RMA

You are a highly experienced and process-driven RMA Executive with a minimum of 3 years of experience in handling product returns, replacements, and service coordination. Your role involves independently managing the end-to-end RMA process, ensuring accuracy, customer satisfaction, and adherence to SLA timelines. Your responsibilities include managing and overseeing the complete RMA cycle from initiation to closure, evaluating return requests as per warranty and policies, coordinating with internal teams for root cause analysis and resolution, liaising with OEMs and vendors for repairs/refunds, generating RMA numbers, monitoring open cases for timely processing, maintaining detailed documentation, identifying recurring issues for improvement, ensuring compliance with ISO/policies/SLAs, and supporting audits. To excel in this role, you should have a minimum of 3 years of RMA handling experience in manufacturing, electronics, or IT hardware sectors, knowledge of RMA lifecycle and reverse logistics, proficiency in ERP systems (preferably SAP, experience with SAP S/4HANA is advantageous), advanced MS Excel skills, strong organizational and communication abilities, and the capacity to multitask, prioritize, and work independently. Your educational background should include a degree in Engineering, Supply Chain, Business Administration, or related field, with additional certifications in logistics, service operations, or quality management being preferred.,