Regional Service Manager

Job Description

Join the Electric Revolution! Regional Service Head – 2W EV Post-Sales & Service Location : Multiple Cities in India | Full-time About Ola Electric At Ola Electric, we’re driving the future of mobility with cutting-edge electric vehicles and sustainable energy solutions. As India’s leading EV brand, we’re committed to delivering exceptional customer experiences and redefining post-sales service standards. Your Mission As the Regional Service Head, you’ll lead the end-to-end post-sales service operations for Ola’s 2Wheeler EV portfolio, ensuring superior customer satisfaction, operational excellence, and seamless service network growth. Key Responsibilities - Service Operations Leadership: Oversee regional service centers, workshops, and mobile service units, ensuring high uptime, quality repairs, and compliance with Ola’s service standards. - Customer Experience: Drive NPS (Net Promoter Score) improvement by resolving escalations, reducing turnaround time (TAT), and implementing customer-centric initiatives. - Team Management: Lead, mentor, and scale a high-performing team of service managers, technicians, and support staff. - Supply Chain & Spares: Optimize spare parts inventory, reduce warranty costs, and ensure 100% availability of critical components. - Process Innovation: Implement digital tools, predictive maintenance, and AI-driven diagnostics to enhance efficiency. - Stakeholder Collaboration: Work with Product, Quality, and Sales teams to relay field insights and improve vehicle reliability. Ideal Candidate - 12+ years in automotive post-sales/service operations, with 3+ years in EV/2Wheeler segment (preferred). - Proven track record of managing large service networks (dealerships, ASCs, or OEM workshops). - Strong grasp of EV diagnostics, warranty management, and technical training. - Data-driven mindset with expertise in KPIs like MTTR (Mean Time to Repair), NPS, and Cost per Repair. - Exceptional leadership skills with the ability to thrive in a fast-paced, ambiguous environment. Why Join Us? - Impact: Shape the future of EV servicing in India. - Growth: Accelerate your career with India’s fastest-growing EV company. - Culture: Collaborative, innovative, and customer-obsessed. Apply Now! If you’re passionate about EVs and ready to lead a transformative service ecosystem, DM us. Show more Show less