Key Accounts Manager Job Summary: Field sales executive focused on customers to achieve revenue and margin goals in assigned accounts. Identifies customer needs and applies companys value proposition to drive sales growth and improved profitability. Develops strategic relationships and aligns customer and business goals, creating and managing a business and execution plan for shared success among the customer, vendor partners and the company. Principal Responsibilities: Serves as the primary point of contact for the customer interface to the company's resources that drives and supports high levels of customer satisfaction and loyalty, as measured in surveys and share of wallet. Develops strong, strategic relationships with customer(s) to identify and leverage the customers business goals, growth strategies and profit drivers to deliver the appropriate business value proposition sales solution strategy. Provides leadership and guidance in critical customer planning and engagement. Performs critical customer analysis to identify and leverage the partners marketing programs to achieve growth in their customers solutions capability. Engages customer(s) in joint planning that integrates the company's services, programs and supplier partnerships securing customer commitment for the development of a comprehensive investment in strategies that advance the companys market position, entanglement and financial goals Conducts regular business reviews with assigned accounts to track progress toward revenue and growth goals and owns execution of business plan. Maintains and monitors pipeline and metrics for assigned customers, performs analysis and identifies improvement opportunities. Supports supplier's strategies by aligning solutions with customer to maximize profitable growth, and customer expansion. Prioritize customers and opportunities with greatest potential for success. Closely manages profitability by minimizing profit leaks and maximizing gross profit. Other duties as assigned. Job Level Specifications: Solid understanding of business, financials, products/services, the market, and the needs of assigned accounts. Understands emerging market trends and interdependencies impacting customers; leverages understanding to expand relationships with own customers. May be recognized as an expert in one area. Complexity is high (territory/account, products/services, sales or account management process). Requires developed sales expertise across a defined portfolio of products./services/accounts; applies expertise in a complex sales environment. Works independently or may lead teams to identify, pursue or manage accounts/opportunities with large size/strategic importance/risk of loss. Acts as a resource for colleagues with less experience; may serve as team lead and help develop colleagues' and customers' understanding. Has autonomy to set and negotiate product/service terms; plans own territory or account approach. Collaborates with team and leadership. Has direct contact with clients and decision makers; participates in team sales for major accounts. Leads the negotiations on medium-sized, complex accounts; plans own territory or account approach. Works within broad guidelines and policies to develop business with new and existing customers Work Experience: Minimum experience required is typically 5+ years with bachelor's or equivalent. It's possible for a career salesperson to plateau for many years at this level. Education and Certification(s): Bachelors degree or equivalent experience from which comparable knowledge and job skills can be obtained.

Position- HR Executive Employment Type - Contract Experience- 2-5 years of relevant TA, HR Generalist experience Location- Bangalore Reports to- Human Resources Manager_HRSC Role: Be a brand ambassador for Avnet through quality hiring. Decision maker for candidate fitment. Recruiter for all hiring requirements across functions PAN India in a highly cost-effective manner using modern and trending sources. Coordinator for LMS, Leave Management, Retiral Benefits, Internal Communication, Employee Insurance co-ordination etc. Duties and responsibilities: Onboarding, New Employee Induction and Orientation for new joiners. Co-ordinate for Statutory Benefits like PF, Gratuity claims etc. SPOC for Temp Staff Hiring and manage employee queries. Co-ordinate and Manage Leave Management System, Reconciliations. Internal Employee Communication and Employee Branding. Co-ordinate Employee Insurance, Health Checks etc. Process Weekly monthly bi-weekly reports as per schedules/ adhoc requests. Experience: Must: Overall 2-5 years of experience in electronics related industry. Hands-on and current experience in recruitment is a must. Preferable: (2+years in overall experience) Learning & Development Co-ordination Benefits Administration Experience in the role in an MNC Skill sets: Integrity is one of our core values and ranks high in the list. Excellent written and oral business communication skills. Tech savvy contemporary talent acquisition skills, especially social networking. Proven skills in Power point, Excel is essential and mandatory. Working knowledge on Workday, HR Now would be additional advantage. Strong skills in analysis of reports, a strategic mindset to propose, plan further actions. Skills to prioritize, process ownership, eye for detail would be an advantage to excel further.

