308 Warranty Management Jobs - Page 9

Capable of handling customers service requests. Coordinate with insurance company and workshop for accident management. Provide Customers with technical information for the upkeep of the vehicle. Responsible for maintaining healthy relation.

Responsibilities: * Manage warranty claims from receipt to resolution * Administer warranties through entire product lifecycle * Analyze warranty data for trends & improvements * Handle spare parts requests & deliveries Food allowance Health insurance Annual bonus Provident fund

We are hiring for US based MNC. Interested candidates can share their resume on swati.srivastava@weareams.com Role Title: Service Delivery Manager Exp: 2+ yrs Location: Pune Roles & Responsibilities: Meet CSAT & service delivery target as per organization YOY target. Answers customers questions, resolves problems, and maintains customer satisfaction by providing problem-solving resources. Maintain Service Delivery operations for assigned region. Dealers/ Distributors/ Customers visits. Reviewing team performance on regular basis. Regular Product & soft skill training for direct/ASP/DS team. Development of service infrastructure for location. ISO, ASP review & improvement actions. Dealer defectives management as per organization policy. Leading, managing & monitoring the performance ASP’S team to ensure efficiency Monitoring of CRM on regular basis for smooth service operations and pending calls. Responsible for claim settlement for all the ASP’s as per timeline. Yearly revenue target as per yearly budget. Regards, Swati Srivastava AMS Consultant

Roles and Responsibilities Provide advisory services to customers on automobile service, warranty claims, and repair options. Manage after-sales service operations, including workshop management, final inspections, and vehicle evaluations. Handle customer complaints and queries related to technical services, body shop repairs, and vehicle maintenance. Ensure timely resolution of warranty issues through effective handling and management processes. Collaborate with internal teams to ensure seamless delivery of diagnostic testing and repair services. Desired Candidate Profile 1-3 years of experience in an auto industry or similar field (after sales service). Strong knowledge of automobile service, four-wheeler vehicles, warranty claims processing, and diagnosis techniques. Excellent communication skills for interacting with customers effectively. Ability to manage multiple tasks simultaneously while maintaining attention to detail.

Role & responsibilities Warranty Claim Settlement Interdepartmental Coordination PDI , FSC , Warrenty data entry MIS Preparation Preferred candidate profile Strong Knowledge about Automobile / Vehicle Fluency English and Hindi computer Litercy Specially in MIS office and digital platform

Claims Management, Warranty Administration ,Ensuring customer satisfaction by addressing warranty-related concerns and providing clear communication regarding coverage and processes.

Hi All, Currently we are hiring for Sales and Service Engineer for a Product based company, kindly go through the Job Description given below, intersted candidates can reach out to given email id Job Description: Take care of Trailer OE sales & marketing activities related to daily order management in co-ordination with plant, addressing quality issues, ASN preparation, daily dispatches as per the in-warding plan & timely payment collections. Providing on spot service support for all products, impart product Trainings & addressing warranty issues in field. New trailer products trial installations & testing on trailers . Mukesh Kumar Senior Level Recruiter V2SOFT, Pvt Ltd. Email : mkumar@v2soft.com SPERO SIERRA, Plot No: 21, 2nd Floor, Electrical-Electronics & Instruments Industries, Land Mark: Behind KIA/SKODA Showroom Perungudi Perungudi, Sholinganallur Taluk, Chennai- 600096 WWW.V2SOFT.COM

Job Description: As an Area Sales Feild Manager (ASFM) at Kia India, you will be responsible for driving sales growth in your designated area. You will oversee the performance of dealerships, ensuring they meet sales targets and adhere to company standards. You will act as a liaison between the dealerships and the company, providing support, guidance, and training to sales teams. Your key responsibilities will include developing and executing sales strategies, monitoring market trends, conducting performance analysis, and facilitating communication between dealerships and the head office. You will also be expected to generate reports on sales performance and suggest improvements for enhanced productivity. Skills and Tools Required: - Strong leadership and team management skills - Excellent communication and negotiation abilities - In-depth understanding of sales strategies and techniques - Analytical skills for performance assessment and market analysis - Proficient in using CRM software and other sales tools - Familiarity with the automotive industry and market dynamics - Ability to build and maintain relationships with dealership personnel - Strong organizational and time management skills - Willingness to travel frequently within the designated area - Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) - Experience in training and developing sales teams This role demands a results-oriented mindset, a passion for sales, and the ability to thrive in a dynamic environment. Join Kia India to contribute to our growth and success in the automotive market. Roles and Responsibilities

