Assistant Product Manager

Company:

About the Role

Assistant Manager – Product Support

Key Responsibilities

Customer Support & Relationship Management

• Handle OEM customers, end-users, and channel partners with professionalism and responsiveness.
• Ensure high levels of customer satisfaction through timely issue resolution and proactive support.
• Serve as the primary point of contact for all product-related support requests.

Technical Support & Failure Analysis

• Conduct comprehensive failure analysis for field and in-house product issues.
• Organize and lead field failure review meetings with customers and internal teams.
• Prepare and submit

  CAPA (Corrective and Preventive Actions)

  reports in a timely manner.
• Support both

  new products

  and

  delivered products

  by providing technical insights, usage guidance, and performance feedback.

Data Management & Reporting

• Collect, maintain, and analyze customer complaint data on a regular basis.
• Prepare detailed reports, dashboards, and presentations for internal review and customer meetings.
• Present findings, trends, and resolutions effectively to customers and the management team.

Team Management

• Manage and guide the in-house and field servicing teams to ensure efficient service delivery.
• Conduct training sessions for in-house service engineers and field service teams on product knowledge, troubleshooting, and best practices.
• Collaborate closely with cross-functional teams (CFT) including R&D, Production, Quality, and Sales for issue resolution and product improvement.

Coordination & Continuous Improvement

• Participate actively in internal CFT meetings and follow up on action items.
• Provide structured feedback to the design and development teams for continuous product enhancement.
• Support OEM integrations and Superfan product installations where required.

Skills & Competencies

• Strong technical understanding of electrical & electronics systems (preferably fans, motor controls, or drives).
• Excellent analytical and failure analysis skills.
• Good presentation and communication abilities.
• Strong team management and coordination skills.
• Ability to handle pressure, multitask, and work independently with minimal supervision.
• Proficiency in MS Office tools for data analysis and presentation.

Why Join Us?

• Opportunity to work with a leading BLDC motor and energy-efficient technology company.
• Exposure to OEM clients, innovative products, and customer-facing technical leadership roles.
• Work on customised drives for a variety of motors that are futuristic, offering strong learning and growth in next-generation motor control technologies.
• Room for professional growth and cross-functional learning.