Jobs
Interviews

Posted:1 week ago| Platform: Linkedin logo

Apply

Skills Required

service coordination initiation tracking analysis dispatch logistics documentation processing reporting audit compliance support audits manufacturing management erp sap communication engineering certifications

Work Mode

On-site

Job Type

Full Time

Job Description

Job Summary:

RMA Executive


Key Responsibilities:

  • Manage and oversee the complete RMA cycle — from initiation, approval, and tracking to closure.
  • Evaluate and validate return requests as per warranty and product return policies.
  • Coordinate with internal technical, QA, and service teams of every branch for root cause analysis, resolution and dispatch.
  • Liaise with OEMs, vendors, and logistics partners for repairs, replacements, or refunds.
  • Generate RMA numbers and maintain proper documentation of each transaction.
  • Monitor open RMA cases to ensure timely processing and closure within defined TAT.
  • Maintain and update detailed logs and dashboards for reporting and audit purposes.
  • Identify recurring issues and provide insights to improve product/service quality.
  • Ensure compliance with ISO, internal policies, and customer SLA commitments.
  • Support internal audits and provide documentation as and when required.



Required Skills & Competencies:

  • Minimum 3 years of experience

    in RMA handling in a manufacturing, electronics, or IT hardware company.
  • Strong knowledge of RMA lifecycle, warranty management, and reverse logistics.
  • Proficiency in using ERP systems (SAP).
  • Experience with SAP S/4HANA would be an advantage.
  • Advanced skills in

    MS Excel

    for reporting, tracking, and analysis.
  • Excellent organizational, coordination, and follow-up skills.
  • Strong communication and customer handling capabilities.
  • Ability to multitask, manage priorities, and work independently.


Educational Qualifications:

  • Graduate in Engineering, Supply Chain, Business Administration, or related field.
  • Additional certifications in logistics, service operations, or quality management preferred.

More Jobs at Netweb Technologies India Ltd.

Production Planning Specialist

Faridabad, Haryana, India

Experience: Not specified

|

Salary: Not disclosed

Senior Manager- Accounts Receivable

Faridabad, Haryana, India

6.0 - 6.0 yrs
|

Salary: Not disclosed

Government Sales Specialist

Hyderabad, Telangana, India

20.0 - 20.0 yrs
|

Salary: Not disclosed

Enterprise Sales Specialist

Hyderabad, Telangana, India

7.0 - 8.0 yrs
|

Salary: Not disclosed

Government Sales

Hyderabad, Telangana, India

4.0 - 4.0 yrs
|

Salary: Not disclosed

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview
cta

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

Job Application AI Bot

Job Application AI Bot

Apply to 20+ Portals in one click

Download Now

Download the Mobile App

Instantly access job listings, apply easily, and track applications.

Google Play App Store
coding practice

Enhance Your Skills

Practice coding challenges to boost your skills

Start Practicing Now
Netweb Technologies India Ltd. logo
Netweb Technologies India Ltd.

RecommendedJobs for You

Netweb Technologies India Ltd. logo

RMA

Netweb Technologies India Ltd.

Faridabad, Haryana, India

Netweb Technologies India Ltd. logo

RMA

Netweb Technologies India Ltd.

Faridabad, Haryana, India