Job Description: We are seeking a highly experienced Service & Quality Manager with a strong background in the auto component industry to lead our service and customer quality teams. The ideal candidate will have at least 15+ years of experience in the service field, with a minimum of 3-4 years in a leadership role. This role requires expertise in managing customer quality, warranty processes, and product improvements, with a deep understanding of the automotive service industry. Key Responsibilities: Lead the service team to manage customer quality and field warranty management for automotive components. Collaborate with OEM service and quality teams to ensure high standards of customer service and product quality. Drive product quality improvement initiatives and coordinate corrective actions for any customer issues or product failures. Monitor warranty processes and ensure all necessary data is collected and analyzed for warranty management. Provide leadership, direction, and mentorship to the service team, ensuring their development and performance. Develop and implement action plans based on data analysis to resolve customer complaints and issues. Generate and analyze MIS reports, competitor evaluations, and other performance reports related to field service and warranty claims. Utilize ERP systems and advanced tools to track and report on warranty management and service performance. Key Qualifications: Education: BE/B Tech in Mechanical Engineering or related field (Preferred). Experience: Minimum 15+ years of experience in the service industry, with at least 3-4 years in a leadership role, specifically managing customer quality in the auto component industry. Experience working with OEM service teams and managing field warranty processes. Strong expertise in customer service processes, quality improvement, and aftermarket services.

Roles and Responsibilities Manage warranty claims from receipt to resolution, ensuring timely and efficient processing. Coordinate with customers, and internal teams to resolve issues related to warranty claims. Conduct thorough inspections of vehicles to determine eligibility for warranty coverage. Maintain accurate records of all warranty-related activities, including claims received, processed, and resolved. Provide excellent after-sales support to customers by resolving their queries and concerns in a professional manner. Desired Candidate Profile 1-4 years of experience in automobile service or after-sales support with expertise in warranty administration. Diploma/B.Tech/B.E. degree in Any Specialization preferrable automobile/mechanical; knowledge of automobiles industry preferred but not mandatory. Strong understanding of warranty management principles, practices, and regulations; ability to work independently

Leadership and management skills Strong communication and interpersonal skills Customer service skills Problem-solving and analytical skills Ability to prioritize and manage multiple tasks Organizational skills Knowledge of customer service best practices Preferred candidate profile Candidate from Air Conditioning / CONSUMER DURABLE AND APPLIANCES Industry will be preferred

Job Title - GN - SONG - Service - CX - Value Architect - Manager Management Level: 7-Manager Location: Mumbai, MDC2B Must-have skills: Sales Distribution and Marketing Strategy Good to have skills: Ability to leverage design thinking, business process optimization, and stakeholder management skills. Job Summary : This role involves driving strategic initiatives, managing business transformations, and leveraging industry expertise to create value-driven solutions. Roles & Responsibilities: Provide strategic advisory services, conduct market research, and develop data-driven recommendations to enhance business performance. You will work closely with our clients as consulting professionals who design, build and implement initiatives that can help enhance business performance. As part of these, you are expected to - Translate strategic objectives into high-impact use cases in the specific area of expertise. Understand clients business priorities and focus areas to identify the right business scenarios and impacted value levers (KPIs) to include in the business case. Ideate and execute on compelling value creation workshops. Conduct detailed qualitative and quantitative research to lay the foundation of a strong business case. Own every stage of the value creation process, from research and identification to value drafting and dashboarding. Define value architecting requirements and work with Accenture teams to deliver solutions. Advise clients on industry best practices and client examples of value creation and realization Accurately estimate time to complete work. Continually experiment with new tools, technologies and sharpen analytical skills. Ability to research and provide strategic, goal-driven solutions for clients. Lead and Collaborate with both offshore & onshore cross functional and technical teams, including client-side managers, business heads, and other stakeholders across the organization. Provide useful contributions to team meetings and conversations, actively participating in client meetings and workshops- Ability to create hypothesis based on understanding of clients issues. Bring your best skills forward to excel at the role: Apply best of breed Excel practices- Deep-dive with solid knowledge of formulas & macros to bring in speed & efficiency. Maximize experience in developing interactive models: Use relevant dashboard creation platforms (Power BI, Tableau, etc.) to design and apply interactive dashboards. Innovate with Creativity: Demonstrate an ability to work in a fast-paced environment with the ability to abstract value into compelling business story. Participate in pre-sales activities including response to RFPs, creating proofs of concept, creating effective presentations, demonstrating solutions during client orals, effort and cost estimation process, etc. Participate in practice-specific initiatives including creating points of view, creating reusable assets on contact center space, performing analysis on industry research and market trends and bringing in innovative solutions, etc. Professional & Technical Skills: - Relevant experience in the required domain. - Strong analytical, problem-solving, and communication skills. - Ability to work in a fast-paced, dynamic environment. Deep understanding of Customer Service function for two industries Good understanding of sales & marketing as a function Solid experience in developing quantitative models. Conducting qualitative & quantitative research Anchoring client/senior stakeholder conversations Creating engaging storyboards using the best data visualization tools such as Power BI, Tableau, etc. Passionate about story telling and excellent visual skills (using power point, figma tools) Additional Information: - Opportunity to work on innovative projects. - Career growth and leadership exposure. About Our Company | Accenture Qualification Experience: 12-14Years Educational Qualification: Any Degree

