308 Warranty Management Jobs - Page 11

Project wise Parts Planning & stocking ASC & Visits & resolve pendency within SLA Escalation Management within SLA Target Vs Achievement Productivity per engineer & Call management

Key responsibilities: Plan and execute the Verification and Validation (V&V), reliability, and Quality strategies for new and existing products Preparing Quality Assurance Plan (QAP) for customer iFAT (Factory Acceptance Test). Coordinate with customers for factory acceptance tests (FAT), pre-commissioning tests and resolution of customer complaints RCA and Analyzing the failure by coordinating with Designs / Production / Quality Departments. Organizing routine, type & special tests as per the set standards and giving suggestions to take corrective actions. Updating of MIS reports to management like daily test report, weekly & monthly failure reports/analysis, Corrective & Preventive actions, etc. Ensuring Safety of personnel and testing equipment during testing. Investigate & Analysis of quality issues of products and implement corrective & preventive actions (CAPA). Warranty failure data monitoring Driving critical product issues Participate in Internal Quality Assurance (IQAs), Collect VOC for new products on product performance Preferred Profile of the candidate Graduate Engineer, preferably Mechanical. 18+ years of experience, should have worked in Electrical products manufacturing company (B2B) Led and Managed final product Quality Assurance Experience of managing FAT, exposure to handle MNCs / global projects will be added advantage

Roles and Responsibilities: Proven expertise in EV vehicle service and field service operations. Hands-on experience in managing dealers, service technicians, and service networks. Strong knowledge of EV systems , warranty processes , and compliance standards. Experience in overseeing service operations , vendor coordination , and parts availability. Excellent communication and stakeholder management skills. Preferred Candidate Profile: Bachelors degree (B.Tech or any relevant discipline) Minimum 8+ years of experience in field service , preferably within the automotive industry. Prior experience with EV commercial vehicles. Contact: Vasanth Kumar Talent Acquisition WhatsApp: +91 90477 44528 Email: vasanthkumar.m@haarvard.com

Job Title: Warranty Analyst Seeking Applicants with a Background in Automotive OEM Industry The Warranty Analyst will be responsible for analyzing warranty claims and assisting in the management of warranty policies and processes. This role involves reviewing warranty claims for accuracy, ensuring compliance with company policies, and collaborating with various departments to enhance warranty operations. The analyst will also provide insights and reports to management regarding warranty trends, costs, and potential areas for improvement. Key Responsibilities: - Review and analyze warranty claims to identify patterns and trends in product performance. - Collaborate with cross-functional teams to gather necessary documentation and information regarding warranty claims. - Prepare and maintain warranty reports to share findings with management and recommend improvements. - Monitor warranty costs and perform root cause analyses to identify potential product issues. - Identify patterns and trends in warranty claims data to provide insights and recommendations for process improvements. - Prepare reports summarizing warranty claims and related data for management review. - Conduct warranty audits to ensure compliance with company standards and regulations. - Monitoring & tracking of warranty performance post WOR. Review & plan of post follow up reviews basis result. - Pre-Audit analysis & feedback to regional PICs - Stay updated on industry trends and best practices related to warranty management and analysis. - Market intelligence on evolving warranty policies, conditions & offerings (EV / ICE) - Budgeting / Provisioning / Cost monitoring – Provision Vs expense (Goodwill, Warranty, Extended Warranty) Skills Required: - Proficiency in Microsoft Excel for data analysis and reporting. - Familiarity with warranty management systems and databases. - Experience with business intelligence tools for data visualization and reporting (e.g., Tableau, Power BI). - Understanding of enterprise resource planning (ERP) systems related to warranty processes. - Knowledge of statistical analysis tools is a plus. The ideal candidate will have a background in warranty analysis, quality assurance, or a related field and a passion for improving product reliability and customer satisfaction.

Delivering Sales (volume and market share) and customer satisfaction for respective region 1. Sales: Driving Volume Market Share - Demand Generation Overseeing market wise dealer performance to drive volume market share. CX - Ensuring CX at every customer touch point - Pre-sales and Sales. Showroom and Digital Customer journey. Billing - Order availability to ensure timely billing. Ensuring timely billing of desired vehicle. Retail - ETBR handling Activation plan - Enquiry generation, market coverage Hyperlocal digital Dealer initiatives - Driving end to end special initiatives at the ground level, alongside any special schemes/incentives Market activations Ensuring Infrastructure Readiness 2. Service: Customer Experience - Ensuring overseeing across Intello/dashboards/feedback from field respective teams on customer experience and taking corrective actions Process Adherence - Overseeing adherence across assigned dealerships Tools and Equipment - Ensuring Dealership tools and equipment availability Manpower - Ensuring Exclusive RM adequacy and training. Spare parts Warranty Management 3. Ensure proper coordination across Charging teams Experience 5-8 years Industry Preferred Auto, EV (PV/2w/3w), auto components, allied industries | 2-4 years in sales and atleast 1 year in service/ customer experience Qualifications B. E. / B. Tech, MBA preferred General Requirements

