308 Warranty Management Jobs - Page 10

Business Development & Operations Heading the Regional Service and Parts function Monitor and handhold dealer green field project establishment activity in coordination with DD, Sales and Service CFT ,so as to ensure desired infrastructure with all CI norms for providing industry best customer service experience. Implement and maintain Aftersales service standards across network. Conduct annual Standard and Service Core Process audit Ensuring level of customer satisfaction provided by the network. Enhance and monitor quality and timely provision of customer services Manpower recruitment and training at the dealerships Formulate and implement customer retention strategies Manage customer and dealers for After Sales needs across the region Market benchmarking and support in Industry first customer centric processes

Key responsibilities Manage all aspects of the after sales support viz. Installation, commissioning, operation, maintenance, overhauls, servicing and troubleshooting of high-pressure compressor systems and accessories at various customer sites across the states of Tamil Nadu, Andhra Pradesh, Telangana, Karnataka, Kerala, Odisha, Jharkhand, Chhattisgarh & West Bengal. He may also be required to travel across India when necessary. Promotion of Spare parts & Service products. Technical support to customers and business partners. Identifying prospects, implementing the service plans / policies and achieving business goals. Regular customer contact to review the quality & performance of the companys products & services and reporting the same. Field complaint redressing. To work closely with the other departments of the company for achieving the companys business objectives / goals. Follow ISO procedures as well as systems laid down by the company from time to time. Coordination between HO, Customers and vendors / service contractors and ensuring timely support. Any other related duty that may be assigned by the company. Preferred Profile Graduate / Diploma Engineer in Mechanical or Electrical Engineering with 3 - 8 years of experience with OEM / Dealers of reciprocating Compressor or Low-Pressure Reciprocating or rotary compressors / Engine. Hands-on experience in installation, commissioning, overhauling, servicing and troubleshooting on reciprocating / Rotary compressors / Engines / Generator Sets etc. Experience in writing site activity reports, visit reports and various other forms Extensive knowledge and experience on use of tools, tackles, measuring instruments.

Regular interaction with customer and understand support require at customer end, escalate the same to Area business manager / Zonal Service Manager for further resolving toTrack sheet / better connect. Log book collection - MTBL and compettion vehicles, Helps to create better database as well plan for immediate action plan for scope of improvement. Overall Product performance establishment includes Fuel Efficiency, Maintenace, Tyre life, Uptime etc. throuh Testimonials from customer. . Testimonials on FE from customer post successful complition of FE trial one vehicles. No. of Pre and post trial customer signed off copy per month. Competition details data on performance, vehicle specification, new engineering introduction from field feedback. Ensure uptime monitoring and time to time share the same data to Area business manager / Zonal Service Manager for further improvement plan. Travel along with the vehicle for specfic trials. Support to the dealer before commensing the trial for vehicle check up and upkeep Preferred Industries Education Qualification Diploma; Diploma in Mechanical General Experience 2 to 5 Yrs, experience in Service/ Quality/ PVT/ Vehicle Integration Critical Experience System Generated Core Skills Customer Analysis Customer Sensitivity Interpersonal Skills Product Knowledge Application Spare Parts Management Warranty Management Service Orientation Service Quality Service Management System Generated Secondary Skills

Workshop Manager in an automobile dealership is responsible for the overall operations and performance of the dealerships service department. They manage the workshop staff, ensure efficient workflow, and maintain high-quality service to customers.

Job Summary: We are seeking a highly organized and detail-oriented Service Planner to manage warranty claims and customer care activities. The successful candidate will be responsible for ensuring timely and efficient processing of warranty claims, coordinating with customers and dealers, and providing excellent customer care. Key Responsibilities: Warranty Claim Planning: Plan and process warranty claims, ensuring accurate and timely submission and approval. Customer Care: Coordinate with customers and dealers to resolve issues and provide excellent customer care. Scheduling: Schedule warranty repairs and maintenance activities, ensuring efficient use of resources. Communication: Communicate effectively with customers, dealers, and internal stakeholders to ensure smooth execution of warranty claims and customer care activities. Data Analysis: Analyze data and trends to identify areas for improvement and implement process improvements. Policy and Procedure: Stay up to date with company policies and procedures related to warranty claims and customer care. Requirements: Experience: Minimum 2-3 years of experience in warranty claims management, customer care, or a related field. Education: Diploma or degree in a relevant field, such as business administration or engineering. Skills: Excellent organizational, communication, and problem-solving skills, with the ability to work in a fast-paced environment and prioritize multiple tasks. Technical Knowledge: Good understanding of warranty claims management processes, customer care principles, and industry regulations

