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5.0 - 10.0 years
3 - 5 Lacs
vadodara
Work from Office
Job Title: Assistant Operations Manager BPO Department: Operations Reports To: Operations Manager / General Manager Location: Vadodara Job Type: Full-Time Job Summary: The Assistant Operations Manager supports the Operations Manager in overseeing daily BPO operations, ensuring service level agreements (SLAs), quality, and productivity metrics are consistently met. This role involves managing team leads and agents, streamlining processes, handling client communications when required, and ensuring overall operational efficiency and client satisfaction. Key Responsibilities: Assist in managing day-to-day operations of assigned BPO campaigns (voice/non-voice/inbound/outbound). Supervise Team Leaders and ensure adherence to performance targets (KPIs and SLAs). Monitor team performance and provide coaching, feedback, and corrective actions as needed. Ensure compliance with client requirements, company policies, and standard operating procedures (SOPs). Analyze daily, weekly, and monthly reports and derive insights for performance improvement. Work closely with quality and training teams to implement performance improvement plans. Coordinate staffing, scheduling, and floor support to ensure adequate coverage and productivity. Address escalated issues from agents or clients and provide prompt resolution. Assist in new process transitions, training, and onboarding of staff. Support continuous improvement initiatives and participate in strategic planning. Key Performance Indicators (KPIs): SLA Achievement (AHT, FCR, TAT, etc.) Agent & Team Productivity Attrition & Absenteeism Rates Customer Satisfaction (CSAT/NPS) Quality Assurance Scores Client Feedback & Escalation Resolution Time Qualifications & Requirements: Bachelor’s degree in Business Administration, Management, or related field preferred. 3+ years of experience in BPO operations, with at least 1 year in a supervisory or managerial role. Strong understanding of BPO KPIs, call center metrics, and performance management. Excellent communication, leadership, and interpersonal skills. Proficient in MS Office tools and call center software (e.g., CRM, dialers, reporting tools). Ability to work in a fast-paced, high-pressure environment with flexibility for night shifts or rotational shifts if required. Preferred Skills: Experience in managing both voice and non-voice processes. Exposure to international clients and cross-cultural teams. Strong problem-solving and decision-making ability. Knowledge of Six Sigma or other process improvement methodologies is a plus.
Posted 14 hours ago
5.0 - 10.0 years
8 - 15 Lacs
noida
Work from Office
Manager Operations | Credlix, EXIM | Location: Noida Department / Function Operations Designation Manager – Operations Key Skills Disbursement Operations KYC & Customer Onboarding Risk Assessment Process Improvement Loan Documentation Review Compliance & Quality Checks MIS Preparation & Reporting Role Objective The incumbent will be responsible for evaluating and verifying loan disbursement requests to ensure they align with organizational guidelines and borrower requirements. The role involves reviewing documentation for various types of Supply Chain Finance, assessing fund appropriateness, and ensuring disbursements are accurate, compliant, and risk-free for a smooth loan process. Responsibilities Maintain high disbursal productivity with proper understanding of supply chain finance documentation. Conduct quality checks to ensure minimal error rate in disbursals. Undertake activities as per prescribed processes (Accounting, MIS preparation). Monitor and minimize TAT breaches in pre-sanction and post-disbursement verification. Review documents in line with prescribed policies and coordinate with internal teams. Ensure all conditions and requirements are satisfied before disbursement approval and payment. Track and monitor Approval Rate, End-to-End TAT, Pending/ Rejection Reasons in real time. Process loan disbursements as per customer requests and defined timelines. Qualifications & Experience Work Experience: 6–10 years in risk assessment, KYC, onboarding, and disbursement operations. Education: Graduate / Post Graduate from a reputed institute. Skills Required: High ownership and ability to set up processes from scratch. Comfort working in an unstructured environment. Strong communication (written & verbal). Reporting Structure Reporting Manager: Associate Director Direct Reportees: TBD
Posted 3 days ago
6.0 - 11.0 years
10 - 15 Lacs
hyderabad
Work from Office