Purpose of the role To manage the IT Services department and set the strategic direction, provide support to the bank's senior management team, and to manage IT Service risk across the organisation management of IT Services to support the banks operations and representing Technology service performance with senior stakeholders and managing IT service risk across the organisation, Accountabilities Development of strategic direction for IT Services, including the implementation of up-todate methodologies and processes, Management of the IT Services department, including oversight of IT Services colleagues and their performance, implementation of departmental goals and objectives, oversight of department efficiency and effectiveness , Relationship management of IT Services stakeholders, including identifying relevant stakeholders, and maintenance of the quality of external third party services, Development and implementation of policies and procedures for IT Services, implementation and adherence of control targets and standards, policies and procedures for IT Services, managing adherence to group SLAs and controls associated with core technology production activities in incident, problem, and change, Management of IT Services risk, including identification of potential IT Services risks, development of strategies to mitigate those risks, and maintenance of alignment between the banks change and compliance functions , Monitoring the financial performance of the IT Services department, including revenue, profitability, and cost control, driving value from any commercial agreements, strong management of any directly controlled costs etc Management of IT Services projects, including driving successful research and related product launches, and deliverance of integrated solutions to clients, Effectively monitor and maintain the banks critical technology infrastructure and resolve more complex technical issues, whilst minimising disruption to operations, Assistant Vice President Expectations To advise and influence decision making, contribute to policy development and take responsibility for operational effectiveness Collaborate closely with other functions/ business divisions, Lead a team performing complex tasks, using well developed professional knowledge and skills to deliver on work that impacts the whole business function Set objectives and coach employees in pursuit of those objectives, appraisal of performance relative to objectives and determination of reward outcomes If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard The four LEAD behaviours are: L Listen and be authentic, E Energise and inspire, A Align across the enterprise, D Develop others, OR for an individual contributor, they will lead collaborative assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments They will identify new directions for assignments and/ or projects, identifying a combination of cross functional methodologies or practices to meet required outcomes, Consult on complex issues; providing advice to People Leaders to support the resolution of escalated issues, Identify ways to mitigate risk and developing new policies/procedures in support of the control and governance agenda, Take ownership for managing risk and strengthening controls in relation to the work done, Perform work that is closely related to that of other areas, which requires understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function, Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategy, Engage in complex analysis of data from multiple sources of information, internal and external sources such as procedures and practises (in other areas, teams, companies, etc) to solve problems creatively and effectively, Communicate complex information 'Complex' information could include sensitive information or information that is difficult to communicate because of its content or its audience, Influence or convince stakeholders to achieve outcomes, All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship our moral compass, helping us do what we believe is right They will also be expected to demonstrate the Barclays Mindset to Empower, Challenge and Drive the operating manual for how we behave,

Delivering Sales (volume and market share) and customer satisfaction for respective region 1. Sales: Driving Volume Market Share - Demand Generation Overseeing market wise dealer performance to drive volume market share. CX - Ensuring CX at every customer touch point - Pre-sales and Sales. Showroom and Digital Customer journey. Billing - Order availability to ensure timely billing. Ensuring timely billing of desired vehicle. Retail - ETBR handling Activation plan - Enquiry generation, market coverage Hyperlocal digital Dealer initiatives - Driving end to end special initiatives at the ground level, alongside any special schemes/incentives Market activations Ensuring Infrastructure Readiness 2. Service: Customer Experience - Ensuring overseeing across Intello/dashboards/feedback from field respective teams on customer experience and taking corrective actions Process Adherence - Overseeing adherence across assigned dealerships Tools and Equipment - Ensuring Dealership tools and equipment availability Manpower - Ensuring Exclusive RM adequacy and training. Spare parts Warranty Management 3. Ensure proper coordination across Charging teams Experience 5-8 years Industry Preferred Auto, EV (PV/2w/3w), auto components, allied industries | 2-4 years in sales and atleast 1 year in service/ customer experience Qualifications B. E. / B. Tech, MBA preferred General Requirements

seeking a organized Service Coordinator to join our team. The ideal candidate will be responsible for managing customer service requests, coordinating with field service engineers, and ensuring timely resolution of service-related issues.

Ashok Auto Sales, Tata Motors An associate's Degree/ Diploma/ ITI in mechanics or automobile. Experience in the automotive field may be advantageous. A strong understanding of automotive technology and the automotive industry.

Locations - Bangalore, Pune, Mumbai, Chennai, Hyderabad, Kolkata, Bhubaneswar, Coimbatore, Noida, Navi Mumbai, Nagpur, Kolhapur. Immediate Joiners required! Roles and Responsibilities Provide technical expertise on JDE Service & Warranty Management module, including configuration, customization, and troubleshooting. Collaborate with cross-functional teams to resolve warranty-related issues and improve processes. Develop and maintain documentation for warranty management procedures and guidelines. Analyze data to identify trends and areas for improvement in warranty claims processing. Ensure compliance with industry standards and regulatory requirements related to warranties. Desired Candidate Profile 8-13 years of experience in IT services & consulting with a focus on JDE Warranty Management implementation projects. Strong understanding of JDE software applications (JD Edwards) and ability to work with other systems as needed. Excellent communication skills for effective collaboration with stakeholders at all levels.

Job Title: SAP PM/CS Consultant Location: Hyderabad Experience: 10+ Years Domain: Manufacturing Job Description: We are looking for an experienced SAP PM/CS Consultant with a strong background in the manufacturing domain , specializing in Warranty Management . The ideal candidate should have 10+ years of hands-on experience in implementing and supporting SAP Plant Maintenance (PM) and Customer Service (CS) modules. Key Responsibilities: Lead and manage SAP PM/CS module implementations and support projects. Gather business requirements and configure SAP PM/CS solutions to meet client needs. Design and deliver solutions for Warranty Management processes in the manufacturing sector. Collaborate with cross-functional teams including production, maintenance, and quality. Create functional specifications for custom developments and work with ABAP developers. Provide end-user training and support change management activities. Conduct system testing, prepare documentation, and support go-live activities. Ensure smooth integration of SAP PM/CS with other SAP modules like MM, SD, and FI. Required Skills: Strong expertise in SAP PM and CS modules . Hands-on experience in Warranty Management processes. Proven track record of working in the manufacturing domain . Excellent understanding of plant maintenance processes and service order processing. Strong communication, problem-solving, and client-facing skills. Ability to lead workshops and training sessions. Preferred Qualifications: SAP Certification in PM/CS is a plus. Experience with S/4HANA is an advantage. Knowledge of integration with third-party systems or tools.