Job Summary: Drives the design chain value proposition by generating the greatest number of design wins in technologies and registrations for customers engaged in product design resulting in growing business. Interface with the engineering departments of customers and suppliers. Performs a variety of product, technical and engineering functions including but not limited to: pre/post sales support, research, design and development. Principal Responsibilities: Proactively develops and implements the technical sales account penetration strategy in each market presenting new products and technologies to current and potential customers; develop knowledge to uncover, understand, compare, and contrast the solutions (pre-component selection). Provide valuable participation in supplier/customer design review. Good understanding of customer needs relative to product(s), technology, direction, competition, design process and design cycle. Identify and develop relationships with all key technical decision makers and influencers in each account. Discover design requirements from the system level down to each individual element collaborating with the design, production and/or engineering departments to develop/execute technical strategies that help solve customer design challenges. Market supported lines to sales team by driving adoption of advocated solutions, with supplier partners, that meet customer needs and lead to increased design activity, design wins and sales growth. Proactively provides general application and product level sales training, proactively align with sales team in securing business. Communicate account calls with suppliers, account managers and/or inside sales. Identifies and tracks largest design opportunities from concept to production, utilizing all supplier resources to assure greatest potential for success. Creates presentations and other sales tools to enhance technical value and become a "trusted advisor" to both internal and external customers. Manages the product from beginning to end which involves communication and in-depth consultation with customers, sales and vendors. Research major industry players to be able to communicate to internal and external customers industry trends and directions. A thorough understanding of product lifecycles and the ability to design a full solution based on the customers expectation of product performance, lifecycles and total costs. Attend internal and external technical training to complete and maintain certification as necessary. Other duties as assigned. Job Level Specifications: Deep understanding of business, financials, products/services, the market or the needs/challenges of assigned accounts. Requires depth and/or breadth of sales expertise within a specialized product, service or account type. Requires a deep understanding of the full range of offerings that the organization and its competitors sell and that assigned customers buy. Recognized as a technical expert (by colleagues and customers) in one or several product/service areas. Complexity is extremely high (territory/account, products/services, sales or account management process); serves as team lead. Plans own territory or account approach and has input into colleagues' approaches; manages own and often others' resources. Leads others to solve complex problems; uses sophisticated analytical thought to exercise judgement and identify innovative sales solutions. Leads sales teams on negotiations to identify, pursue or manage accounts/ opportunities with extremely large size/strategic importance/risk of loss. Develops colleagues' understanding; acts as a role model for colleagues with less experience. Has extremely high authority/opportunity to set and negotiate product/service terms. Plans own territory or account approach and has input into colleagues' approaches; manages own and often others' resources. Serves as consultant to management and/or internal/external spokesperson for the organization on major initiatives related to policies, plans and long-range objectives. Impacts the relationship the organization has with its leading clients Impacts the relationship the organization has with its leading clients. Leads sales that have a significant impact on the function/region/division. Actions may impact the organization and its reputation. Effects of erroneous decisions may be long-lasting, influence the future course of the organization and/or require the expenditure of extensive additional resources. Work Experience: Minimum experience required is typically 8+ years with bachelor's or equivalent. This is typically the most senior sales position in the company and is reserved for the most experienced sales professionals. Education and Certification(s): Bachelors degree or equivalent experience from which comparable knowledge and job skills can be obtained.

Supplier Management Specialist/Product Manager Key Skills : Active/Passive Job Description Supplier professional focused on the strategic leadership and relationship of company suppliers to achieve the best financial performance and relationship with assigned product lines. Principal Responsibilities: Directs and manages the supplier business plan and implementation process throughout the organization leveraging supplier strengths and resources on behalf of the supplier and communicating supplier benefits to the company. Aligns goals and objectives of supplier with the company to ensure mutual goals and objectives are achieved. Determines, monitors and recommends plans for the supplier, company business relationship on a tactical and strategic level. Participates in supplier business reviews providing appropriate data and engaging in resolving issues. Identifies and drives new supplier opportunities with particular emphasis on the development of new services that blend unique supplier resource/capability along with service/capability to create a unique value proposition. Supports cross functional communication with the company's product groups in price negotiations and market knowledge. Responsible for the management of activities and programs that will drive the suppliers pro-forma performance in an effort to achieve Avnet's financial goals. Performs analysis and reports of various program impact for the supplier. Manages forecasting pipeline requirements and rebate projections. Other duties as assigned. Job Level Specifications: Extensive knowledge and application of principles, theories and concepts. Complete knowledge of all job functions and the broad industry best practices, techniques and standards. Develops solutions to complex problems where analysis of situations and/or data requires in-depth evaluation of variables. Determine best approach to achieve results and provide suggestions to improve policies and procedures. Work is performed independently and requires the exercise of judgment and discretion. Exercises considerable latitude in determining objectives and approaches to assignments. Work may be reviewed at a high-level. May represent the organization as a primary contact on assignments and/or projects. Interacts with senior professionals and management and frequently coordinates work between departments or organizations. Actions may impact the organization. Failure to accomplish work will result in the inability to reach crucial organizational goals. Erroneous decisions may have a prolonged effect resulting in the expenditure of substantial resources. Work Experience: Typically 5+ years with bachelor's or equivalent. Education and Certification(s): Bachelor's degree or equivalent experience from which comparable knowledge and job skills can be obtained.