Role & responsibilities Role & responsibilities Process and validate warranty claims from service centers and dealers. Ensure claims comply with company policies and guidelines. Develop and enforce warranty policies and procedures. Work closely with service teams, dealerships, and suppliers for warranty-related issues. Provide training to service teams on warranty procedures and claim submission. Assist customers with warranty-related concerns and escalations. Track and report warranty trends, failure rates, and claim patterns. Prepare periodic reports for senior management on warranty performance. Recommend process improvements based on data insights. Education: Bachelor's degree in Mechanical / Automobile Engineering or a related field. Skills: Strong analytical and problem-solving abilities. Knowledge of vehicle components, warranty policies, and claim handling. Excellent communication and coordination skills. Proficiency in MS Excel and warranty management systems. Preferred Qualifications: Prior experience in the two-wheeler or EV segment. Knowledge of warranty analytics and cost reduction strategies. Ability to handle multiple stakeholders and high-pressure situations. Behavioural Competencies desired: Strong analytical and problem-solving skills. Excellent communication and relationship-building skills. Ability to work collaboratively and manage multiple stakeholders.

Key Responsibilities: •Accounts Receivable Monitor status of accounts receivable with Finance Manager, recommend deviation from credit policy in identified cases to the Business Head. In Order to minimize bad debts. •Customer Satisfaction Monitor response and resolution time with respect to customer service issues, coordinate with the team for effective resolution and closure. In Order to meet customer requirements for efficient service and repair. •Key Account Management Identify key customers biggest challenges and along with the team come-up with tailored service solutions that match their needs. Review current customers and calculate potential of each of them. In Order to ensure high levels of customer satisfaction. •Part Inventory, Availability, sales and marketing Initiate and negotiate discussions with customers on parts sale agreement based on customer requirements; get the RO/HQ team to close agreements. In Order to increase coverage in the market and ensure future sales. •Site Management Map the Area extensively to identify requirement of site services, Review services provided by technicians and support for resolution of issues, ensure parts availability and warranty claims and deliver as per standards at the site. Better service TAT, Responsiveness and EOS adherence, Competency building, DOS process, Retail excellence. In Order to ensure delivery as per standard at the site. •Workshop Administration Ensure standards at workshop are maintained, resources are utilized in an effective manner and SOP are adhered. In Order to ensure smooth running of the workshop, effective resource utilization. •Quality Management System Coordinate with other functions within aftermarket to ensure the team is trained on process and procedure so that the customer is satisfied with the services in the first instance, review non - compliance and work with team members to ensure closure of all non – compliances. In Order to meet the required quality standards. •People Management Find training needs, coordinate with HR team for planning and delivery of soft skills training and technical training. Identify the competency gaps and facilitating competence development for aftermarket team. Administration of performance management process. Engaging & retaining talent. Driving Values & VGAS action plans. Making hiring decisions for any requirement in the COCO aftermarket. In Order to develop a capable and motivated team of professionals. Desired profile: •Commercials understanding of Markets & CV business (P&L) •Technical and Commercial Knowledge •Customer Orientation, Communication, Negotiation and People Management Skill