Job Title: Warranty Executive/Incharge Company Overview: Autobahn Trucking Corporation, a subsidiary of Nippon Group, is one of Kerala's largest privately-owned companies, specializing in the automotive sector. Established in 2012 and we have expanded across Kerala, Maharashtra, and Goa. With over 2,000 + employees, our professionally managed team drives innovation and excellence in automotive trading and services. Role: We are seeking a skilled Warranty Executive/Incharge to manage warranty processes, ensure customer satisfaction, and maintain compliance with manufacturer guidelines. The role involves coordinating warranty claims, liaising with stakeholders, and supporting our service operations. Key Responsibilities: Process and validate warranty claims in line with company and manufacturer policies (e.g., Daimler India). Coordinate with service teams, customers, and manufacturers to resolve warranty issues efficiently. Maintain accurate records of warranty claims, approvals, and rejections. Ensure compliance with warranty terms, conditions, and regulatory requirements. Train service staff on warranty procedures and updates. Handle customer queries and escalations related to warranty services. Prepare reports on warranty performance for management review. Qualifications: Diploma or BTech in Automobile Engineering, Mechanical Engineering, Business Administration, or related field. 2-7 years of experience in warranty management, preferably in the automotive or commercial vehicle sector. Strong understanding of warranty processes and automotive systems. Proficiency in MS Office (Excel, Word) and warranty management software. Location: Muvattupuzha, Ernakulam Experience: 2-7 years Job Type: Full-time Application: Join Autobahn Trucking Corporation and contribute to our legacy of excellence in the automotive industry. Apply now on Naukri.com with your updated resume! Keywords: Warranty Executive, Warranty Incharge, Automotive Warranty, Commercial Vehicles, Daimler India, Autobahn Trucking, Kerala

Role & responsibilities 1. Carry Out Warranty resolution activities on day-to-day basis. 2. Spares order booking & despatch coordination 3. Handling of insurance cases & closure 4. Attending site visit with ASCs/Dealer persons/BO/ZO to resolve & satisfy the customer. 5. Site support for Solar pumping systems to ASC/Dealers network. 6. Repairing activity for call back Solar Controllers, Pumps, Motors and Other Electrical parts 7. Reducing number of complaints & warranty claims. 8. Development of ASC (Authorized Service Centres) Preferred candidate profile # BE or Diploma in Electricals or Electronic or Mechanical Engineering. # 5 to 8 years for BE , 8 to 10 Years for Diploma # Solar Service industry & Installation, Commissioning is preferred . # In-Depth Knowledge of Solar Pumping Systems. # Domain knowledge of PUMP, AC/DC MOTOR & Solar Controller

Position Title: Territory Customer Support Manager Reporting to: Regional Customer Support Head Exp: 8 - 13 years Education: Engineering degree in Automobile/Mech Responsibilities: 1. Responsible for setting up the service network for the region. 2. Handling the customer complaints across dealer network to reduce customer dissatisfaction. 3. Training of service team at the dealerships. 4. Responsible for after sales support and spares. 5. Local language & Automobile service background must 6. Good communication and troubleshooting skills. Job Location: Anywhere in Andhra Pradesh

Skill required: Supply Chain - Warranty Management Designation: Business Advisory Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years What would you do? Manage planning, procurement, distribution and aftermarket service supply chain operations, helping clients realize $5 for every $1 spent on our servicesImplement practices to improve operational efficiencies. Warranty administrator capable of processing and analyzing dealer claims for commercial vehicle. To manage warranty claim for commercial vehicles within designated cycle time (TAT). Investigate warranty claims, facilitate recovery, and assign appropriate liability and responsibilities for the warranty claim failure. Responsible to generate weekly & monthly production report for the team. Responsible for quality audits for the team. Verification and analysis of warranty claims based on available external resources (e.g. Dealer portal, parts catalogs, sales information) You will be a part of Supply Chain Management team where in you will be accountable to manage the Supply Chain and provide insights which will help in increasing efficiency by doing away with waste and facilitating greater profits. It also involves management of the flow of goods and services and including all processes that transform raw materials into final products.In Warranty Management, you will be working on defining warranty offerings; run outsourced after-sales warranty support and entitlement programs; evaluate customer feedback and planned versus actual costs of warranty coverage; use warranty data analytics to reduce cost and improve product quality; increase recoveries from suppliers and design and deploy warranty solutions. The team also works on the verification and analysis of warranty claims based on available and external resources - a portal with supporting information. What are we looking for? Manage warranty claim by verifying and validating troubleshooting and diagnostic test performed by the dealer. Technical review of the parts, cause of defect and defect description to validate warranty claims. Proficient in different part failure & repair process like Engine, Transmission, motors, pumps, Electrical and hydraulic component Collaborate with the internal & external stakeholders to understand product issues and determine claim validity. Should be able to interpret dealers complaint, cause & correction to take final decision on the warranty claims. Should be able to understand & draw conclusions from attached test/diagnostic reports for fair validation of claims. Communicate with Dealers the shortfall & missing informations for timely closure of claims. Should be able to suggest new ideas for warranty saving enhancement & be able to generate continuous improvement in the existing used cases. Analyze and Identifying patterns in submitted claims & recommend corrective actions to improve warranty savings. Proactively learn about new product launches & update on products through web academy and clients websites. Should keep himself updated on changing dynamics of the industry & warranty business Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your expected interactions are within your own team and direct supervisor You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments The decisions that you make would impact your own work You will be an individual contributor as a part of a team, with a predetermined, focused scope of work Please note that this role may require you to work in rotational shifts Qualifications Any Graduation