Key Responsibilities Credit Control & AR Function Researches and verifies credit data on customers to establish or update credit lines. Investigates and resolves customer invoice disputes to facilitate payment from, or issuance of credit to customers. Reviews customer accounts for aging of unpaid balances and pending orders, solicits payments on overdue accounts, places delinquent account on "temp hold" status until payment arrangements are secured, determines payment plans/schedules. Follows up on AR and/or recommends transfer of outstanding customer accounts to collection agencies [Coface] or escalate to supervisors/Credit HOD. Maintain CMD (customer master data) record in SAP. Review account opening applications to ensure completeness and accuracy in line with established procedures i.e., responsible for the maintenance and creation of new customer accounts, work closely with cash app team on payment posting and payment offset. Monitor and report on balances owed on cash sale accounts. Support the follow-up on payments due and releasing of sales or delivery orders. Manage a portfolio of customer accounts for Asean countries and follow up actions with debtors and credit collections processes. Ensures reconciliation of complex customer accounts i.e., investigate and resolve discrepancies relating to non-payment of invoices with internal or external customers. Ensure escalation of high-risk or default customers to HOD / Sales team. Perform and check re-activation of mark deletion accounts for Sales & CSR team. Perform actual rebate computation a portfolio of customer accounts. Generate manual customer invoices, credit/debit note and liaise with internal division on posting entries in the billing system. Support in weekly or month end duties such as AR Aging, Unapplied Cash, AR Reserve reports, or weekly actual CDTF collection reports and update in system. Provide ad-hoc reporting or assisting with audit and financial queries as and when requested. Billing Function Good knowledge of billing requirement. Handling and update RPA e-Invoice and E-SOA Template in shared drive and work closely with CDBA or South Credit team so that e-invoices and e-SOA Excel will be sent out to customers on time. For customers that requires mailing, to be consolidated and completed i.e., to distribute invoices to customers via Post, DHL, or E-mail in e-pdf. To raise and escalate promptly if there are disputes and issues in AR collections or billing. Support e-SOA Excel or SAP projects and enhancements for CTC process (if any). Support improvements initiatives with focus on quick-win automations aiming at enhancing efficiency. Trade Transaction Documentation ( Letters of Credit and Documentary Collection ) Examines documents drawn under export Letters of Credit, to determine compliance with the terms and conditions of the LC, and in compliance with UCP/URR latest version. Communicates discrepancies back to both internal and external customers accordingly. Vetting LC and document presentation to the banks Provide advisory to business and support functions on pertinent requirement of the LC and trade transaction on risk areas and proper execution Remains current with all trade related rules and regulations and with internal compliance training requirements Carry out document examinations on all import and export L/C documents and ensure smooth running of the daily operations and processing all import/export bills documents in compliance with the commercial law/government regulations Execute all trade transaction process and ensure timeliness in document preparation and bank presentation with no discrepancy especially for documents within our control. For external 3rd party documents, effort to pre-empt and ensure minimal corrections and discrepancy. Handle correspondences to & from, freight forwarders, banks. Perform up to date recording of LC transactions and regular up-date LC acceptance/payment status. Examines and prepares all necessary documents (invoice, packing list, bill of lading, AWB, certificate of compliance, collection order, drafts etc.) and sends them to the remitting bank. Addressing incoming / outgoing fund issue with the bank. Communicate with the bank on all incoming /outgoing fund issues, bank attestation letters etc Profile The individual should have the following experience: Diploma holders with at least 3-5 years of work experience in trade support and familiar with Incoterms Excellent knowledge of commercial rules UCP/URR/URC latest versions and government regulations governing import and export transactions. Prior experience preparing trade transaction documentation for bank presentation Good knowledge in Letter of Credit and trade transactions (DA/DP) knowledge Adept at using systems and applications. Well versed in MS Word, Excel, and PowerPoint. Advanced Excel skills including SAP/VBA and usage of BW/Power BI is advantages Good knowledge of compliance, particularly export trade compliance, AML, KYC, etc. Pro-active and able to take initiative to complete tasks Strong team player and willing to learn Capable of working independently Good written and spoken English The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills.

Farnell Farnell, an Avnet company, is a global high-service distributor of technology products, services and solutions for electronic system design, maintenance and repair. Job Summary: Responsible for reaching out to customers in the ANZ region to resolve failed credit card transactions due to various reasons such as insufficient funds, expired cards, incorrect details, or bank declines. The role requires proactive customer engagement, timely follow-ups, and coordination with internal teams to ensure successful payment processing, minimize revenue loss, and enhance customer experience. Key Responsibilities: Contact 30-40 fresh customers daily whose credit card transactions have failed, explaining the issue and assisting with alternative payment methods. Conduct 10-15 follow-up calls to customers who need additional time or support to complete their payments. Provide customers with clear and concise information on why the transaction failed and guide them on resolution steps. Track and monitor pending payments, ensuring timely follow-ups to minimize delays in revenue collection. Work closely with finance and sales teams to ensure seamless coordination on payment-related queries. Address customer concerns regarding failed transactions and offer solutions such as reattempting payments or updating payment details. Ensure a positive customer experience by handling interactions professionally and empathetically. Maintain accurate records of customer interactions, payment status, and resolution efforts. Generate daily and weekly reports on recovery rates, pending cases, and customer feedback for internal stakeholders. Job Level Specifications: Acquired and applies working knowledge of the organization, job, practices and procedures to be proficient in all aspects of job. Performs functions semi-routine in nature and recognizes the need for occasional alternative solutions. Work is performed independently, with minimal supervision. Able to establish priorities and manage time to complete work. Collaboration with other departments or teams may be required to perform role. May frequently respond to requests from others, internally or externally. Impact of decisions may affect the department. Errors may result in loss of time, resources and/or customer satisfaction. Work Experience: Typically requires a minimum of two years of related experience. Education and Certification(s): High School Diploma or equivalent Distinguishing Characteristics: Must have computer, email, phone, communication and problem solving skills. Must be able to multi-task and work in a fast paced environment. May require fluency in more than one language. The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills.