Key Responsibilities: •Accounts Receivable Monitor status of accounts receivable with Finance Manager, recommend deviation from credit policy in identified cases to the Business Head. In Order to minimize bad debts. •Customer Satisfaction Monitor response and resolution time with respect to customer service issues, coordinate with the team for effective resolution and closure. In Order to meet customer requirements for efficient service and repair. •Key Account Management Identify key customers biggest challenges and along with the team come-up with tailored service solutions that match their needs. Review current customers and calculate potential of each of them. In Order to ensure high levels of customer satisfaction. •Part Inventory, Availability, sales and marketing Initiate and negotiate discussions with customers on parts sale agreement based on customer requirements; get the RO/HQ team to close agreements. In Order to increase coverage in the market and ensure future sales. •Site Management Map the Area extensively to identify requirement of site services, Review services provided by technicians and support for resolution of issues, ensure parts availability and warranty claims and deliver as per standards at the site. Better service TAT, Responsiveness and EOS adherence, Competency building, DOS process, Retail excellence. In Order to ensure delivery as per standard at the site. •Workshop Administration Ensure standards at workshop are maintained, resources are utilized in an effective manner and SOP are adhered. In Order to ensure smooth running of the workshop, effective resource utilization. •Quality Management System Coordinate with other functions within aftermarket to ensure the team is trained on process and procedure so that the customer is satisfied with the services in the first instance, review non - compliance and work with team members to ensure closure of all non – compliances. In Order to meet the required quality standards. •People Management Find training needs, coordinate with HR team for planning and delivery of soft skills training and technical training. Identify the competency gaps and facilitating competence development for aftermarket team. Administration of performance management process. Engaging & retaining talent. Driving Values & VGAS action plans. Making hiring decisions for any requirement in the COCO aftermarket. In Order to develop a capable and motivated team of professionals. Desired profile: •Commercials understanding of Markets & CV business (P&L) •Technical and Commercial Knowledge •Customer Orientation, Communication, Negotiation and People Management Skill

Key Responsibilities: •Accounts Receivable Monitor status of accounts receivable with Finance Manager, recommend deviation from credit policy in identified cases to the Business Head. In Order to minimize bad debts. •Customer Satisfaction Monitor response and resolution time with respect to customer service issues, coordinate with the team for effective resolution and closure. In Order to meet customer requirements for efficient service and repair. •Key Account Management Identify key customers biggest challenges and along with the team come-up with tailored service solutions that match their needs. Review current customers and calculate potential of each of them. In Order to ensure high levels of customer satisfaction. •Part Inventory, Availability, sales and marketing Initiate and negotiate discussions with customers on parts sale agreement based on customer requirements; get the RO/HQ team to close agreements. In Order to increase coverage in the market and ensure future sales. •Site Management Map the Area extensively to identify requirement of site services, Review services provided by technicians and support for resolution of issues, ensure parts availability and warranty claims and deliver as per standards at the site. Better service TAT, Responsiveness and EOS adherence, Competency building, DOS process, Retail excellence. In Order to ensure delivery as per standard at the site. •Workshop Administration Ensure standards at workshop are maintained, resources are utilized in an effective manner and SOP are adhered. In Order to ensure smooth running of the workshop, effective resource utilization. •Quality Management System Coordinate with other functions within aftermarket to ensure the team is trained on process and procedure so that the customer is satisfied with the services in the first instance, review non - compliance and work with team members to ensure closure of all non – compliances. In Order to meet the required quality standards. •People Management Find training needs, coordinate with HR team for planning and delivery of soft skills training and technical training. Identify the competency gaps and facilitating competence development for aftermarket team. Administration of performance management process. Engaging & retaining talent. Driving Values & VGAS action plans. Making hiring decisions for any requirement in the COCO aftermarket. In Order to develop a capable and motivated team of professionals. Desired profile: •Commercials understanding of Markets & CV business (P&L) •Technical and Commercial Knowledge •Customer Orientation, Communication, Negotiation and People Management Skill

Need an experienced Service Manager for our BMW Motorrad, two wheeler workshop with 3-5 yrs exp.as a two wheeler Service Manager. Must meet the service target with a high degree of customer delight. Age 30-45 yrs. Must be tech savvy. Perks and benefits INCENTIVE