TBD Qualifications TBD

Skill required: Supply Chain - Warranty Management Designation: Business Advisory Associate Qualifications: BE/BTech/Diploma in Automobile Years of Experience: 1 to 3 years What would you do? provide required warranty cost saving to our client by adjusting the claims submitted by dealer. Investigate warranty claims and take appropriate decision. Be a process SME and take initiative to improve team performance. Diagos complex automotive claims. Verifcation and Analisys of automotive warranty repair claims based on external support resources (Parts catalog, dealer assist & standard labor time). Implement practices to improve operational efficiency. What are we looking for? BE Automobile Graduate/Diploma with or without Automotive experienceBE Mechanical Graduate/Diploma with Automotive experienceExperience in WarrantyExperience with Auto componentsInterpersonal skills to deal with dealers, warranty engineers, etcData processing accuracy, detail oriented, and ability to evaluate/research a warranty claimExpert level capability in use of desktop software (MS Office Suite, with focus on Excel)Organized, timely, pro-active and highly productiveStrong written communication in EnglishAttention to detail and ability to multi-taskExperience in Warranty /Auto Dealership Automotive Warranty Automotive Warranty Claims Processing Automotive Warranty Claims Administration Automotive After Sales Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your expected interactions are within your own team and direct supervisor You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments The decisions that you make would impact your own work You will be an individual contributor as a part of a team, with a predetermined, focused scope of work Please note that this role may require you to work in rotational shifts

The Strategy & Consulting Global Network Song Practice | Value Architect Join our team of Customer Service consultants who solve customer-facing challenges at clients spanning sales, service, and marketing to accelerate business change. Practice: Global Network, SONG I Areas of Work: Value Architecture | Level: Manager/ Senior Manager| Location: Delhi, Gurgaon, Mumbai, Bangalore, Chennai, Pune, Hyderabad | Years of Exp: 7 to 14 years Explore an Exciting Career at Accenture Are you passionate about scaling businesses using in-depth frameworks and techniques to solve customer facing challenges? Do you want to design, build and implement strategies to enhance business performance? Does working in an inclusive and collaborative environment spark your interest? Then, this is the right place for you! Welcome to a host of exciting global opportunities within Accenture Strategy & Consultings Global Network SONG practice. The Practice- A Brief Sketch The Strategy & Consulting Global Network Song practice is aligned to the Global Network Practice of Accenture and works with clients across their marketing, sales and services functions. As part of the team, you will provide transformation services driven by key offerings like Living Marketing, Connected Commerce and Advanced Customer Engagement. These services help our clients become living businesses by optimizing their marketing, sales and customer service strategy, thereby driving cost reduction, revenue enhancement, customer satisfaction and impacting front end business metrics in a positive manner. You will work closely with our clients as consulting professionals who design, build and implement initiatives that can help enhance business performance. As part of these, you are expected to - Translate strategic objectives into high-impact use cases in the specific area of expertise. Understand clients business priorities and focus areas to identify the right business scenarios and impacted value levers (KPIs) to include in the business case. Ideate and execute on compelling value creation workshops. Conduct detailed qualitative and quantitative research to lay the foundation of a strong business case. Own every stage of the value creation process, from research and identification to value drafting and dashboarding. Define value architecting requirements and work with Accenture teams to deliver solutions. Advise clients on industry best practices and client examples of value creation and realization Accurately estimate time to complete work. Continually experiment with new tools, technologies and sharpen analytical skills. Ability to research and provide strategic, goal-driven solutions for clients. Lead and Collaborate with both offshore & onshore cross functional and technical teams, including client-side managers, business heads, and other stakeholders across the organization. Provide useful contributions to team meetings and conversations, actively participating in client meetings and workshops- Ability to create hypothesis based on understanding of clients issues. Bring your best skills forward to excel at the role: Apply best of breed Excel practices- Deep-dive with solid knowledge of formulas & macros to bring in speed & efficiency. Maximize experience in developing interactive models: Use relevant dashboard creation platforms (Power BI, Tableau, etc.) to design and apply interactive dashboards. Innovate with Creativity: Demonstrate an ability to work in a fast-paced environment with the ability to abstract value into compelling business story. Participate in pre-sales activities including response to RFPs, creating proofs of concept, creating effective presentations, demonstrating solutions during client orals, effort and cost estimation process, etc. Participate in practice-specific initiatives including creating points of view, creating reusable assets on contact center space, performing analysis on industry research and market trends and bringing in innovative solutions, etc. Read about us. Blogs Qualifications Your experience counts! MBA from a tier 1 institute 12+ years of experience in strategy/value office & consulting roles with P&L exposure Deep understanding of Customer Service function for two industries Good understanding of sales & marketing as a function Solid experience in developing quantitative models. Conducting qualitative & quantitative research Anchoring client/senior stakeholder conversations Creating engaging storyboards using the best data visualization tools such as Power BI, Tableau, etc. Passionate about story telling and excellent visual skills (using power point, figma tools) What’s in it for you? An opportunity to work on transformative projects with key G2000 clients Potential to Co-create with leaders in strategy, industry experts, enterprise function practitioners and, business intelligence professionals to shape and recommend innovative solutions that leverage emerging technologies. Ability to embed responsible business into everything—from how you service your clients to how you operate as a responsible professional. Personalized training modules to develop your strategy & consulting acumen to grow your skills, industry knowledge and capabilities Opportunity to thrive in a culture that is committed to accelerate equality for all. Engage in boundaryless collaboration across the entire organization. About Accenture: Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions — underpinned by the world’s largest delivery network — Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With 569,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at www.accenture.com About Accenture Strategy & Consulting: Accenture Strategy shapes our clients’ future, combining deep business insight with the understanding of how technology will impact industry and business models. Our focus on issues such as digital disruption, redefining competitiveness, operating and business models as well as the workforce of the future helps our clients find future value and growth in a digital world. Today, digital is changing the way organizations engage with their employees, business partners, customers and communities. This is our unique differentiator. To bring this global perspective to our clients, Accenture Strategy's services include those provided by our Capability Network – a distributed management consulting organization that provides management consulting and strategy expertise across the client lifecycle. Our Capability Network teams complement our in-country teams to deliver cutting-edge expertise and measurable value to clients all around the world.For more information visit https://www.accenture.com/us-en/Careers/capability-network Accenture Global Network Song | Accenture in One Word At the heart of every great change is a great human. If you have ideas, ingenuity and a passion for making a difference, come and be a part of our team.