Farnell Farnell, an Avnet company, is a global high-service distributor of technology products, services and solutions for electronic system design, maintenance and repair. Job Summary: Creates visual concepts (graphic designs) using computer software to communicate messaging that inspires, informs and/or captivates the audience or viewer. Develops the overall layout and production design for internal and external communications such as banner ads, HTML email pushes, ads, brochures and more. Principal Responsibilities: Works with internal groups and/or business partners to coordinate the design of new marketing/sales projects, discussing business objectives and requirements. Develops graphics, visual or audio images that identify a product or convey a message, while being mindful of brand guidelines. Presents ideas/concepts/final imagery to clients, and advises clients on strategies to reach particular audiences. Monitors and assesses effectiveness of design projects. Manages project details and develops daily activities to ensure the project is on-plan as defined. Keeps abreast of emerging technologies in new media, particularly design programs such as InDesign, QuarkXPress, FreeHand, Illustrator, Photoshop, 3ds Max, Acrobat, Director, Dreamweaver and Flash. Other duties as assigned. Job Level Specifications: Foundational knowledge of specialized disciplines, industry practices and standards, acquired via academic instruction and/or relevant work experience of substantially the same level. Develops solutions to defined tasks, typical assignments and projects. May be solved by the application of specialized foundational knowledge, using existing approaches and solutions. Work is usually performed independently and requires the exercise of judgment and discretion. Receives initial direction although work may be reviewed for accuracy and quality. Collaborates with immediate management and team members within the department or function. Actions typically affect own work assignments and department. Erroneous decisions or failure to accomplish work may require some assistance or resources to remedy. Work Experience: Typically less than 2 years with bachelor's or equivalent. Education and Certification(s): Bachelor's degree or equivalent experience from which comparable knowledge and job skills can be obtained. The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills.

Job Summary: Field sales executive focused on customers to achieve revenue and margin goals in assigned accounts. Identifies customer needs and applies company s value proposition to drive sales growth and improved profitability. Develops strategic relationships and aligns customer and business goals, creating and managing a business and execution plan for shared success among the customer, vendor partners and the company. Principal Responsibilities: Serves as the primary point of contact for the customer interface to the companys resources that drives and supports high levels of customer satisfaction and loyalty, as measured in surveys and share of wallet. Develops strong, strategic relationships with customer(s) to identify and leverage the customers business goals, growth strategies and profit drivers to deliver the appropriate business value proposition sales solution strategy. Provides leadership and guidance in critical customer planning and engagement. Performs critical customer analysis to identify and leverage the partner s marketing programs to achieve growth in their customer s solutions capability. Engages customer(s) in joint planning that integrates the companys services, programs and supplier partnerships securing customer commitment for the development of a comprehensive investment in strategies that advance the company s market position, entanglement and financial goals Conducts regular business reviews with assigned accounts to track progress toward revenue and growth goals and owns execution of business plan. Maintains and monitors pipeline and metrics for assigned customers, performs analysis and identifies improvement opportunities. Supports suppliers strategies by aligning solutions with customer to maximize profitable growth, and customer expansion. Prioritize customers and opportunities with greatest potential for success. Closely manages profitability by minimizing profit leaks and maximizing gross profit. Other duties as assigned. Job Level Specifications: Developing expertise of business, financials, products/services, the market, or account needs. Expanded knowledge of the industry, markets and sales processes; broadens sales capabilities. Further develops an understanding of the range of products/ services that the organization and its competitors sell and that assigned customers purchase. Works with moderately complex territory/ assigned accounts, products/services, sales or account management processes. May refer to policies, practices and precedents for guidance; determines best course of action to achieve results. Solves sales problems in straightforward situations; analyzes possible solutions using sales experience, judgment and precedent. Works independently within an assigned territory/account base with moderate sized accounts/opportunities. Has flexibility to set and negotiate terms within defined parameters; is beginning to plan own territory or account approach. Collaborates with internal team, managers and support functions. Has direct contact with clients. Impacts own sales quota and that of others; works within a defined territory or account list and to guidelines and policies. Work Experience: Minimum experience required is typically 3+ years with bachelors or equivalent. Education and Certification(s): Bachelors degree or equivalent experience from which comparable knowledge and job skills can be obtained. Distinguishing Characteristics:

Farnell Farnell, an Avnet company, is a global high-service distributor of technology products, services and solutions for electronic system design, maintenance and repair. Job Summary: Delivers proactive support of HR Service Center (HRSC) and may provide services spanning payroll, benefits, staffing/onboarding, recognition, payroll, employee relations, and other transactions. Ensures efficiency of service center operations, technology and transaction processes. Coordinates services with the human resource information systems, human resource program managers and technology specialists. Applies working knowledge and understanding of HR principles to assist team members, managers and customers. Principal Responsibilities: Supports one or more human resource functional areas in the HR Service Center (HRSC). Provides first level response support to managers, team members, employees and other customers. Receives inquiries and responds to requests following appropriate policies and practices; provides basic interpretation of policies. Participates on and provides coordinative support to project teams and collaborates with other team members to achieve deliverables. May prepare correspondence and reports. Inputs or maintains data relevant to processing employee data changes. Maintains documentation or records within appropriate systems. Determines best method(s) to resolve issues ensuring customer satisfaction and adherence to company policies and practices as well as legal regulations. Works cross-functionally with in the HRSC (as required) to coordinate customer resolution. Other duties as assigned. Job Level Specifications: Acquired and applies working knowledge of the organization, job, practices and procedures to be proficient in all aspects of job. Performs functions semi-routine in nature and recognizes the need for occasional alternative solutions. Work is performed independently, with minimal supervision. Able to establish priorities and manage time to complete work. Collaboration with other departments or teams may be required to perform role. May frequently respond to requests from others, internally or externally. Impact of decisions may affect the department. Errors may result in loss of time, resources and/or customer satisfaction. Work Experience: Typically requires a minimum of two years of related experience. Education and Certification(s): High School Diploma or equivalent Distinguishing Characteristics: The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills.