Job Title: Delivery Manager IT Recruitment Location: Hyderabad Experience: 8+ Years Industry: Recruitment / Staffing (IT Focus) About the Role We are seeking an experienced Delivery Manager – IT Recruitment to lead and manage our recruitment delivery function. The role involves overseeing end-to-end recruitment operations, managing client requirements, driving team performance, and ensuring timely and quality delivery of IT talent across diverse technologies. Key Responsibilities Lead the IT recruitment delivery team , ensuring closure of positions within timelines. Partner with clients to understand requirements, workforce planning, and hiring needs. Allocate, monitor, and drive recruiter performance to achieve hiring targets. Ensure the team uses effective sourcing strategies (job portals, social media, referrals, headhunting). Maintain strong relationships with key stakeholders and clients to ensure satisfaction. Monitor recruitment KPIs (TAT, quality of hire, offer-to-join ratio, etc.). Train, mentor, and motivate recruiters to enhance productivity. Handle escalations, troubleshoot challenges, and ensure smooth recruitment operations. Drive process improvements, reporting, and compliance across recruitment activities. Required Skills & Experience 8–12 years of experience in IT recruitment / staffing , with at least 3+ years in a team lead or delivery management role . Strong knowledge of IT skills, emerging technologies, and hiring trends . Experience managing large recruitment teams and high-volume hiring . Excellent leadership, stakeholder management, and client engagement skills. Strong analytical, reporting, and decision-making abilities. Ability to thrive in a fast-paced, target-driven environment. Please share your resume at abhilashas@upwardiq.com/8121006015
Posted 3 days ago
2.0 - 7.0 years
5 - 8 Lacs
mumbai
Work from Office
Affordable housing loan gram panchayat and Gautham property knowledge must. • Visiting business premise, property of customer at the time of PD in HL/Lap • Ability to understand customer business and requirement from their perspective Required Candidate profile Male Graduate with 2 - 5 years’ experience underwriting and sanction of home loan/LAP Understanding credit worthiness of customers observation & findings of PD gram panchayat and Gautham property
Posted 4 days ago
4.0 - 9.0 years
5 - 6 Lacs
mumbai, ahmedabad
Hybrid
Oversee service operations,manage service partners,and resolve escalations.Ensure timely installations,repairs, and customer satisfaction.Lead and train field teams, track service KPIs (TAT, FTFR, CSAT).Drive continuous improvement in service quality
Posted 6 days ago
3.0 - 7.0 years
0 Lacs
hyderabad, telangana
On-site
As a part of this role, you will be responsible for ensuring adherence to credit and KYC policies. This includes verifying all KYCs and financial details of borrowers and conducting analysis. It will be your duty to ensure timely processing and adherence to Turnaround Time (TAT) standards. Effective communication with the field team regarding TAT and KYC issues will be a key aspect of this role. Additionally, you will be involved in training the field teams to achieve a First Time Resolution (FTR) rate of 90%. Monitoring credit trends and demonstrating expertise in Excel are also expected from you. The ideal candidate for this position should hold a Graduate or Post Graduate degree in any discipline.,
Posted 1 week ago
2.0 - 7.0 years
1 - 3 Lacs
pune
Work from Office
Greetings from Kotak Life Insurance We are having opening for CSM Client Service Manager INTERESTED CANDIDATES CAN SHARE THEIR CV ON kli.deepa-sawant@kotak.com OR CAN CONTACT ON 9969675967 Education : BCOM/BE/BTECH/BSC/BMS Experience - min 2yrs Roles and Responsibilities: • • Building up strong relationship with the middle & senior management of FIG clients by meeting them personally and frequently. • Addressing & solving their queries in a proactive and productive manner by coordinating with KLI Operations, Claims, Underwriting, Mid office team and other departments at HO well within defined TATs. • Similar coordination with FIG sales/business team to ensure seamless and flawless client servicing and account management. • Maintaining and updating various business trackers and MIS from time to time. • Ensure all activities pertaining to audits are executed in timely manner. • Spearhead all IT initiatives of FIG with the clients. Required Skills: Must be Very good in Excel and Advance Excel Good Communication required
Posted 1 week ago
3.0 - 7.0 years
0 Lacs
maharashtra
On-site