Level "‹ Senior Manager "‹ Manager "‹ Consultant/ Analyst "‹ Key Responsibilities "‹ Lead consulting engagements focused on optimizing spare parts supply chain processes, including planning, execution, inventory management, order management, and reverse logistics. "‹ Develop and implement strategic plans to improve parts availability, reduce lead times, minimize inventory carrying costs, and enhance overall supply chain performance. "‹ Assess and analyze current supply chain processes, identify inefficiencies, and provide actionable recommendations to clients. "‹ Manage reverse logistics processes to ensure efficient handling of returns, repairs, and exchanges, minimizing costs and maximizing customer satisfaction. "‹ Develop and implement warranty management strategies to reduce warranty costs, improve response times, and enhance customer experiences. "‹ Utilize data analytics and supply chain modeling tools to forecast demand, optimize inventory levels, and improve order management. "‹ Collaborate with client teams across various functions, such as procurement, operations, logistics, and customer service, to ensure alignment and effective execution of supply chain initiatives. "‹ Driving the sales growth through participation in business development activities, development of thought leadership content, including white papers & presentations, monitoring industry trends for key potential opportunities & threats. "‹ Manage consulting engagements focused on optimizing spare parts supply chain processes, including planning, execution, inventory management, order management, and reverse logistics. "‹ Implement plans to improve parts availability, reduce lead times, minimize inventory carrying costs, and enhance overall supply chain performance. "‹ Assess and analyze current supply chain processes, identify inefficiencies, and provide actionable recommendations to clients. "‹ Design reverse logistics processes to ensure efficient handling of returns, repairs, and exchanges, minimizing costs and maximizing customer satisfaction. "‹ Implement warranty management strategies to reduce warranty costs, improve response times, and enhance customer experiences. "‹ Utilize data analytics and supply chain modeling tools to forecast demand, optimize inventory levels, and improve order management. "‹ Collaborate with client teams across various functions, such as procurement, operations, logistics, and customer service, to ensure alignment and effective execution of supply chain initiatives. "‹ Execute consulting engagements focused on optimizing spare parts supply chain processes, including planning, execution, inventory management, order management, and reverse logistics. "‹ Analyze plans to improve parts availability, reduce lead times, minimize inventory carrying costs, and enhance overall supply chain performance. "‹ Assess and analyze current supply chain processes, identify inefficiencies, and provide actionable recommendations to clients. "‹ Support implementation of reverse logistics processes to ensure efficient handling of returns, repairs, and exchanges, minimizing costs and maximizing customer satisfaction. "‹ Support creation of warranty management strategies to reduce warranty costs, improve response times, and enhance customer experiences. "‹ Utilize data analytics and supply chain modeling tools to forecast demand, optimize inventory levels, and improve order management. "‹ Collaborate with client teams across various functions, such as procurement, operations, logistics, and customer service, to ensure alignment and effective execution of supply chain initiatives. "‹ "‹ Qualifications Qualifications ? Bachelor’s degree in Supply Chain Management, Industrial Engineering, Business Administration, or a related field; Master’s degree or MBA preferred. ? 7-10 years of experience in supply chain management, with a focus on spare parts planning, inventory management, reverse logistics, and warranty management. ? Proven experience in supply chain consulting or in-house supply chain roles, with a demonstrated ability to lead and deliver successful projects. ? Strong understanding of supply chain processes, including demand forecasting, inventory optimization, order management, and reverse logistics. ? Experience with supply chain management software (e.g., SAP, Oracle, Microsoft Dynamics, SAP eSPP, Servigistics, Oracle SPP, Baxter Planning, IFS Service Parts Management, PTC ) and data analysis tools. ? Experience in working in Services Supply Chain model on Service supply chain Strategy, Digital Aftersales support, Reverse Logistics for repairs and returns, Spare Parts Planning and control ? Bachelor’s degree in Supply Chain Management, Industrial Engineering, Business Administration, or a related field; Master’s degree or MBA preferred. ? 5-7 years of experience in supply chain management, with a focus on spare parts planning, inventory management, reverse logistics, and warranty management. ? Proven experience in supply chain consulting or in-house supply chain roles, with a demonstrated ability to lead and deliver successful projects. ? Strong understanding of supply chain processes, including demand forecasting, inventory optimization, order management, and reverse logistics. ? Experience with supply chain management software (e.g., SAP, Oracle, Microsoft Dynamics, SAP eSPP, Servigistics, Oracle SPP, Baxter Planning, IFS Service Parts Management, PTC ) and data analysis tools. ? Experience in working in Services Supply Chain model on Service supply chain Strategy, Digital Aftersales support, Reverse Logistics for repairs and returns, Spare Parts Planning and control ? Bachelor’s degree in Supply Chain Management, Industrial Engineering, Business Administration, or a related field; Master’s degree or MBA preferred. ? 2-4 years of experience in supply chain management, with a focus on spare parts planning, inventory management, reverse logistics, and warranty management. ? Proven experience in supply chain consulting or in-house supply chain roles, with a demonstrated ability to lead and deliver successful projects. ? Strong understanding of supply chain processes, including demand forecasting, inventory optimization, order management, and reverse logistics. ? Experience with supply chain management software (e.g., SAP, Oracle, Microsoft Dynamics, SAP eSPP, Servigistics, Oracle SPP, Baxter Planning, IFS Service Parts Management, PTC ) and data analysis tools. ? Experience in working in Services Supply Chain model on Service supply chain Strategy, Digital Aftersales support, Reverse Logistics for repairs and returns, Spare Parts Planning and control ?