Farnell Farnell, an Avnet company, is a global high-service distributor of technology products, services and solutions for electronic system design, maintenance and repair. Job Summary: Maintains general ledger and financial records in various general accounting functions. Collects and analyzes support for financial data for completeness and accuracy. Prepares reports, statements, analyses and/or recommendations for internal and/or external use. Ensures procedures and internal controls are followed to maintain the integrity of accounting records for completeness, accuracy and compliance with Generally Accepted Accounting Policies and Principles (GAAP). Principal Responsibilities: Responsible for the financial reporting, maintenance, account reconciliation and analysis of the general ledger and books of original entry including month end close accounting activities. Prepares balance sheets, profit and loss statements, financial schedules and other financial reports. Analyzes trends, costs, revenues, financial commitments, and obligations incurred for quarter-end and year-end. Assists with the preparation of annual budgets, updates and strategic plans. Ensure accuracy and compliance with GAAP, SOX and all other accounting regulations. Assists in XBRL compliance by performing detailed tagging, validating XBRL tags and preparing supporting documentation for XBRL exhibits as well as monitoring and implementing new XBRL compliance requirements. Maintains and documents internal accounting controls. May assist in the setup of processes and procedures that properly capture, track and report revenue. Provides guidance and support for both internal and external audits (adhoc, quarterly and annual). Provides billing and collection for intercompany accounts. Provides guidance and support for acquisitions and divestitures. Provides support for system conversions, Integrations and other special projects. Other duties as assigned. Job Level Specifications: Thorough knowledge of principles, theories and concepts in area of discipline. Competent in all job functions and has general understanding of the industry practices, techniques and standards. Develops solutions for a variety of situations and works on projects requiring evaluation and analysis. May refer to policies, practices and precedents for guidance; determines best course of action to achieve results. Work is performed independently and requires the exercise of judgment and discretion. May receive some limited guidance for new assignments. Work may be reviewed for overall adequacy. Collaborates with management and team members within the department/function and other areas of the organization. May represent department internally or externally. Actions may impact the success of the overall department and/or the organization. Failure to accomplish work or erroneous decisions may result in delays to projects, loss of revenue or allocation of additional resources to remedy. Work Experience: Typically 3+ years with bachelors or equivalent. Education and Certification(s): Bachelors degree or equivalent experience from which comparable knowledge and job skills can be obtained. Distinguishing Characteristics: The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills.

Farnell Farnell, an Avnet company, is a global high-service distributor of technology products, services and solutions for electronic system design, maintenance and repair. Job Role- Element14 is a leading e-commerce business dedicated to providing exceptional customer experiences. We are seeking a dedicated and enthusiastic Customer Support Representative to join our dynamic team. If you are passionate about delivering customer delight and have a strong background in customer service, we want to hear from you! Key Responsibilities: Manage customer inquiries through live chat, calls, and emails. Load orders and quotes into our AS400 application. Provide accurate and timely responses to customer queries. Resolve customer issues and complaints with a focus on delivering a positive customer experience. Collaborate with other departments to ensure a seamless customer journey. Maintain up-to-date knowledge of our products, services, and promotions. Document and report customer feedback to help improve our services. Work efficiently in the ASEAN shift to support our regional customers. Qualifications: A bachelors degree is required. Preferably 2-3 years of experience in a customer support role. Strong communication skills, both written and verbal. Proficiency in handling live chat, calls, and email inquiries. Experience with AS400 or similar applications is a plus. Ability to work effectively in a fast-paced environment. Strong problem-solving skills and a customer-centric attitude. Commitment to delivering a delightful customer experience. The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills.

Farnell Farnell, an Avnet company, is a global high-service distributor of technology products, services and solutions for electronic system design, maintenance and repair. Customer Support Representative - NA Job Summary: Responds to customer inquiries, expedites critical orders, communicates dispositions, resolves issues, and researches orders. Principal Responsibilities: May provide quote preparation, order tracking, backlog processing, invoicing, returns, discrepancy resolution, customer credit issues, and/or other support to sales team members and/or external customers (including order expediting, stock inquiries, reporting, and stock rotation). May identify, investigate, and engage in opportunities to improve processes and procedures, including key performance metrics. Ensures that positive customer relations are maintained, and customer claims and complaints are resolved fairly, effectively, and in accordance with consumer laws. Maintains and updates electronic and/or hard copy records as needed. Other duties as assigned. Job Level Specifications: Acquires and applies a working knowledge of the organization, job, practices, and procedures to be proficient in all aspects of the role. Performs semi-routine functions and recognizes the need for occasional alternative solutions. Work is conducted independently, with minimal supervision. Can establish priorities and manage time to complete tasks. Collaboration with other departments or teams may be necessary to perform the role. Frequently responds to requests from others, both internally and externally. Decisions may impact the department, and errors may result in the loss of time, resources, and/or customer satisfaction. Work Experience: Must have North American calling experience. Must have worked only during US shift timings. Should possess eCommerce (Order to Cash) knowledge. Education and Certification(s): High School Diploma or equivalent Distinguishing Characteristics: Must have a computer, email, phone, communication, and problem-solving skills. Must be able to multitask and work in a fast-paced environment. May require fluency in multiple languages. The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills.