Template Job Title - GN - SONG - Service - CX - Value Architect Senior Manager Management Level :06 - Senior Manager Location:Delhi, Gurgaon, Mumbai, Bangalore, Chennai, Pune, Hyderabad Must have skills:Value Realization Job Summary As part of the team, you will provide transformation services driven by key offerings like Living Marketing, Connected Commerce and Advanced Customer Engagement. These services help our clients become living businesses by optimizing their marketing, sales and customer service strategy, thereby driving cost reduction, revenue enhancement, customer satisfaction and impacting front end business metrics in a positive manner. Roles & ResponsibilitiesTranslate strategic objectives into high-impact use cases in the specific area of expertise. Understand clients business priorities and focus areas to identify the right business scenarios and impacted value levers (KPIs) to include in the business case. Ideate and execute on compelling value creation workshops. Conduct detailed qualitative and quantitative research to lay the foundation of a strong business case. Own every stage of the value creation process, from research and identification to value drafting and dashboarding. Define value architecting requirements and work with Accenture teams to deliver solutions. Advise clients on industry best practices and client examples of value creation and realization Accurately estimate time to complete work. Continually experiment with new tools, technologies and sharpen analytical skills. Ability to research and provide strategic, goal-driven solutions for clients. Lead and Collaborate with both offshore & onshore cross functional and technical teams, including client-side managers, business heads, and other stakeholders across the organization. Provide useful contributions to team meetings and conversations, actively participating in client meetings and workshops- Ability to create hypothesis based on understanding of clients issues. Professional & Technical Skills: Apply best of breed Excel practices- Deep-dive with solid knowledge of formulas & macros to bring in speed & efficiency. Maximize experience in developing interactive models:Use relevant dashboard creation platforms (Power BI, Tableau, etc.) to design and apply interactive dashboards. Innovate with Creativity:Demonstrate an ability to work in a fast-paced environment with the ability to abstract value into compelling business story. Participate in pre-sales activities including response to RFPs, creating proofs of concept, creating effective presentations, demonstrating solutions during client orals, effort and cost estimation process, etc. Participate in practice-specific initiatives including creating points of view, creating reusable assets on contact center space, performing analysis on industry research and market trends and bringing in innovative solutions, etc. Additional Information: 12+ years of experience in strategy/value office & consulting roles with P&L exposure Deep understanding of Customer Service function for two industries Good understanding of sales & marketing as a function Solid experience in developing quantitative models. Conducting qualitative & quantitative research Anchoring client/senior stakeholder conversations Creating engaging storyboards using the best data visualization tools such as Power BI, Tableau, etc. Passionate about story telling and excellent visual skills (using power point, figma tools) About Our Company | AccentureQualification Experience:7 to 14 years Educational Qualification:MBA from a tier 1 institute