You will be responsible for managing a team of Off Roll sales DMAs to ensure sales & penetration at the dealership as per the target. Your role will involve ensuring the sale of finance schemes to customers within and outside the dealership in line with the targets set. Building and maintaining strong relationships with dealers, addressing issues and queries on a daily basis will be crucial. You will be required to verify all customer documents such as KYC, personal information, and documents received through DMAs at the ASC location, adhering to company policies. Monitoring competition activities in the dealership and location, DCC cash deposition, and enhancing the productivity of DMAs will also be part of your responsibilities. Conducting ASC/branch visits of dealers, managing enquiries, following up on open leads, and ensuring the conversion of all leads, including web, telephonic, and rural leads, will be essential. Additionally, you will be responsible for collecting RC, resolving FEMI issues, and handling non-starters regularly to meet targets. Keeping the ASM informed on a daily basis regarding targets versus achievements, maintaining Turnaround Time (TAT) for decision-making on cases, ensuring speedy disbursement, and explaining all schemes to customers will be key tasks in this role. As a suitable candidate, you should possess a minimum of 3-5 years of experience, preferably in Financial Services, Banking, FMCG, or NBFC sectors. Candidates with any Graduate/Post Graduate/M.B.A qualifications who have a track record of being individual performers will be considered.,
Posted 1 week ago
2.0 - 6.0 years
0 Lacs
haryana
On-site
Contribute to the building of local business competence by supporting managers and co-workers. Contribute to staff cost budget compliance, closure of open vacancies within defined TAT and managing a healthy source mix for assigned positions. Responsible for onboarding & Induction of new hires. Responsible for Initiation and closure of BGV within TAT. Responsible for execution of LEAP and other career progression activities in respective LOB/location. Provide support and advice to line managers related to human capital policies and procedures. Liaise with all the departments and drive employee engagement activity at their location. To act as first POC for all employee concerns.,
Posted 2 weeks ago
3.0 - 7.0 years
0 Lacs
andhra pradesh
On-site
As a Sales Team Manager, you will be responsible for overseeing a team of Off Roll Sales DMAs to drive sales and market penetration at the dealership in alignment with targets. Your key responsibilities will include ensuring the sale of finance schemes to customers both within and outside the dealership, maintaining and enhancing relationships with dealers, verifying customer documents such as KYC and personal information, and monitoring competition activities in the dealership and surrounding areas. You will also be tasked with managing DCC cash deposition, enhancing the productivity of DMAs, conducting ASC/Branch visits, managing inquiries and follow-ups, converting leads from various sources, collecting RCs, resolving issues like Femi and Nonstarter regularly, and providing daily updates to the ASM regarding target achievements. Furthermore, you will play a crucial role in maintaining turnaround times for decision-making and speedy disbursements, as well as in ensuring that customers fully understand the available schemes. Your proactive approach in addressing customer queries and issues, along with your focus on achieving set targets, will be instrumental in driving the success of the sales team and dealership.,
Posted 2 weeks ago
3.0 - 7.0 years
0 Lacs
bharatpur, rajasthan
On-site
As a Sales Team Manager, your main responsibility will be to lead a team of Off Roll Sales DMAs to achieve sales targets and increase market penetration at the dealership. You will also be tasked with promoting finance schemes to customers both within and outside the dealership, ensuring compliance with company policies and guidelines. Building and maintaining strong relationships with dealers, addressing any issues or queries on a daily basis will be a crucial part of your role. Verifying all customer documents, including KYC, personal information, and documents received through DMAs at the ASC location will be necessary to ensure smooth operations. Monitoring competition activities at the dealership and location, managing DCC cash deposition, and working on improving the productivity of DMAs will be key components of your job. Regular visits to dealers and branches for network inspections, handling customer inquiries, and ensuring timely follow-ups on open leads will be essential to drive business growth. Your role will also involve collecting RCs, resolving Femi and non-starter cases according to targets, and providing daily updates to the ASM regarding target achievements. Maintaining turnaround times for decision-making on cases and ensuring speedy disbursement processes will be critical for customer satisfaction. Lastly, you will need to have a thorough understanding of various schemes offered by the company and effectively communicate and explain them to customers to drive sales and meet targets effectively.,
Posted 2 weeks ago
3.0 - 7.0 years
0 Lacs
nagaur, rajasthan
On-site