Farnell Farnell, an Avnet company, is a global high-service distributor of technology products, services and solutions for electronic system design, maintenance and repair. Job Summary: Combines inside sales/customer service and technical/systems knowledge to sell products, services and solutions to new, lead generation opportunities and existing customers/account base through a variety of outbound multimedia communications (e.g., telephone, email, fax, portals). Effectively develops and manages trusted relationships for assigned customers/accounts. Promotes company options and solutions to customers on a regular basis. Identifies sales opportunities to deliver focused market/brand solutions to the customer resulting in increased market share, sales and margin for suppliers and maximizing value to the Company. Consistently delivers revenue or profit that supports and drives the account/customer to meet financial sales metrics. Principal Responsibilities: Delivers solutions or finds new opportunities for a positive customer experience utilizing independent judgment, lead generation, and sales methodology. Directs secured sales opportunties to the proper stakeholder(s), if required. Initiates sales inquiries directly to prospective and/or existing customers to promote product offerings, services and capabilities. Promptly, directs, and accurately responds to prospective or existing customer information requests. Monitors/follows up on sales activities throughout the process to meet or exceed customer requirements from initial contact to order fulfillment. Maintains and expands sales with existing accounts through a high level of customer service and customer knowledge (e.g., Distribution Total Available Market (DTAM), projects in pipeline, critical start dates). Working in a team environment, proactively coordinates sales efforts and strategies with internal resources such as product, materials, field sales team and suppliers. Effectively communicates with customers regarding current product information and provides accurate and detailed pricing, quotes, and input on products and final solutions. Coordinates existing customer requirements for inventories, delivery lead time and unit prices. Other duties as assigned. Job Level Specifications: General awareness of business, financials, products/services and the market. Developing basic knowledge of the industry and sales environment Works within an assigned territory/account, product/services or sales process with limited complexity; typically assigned accounts/opportunities with limited size. Follows existing procedures and established sales processes to sell standard products/services. Relies on manager to provide planning manage resources. Has limited authority/ opportunity to set and negotiate product/service terms. Collaborates with internal team and support functions. Has limited direct contact with clients; may work independently or partner with other sales professionals Works within an assigned area or account base on small to moderately-sized accounts/opportunities with limited complexity. Work Experience: Minimum experience required is typically less than 2 years with bachelors or equivalent. Education and Certification(s): Bachelors degree or equivalent experience from which comparable knowledge and job skills can be obtained. Distinguishing Characteristics: The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills.

Farnell Farnell, an Avnet company, is a global high-service distributor of technology products, services and solutions for electronic system design, maintenance and repair. Job Summary: Analyzes and measures the effectiveness of existing business processes and develops sustainable, repeatable and quantifiable business process improvements. Principal Responsibilities: Plans, performs and implements process improvement initiatives (such as Lean or Six Sigma). Diagrams and evaluates existing processes. Organizes, leads and facilitates cross-functional project teams. Develops metrics that provide data for process measurement, identifying indicators for future improvement opportunities. Collects data to identify root cause of problems. Measures performance against process requirements. Aligns improvement to performance shortfalls. Provides consultation on the use of re-engineering techniques to improve process performance and product quality. May deliver presentations and training courses including measurement, analysis, improvement and control. Surveys and analyzes best practices for techniques and processes. Communicates team progress. Performs cost and benefit analyses. Collects and analyzes process, quality and/or financial data. Initiates, develops and recommends business practices and procedures that focus on enhanced safety, increased productivity, reduced cost and improved decision-making. Other duties as assigned. Job Level Specifications: Foundational knowledge of specialized disciplines, industry practices and standards, acquired via academic instruction and/or relevant work experience of substantially the same level. Develops solutions to defined tasks, typical assignments and projects. May be solved by the application of specialized foundational knowledge, using existing approaches and solutions. Work is usually performed independently and requires the exercise of judgment and discretion. Receives initial direction although work may be reviewed for accuracy and quality. Collaborates with immediate management and team members within the department or function. Actions typically affect own work assignments and department. Erroneous decisions or failure to accomplish work may require some assistance or resources to remedy. Work Experience: Typically less than 2 years with bachelors or equivalent. Education and Certification(s): Bachelors degree or equivalent experience from which comparable knowledge and job skills can be obtained. Distinguishing Characteristics: May be required to maintain certification in a quality management method, e.g., Lean or Six Sigma Position may require the ability to travel. The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills.

Farnell Farnell, an Avnet company, is a global high-service distributor of technology products, services and solutions for electronic system design, maintenance and repair. Job Summary: Provides actionable business intelligence to the organization used to make informed business decisions supporting strategic initiatives and driving increased revenue, profit and market share. Conducts industry research, analyzes external market data and identifies emerging business trends to support the competitive intelligence needs of the company and its operating groups. Utilizes data to evaluate the organization s competitive position within industry. Principal Responsibilities: Develops reports and other tools to deliver internal company information enabling business users to make informed decisions. Uses external industry data to identify business trends, risks, and opportunities. Gathers, aggregates and models critical industry related data to forecast changing market variables. Analyzes information from multiple external sources regarding company financial performance, customer insights, competitor profiling, competitive threats, potential product or technical expansion, industry trends and other such business intelligence aspects. Organizes research and analytical results into concise presentations, narratives and consultative opinions to be presented and/or utilized by senior executives. Promotes the use of analytical tools and methods in the business decision making process. Other duties as assigned. Job Level Specifications: Extensive knowledge and application of principles, theories and concepts. Complete knowledge of all job functions and the broad industry best practices, techniques and standards. Develops solutions to complex problems where analysis of situations and/or data requires in-depth evaluation of variables. Determine best approach to achieve results and provide suggestions to improve policies and procedures. Work is performed independently and requires the exercise of judgment and discretion. Exercises considerable latitude in determining objectives and approaches to assignments. Work may be reviewed at a high-level. May represent the organization as a primary contact on assignments and/or projects. Interacts with senior professionals and management and frequently coordinates work between departments or organizations. Actions may impact the organization. Failure to accomplish work will result in the inability to reach crucial organizational goals. Erroneous decisions may have a prolonged effect resulting in the expenditure of substantial resources. Work Experience: Typically 5+ years with bachelors or equivalent. Education and Certification(s): Bachelors degree or equivalent experience from which comparable knowledge and job skills can be obtained. Distinguishing Characteristics: Analyse the demand patterns and create a Demand construct at SKU Level The role works in close partnership with buyers and demand planners to drive optimum inventory levels to support sales growth and service. Building reports and dashboards for decision making on uplifts/down lifts basis inputs from Web metrics, Customer Behaviour and Marketing/Product Teams. Managing complexities of channel behaviours, category ambition vs channel reality, seasonality Effective communication with all relevant stakeholders to achieve data analytics set-up on all demand plans. Periodical review of demand proposition and drive continuous improvement. Analyse forecast accuracy and identify and implement process enhancements to improve these KPI s. Champion the development of change/additions to current processes. Monitor data trends and regular report to drive key decisions. Identify demand drivers with the changing economic landscape, external data and evolve the process of forecasting The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills.