About The Role Template Job Title - GN - SONG - Service - CX - Value Architect Manager Management Level :07 - Manager Location:Delhi, Gurgaon, Mumbai, Bangalore, Chennai, Pune, Hyderabad Must have skills:Value Realisation Experience:7 to 14 years Educational Qualification:MBA from a tier 1 institute Job Summary :As part of the team, you will provide transformation services driven by key offerings like Living Marketing, Connected Commerce and Advanced Customer Engagement. These services help our clients become living businesses by optimizing their marketing, sales and customer service strategy, thereby driving cost reduction, revenue enhancement, customer satisfaction and impacting front end business metrics in a positive manner.Roles & Responsibilities: Translate strategic objectives into high-impact use cases in the specific area of expertise. Understand client's business priorities and focus areas to identify the right business scenarios and impacted value levers (KPIs) to include in the business case. Ideate and execute on compelling value creation workshops. Conduct detailed qualitative and quantitative research to lay the foundation of a strong business case. Own every stage of the value creation process, from research and identification to value drafting and dashboarding. Define value architecting requirements and work with Accenture teams to deliver solutions. Advise clients on industry best practices and client examples of value creation and realization Accurately estimate time to complete work. Continually experiment with new tools, technologies and sharpen analytical skills. Ability to research and provide strategic, goal-driven solutions for clients. Lead and Collaborate with both offshore & onshore cross functional and technical teams, including client-side managers, business heads, and other stakeholders across the organization. Provide useful contributions to team meetings and conversations, actively participating in client meetings and workshops- Ability to create hypothesis based on understanding of clients' issues.Professional & Technical Skills: Apply best of breed Excel practices- Deep-dive with solid knowledge of formulas & macros to bring in speed & efficiency. Maximize experience in developing interactive models:Use relevant dashboard creation platforms (Power BI, Tableau, etc.) to design and apply interactive dashboards. Innovate with Creativity:Demonstrate an ability to work in a fast-paced environment with the ability to abstract value into compelling business story. Participate in pre-sales activities including response to RFPs, creating proofs of concept, creating effective presentations, demonstrating solutions during client orals, effort and cost estimation process, etc. Participate in practice-specific initiatives including creating points of view, creating reusable assets on contact center space, performing analysis on industry research and market trends and bringing in innovative solutions, etc.Additional Information: 12+ years of experience in strategy/value office & consulting roles with P&L exposure Deep understanding of Customer Service function for two industries Good understanding of sales & marketing as a function Solid experience in developing quantitative models. Conducting qualitative & quantitative research Anchoring client/senior stakeholder conversations Creating engaging storyboards using the best data visualization tools such as Power BI, Tableau, etc. Passionate about story telling and excellent visual skills (using power point, figma tools) Qualifications Experience:7 to 14 yearsEducational Qualification:MBA from a tier 1 institute