Skill required: Delivery - Warranty Management Designation: I&F Decision Sci Practitioner Sr Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Data & AIDefine warranty offerings; run outsourced after-sales warranty support and entitlement programs; evaluate customer feedback and planned versus actual costs of warranty coverage; use warranty data analytics to reduce cost and improve product quality; increase recoveries from suppliers and design and deploy warranty solutions. What are we looking for Automotive Warranty / Warranty Analytics Data Analysis Business Intelligence Business logic Scripting Reporting Commitment to quality Adaptable and flexible Agility for quick learning Ability to work well in a team Written and verbal communication Python (Programming Language)/ SQL/ ML Roles and Responsibilities: In this role you are required to do analysis and solving of increasingly complex problems Your day to day interactions are with peers within Accenture You are likely to have some interaction with clients and/or Accenture management You will be given minimal instruction on daily work/tasks and a moderate level of instruction on new assignments Decisions that are made by you impact your own work and may impact the work of others In this role you would be an individual contributor and/or oversee a small work effort and/or team Please note that this role may require you to work in rotational shifts Qualification Any Graduation

Skill required: Delivery - Warranty Management Designation: I&F Decision Sci Practitioner Sr Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Data & AIDefine warranty offerings; run outsourced after-sales warranty support and entitlement programs; evaluate customer feedback and planned versus actual costs of warranty coverage; use warranty data analytics to reduce cost and improve product quality; increase recoveries from suppliers and design and deploy warranty solutions. What are we looking for Warranty Analytics Automotive Warranty Scripting Data Analysis & Interpretation Business Intelligence Commitment to quality Adaptable and flexible Agility for quick learning Ability to work well in a team Written and verbal communication Data Engineering/SQL Databricks ML Roles and Responsibilities: In this role you are required to do analysis and solving of increasingly complex problems Your day-to-day interactions are with peers within Accenture You are likely to have some interaction with clients and/or Accenture management You will be given minimal instruction on daily work/tasks and a moderate level of instruction on new assignments Decisions that are made by you impact your own work and may impact the work of others In this role you would be an individual contributor and/or oversee a small work effort and/or team Qualification Any Graduation

Job Title - Management Consulting / Analyst / Consultant / Manager - S&C GN Management Level:Analyst / Consultant /Manager Educational Qualification: Full time MBA / PGDM (Full time) from Tier-1 Institutions Location:Gurgaon/New Delhi /Mumbai/Bangalore/Kolkata/ Pune/Hyderabad/Chennai as applicable Roles & Responsibilities Identifying, assessing and solving complex business problems for area of responsibility, where analysis of situations or data requires an in-depth evaluation of variable factors Identifying a clients high-level business needs and in the creation of detailed functional specs and other documentation, such as requirement traceability matrices, work-flow diagrams and use-cases Defining how our clients can leverage new technologies for greatest strategic impact in the digital world that supports business requirements and reduces costs Solving key business problems and challenges by painting a picture of, and charting a journey from the current state to a to-be enterprise environment Developing detailed and actionable business cases and plans which reflect our practices deep industry, Digital and business process acumen to leverage technology for greatest strategic impact Working in multi-disciplinary teams to shape, sell, communicate and implement programs Assisting our clients build the required capabilities for growth and innovation to sustain high performance Developing offerings and assets Key Competencies Must have skills: Academic excellence - Demonstrate consistency throughout academic career Knowledge of Microsoft tools - PowerPoint, Excel, Word & MS Project Excellent English communication skills (written and spoken) along with any other foreign language is a plus Strategic and analytical thinker, effective and proactive problem solver Aptitude to learn, problem solving, ability to think creatively to solve real world business problems Ability to seamlessly integrate and work collaboratively in fast-paced global environment Competence in building credibility and effective relationships with stakeholders Good to have: Knowledge of tools such as Power BI, Tableau, SQL, Microsoft Axis, Azure, AWS or any other data visualization platform Effective presentation development and delivery skills to diverse stakeholders Demonstrated leadership skills in projects or any other allied activities (e.g. college clubs, pro-bono volunteering) Knowledge of programming language such as C++, Java, R, S-Plus, Python or any other niche technical capability Knowledge on key technology implementation solutions MES, SAP, IOT, Analytics within manufacturing is a plus Knowledge on aftermarket service operations including spare parts management, Warranty management is a plus Disclaimer 1. Candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. 2. Accenture is committed to providing veteran internship opportunities to our service men and women. 3. All decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. 4. Please take note that, unless there is a formal offer of employment from Accenture, any communication made by Accenture in respect of open position/selection process or steps related thereto shall not be assumed or treated to be as a commitment or an offer of employment or guarantee of employment with Accenture 5. At Accenture, the health and well-being of our people, our clients and the community is our top priority. We are also committed to complying with all government safety protocols as we bring our people to our offices. Before onboarding, we strongly encourage all selected candidates to take both doses of the COVID-19 vaccine as per government prescribed timelines. 6. Accenture has not authorized any agency, company or individual to either collect money or arrive on any monetary arrangement in exchange for a job at Accenture. Accenture's criterion for hiring candidates is merit. Any agency, company or individual offering employment with Accenture in exchange for money is misrepresenting their relationship with Accenture, which has not authorized any such action. If you are approached by any entity or individuals who demand money or any other form of compensation in return for a job offer at Accenture even if they present themselves as representatives or employees of Accenture please send the details to Accenture Business Ethics Line https://businessethicsline.com/accenture or india.fc.check@accenture.com 7. Accenture has not authorized its officials to either collect money, benefit(s) and or favour(s) of any kind from the college Placement committee, student body and or college administration for participating in campus recruitment events at the time of confirming Accentures participation in the same About Our Company | Accenture Qualification Experience - Analyst - 0 - 3 Years / Consultant - 3 to 7 Years / Manager - 7+ Years

