Regional Service Manager

Join the Electric Revolution! As the Regional Service Head for 2W Electric Vehicles (EV) Post-Sales & Service at Ola Electric, you will play a crucial role in leading the post-sales service operations across multiple cities in India. Ola Electric is at the forefront of revolutionizing mobility through cutting-edge electric vehicles and sustainable energy solutions, committed to providing exceptional customer experiences and setting new standards in post-sales service. Your primary mission will be to oversee the end-to-end post-sales service operations for Olas 2Wheeler EV portfolio. This includes ensuring superior customer satisfaction, operational excellence, and fostering the growth of a seamless service network. Key Responsibilities: - Service Operations Leadership: Manage regional service centers, workshops, and mobile service units to uphold high uptime, quality repairs, and compliance with Olas service standards. - Customer Experience: Enhance NPS (Net Promoter Score) by addressing escalations, reducing turnaround time (TAT), and implementing customer-centric initiatives. - Team Management: Lead, mentor, and develop a high-performing team of service managers, technicians, and support staff. - Supply Chain & Spares: Optimize spare parts inventory, minimize warranty costs, and maintain 100% availability of critical components. - Process Innovation: Introduce digital tools, predictive maintenance, and AI-driven diagnostics to improve operational efficiency. - Stakeholder Collaboration: Collaborate with Product, Quality, and Sales teams to share field insights and enhance vehicle reliability. Ideal Candidate: - 12+ years of experience in automotive post-sales/service operations, with a minimum of 3 years in the EV/2Wheeler segment. - Demonstrated success in managing large service networks, such as dealerships, ASCs, or OEM workshops. - Proficiency in EV diagnostics, warranty management, and technical training. - Data-driven mindset with expertise in KPIs such as MTTR (Mean Time to Repair), NPS, and Cost per Repair. - Exceptional leadership skills with the ability to excel in a dynamic and fast-paced environment. Why Join Us - Impact: Be part of shaping the future of EV servicing in India. - Growth: Accelerate your career with the fastest-growing EV company in India. - Culture: Join a collaborative, innovative, and customer-centric work environment. If you are passionate about electric vehicles and eager to lead a transformative service ecosystem, we encourage you to apply now!,