Farnell Farnell, an Avnet company, is a global high-service distributor of technology products, services and solutions for electronic system design, maintenance and repair. Job Summary: Creates visual concepts (graphic designs) using computer software to communicate messaging that inspires, informs and/or captivates audience or viewer. Develops the overall layout and production design for internal and external communications such as banner ads, .html email pushes, ads, brochures and more. Principal Responsibilities: Works with internal groups and/or business partners to coordinate the design of new marketing/sales projects, discussing business objectives and requirements. Develops graphics, visual or audio images that identify a product or convey a message, while being mindful of brand guidelines. Presents ideas/concepts/final imagery to clients, and advises clients on strategies to reach particular audiences. Monitors and assesses effectiveness of design projects. Manages project details and develops daily activities to ensure the project is on-plan as defined. Keeps abreast of emerging technologies in new media, particularly design programs such as InDesign, QuarkXPress, FreeHand, Illustrator, Photoshop, 3ds Max, Acrobat, Director, Dreamweaver and Flash. Other duties as assigned. Job Level Specifications: Foundational knowledge of specialized disciplines, industry practices and standards, acquired via academic instruction and/or relevant work experience of substantially the same level. Develops solutions to defined tasks, typical assignments and projects. May be solved by the application of specialized foundational knowledge, using existing approaches and solutions. Work is usually performed independently and requires the exercise of judgment and discretion. Receives initial direction although work may be reviewed for accuracy and quality. Collaborates with immediate management and team members within the department or function. Actions typically affect own work assignments and department. Erroneous decisions or failure to accomplish work may require some assistance or resources to remedy. Work Experience: Typically more than 3 years with bachelors or equivalent. Education and Certification(s): Bachelors degree or equivalent experience from which comparable knowledge and job skills can be obtained. Bachelors degree in journalism, mass communications and management are preferred. Distinguishing Characteristics: The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills.

Farnell Farnell, an Avnet company, is a global high-service distributor of technology products, services and solutions for electronic system design, maintenance and repair. Role Assistant Product Manager Business Function Product Reports to Senior APM Department Product Operations Nature and Purpose: Supporting the Global Business Unit Leaders strategy in the execution of specific product technology plans. Completing product administration tasks and customer service within agreed service levels. Accountabilities with Key Outcomes: 1 Product Creation – Accountable for the creation of products as defined by Global Product Business Unit Leader 2 Manages the product range – manages the portfolio of products throughout their life cycle. Including; system maintenance, ensuring products are in the optimum saleable position, PDD co-ordination, product maintenance / housekeeping and ad-hoc analytics. 3 Customer Service - Accountable for responding to customer tickets and technical queries, including liaising with suppliers in multiple time-zones to resolve issues in a timely manner. 4 Inventory – manage parts throughout the product lifecycle including; NPI performance, EOL, SKU flagging, Non-Stocked range management. 5 Product Data Management – review online content of NPIs and legacy products and work with key stakeholders to make improvements to drive online sales. 6 Marketing co-ordination – work with the Strategic Sourcing Group (SSG) and suppliers to provide content for agreed marketing activities. 7 Quality – responsible for implementation process in line with the Quality Management System with exceptional levels of detail and accuracy in product content and presentation. 8 Knowledge, Skills and Experience: Please give details of the knowledge, education, formal qualifications, specialized training or experience required for the job. Indicate whether requirement is essential or desirable. Essential Exceptional focus on customer service, quality and attention to detail Excellent communication skills Comfortable speaking with multiple global stakeholders Experience in managing multiple priorities and meeting deadlines/SLA commitments Excel and IT skills Ability to work autonomously & drive results Strong quantitative and data management skills Desirable Experience of working in electronics components industry/and or distribution Experience succeeding in a Global Matrix organization Experience working in a customer service environment Technical aptitude Experience of working within a quality assured environment. Job Impact/Influence Measures: Show data in approximate or in a range which job has impact on. Please state if the impact is direct or indirect. Think about financial elements e.g. budget, scale of role e.g. people management, network reach, sales impact etc. Direct impact on Sales, margin and market share of business unit Direct impact on supplier relationship through interaction and strong execution of product related matters Indirect influence over Asset, Sales, Marketing & e-Commerce through support of product strategy Decision-making Authority: Indicate what decisions the job is expected to make and what it is expected to recommend. Limited. Decision making authority as directed by Business Unit leader, as a supporting role for this function Shift timings: UK shift - 1PM to 10 PM The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills.