Distribution Service Manager Location: Ahmedabad, GJ, IN, 382330 Req ID: 14113 Current employees: Job Title Distribution Service Manager Location (Surat, India) About Us Ingersoll Rand Inc. (NYSE:IR), driven by an entrepreneurial spirit and ownership mindset, is dedicated to helping make life better for our employees, customers and communities. Customers lean on us for our technology-driven excellence in mission-critical flow creation and industrial solutions across 40+ respected brands where our products and services excel in the most complex and harsh conditions. Our employees develop customers for life through their daily commitment to expertise, productivity and efficiency. For more information, visit www.IRCO.com. Job Summary We are seeking an experienced Service Engineer to install, commission, and maintain rotary air compressors. The ideal candidate will have a strong technical background, excellent problem-solving skills, and a customer-centric approach. The role involves frequent travel, overtime, and ensuring customer satisfaction while managing stakeholder requirements. Responsibilities Timely addressing of service issues of Critical customers of all distributors DSM effectiveness to maintain DSI for this region Attending issue resolution and escalation calls of CPs like WIP, RMS, Tech Direct,TAVANT and DSM coordination meetings Train develops and coach channel partners, skill mapping of all CPs Drive, track support warranty management process Monitoring and supporting QR code monitoring process and support generating revenue Iconn trigger management and issues management via same Supporting regional sales team with air-end opportunities through SPM & other more opportunities like VFD through Tech leads Basic Qualifications Qualification: 3years Diploma in Mechanical/Electrical Travel & Work Arrangements/Requirements As per the business requirement Key Competencies Compressor knowledge: In-depth understanding of rotary air compressors, including installation, commissioning, and maintenance. Strong mechanical skills, including troubleshooting and repair of compressors and related equipment. Familiarity with electrical systems, including control circuits and motor control. Understanding of pneumatic systems, including piping, valves, and controls. What we Offer We are all owners of the company! Stock options(Employee Ownership Program) that align your interests with the companys success. Yearly performance-based bonus, rewarding your hard work and dedication. Leave Encashment Maternity/Paternity Leaves Employee Health covered under Medical, Group Term Life & Accident Insurance Employee Assistance Program Employee development with LinkedIn Learning Employee recognition via Awardco Collaborative, multicultural work environment with a team of dedicated professionals, fostering innovation and teamwork.

Skill required: Supply Chain - Warranty Management Designation: Business Advisory Associate Qualifications: Diploma in Automobile Years of Experience: 1 to 3 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do To maintain quality and service standards of the Warranty Claims processing team in support of the contracted Service Level AgreementInvestigate and Verify warranty claims based on available external support resources (Parts catalog, Dealer Assist & Standard labor time) & take appropriate decisionImplement practices to improve operational efficienciesTo maintain quality and service standards of the Warranty Claims processing team in support of the contracted Service Level AgreementInvestigate and Verify warranty claims based on available external support resources (Parts catalog, Dealer Assist & Standard labor time) & take appropriate decisionImplement practices to improve operational efficienciesDefine warranty offerings; run outsourced after-sales warranty support and entitlement programs; evaluate customer feedback and planned versus actual costs of warranty coverage; use warranty data analytics to reduce cost and improve product quality; increase recoveries from suppliers and design and deploy warranty solutions. What are we looking for BE Automobile Graduate/Diploma with or without Automotive experienceBE Mechanical Graduate/Diploma with Automotive experienceExperience in WarrantyExperience with Auto componentsInterpersonal skills to deal with dealers, warranty engineers, etcData processing accuracy, detail oriented, and ability to evaluate/research a warranty claimExpert level capability in use of desktop software (MS Office Suite, with focus on Excel)Organized, timely, pro-active and highly productiveStrong written communication in EnglishAttention to detail and ability to multi-taskExperience in Warranty /Auto DealershipMechanical knowledge of machinery/auto-componentInvestigate and Verify warranty claims based on available external support resources (Parts catalog, Dealer Assist & Standard labor time) & take appropriate decision Roles and Responsibilities: BE Automobile Graduate/Diploma with or without Automotive experienceBE Mechanical Graduate/Diploma with Automotive experienceExperience in WarrantyExperience with Auto componentsInterpersonal skills to deal with dealers, warranty engineers, etcData processing accuracy, detail oriented, and ability to evaluate/research a warranty claimExpert level capability in use of desktop software (MS Office Suite, with focus on Excel)Organized, timely, pro-active and highly productiveStrong written communication in EnglishAttention to detail and ability to multi-taskExperience in Warranty /Auto Dealership Qualification Diploma in Automobile

-Maintain and service UPS systems, including AMC's -Conduct installations, maintenance, repairs, and AMCs. -Diagnose and troubleshoot UPS equipment. -Provide exceptional technical support and collaborate with customers for efficient issue resolution.