Annual Business Planning and Review Accounts Receivable Expansion of Service Infrastructure & Part Inventory and Availability Customer Satisfaction & Key Account Management People Management, Warranty and Service Administration & Post Sales Service Required Candidate profile Exp 10+ Years as Service Head - Must be handling 10+ service Centers Commercials understanding of Markets & CV business (P&L) Leadership, Communication & People Management Skills

Skill required: Supply Chain - Warranty Management Designation: Business Advisory Associate Qualifications: BE/BTech/Diploma in Automobile Years of Experience: 1 to 3 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do provide required warranty cost saving to our client by adjusting the claims submitted by dealer. Investigate warranty claims and take appropriate decision. Be a process SME and take initiative to improve team performance. Diagos complex automotive claims. Verifcation and Analisys of automotive warranty repair claims based on external support resources (Parts catalog, dealer assist & standard labor time). Implement practices to improve operational efficiency. What are we looking for BE Automobile Graduate/Diploma with or without Automotive experienceBE Mechanical Graduate/Diploma with Automotive experienceExperience in WarrantyExperience with Auto componentsInterpersonal skills to deal with dealers, warranty engineers, etcData processing accuracy, detail oriented, and ability to evaluate/research a warranty claimExpert level capability in use of desktop software (MS Office Suite, with focus on Excel)Organized, timely, pro-active and highly productiveStrong written communication in EnglishAttention to detail and ability to multi-taskExperience in Warranty /Auto DealershipAutomotive WarrantyAutomotive Warranty Claims ProcessingAutomotive Warranty Claims AdministrationAutomotive After Sales Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your expected interactions are within your own team and direct supervisor You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments The decisions that you make would impact your own work You will be an individual contributor as a part of a team, with a predetermined, focused scope of work Please note that this role may require you to work in rotational shifts Qualification BE,BTech,Diploma in Automobile

Roles and Responsibilities Provide after-sales service support to customers, ensuring timely resolution of issues related to mechanical and electrical equipment. Conduct field services, including installation, maintenance, and repair of industrial machinery and equipment. Manage warranty handling and management processes for spare parts replacement. Offer technical services such as troubleshooting, calibration, and commissioning of new installations. Collaborate with internal teams to resolve complex customer complaints. Desired Candidate Profile 1-3 years of experience in after sales service engineering or a related field. Diploma in Electrical (DE) or Diploma in Mechanical (DM) qualification required. Strong knowledge of mechanical/electrical principles and practices; ability to work with various types of machinery/equipment.

Maintaining Customer Satisfaction Index (CSI), Dealer Satisfaction Index (DSI), Mean Time to Repair(MTTR).Following up on pre-delivery inspections (PDI), installations, delivery challans (DC).Leading a team of over 20 service technicians/engineers

Responsibilities: Manage warranty claims & returns after sales service operations Ensure customer satisfaction through timely resolutions Lead service team performance improvement Travel allowance

After sales service of warranty claims through Channel partners. Administer and perform all activities in line with the company procedures regarding service department. Administer check list, service requests, contracts, instructions, warrantees and schedules to ensure service personnel comply with established service procedures. Maintain inventory of spare parts for service Centre. Leading training and motivating team ensuring optimum performance. Motivating & Keeping the team spirit high ensuring minimum attrition. Financial Analysis and ensure the control of after sales cost. Optimize and implement cost control measures. Manage customer complaints and ensure the TAT targets at all the branch levels. Ensure the service SLAS and KPIs are met as per the business requirement. Warranty Analysis of the products and failure Mode Analysis for feedback to factory to factory and technical team for product improvements.