About The Role Template Job Title - GN - SONG - Service - CX - Value Architect Manager Management Level :07 - Manager Location:Delhi, Gurgaon, Mumbai, Bangalore, Chennai, Pune, Hyderabad Must have skills:Value Realisation Experience:7 to 14 years Educational Qualification:MBA from a tier 1 institute Job Summary :As part of the team, you will provide transformation services driven by key offerings like Living Marketing, Connected Commerce and Advanced Customer Engagement. These services help our clients become living businesses by optimizing their marketing, sales and customer service strategy, thereby driving cost reduction, revenue enhancement, customer satisfaction and impacting front end business metrics in a positive manner.Roles & Responsibilities: Translate strategic objectives into high-impact use cases in the specific area of expertise. Understand client's business priorities and focus areas to identify the right business scenarios and impacted value levers (KPIs) to include in the business case. Ideate and execute on compelling value creation workshops. Conduct detailed qualitative and quantitative research to lay the foundation of a strong business case. Own every stage of the value creation process, from research and identification to value drafting and dashboarding. Define value architecting requirements and work with Accenture teams to deliver solutions. Advise clients on industry best practices and client examples of value creation and realization Accurately estimate time to complete work. Continually experiment with new tools, technologies and sharpen analytical skills. Ability to research and provide strategic, goal-driven solutions for clients. Lead and Collaborate with both offshore & onshore cross functional and technical teams, including client-side managers, business heads, and other stakeholders across the organization. Provide useful contributions to team meetings and conversations, actively participating in client meetings and workshops- Ability to create hypothesis based on understanding of clients' issues.Professional & Technical Skills: Apply best of breed Excel practices- Deep-dive with solid knowledge of formulas & macros to bring in speed & efficiency. Maximize experience in developing interactive models:Use relevant dashboard creation platforms (Power BI, Tableau, etc.) to design and apply interactive dashboards. Innovate with Creativity:Demonstrate an ability to work in a fast-paced environment with the ability to abstract value into compelling business story. Participate in pre-sales activities including response to RFPs, creating proofs of concept, creating effective presentations, demonstrating solutions during client orals, effort and cost estimation process, etc. Participate in practice-specific initiatives including creating points of view, creating reusable assets on contact center space, performing analysis on industry research and market trends and bringing in innovative solutions, etc.Additional Information: 12+ years of experience in strategy/value office & consulting roles with P&L exposure Deep understanding of Customer Service function for two industries Good understanding of sales & marketing as a function Solid experience in developing quantitative models. Conducting qualitative & quantitative research Anchoring client/senior stakeholder conversations Creating engaging storyboards using the best data visualization tools such as Power BI, Tableau, etc. Passionate about story telling and excellent visual skills (using power point, figma tools) Qualifications Experience:7 to 14 yearsEducational Qualification:MBA from a tier 1 institute

Skill required: Delivery - Warranty Management Designation: I&F Decision Sci Practitioner Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years What would you do? Data & AIIn Warranty Management, you will be working on defining warranty offerings; run outsourced after-sales warranty support and entitlement programs; evaluate customer feedback and planned versus actual costs of warranty coverage; use warranty data analytics to reduce cost and improve product quality; increase recoveries from suppliers and design and deploy warranty solutions. The team also works on the verification and analysis of warranty claims based on available and external resources - a portal with supporting information. What are we looking for? Warranty/ Analytics/ Automobile Data Analysis Business Intelligence Reporting Scripting Adaptable and flexible Ability to work well in a team Commitment to quality Agility for quick learning Written and verbal communicationPython, SQL, ML Roles and Responsibilities: In this role you are required to do analysis and solving of lower-complexity problems Your day-to-day interaction is with peers within Accenture before updating supervisors In this role you may have limited exposure with clients and/or Accenture management You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments The decisions you make impact your own work and may impact the work of others You will be an individual contributor as a part of a team, with a focused scope of work Qualifications Any Graduation

Level "‹ Senior Manager "‹ Manager "‹ Consultant/ Analyst "‹ Key Responsibilities "‹ Lead consulting engagements focused on optimizing spare parts supply chain processes, including planning, execution, inventory management, order management, and reverse logistics. "‹ Develop and implement strategic plans to improve parts availability, reduce lead times, minimize inventory carrying costs, and enhance overall supply chain performance. "‹ Assess and analyze current supply chain processes, identify inefficiencies, and provide actionable recommendations to clients. "‹ Manage reverse logistics processes to ensure efficient handling of returns, repairs, and exchanges, minimizing costs and maximizing customer satisfaction. "‹ Develop and implement warranty management strategies to reduce warranty costs, improve response times, and enhance customer experiences. "‹ Utilize data analytics and supply chain modeling tools to forecast demand, optimize inventory levels, and improve order management. "‹ Collaborate with client teams across various functions, such as procurement, operations, logistics, and customer service, to ensure alignment and effective execution of supply chain initiatives. "‹ Driving the sales growth through participation in business development activities, development of thought leadership content, including white papers & presentations, monitoring industry trends for key potential opportunities & threats. "‹ Manage consulting engagements focused on optimizing spare parts supply chain processes, including planning, execution, inventory management, order management, and reverse logistics. "‹ Implement plans to improve parts availability, reduce lead times, minimize inventory carrying costs, and enhance overall supply chain performance. "‹ Assess and analyze current supply chain processes, identify inefficiencies, and provide actionable recommendations to clients. "‹ Design reverse logistics processes to ensure efficient handling of returns, repairs, and exchanges, minimizing costs and maximizing customer satisfaction. "‹ Implement warranty management strategies to reduce warranty costs, improve response times, and enhance customer experiences. "‹ Utilize data analytics and supply chain modeling tools to forecast demand, optimize inventory levels, and improve order management. "‹ Collaborate with client teams across various functions, such as procurement, operations, logistics, and customer service, to ensure alignment and effective execution of supply chain initiatives. "‹ Execute consulting engagements focused on optimizing spare parts supply chain processes, including planning, execution, inventory management, order management, and reverse logistics. "‹ Analyze plans to improve parts availability, reduce lead times, minimize inventory carrying costs, and enhance overall supply chain performance. "‹ Assess and analyze current supply chain processes, identify inefficiencies, and provide actionable recommendations to clients. "‹ Support implementation of reverse logistics processes to ensure efficient handling of returns, repairs, and exchanges, minimizing costs and maximizing customer satisfaction. "‹ Support creation of warranty management strategies to reduce warranty costs, improve response times, and enhance customer experiences. "‹ Utilize data analytics and supply chain modeling tools to forecast demand, optimize inventory levels, and improve order management. "‹ Collaborate with client teams across various functions, such as procurement, operations, logistics, and customer service, to ensure alignment and effective execution of supply chain initiatives. "‹ "‹ Qualifications Qualifications ? Bachelor’s degree in Supply Chain Management, Industrial Engineering, Business Administration, or a related field; Master’s degree or MBA preferred. ? 7-10 years of experience in supply chain management, with a focus on spare parts planning, inventory management, reverse logistics, and warranty management. ? Proven experience in supply chain consulting or in-house supply chain roles, with a demonstrated ability to lead and deliver successful projects. ? Strong understanding of supply chain processes, including demand forecasting, inventory optimization, order management, and reverse logistics. ? Experience with supply chain management software (e.g., SAP, Oracle, Microsoft Dynamics, SAP eSPP, Servigistics, Oracle SPP, Baxter Planning, IFS Service Parts Management, PTC ) and data analysis tools. ? Experience in working in Services Supply Chain model on Service supply chain Strategy, Digital Aftersales support, Reverse Logistics for repairs and returns, Spare Parts Planning and control ? Bachelor’s degree in Supply Chain Management, Industrial Engineering, Business Administration, or a related field; Master’s degree or MBA preferred. ? 5-7 years of experience in supply chain management, with a focus on spare parts planning, inventory management, reverse logistics, and warranty management. ? Proven experience in supply chain consulting or in-house supply chain roles, with a demonstrated ability to lead and deliver successful projects. ? Strong understanding of supply chain processes, including demand forecasting, inventory optimization, order management, and reverse logistics. ? Experience with supply chain management software (e.g., SAP, Oracle, Microsoft Dynamics, SAP eSPP, Servigistics, Oracle SPP, Baxter Planning, IFS Service Parts Management, PTC ) and data analysis tools. ? Experience in working in Services Supply Chain model on Service supply chain Strategy, Digital Aftersales support, Reverse Logistics for repairs and returns, Spare Parts Planning and control ? Bachelor’s degree in Supply Chain Management, Industrial Engineering, Business Administration, or a related field; Master’s degree or MBA preferred. ? 2-4 years of experience in supply chain management, with a focus on spare parts planning, inventory management, reverse logistics, and warranty management. ? Proven experience in supply chain consulting or in-house supply chain roles, with a demonstrated ability to lead and deliver successful projects. ? Strong understanding of supply chain processes, including demand forecasting, inventory optimization, order management, and reverse logistics. ? Experience with supply chain management software (e.g., SAP, Oracle, Microsoft Dynamics, SAP eSPP, Servigistics, Oracle SPP, Baxter Planning, IFS Service Parts Management, PTC ) and data analysis tools. ? Experience in working in Services Supply Chain model on Service supply chain Strategy, Digital Aftersales support, Reverse Logistics for repairs and returns, Spare Parts Planning and control ?