1. CRM Support & Issue Resolution 2. Ticketing System Management 3. User Assistance 4. Data Management 5. Documentation & Reporting 6. Process Improvement 7. Basic understanding of CRM platforms and service desk tools. Required Candidate profile 1. Strong analytical and problem-solving abilities. 2. Effective verbal and written communication skills. 3. Meticulous attention to detail and data accuracy.

Roles and Responsibilities Handle customer complaints related to automobiles, warranty management, and after-sales service. Provide excellent customer interaction and handling skills to resolve issues efficiently. Manage customer queries and concerns in a professional manner. Ensure timely resolution of customer complaints through effective communication with internal teams. Maintain accurate records of all interactions with customers.

Skill required: Delivery - Warranty Management Designation: I&F Decision Sci Practitioner Sr Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years What would you do? Data & AIIn Warranty Management, you will be working on defining warranty offerings; run outsourced after-sales warranty support and entitlement programs; evaluate customer feedback and planned versus actual costs of warranty coverage; use warranty data analytics to reduce cost and improve product quality; increase recoveries from suppliers and design and deploy warranty solutions. The team also works on the verification and analysis of warranty claims based on available and external resources - a portal with supporting information. What are we looking for? Warranty/ Analytics/ Automobile Data Analysis Business Intelligence Reporting Scripting Adaptable and flexible Ability to work well in a team Commitment to quality Agility for quick learning Written and verbal communicationPython, SQL, ML Roles and Responsibilities: In this role you are required to do analysis and solving of increasingly complex problems Your day-to-day interactions are with peers within Accenture You are likely to have some interaction with clients and/or Accenture management You will be given minimal instruction on daily work/tasks and a moderate level of instruction on new assignments Decisions that are made by you impact your own work and may impact the work of others In this role you would be an individual contributor and/or oversee a small work effort and/or team Qualifications Any Graduation

Administer and perform all activities in line with the company procedures regarding service department. Administer check list, service requests, contracts, instructions, warrantees and schedules to ensure service personnel comply with established service procedures. Maintain inventory of spare parts for service Centre. Developed new business and maintain long term relationship for future business prospects Leading training and motivating team ensuring optimum performance. Motivating & Keeping the team spirit high ensuring minimum attrition. Financial Analysis and ensure the control of after sales cost. Optimize and implement cost control measures. Manage customer complaints and ensure the TAT targets at all the branch levels. Ensure the service SLAS and KPIs are met as per the business requirement. Warranty Analysis of the products and failure Mode Analysis for feedback to factory to factory and technical team for product improvements.

Skill required: Supply Chain - Warranty Management Designation: Business Advisory Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years Language - Ability: French - Advanced About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do Make sure there is no reference of client name / project Implement practices to improve operational efficiencies. Warranty administrator capable of processing and analyzing dealer claims for commercial vehicle. To manage warranty, claim for commercial vehicles within designated cycle time (TAT). Investigate warranty claims, facilitate recovery, and assign appropriate liability and responsibilities for the warranty claim failure.Responsible to generate weekly & monthly production report for the team. Responsible for quality audits for the team. Verification and analysis of warranty claims based on available external resources (e.g. Dealer portal, parts catalogs, sales information) Manage warranty claim by verifying and validating troubleshooting and diagnostic test performed by the dealer. Technical review of the parts, cause of defect and defect description to validate warranty claims. Proficient in different part failure & repair process like Engine, Transmission, motors, pumps, Electrical and hydraulic componentCollaborate with the internal & external stakeholders to understand product issues and determine claim validity. Should be able to interpret dealer s complaint, cause & correction to take final decision on the warranty claims. Should be able to understand & draw conclusions from attached test/diagnostic reports for fair validation of claims. Communicate with Dealers the shortfall & missing information s for timely closure of claims. Should be able to suggest new ideas for warranty saving enhancement & be able to generate continuous improvement in the existing used cases. Analyze and Identifying patterns in submitted claims & recommend corrective actions to improve warranty savings. Proactively learn about new product launches & update on products through web academy and client s websites. Should keep himself updated on changing dynamics of the industry What are we looking for Automotive WarrantyAbility to handle disputesAbility to meet deadlinesAbility to perform under pressureCommitment to quality Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your expected interactions are within your own team and direct supervisor You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments The decisions that you make would impact your own work You will be an individual contributor as a part of a team, with a predetermined, focused scope of work Please note that this role may require you to work in rotational shifts Qualification Any Graduation