You will be responsible for managing a team of Off Roll sales DMAs to drive sales and penetration at the dealership in alignment with the set targets. Your primary focus will be on ensuring the sale of finance schemes to customers both within and outside the dealership as per the specified targets. It is essential to maintain and enhance relationships with dealers, promptly addressing any issues or queries that may arise on a daily basis. Your duties will also include verifying all customer-related documents such as KYC, personal information, and documents received through DMAs at the ASC location, in adherence to company policies. Additionally, you will be required to monitor competition activities at the dealership and location, as well as oversee DCC cash deposition. To enhance productivity, you must actively manage and improve the performance of DMAs, conduct ASC/branch visits at dealer locations, manage enquiries effectively, and follow up on open enquiries for conversion. Ensuring the collection of RC, resolution of FEMI, and addressing nonstarter issues regularly within the specified targets will also be part of your responsibilities. You will need to keep the ASM informed on a daily basis regarding targets versus achievements and maintain a high level of responsiveness in decision-making and disbursement processes to meet TAT requirements. Furthermore, it is crucial to have a thorough understanding of all schemes offered and effectively communicate them to customers. As a successful candidate, you should possess a minimum of 3-5 years of experience, preferably in Financial Services, Banking, FMCG, or NBFC sectors. A degree in any discipline, along with additional qualifications such as a Post Graduate degree or an MBA, will be advantageous. The role requires an individual who can deliver results independently and thrive in a dynamic work environment.,
Posted 2 weeks ago
2.0 - 4.0 years
3 - 5 Lacs
noida
Work from Office
Team/ Function - TAAS | Sourcing Location Noida Designation SE/AM Sourcing Key Role Related Roles (a) Prior Sourcing experience (b) Category knowhow (c) Negotiation Skills Reporting Reporting Manager Sr. Manager - TAAS Direct Report NA Role Objective We are looking for a true techno-commercial individual who is excited to take up new challenges. This role requires understanding and in-depth knowledge of Indirect purchase categories and awareness of market dynamics with in-depth understanding of facility management industry. Role Responsibilities • Get relevant suppliers quotes, negotiate, and start relationship for price analysis and conversion to favourable delivery and credit terms. • Analyze customer purchase data to identify and maximize ARC (Annual Rate Contract) and RFQ (Request For Quotation) opportunities. • Category wise and item wise price analysis to estimate item level, category level and overall profitability with least possible margin of error. • Cross functional team coordination with Tech team, Business Development, Customers Purchase teams, Central Procurement team, and Local Sourcing teams to achieve the goal of submitting competitive and timely data analysis. • Identify & develop standard processes that address business development requirements. • Develop innovative approaches to review effectiveness of procurement analysis. • Improvement of TAT in customer Purchase data analysis. Essential/ Desirable Work Experience 2-4 years of experience in sourcing industry - Essential Knowledge/ Skills In-depth business management, supply chain, and strategic sourcing knowledge. -Essential Exceptional domain knowledge of Indirect Procurement - Essential Customer centric mindset - Essential Exceptional negotiation skills. - Essential Willingness to set up things from scratch - Desirable Excellent communication skills with a flair for BD & sales - Essential Education Graduation/equivalent from a reputed institute - Essential MBA/equivalent from a reputed institute - Desirable
Posted 2 weeks ago
7.0 - 12.0 years
7 - 12 Lacs
bengaluru
Work from Office
Role & responsibilities : Manage the performance of the key accounts in the branches. Set goals and targets for the teams. Monitor and review the performance of the team periodically. Preparation of reports which will be shared with other teams. Understand the training needs of team members, develop them through training, coaching and mentoring sessions. Handle escalations and associated documentation if any. Preferred candidate profile : Education: Min Graduation completion. Experience: 7+ years of experience with broker or hospital or insurance background preferred. Managed large accounts in a TPA/insurance/hospital background with ability to handle 10-20 team members. Location: Bangalore- Bannerghatta Road and Mumbai: Andheri East, Sakinaka If anyone candidature matches the above requirement please share your updated CV/Resume to Sanjukta.agarwal@mediassist.in mentioning the interested location, CTC,ECTC and Notice Period.