Participating Units and/or Subsystem Managers Customer Service Manger/Leaders Parts & Overhaul Support team (Back-office) RAMS team Project Engineering team Quality team (mainly PrQSM and SQ) Installation and Testing & Commissioning team Internal Supplier representatives (Components/PU) Sourcing and Contract Manager Integrated Service Readiness (ISR) Maintenance/Service team (if Alstom) Global System representatives (if applicable) External Customer site team Customer maintenance team (if not Alstom) External Suppliers MAIN RESPONSABILITIES Key accountabilities: Operations Support support and execute Train set project activities pertaining to testing & commissioning, validation, field trial and warranty support Alignment with Lead site and all internal participating sites for smooth execution of project at production unit of Indian railways. Issue resolution arise during testing and commissioning activity at customer site Technical inputs to cross functional team for on-time completion of validation and commissioning of product at customer site. Failure data analysis and report preparation for the field issues, identify the issues for taking it as a Rex for future. close cooridination with customer i.e. Indian railways for day in and out activities during commissioning and warranty tenure of product Reliability improvement by execution offield modification suggested by lead site. Contractual KPIs and Customer interface closure of warranty obligation within stipulated time coordination for commissioning certificate from customer Parts database Develop fleet maintenance plan , including reliability studies/analysis/trends for continuous improvement and benchmark with similar Alstom fleets spares execution database maintenance and monitoring Performance measurements: Achievement of Parts & Overhaul Dashboard Achievement of REX implementation Audit results (internal and external) Compliance with EHS rules and work-related processes Ontime delivery and ontime dispatch Ontime BQ preparation and submission to customer Warrenty replacement tracking and ontime replacement. MAIN REQUIRED COMPETENCES Educational Requirements Mandatory: Graduate in Engineering or Industrial (Internal Graduation (cadre interne in F) acceptable) Internal EHS training English Desirable: Bachelor degree in Engineering/Managemet Experience 4 to 8 Years Mandatory: Computer literacy (Microsoft Windows & Office environment) Knowledge on trains parts and subaasembly Knowledge on prouplsion system. General Railway knowledge Desirable: Basic Knowledge on SAP & GSI Field Expeience Problem Solving skills DFQ, Quality and Audit skills

To manage good relationship with MKA customers. To resolve issues within TAT. To establish perfomance of vehicle among MKA customers. To analyse the technical complaints of the vehicle in the field. Coordinate to rectify defects in vehicles / overhaul aggregates with other zone/ dealer. Feed back on companys Service. Warranty/ Goodwill request to raise in specifc product concerns. Product issues to highlight to reporting manager if specific to perticular customer. Ensuring uptime gauranty. Fixed cycle visit to MKA with data on vehicle performance, B/D Analysis. Training to fleet manager and driver training. Arranging service check up camp. Update to customers on Policy change or current service policy. Update on new initative of the company like Mcover, Mashery, RECON etc. Update on new /upcoming product range to the customer Preferred Industries Education Qualification Diploma in Engineering; Bachelor of Engineering; Diploma in Engineering in Mechanical General Experience BE - 3- 8 yrs, DME - 4 to 12yrs Critical Experience System Generated Core Skills Consumer Focus Product Knowledge Application Service Planning System Generated Secondary Skills Capability Building Spare Parts Management Warranty Management Service Quality

Roles and Responsibilities Provide advisory services to customers on automobile service, warranty management, and after-sales support. Manage customer queries and concerns related to vehicle maintenance, repairs, and servicing. Coordinate with workshop teams to ensure timely completion of tasks and delivery of high-quality services. Maintain accurate records of customer interactions, sales transactions, and inventory management. Ensure compliance with company policies and procedures. Desired Candidate Profile 0-5 years of experience in a similar role or industry (automobiles/auto components). Strong knowledge of automobile service management processes and practices. Excellent communication skills for effective interaction with customers and team members. Ability to work independently with minimal supervision while maintaining attention to detail.