Skill required: Supply Chain - Warranty Management Designation: Business Advisory Associate Qualifications: BE/BTech/Diploma in Automobile Years of Experience: 1 to 3 years Language - Ability: English(Domestic) - Proficient About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do provide required warranty cost saving to our client by adjusting the claims submitted by dealer. Investigate warranty claims and take appropriate decision. Be a process SME and take initiative to improve team performance. Diagos complex automotive claims. Verification and Analisys of automotive warranty repair claims based on external support resources (Parts catalog, dealer assist & standard labor time). Implement practices to improve operational efficiency. What are we looking for BE Automobile Graduate/Diploma with or without Automotive experienceBE Mechanical Graduate/Diploma with Automotive experienceExperience in WarrantyExperience with Auto componentsInterpersonal skills to deal with dealers, warranty engineers, etcData processing accuracy, detail oriented, and ability to evaluate/research a warranty claimExpert level capability in use of desktop software (MS Office Suite, with focus on Excel)Organized, timely, pro-active and highly productiveStrong written communication in EnglishAttention to detail and ability to multi-taskExperience in Warranty /Auto DealershipAutomotive WarrantyAutomotive Warranty Claims ProcessingAutomotive Warranty Claims AdministrationAutomotive After Sales Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your expected interactions are within your own team and direct supervisor You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments The decisions that you make would impact your own work You will be an individual contributor as a part of a team, with a predetermined, focused scope of work Please note that this role may require you to work in rotational shifts Qualification BE,BTech,Diploma in Automobile

Manages financial aspects of a service-oriented business Oversees service operations, ensuring customer satisfaction & efficient service delivery Manage service department team, including technicians & support staff Required Candidate profile Min 10 experience in Automobile Industry Establish and maintain a robust customer service system that guarantees prompt and personalized assistance by delivering exceptional service.

We required dynamic professionals for our business outlets at Pune (PCMC, Bhosari & Tathawade). Designation: Customer Service Manager / Sr. Service Manager Qualification: Diploma or Degree in Automobile. Age: 30 to 40 Years+. Salary: 08 Lacs to 10 Lacs PA, additionally performance linked incentive against achievement of revenue targets. Experience: 10 to 20 years in Car Service, Bodyshop, Vehicle after Sales, Insurance. Key Responsibilities of a Customer Service Manager / Sr. Service Manager Role & responsibilities: * Lead and monitor workshop activities. * Direct involve for after sales profitability Service targets Vs achievement. * Driving suitable measure to achieve this targeted. * Implement customer delight source to enhance service loyalty. * Workshop turnover as well as commitment to deliver high quality of customer care. * Ensure team delivers optimum productivity, Competency & commitment. * Achieve month service Unit Targets Vs per car labor & parts * Mapping workshop capacity utilization. * Ensure flawless work quality by means of suitable workshop equipment, Test instrument method. * Manage & guide staff to improve their productivity, Competency & commitment. * Monitor insurance claim or submission and approval * Strong industry knowledge & leadership quantities, High level persistence. Recruitment as per production plan & business need. Requirements and skills: Excellent business acumen & critical thinking abilities in sensitive business areas Strategic approach enhancing dealership absorption ratio through improving resources like utilization & production. Capable to work independently under pressure & multitasking environment. Ability to interact to all level people address arising issue. Meticulous and possess good working attitude. Strong industry knowledge & leadership quantities, High level of persistence. Aggressive for highest UIO retention ratio. Cultivate culture at grass root level building strong relation within internal & external customers. Preferred candidate profile from Pune, Western Maharashtra, Mumbai, Nashik, Nagpur. Those who have it in you and are suitably qualified with relevant experience may apply immediately with your CV. Your current CTC. Please let us have your latest Photograph. Interested candidates should forward their Curriculum Vitae (C.V.) to; hrd@sharayu.in Contact No - 7722099815 Email: hrd@sharayu.in

