Regional Service Manager

About Us

Innovation. Sustainability. Productivity. This is how we are Breaking New Ground in our mission to sustainably advance the noble work of farmers and builders everywhere. With a growing global population and increased demands on resources, our products are instrumental to feeding and sheltering the world.From developing products that run on alternative power to productivity-enhancing precision tech, we are delivering solutions that benefit people – and they are possible thanks to people like you. If the opportunity to build your skills as part of a collaborative, global team excites you, you’re in the right place.

Grow a Career. Build a Future!

Be part of this company at the forefront of agriculture and construction, that passionately innovates to drive customer efficiency and success. And we know innovation can’t happen without collaboration. So, everything we do at CNH Industrial is about reaching new heights as one team, always delivering for the good of our customers.

Job Purpose

Plan, review and monitor annual dealer performance on service parameters including lubes, Labor and parts. Identify and resolve dealer issues for service with the objective of achieving annual CBU service targets. Enhance reach, response, relationship and systems within organization's service strategy and process and system guidelines.

Key Responsibilities

• Handle the service thru network in JK, HP, Punjab
• Customer handling & customer Satisfaction
• Dealer service profitability basis sales of part, lube and labor;
• Propose the annual service plan per dealer covering Unit in Operation (UIO), distances / spread, financial capability of dealer, etc. in line with NH Ag service guidelines and norms;
• Implementations of after sales at the dealerships
• Improve the CSI Score at the dealerships
• Ensure the better PDI/Installations/Job Card quality/warranty claim quality
• Training of the Dealer Manpower
• CBU Manpower Retention
• Parts & Lubes Availability and to achieve the Annual Targets
• Call Centre Management and resolve the complaints
• S ystems-PSF/Service Reminders/Installations/Workshop Management/DMS
• Service Absorptions (Revenues)
• Dealer Assessments and enhance the capabilities of the dealerships
• network -NHSC appointment and monitoring for performance and better reach
  

Experience Required

15-18 Years of Exp in Tractor /Automobile Industry

Preferred Qualifications

Diploma /BTech in Automobile/Agriculture/Mechanical

What We Offer

We offer dynamic career opportunities across an international landscape. As an equal opportunity employer, we are committed to delivering value for all our employees and fostering a culture of respect.

Benefits

At CNH, we understand that the best solutions come from the diverse experiences and skills of our people. Here, you will be empowered to grow your career, to follow your passion, and help build a better future. To support our employees, we offer regional comprehensive benefits, including:

• Flexible work arrangements
• Savings & Retirement benefits
• Tuition reimbursement
• Parental leave
• Adoption assistance
• Fertility & Family building support
• Employee Assistance Programs
• Charitable contribution matching and Volunteer Time Off