Service Advisor is responsible for recording the service needs of the customers and ensuring that the vehicles are delivered on time after completion of all repair works as per the RO. Deliver high customer satisfaction CSI as per OEM Parameters, Required Candidate profile • Should be receptive and an excellent listener, Must exhibit customer friendly attitude. • Possess good communication skills. Be a proactive person. Knowledge of automobile working essential.

Position Title: AGM / DGM - Service Department: Customer Service Reports To: Director Work Location: Gurugram Experience Required: 10 to 15 Years Industry Preference: Medical Devices & Equipment's Consumer Electronics & Appliances Diagnostics Role Overview We are looking for a highly driven and experienced AGM/DGM Service Operations to lead and streamline our nationwide service operations. The incumbent will be responsible for overseeing end-to-end service delivery, ensuring customer satisfaction, strengthening channel and government service operations, driving process excellence, and aligning the service function with overall business goals. A strong orientation toward post-sales revenue generation through spare parts sales is also expected. Key Responsibilities 1. Service Strategy & Planning Develop and implement national service strategies in alignment with organizational goals and customer expectations. Design SOPs, SLAs, escalation matrix, and service frameworks for preventive and corrective maintenance. 2. Pan India Service Operations Management Lead and manage a large service team deployed across India (Field Engineers, Regional Service Managers, Technical Support). Monitor service KPIs (TAT, FTR, uptime, customer satisfaction) and ensure adherence to defined metrics. Oversee service operations for both Channel Partners and Government installations (tenders, AMC, warranty, etc.). 3. Customer Experience & Issue Resolution Build a customer-centric culture within the service team. Ensure timely and quality resolution of service complaints with root cause analysis and long-term fixes. Develop and implement feedback mechanisms to capture service performance insights. 4. Team Management & Capability Building Lead a strong service team, ensuring proper recruitment, training, mentoring, and performance evaluation. Conduct periodic training and certification for Field Engineers and Service Managers. 5. Spare Parts & Revenue Management Develop and manage a robust system for spare parts planning, pricing, inventory, and logistics. Drive spare parts sales as a revenue stream, with proper monitoring and achievement of monthly/quarterly targets. 6. Service Network Development Expand and upgrade service partner network in key geographies. Ensure partner alignment with companys technical and customer service standards. 7. Cross-Functional Collaboration Collaborate with Product, Quality, Sales, and R&D teams to ensure product feedback loop and quality improvement. Support marketing and pre-sales teams with service capability presentations when needed. Desired Profile Education: B.Tech / BE in Electronics, Biomedical, Mechanical or related field. MBA preferred but not mandatory. Experience: 1015 years of relevant experience in managing national service operations in Medical Devices, Consumer Electronics, Appliances, or similar industries. Strong exposure to both direct service operations and partner-managed service delivery. Experience with CRM tools, service ticketing systems, and service automation initiatives. Proven ability to lead large teams, build processes, manage P&L of service function (revenue + cost), and drive operational efficiency.