Min. 3 year of after Sales Service Experience is must Candidate background should be from Consumer Durable company. Education: B.Tech (Full time) (Compulsory) Age: Max 32 year

First Brands Group, LLC is the parent company of many of the automotive industry's most recognizable OEM and Aftermarket brands. First Brands Group is a privately held organization and leader in automotive repair and maintenance products. Headquartered in Cleveland, Ohio with operations found around the globe. We are a team of professionals dedicated to building profitable, enduring growth among all our customers with an unrelenting drive to exceed customers expectations. Designed and engineered with Original Equipment rigor and quality, our products serve vehicle manufacturers, technicians and drivers everywhere. If you are looking for curious self-starters with a willingness to explore and motivation to find growth opportunities, we have an exciting opportunity for candidates who would like to join a global company in continuous growth! Primary Job Tasks and Responsibilities Provide Vision and direction to comprehensive analytical process and reporting framework for understanding and mitigating warranty rates/ return rates for all FBG product lines in North America Develop, implement, and manage warranty policies and procedures for various FBG product categories, by working with the respective Product teams. Perform a deep dive analysis of product failures data to determine root causes, collaborating with cross-functional teams (product development, supplier quality, and manufacturing) to identify root cause of warranty and present it to stakeholders and management in form of dashboards. Proficiency in relevant customer warranty portals and procedures to extract warranty data. Developing a communication loop for insights and trends related to warranty analysis to global product leads Develop and manage exception reporting and escalation/ follow up process Maintain a robust performance metrics dashboard for all product line in North America, streamline data intake process from various sources and display results in Power BI dashboards Manages net warranty reduction imperatives, financial risk assessment through effective decision framing dash boards and driving for resolution Participate in corrective actions and help track performance improvements from those actions Streamline customer performance reporting related to warranty/ returns Ensure compliance with warranty policies and procedures, industry standards, and regulatory requirements. Manage, coach and train warranty analysis team Knowledge/Experience Bachelors Degree in any engineering with additional focus on analytical field 7+ year work experience in data analysis, with at least 3 year experience working in a management capacity Proficiency in MS Suite, Power BI. Multitasking with great attention to detail, highly organized and self motivated Strong analytical skills and ability to interpret complex data Experience with latest data analytics tools/ techniques Experience in quality systems and statistics Automotive experience preferred Good presentation and management skills Good project management and interpersonal skills

Job Title: Service Engineer Experience: 2-3 years Education: Diploma or Btech / BE in Mechanical / Electrical Engineering Location: Lucknow Job Summary: We are seeking a skilled and motivated Service Engineer to provide technical support, maintenance, and repair services for our equipment and machinery. The ideal candidate will have hands-on experience in troubleshooting mechanical and electrical systems and a strong customer-focused approach. Key Responsibilities: Perform installation, maintenance, and repair of mechanical and electrical equipment at customer sites. Diagnose and troubleshoot technical issues promptly to minimize downtime. Conduct regular preventive maintenance to ensure optimal equipment performance. Coordinate with customers to schedule service visits and follow up on issues. Maintain detailed records of service activities, parts used, and repairs performed. Provide technical support and guidance to customers regarding equipment operation. Collaborate with the sales and engineering teams to resolve complex technical problems. Ensure compliance with safety standards and company policies during service operations. Required Skills and Qualifications: Diploma or degree in Mechanical or Electrical Engineering. 2-3 years of experience in a service engineer role or relevant field. Strong troubleshooting and problem-solving skills for mechanical and electrical systems. Good communication skills and ability to interact professionally with customers. Ability to work independently and manage time effectively. Willingness to travel locally within Lucknow and nearby areas. Preference for candidates residing in or near Lucknow.

Manage warranty claims from receipt to resolution, ensuring timely and accurate processing. Develop and maintain relationships with dealerships, customers, and internal stakeholders to resolve issues promptly. knowledge of DMS