Technical Service Manager

Role & responsibilities

• Coordinate all service activities (installation, commissioning, troubleshooting, preventive and corrective maintenance) for water treatment systems, instrumentation, automation, and related products.
• Plan and manage service schedules and resources to ensure timely and high-quality support to clients (municipalities, industries, EPCs, and OEMs).
• Serve as the primary technical point-of-contact for escalated customer issues, complex troubleshooting, and application support.
• Develop and implement best practices, standards, and service procedures to maximize efficiency and reliability.
• Monitor and report service KPIs, warranty claims, and customer feedback to drive continuous improvement in service delivery.
• Support sales teams with technical know-how during pre-sales and after-sales activities; conduct on-site client trainings and presentations as required.
• Ensure compliance with health, safety, and statutory regulations at client sites and within the service organization.
• Manage spare parts inventory, service contracts, warranty management, and third-party contractor liaison.
• Foster a culture of customer focus, knowledge-sharing, and professional development within the service team

Preferred candidate profile

• Bachelors degree or higher in Engineering (Electrical, Mechanical, Electronics, Environmental, or related field).
• 7+ years of experience in technical service or operationspreferably in water/wastewater treatment, pumping systems, or process automation (at least 2 years in a supervisory/managerial role).
• In-depth knowledge of water treatment equipment, pumps, sensors, valves, automation, and SCADA systems.
• Strong analytical, troubleshooting, and problem-solving skills.
• Proficient in managing multiple projects and stakeholders in a fast-paced environment.
• Excellent communication, team leadership, and customer service skills.
• Willingness to travel extensively across India.

Experience:

• Prior experience working with municipal or industrial utilities.
• Familiarity with managing service contracts, AMC (annual maintenance contracts), and warranty support.
• Fluent in English and Hindi, additional regional language is a plus.