Posted 2 weeks ago
2.0 - 6.0 years
0 Lacs
lucknow, uttar pradesh
On-site
As a CMG Manager Operations (Customer Management Group), your responsibilities include complaint resolution and vendor management, customer relationship management, end-to-end implementation of Next Products, complete ownership of complaint resolution, and ensuring collections of dues from assigned schools. You should possess the ability to lead, motivate, and coach the team effectively. Efficient vendor management skills are essential in this role, along with managing CRM modules such as Implementation Section, Complaint Section, Timesheet Entry Report, Usage Data Report, Claims & Imprest Section, and Preventive Maintenance Report. Conducting PM audits as per the set process for Manager - CMG and planning collections and complaints/installations daily are also part of your duties. It is crucial to adhere to Key Result Areas (KRAs) and take responsibility for ERP implementation. Additionally, you will be responsible for training on NLP/ERP, Teach Next/Digital classes, Computer Curriculum, and providing quality training to customers/internal teams. Following the ERP implementation process from site survey to completion and ensuring satisfactory customer experience in Next Product are vital aspects of your role. Active involvement in First Time Resolution (FTR) on all ERP complaints registered in CRM, ensuring optimum usage of Next NLP/Products, and managing customer expectations before giving OPS Go Ahead for ERP Implementation are key responsibilities. This position also requires adherence to KRAs and effective account management or ERP implementation for School ERP. This is a full-time position with benefits including health insurance, paid sick time, paid time off, and provident fund. The work schedule is during day shifts and morning shifts with the work location being in person.,
Posted 2 weeks ago
3.0 - 7.0 years
0 Lacs
giridih, jharkhand
On-site
As a Sales Manager, you will be responsible for leading a team of Off Roll Sales DMAs to achieve sales targets and increase penetration at the dealership. Your role includes ensuring the sale of finance schemes to customers within and outside the dealership as per set targets. Building and maintaining strong relationships with dealers, addressing their issues and queries on a daily basis is crucial. You will be in charge of verifying all customer documents, such as KYC, personal information, and documents received through DMAs at the ASC location, in compliance with company policies. Monitoring competition activities in the dealership and location, managing DCC cash deposition, and enhancing the productivity of DMAs are key aspects of your role. Regular visits to dealers and branches, managing enquiries, following up on open enquiries, and converting leads from various sources are essential tasks. Collecting RC, resolving Femi, and Nonstarter issues regularly to meet targets, and keeping the ASM informed daily about targets and achievements are part of your responsibilities. Maintaining turnaround time for decisions on cases and ensuring speedy disbursement processes are critical. It is important to understand and explain all schemes to customers effectively to drive sales.,
Posted 2 weeks ago
3.0 - 7.0 years
0 Lacs
karnataka
On-site
You will be responsible for ensuring proper credit evaluation of customers in accordance with the policy and process. This will involve conducting personal discussions with customers to evaluate loan proposals. Your support will be crucial in helping the branch team achieve their desired objectives. It will also be your responsibility to manage and maintain the Turnaround Time (TAT) for loan disbursement. As a supervisor and mentor, you will guide Credit Officers and Officer Credit Operation team members. Your role will include diligently appraising loan applications as per the organization's credit policy. You will also need to ensure that credit policies are followed to maintain a high-quality portfolio for the branch. You will be in charge of ensuring that all files are completed in every aspect before the loan disbursement and maintaining accurate records. Timely completion of Pre-Disbursement Documentation (PDD) for the loans disbursed will be part of your duties. It will be essential to maintain a quality portfolio for the branch and underwrite proposals while making decisions on loan approval and disbursement within the specified empowerment levels based on credit evaluation criteria. Maintaining high standards in credit appraisal, understanding customers personally, and reviewing documentation provided will be necessary to minimize the turnaround time per application. You will also be responsible for managing and supporting other operational activities within the branch. If a loan proposal exceeds the empowered limit, you will need to escalate it for a review by the Area/Regional Credit Manager. Ensuring the collection and maintenance of PDD as per credit norms will also be a key aspect of your role.,
Posted 2 weeks ago
3.0 - 7.0 years
0 Lacs
uttar pradesh
On-site
You will be responsible for managing a team of Off Roll Sales DMAs to ensure sales and penetration at the dealership as per the target. Your role will involve ensuring the sale of finance schemes to customers within and outside the dealership as per the specified targets. Additionally, you will be required to maintain and improve relationships with dealers, addressing any issues or queries on a daily basis. Verification of all documents related to customers such as KYC, customer personal information, and documents received through DMAs at ASC location will be part of your duties, in line with company policy. Monitoring competition activity in the dealership and location, as well as DCC cash deposition, will also be among your responsibilities. It will be your task to maintain and enhance the productivity of DMAs, conduct ASC/Branch visits of dealers for network visits, manage enquiries, and follow up on open enquiries. You will also be responsible for converting all leads, whether from the web, telephone, or rural areas, and collecting RC while resolving Femi and non-starter issues regularly to meet the targets. Keeping the ASM updated on a daily basis regarding targets versus achievements, maintaining TAT for decisions on cases, and ensuring speedy disbursement TAT will be crucial aspects of your role. Furthermore, you will need to understand and explain all schemes to the customers effectively.,
Posted 2 weeks ago
7.0 - 12.0 years
9 - 14 Lacs
mumbai, bengaluru
Work from Office
Role & responsibilities : Manage the performance of the key accounts in the branches. Set goals and targets for the teams. Monitor and review the performance of the team periodically. Preparation of reports which will be shared with other teams. Understand the training needs of team members, develop them through training, coaching and mentoring sessions. Handle escalations and associated documentation if any. Preferred candidate profile : Education: Min Graduation completion. Experience: 7+ years of experience with broker or hospital or insurance background preferred. Managed large accounts in a TPA/insurance/hospital background with ability to handle 10-20 team members. Location: Bangalore- Bannerghatta Road and Mumbai: Andheri East, Sakinaka If anyone candidature matches the above requirement please share your updated CV/Resume to varsha.malode@mediassist.in mentioning the interested location, CTC,ECTC and Notice Period.
Posted 2 weeks ago
5.0 - 9.0 years
0 Lacs
maharashtra
On-site
You will be responsible for maintaining automated equipments, infrastructure, and resources at the fulfillment centers. Your main tasks will include ensuring compliance, executing contracts with service providers, and delivering services within SLA to contribute to overall profitability and achieve company objectives. You will need to coordinate and carry out CM & PM activities as per the 52-week calendar, including housekeeping, pest control, and maintenance tasks. Daily responsibilities will involve reviewing and addressing faults in coordination with vendor teams, ensuring minimum TAT for HVAC, electrical, and mechanical faults, conducting electrical safety audits, and ensuring statutory compliance at all times. Analyzing PM costing, certifying vendor invoices, and participating in audits and HOTO activities will be part of your routine. You will also be expected to establish and implement safety systems, conduct vendor performance reviews, provide necessary training to the onsite team, coordinate installations, manage equipment upkeep, monitor utilities consumption, and supervise facilities staff and external contractors. Additionally, you will be involved in controlling activities like parking space allocation, waste disposal, and planning preventive maintenance. To excel in this role, you should possess a high level of professionalism and relevant academic qualifications. Your ability to manage resources efficiently, adhere to compliances, deliver services as per SLA, and coordinate maintenance activities will be critical to your success in this position. Your attention to detail, analytical skills, and ability to manage vendor relationships effectively will also be key in fulfilling the responsibilities of this role.,
Posted 3 weeks ago
5.0 - 10.0 years
7 - 9 Lacs
mumbai
Work from Office
- End to End Talent Acquisition for 30-40 Mandates per month - Stakeholder Management - Building Candidate pipeline - Vendor Management - ATS - Employer branding & Candidate Experience Management - Recruitment MIS reporting and dashboards. Required Candidate profile - 6+ years of experience in talent acquisition, preferably in a fast-paced corporate or retail/QSR environment. - Proven ability to handle high-volume hiring efficiently. - ATS and Excel Proficiency
Posted 3 weeks ago
1.0 - 5.0 years
2 - 4 Lacs
durgapur
Work from Office
Roles and Responsibilities Should have skills in Excel Day to day MIS follow up Prepare the report & handle the operation related query with TAT Will take responsibility of handling front desk (Reception) Query - Inbound Calls Resolve the issues and escalated issues by interacting with concerned in HO and informing to clients Client Master Changes data updating (CMC).
Posted 3 weeks ago
2.0 - 6.0 years
2 - 5 Lacs
durgapur
Work from Office
Roles and Responsibilities Should have skills in Excel. Day to day MIS follow up. Prepare the report & handle the operation related query with TAT. Will take responsibility of handling front desk (Reception) . Query - Inbound Calls Resolve the issues and escalated issues by interacting with concerned in HO and informing to clients. Client Master Changes data updation (CMC).
Posted 3 weeks ago
8.0 - 13.0 years
5 - 10 Lacs
bengaluru
Work from Office
Operations Manager /Manager Operations BPO /BPO Operations Manager 2 yrs exp as BPO Ops Manager (AM/DM cannot apply) SLA ,Attrition,Shrinkage, CSAT,AHT Immediate joiners Amit 8851792136/Neha 8287267407
Posted 3 weeks ago
6.0 - 11.0 years
5 - 10 Lacs
hyderabad
Work from Office
HR Name: Srujan Devabhaktuni Contact : 8008286655 Email Id: Srujan.devabhaktuni@marketstar.com Role: Team Lead. Experience: 3+ Years Location: Hyderabad About the Client: A technology company that connects consumers with their favorite local businesses in more than 25 countries across the globe. Founded in 2013, our client builds products and services to help businesses innovate, grow, and reach more customers. the focus is on building infrastructure for local commerce, enabling merchants to thrive in the convenience economy, giving consumers access to more of their communities, and providing work that empowers. Role and Responsibilities: Driving client KPIs Stakeholder Management Maintaining Attrition & Shrinkage of the team Performance Management Handling customer complaints and resolving issues that employees are not authorized to handle on their own Dealing with schedule changes, employee call-ins, and other staffing issues. Filling in for absent employees as needed to ensure the smooth operation of the business. Acting as a role model for all employees by continuously exhibiting a high level of service and attention to detail in all tasks. Delegating tasks to employees. Keeping day-to-day activities organized. Recruiting and interviewing new hires. Supervising employees and providing additional training and coaching as needed to ensure everyone is performing their job properly. Training employees in proper safety procedures and providing training updates as needed. Conflict Management - Addressing employee problems on the job to ensure everyone is thriving in the workplace and satisfied with their job and work environment. Organizing promotions and spearheading marketing efforts by setting up displays and educating customers and employees on promotions or specials. Managing projects as assigned and organizing teams to assist in these efforts. Preferred Skills and Requirements: Minimum 3-years of Team Lead experience on papers is mandate Proven work experience as a team leader or supervisor. In-depth knowledge of performance metrics. Good PC skills, especially MS Excel. Excellent communication and leadership skills. Organizational and time-management skills. Decision-making skills. Graduate in any stream. Sense of ownership and pride in your performance and its impact on the companys success. Critical thinking and problem-solving skills. On-the-job training. Confidence and skillful negotiating skills. Strong organizational skills to give the team direction. Critical Competencies: Attention to detail. 2 years minimum on people manager role. Strong Communication Skills. Leadership Motivation Skills. Whats in it for you? Constant Learning and an entrepreneurial growth mindset. Employee centric benefits plan including but not limited to Comprehensive Health Insurance, generous Leave Policy, Covid Support, Vaccination drives, Wellbeing sessions, real time grievance redressal and work flexibility.We are a people-first organization with policies and process that help you bring the best version of yourself into work including fast track growth for high potential folks. An opportunity to be associated with the worlds leading brands as clients. To be a part of an organization with more than 60% of homegrown Leaders. Customized training programs that are catered to personal and professional development. We are an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success
Posted 3 weeks ago
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