Regional Service Manager

Omega Seiki

12 - 15 years

12 - 14 Lacs

Hyderabad Delhi / NCR

Posted:12 hours ago| Platform:

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Skills Required

Team Handling Technical Support Service Operations Service Management After Market Service Good Communication In English Telugu Language Field Service Warranty Management Customer Satisfaction Index Technical Services

Work Mode

Work from Office

Job Type

Full Time

Job Description

Providing post-sales technical support to dealers, customers and B2B clientele to achieve superior delivery of service and customer satisfaction objectives.
To analyze the technical complaints of the vehicle in the field.
Ensure implementation of service processes at channel partners.
Feedback on companies as well as competitors products.
Training of service managers/technicians at service centers
Work out special service support for strategic customers with channel partners.
Ensure execution of spare parts order by all channel partners for sufficient inventory & for meeting spare parts target
Guide channel partners for manpower/facilities/equipment optimization.
Spare parts inventory management.
Develop and implement effective customer service macros, the flow of emails, procedures, and standards to better serve customers
Maintain accurate records and document all customer service activities and discussions
Adhering to Process SLA signed with customer
Analyze statistics and compile accurate reports
Prepare SOP for ease of troubleshooting
Maintain daily vehicle breakdown records, service records and spare records.
Providing post service feedback through Customer Relationship Executive at dealerships and scheduling future maintenance sessions.
Ensuring With Warranty, Extended Warranty and Post-warranty vehicle reporting is executed as per plan and defined guidelines.
Studying spare parts consumption patterns and generating spares and lubes order as per defined schedules and guidelines.
Leverage IoT, RSA Tracker, and DMS software for efficient service tracking, vehicle monitoring, and customer management
Maintain accurate records of breakdowns, service history, and spare part usage for data-driven decision-making
To ensure the profitability of workshops of channel partners.
Maintain accurate records and document all B2B clientele service activities and discussions
Analyze statistics and compile accurate reports for downtime discussion
Perform and analyse Benchmarking information and release product improvement suggestions

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