Job Summary: Designs and assists customers in the design of semi-custom Application Specific Integrated Circuits (ASICs), Field Programmable Gate Arrays (FPGAs) and board level systems. Principal Responsibilities: Architects, codes, synthesizes, simulates, tests and debugs electronic systems. Provides estimates for completion of tasks and activities. Understands customer’s business and technical objectives to determine the optimum tools, devices, and methods the company can offer to assist in the achievement of those objectives. Evaluates, recommends, specifies, installs and maintains design tools. Develops and documents customer proposals, designs, methodologies and user procedures. Writes application notes. Serves as the company's technical representative to clients and suppliers. Other duties as assigned. Job Level Specifications: Thorough knowledge of principles, theories and concepts in area of discipline. Competent in all job functions and has general understanding of the industry practices, techniques and standards. Develops solutions for a variety of situations and works on projects requiring evaluation and analysis. May refer to policies, practices and precedents for guidance; determines best course of action to achieve results. Work is performed independently and requires the exercise of judgment and discretion. May receive some limited guidance for new assignments. Work may be reviewed for overall adequacy. Collaborates with management and team members within the department/function and other areas of the organization. May represent department internally or externally. Actions may impact the success of the overall department and/or the organization. Failure to accomplish work or erroneous decisions may result in delays to projects, loss of revenue or allocation of additional resources to remedy. Work Experience: Typically 3+ years with bachelor's or equivalent. Education and Certification(s): Bachelor's degree or equivalent experience from which comparable knowledge and job skills can be obtained. Distinguishing Characteristics: The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills.

Supporting the Global Business Unit Leaders strategy in the execution of specific product technology plans. Completing product administration tasks and customer service within agreed service levels. Accountabilities with Key Outcomes: 1 Product Creation - Accountable for the creation of products as defined by Global Product Business Unit Leader 2 Manages the product range - manages the portfolio of products throughout their life cycle. Including; system maintenance, ensuring products are in the optimum saleable position, PDD co-ordination, product maintenance / housekeeping and ad-hoc analytics. 3 Customer Service - Accountable for responding to customer tickets and technical queries, including liaising with suppliers in multiple time-zones to resolve issues in a timely manner. 4 Inventory - manage parts throughout the product lifecycle including; NPI performance, EOL, SKU flagging, Non-Stocked range management. 5 Product Data Management - review online content of NPIs and legacy products and work with key stakeholders to make improvements to drive online sales. 6 Marketing co-ordination - work with the Strategic Sourcing Group (SSG) and suppliers to provide content for agreed marketing activities. 7 Quality - responsible for implementation process in line with the Quality Management System with exceptional levels of detail and accuracy in product content and presentation. 8 Knowledge, Skills and Experience: Essential Exceptional focus on customer service, quality and attention to detail Excellent communication skills Comfortable speaking with multiple global stakeholders Experience in managing multiple priorities and meeting deadlines/SLA commitments Excel and IT skills Ability to work autonomously & drive results Strong quantitative and data management skills Desirable Experience of working in electronics components industry/and or distribution Experience succeeding in a Global Matrix organization Experience working in a customer service environment Technical aptitude Experience of working within a quality assured environment. Job Impact/Influence Measures: Show data in approximate or in a range which job has impact on. Please state if the impact is direct or indirect . Think about financial elements eg budget, scale of role eg people management, network reach, sales impact etc Direct impact on Sales, margin and market share of business unit Direct impact on supplier relationship through interaction and strong execution of product related matters Indirect influence over Asset, Sales, Marketing & e-Commerce through support of product strategy Decision-making Authority: Indicate what decisions the job is expected to make and what it is expected to recommend. Limited. Decision making authority as directed by Business Unit leader, as a supporting role for this function

Job Summary: Designs and assists customers in the design of semi-custom Application Specific Integrated Circuits (ASICs), Field Programmable Gate Arrays (FPGAs) and board level systems. Principal Responsibilities: Architects, codes, synthesizes, simulates, tests and debugs electronic systems. Provides estimates for completion of tasks and activities. Understands customer s business and technical objectives to determine the optimum tools, devices, and methods the company can offer to assist in the achievement of those objectives. Evaluates, recommends, specifies, installs and maintains design tools. Develops and documents customer proposals, designs, methodologies and user procedures. Writes application notes. Serves as the companys technical representative to clients and suppliers. Other duties as assigned. Job Level Specifications: Thorough knowledge of principles, theories and concepts in area of discipline. Competent in all job functions and has general understanding of the industry practices, techniques and standards. Develops solutions for a variety of situations and works on projects requiring evaluation and analysis. May refer to policies, practices and precedents for guidance; determines best course of action to achieve results. Work is performed independently and requires the exercise of judgment and discretion. May receive some limited guidance for new assignments. Work may be reviewed for overall adequacy. Collaborates with management and team members within the department/function and other areas of the organization. May represent department internally or externally. Actions may impact the success of the overall department and/or the organization. Failure to accomplish work or erroneous decisions may result in delays to projects, loss of revenue or allocation of additional resources to remedy. Work Experience: Typically 3+ years with bachelors or equivalent. Education and Certification(s): Bachelors degree or equivalent experience from which comparable knowledge and job skills can be obtained. Distinguishing Characteristics: