensuring timely setting of system rules, and execution in line with the set logics. The focus should be on resolving maximum cases without involving the field team and allocating HO WO cases to central agencies based on a stable pool. Closing CRM queries within the assigned TAT and maintaining the TAT of hold cases eligible for representation are crucial aspects of this role. Additionally, ensure the timely release of higher bucket cases that are held.,

Affordable housing loan gram panchayat and Gautham property knowledge must. • Visiting business premise, property of customer at the time of PD in HL/Lap • Ability to understand customer business and requirement from their perspective Required Candidate profile Male Graduate with 2 - 5 years’ experience underwriting and sanction of home loan/LAP Understanding credit worthiness of customers observation & findings of PD gram panchayat and Gautham property

In this role, you will: Provide operational and customer support for lifecycle tasks for institutional trades Assist with client account onboarding, input and monitoring of cash payments, customer service, funding operations, custodial operations, securities settlement services, asset servicing structured loan operations, general ledger reconciliation and work to resolve confirmation and ISDA related issues Assist in gathering data to support resolution of issues Receive direction from manager and exercise judgment within defined parameters of the area while developing understanding of various functions, policies and procedures Collaborate and consult with peers, colleagues and managers to resolve issues and achieve goals Required Qualifications: 6+ months of Institutional Investment Operations experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education Key Responsibilities: The Operations Shared Services team is a cross-functional group of teams that provide support for Reference Data as well as the broader Wells Fargo organization. The Shared Services organization aims to be the owners and stewards of both client and product data with a focus on operational excellence and superior client servicing. This is a senior management position & resides within the Configurations Team and supports the Data Integrity Team by providing clear and concise reports and analysis to the Operations Team, Management, and Executive/Regulatory groups. This includes utilizing tools such as SQL Server, Tableau, Microsoft Access and Microsoft Excel to provide end user reports and display of current status of the project. This position also assists with deep data analysis to locate and identify various aspects of the Client reporting requirements. This data analysis includes potentially manually reviewing documents, system data points, aggregation and reporting of issues or gaps within the data. The incumbent & the Data Integrity team is expected to maintain knowledge of the department and industry specific process and procedures, therefore deep understanding of reference data hierarchy, regulatory knowledge impacting Capital markets is critical to have. The incumbents team with reporting requirements, prioritization, and technical assistance to ensure the end product published to the requestor meets the highest standards & requirements. Basic Qualifications is 6 months + of Finance related experience & an equivalent number of years of data analysis utilizing tools such as Microsoft Excel, Microsoft Access, SQL Server, Oracle, while utilizing various methods to automate the output using T-SQL/PL/SQL and writing complex logic to provide the end users with concise reporting. This IC rolewill face-off to global business, operations, compliance, and legal counterparts to ensure effective transparency and partnership. Desired Qualifications : MBA or an advanced degree (or equivalent experience) SQL, Tableau and ETL tools knowledge is a must. Experience in SQL/ETL development background Preferred 6 months of Finance related experience &/or equivalent number of years of data analysis utilizing tools such as Microsoft Excel, Microsoft Access, SQL Server, Oracle, while utilizing various methods to automate the output using T-SQL/PL/SQL and writing complex logic to provide the end users with concise reporting. Expected to maintain knowledge of the department and industry specific process and procedures. Deep understanding of reference data hierarchy, regulatory knowledge impacting Capital markets is critical to have. Self-starter with the ability to challenge status quo & improve quality of deliveryoutput. Ensure operational practices are following relevant risk standards, policies and regulations to maintain an effective control environment. Excellent presentation skills, effective written and verbal communication skills. Build, maintain & nurture relationship with global senior stake holders. Communicate, correspond, understand requirements & turn them into meaningful dashboards which influence decision making in the interests of our customers & stake holders. Deep data analysis to locate and identify various aspects of the Client reporting requirements. (Data analysis includes potentially manually reviewing documents, system data points, aggregation and reporting of issues or gaps within the data). Strong interpersonal and influencing skills, with the ability to establish credibility and strong partnership with business partners and other support functions. Consultative in approach, understanding and anticipating business partner needs and proactively delivering solutions. Strong organizational and project management skills with demonstrated ability to manage expectations and deliver on commitments. Job Expectations: Escalate issues on priority and in a timely manner within the Operations group, Technology application support and Middle Office to ensure prompt resolution of exceptions/disputes. Candidate should have in-depth knowledge of Pre Matching, Trade Booking/Allocations, Affirmations/Confirmations in the US Domestic Market. Perform Analysis of low Affirmation rates with counterparties and Client Outreach Reconcile P&S Breaks, Money only Breaks, SOD Avg Price breaks, Pairo breaks. Should be competent in TAT Management, Process Improvements, Audits- Process/Transactional Level including adherence to SLAs Should be willing to work in night shift and also over weekends & US offs i.e. as per business demands Ensuring EOD that all queues are cleared/completed as per procedure. Understands needs and sensitivities of internal & external clients and proactively ensures these are met. Partner with Technology to identify/ resolve system issues and implement system enhancements to increase efficiency. Swiftly Identifies potential risks in operational processes; develops and implements controls to mitigate related risk. Sound & Strong Knowledge of Pre-Settlements/Settlements and trade life cycle This role warrants interaction with external clients like Clients, traders, middle office teams hence candidate should have excellent process and product knowledge. Excellent articulation and communication skills (Written & verbal) Excellent analytical skills Ability to deliver against strict deadlines, should be able to operate under pressure and maintain calm demeanor while dealing with issues & situations. Ability to work as back up to Lead in his/her absence and handle team enquires. Excellent email and time management skills. Competent in TAT Management, Process Improvements, Audits- Process/Transactional Level including adherence to SLAs

Job Description: Overview NTT Data Payment Services (NDPS) began its operations in 2005, with the sole aim of providing secured and seamless digital payment solutions to all. Throughout the years NDPS has been successfully developing innovative and award-winning digital payment solutions, catering to the needs of Small and Medium Merchants alike. This encompasses services like POS, Payment Gateway, IVR and Mobile Application. Key Responsibilities: 1. Bank Activation and Visits: Address team challenges in acquiring bank codes through effective bank visits and stakeholder management. 2. Project Coordination: Ensure timely completion of team projects by coordinating with internal and external stakeholders. 3. Team Performance: Achieve team KRAs within given ETAs and track progress. 4. Stakeholder Management: Collaborate with internal and external stakeholders to resolve pendency's. 5. KRA Presentation: Prepare and present team KRA reports. Primary Objectives: - Successful onboarding of banks within TAT - ME onboarding within TAT - Timely project completion - Achievement of team KRAs 5 Days working with Saturday Sunday Off Immediate Joiners Preferred

Oversee service operations,manage service partners,and resolve escalations.Ensure timely installations,repairs, and customer satisfaction.Lead and train field teams, track service KPIs (TAT, FTFR, CSAT).Drive continuous improvement in service quality

Operations Manager /Manager Operations BPO /BPO Operations Manager 2 yrs exp as BPO Ops Manager (AM/DM cannot apply) SLA ,Attrition,Shrinkage, CSAT,AHT Immediate joiners Amit 8851792136/Neha 8287267407

Title:- Chief Manager Department:- Group Operations Location:- Goregaon East IT Park Key Responsibilities: Managing all high profile clients for their queries and complains Coordinating with internal teams for timely resolution of all queries. Analyzing all queries for their TATs and resolutions. Handling complains of Relationship Managers and clients as well received via e-mails and calls. Arranging Con calls meetings with internal /external stakeholders to discuss issues and to smooth internal process coordination. IRDAI / Escalation Management / MIS. PHPC preparation and submission to the management Ensures all employees receive the appropriate training and education Ensures Staffing, planning, and people management Attends performance reviews with Sr Management. Close coordination with Project teams and IT on system enhancement, product launches and process improvements. Budget preparation for the process Experience:- 8-13 Years, Team Handling Experience is must

Role & responsibilities: Outline the day-to-day responsibilities for this role. Preferred candidate profile: Specify required role expertise, previous job experience, or relevant certifications. Perks and benefits: Mention available facilities and benefits the company is offering with this job.

Administer and perform all activities in line with the company procedures regarding service department. Administer check list, service requests, contracts, instructions, warrantees and schedules to ensure service personnel comply with established service procedures. Maintain inventory of spare parts for service Centre. Developed new business and maintain long term relationship for future business prospects Leading training and motivating team ensuring optimum performance. Motivating & Keeping the team spirit high ensuring minimum attrition. Financial Analysis and ensure the control of after sales cost. Optimize and implement cost control measures. Manage customer complaints and ensure the TAT targets at all the branch levels. Ensure the service SLAS and KPIs are met as per the business requirement. Warranty Analysis of the products and failure Mode Analysis for feedback to factory to factory and technical team for product improvements.