Aftermarket Svcs Adv Senior Analyst

As an Aftermarket Services Advanced Senior Analyst at Accenture, you will be utilizing your expertise in IX Aftermarket Service Operations - Warranty Management to provide technical repair assistance to automotive dealer technicians. Your role will involve analyzing and resolving complex technical queries from dealerships by verifying and analyzing Technical Assistance Tickets with the help of external support resources such as Parts catalog, Dealer Assist, and Standard labor time. You will also be instrumental in implementing practices to enhance operational efficiencies within the process. To excel in this role, you will need to have 5-8 years of experience in the automobile industry, automotive dealership, warranty part analysis, field engineering, or service engineering. Additionally, strong written English skills, analytical abilities, problem-solving skills, and effective communication skills are essential. Your agility for quick learning, results orientation, ability to work well in a team, and capability to perform under pressure will be crucial for success in this position. In your capacity as an Aftermarket Services Advanced Senior Analyst, you will be responsible for analyzing and solving increasingly complex problems. Your interactions will primarily be with peers within Accenture, with occasional involvement with clients and/or Accenture management. While you may receive minimal instruction on daily tasks, you can expect a moderate level of guidance on new assignments. Your decisions will have an impact on your own work as well as that of others, and you may function as an individual contributor or oversee a small work effort or team. Please be aware that this role may entail working in rotational shifts. If you are ready to leverage your mechanical engineering background and expertise in IX Aftermarket Service Operations to drive value and shared success for clients and stakeholders, this role at Accenture offers an exciting opportunity for professional growth and development.,