Service Advisor

As a Service Advisor, your role involves greeting customers and directing them to available mechanics. You will consult with mechanics on necessary repairs and provide alternatives to expensive repairs. Utilize your knowledge of products and services to sell or provide detailed information on available parts and service options to customers. Answer questions on service outcomes, schedule and book appointments, vehicle drop-off, and pick-up. Offer information and advice on warranty protections, cost savings, and the benefits of trading in versus fixing their car. Manage and oversee the dealership's workflow and schedule, including calling customers to update them on service changes or car pick-up times. It is essential to maintain positive customer relationships to ensure repeat business. Key Responsibilities: - Greet customers and direct them to available mechanics - Consult with mechanics on necessary repairs and provide alternatives - Utilize product knowledge to sell or provide information on available parts and service options - Answer questions on service outcomes, schedule appointments, and manage vehicle drop-off and pick-up - Provide information and advice on warranty protections, cost savings, and trade-in benefits - Manage dealership's workflow and schedule - Communicate with customers regarding service changes or car pick-up times - Maintain positive customer relationships Qualifications Required: - Previous experience in customer service or automotive industry preferred - Strong communication and interpersonal skills - Knowledge of automotive products and services - Ability to multitask and manage workflow efficiently In addition to the job role, the company offers benefits including health insurance and Provident Fund. The schedule is a day shift with potential for performance bonuses and yearly bonuses. As a Service Advisor, your role involves greeting customers and directing them to available mechanics. You will consult with mechanics on necessary repairs and provide alternatives to expensive repairs. Utilize your knowledge of products and services to sell or provide detailed information on available parts and service options to customers. Answer questions on service outcomes, schedule and book appointments, vehicle drop-off, and pick-up. Offer information and advice on warranty protections, cost savings, and the benefits of trading in versus fixing their car. Manage and oversee the dealership's workflow and schedule, including calling customers to update them on service changes or car pick-up times. It is essential to maintain positive customer relationships to ensure repeat business. Key Responsibilities: - Greet customers and direct them to available mechanics - Consult with mechanics on necessary repairs and provide alternatives - Utilize product knowledge to sell or provide information on available parts and service options - Answer questions on service outcomes, schedule appointments, and manage vehicle drop-off and pick-up - Provide information and advice on warranty protections, cost savings, and trade-in benefits - Manage dealership's workflow and schedule - Communicate with customers regarding service changes or car pick-up times - Maintain positive customer relationships Qualifications Required: - Previous experience in customer service or automotive industry preferred - Strong communication and interpersonal skills - Knowledge of automotive products and services - Ability to multitask and manage workflow efficiently In addition to the job role, the company offers benefits including health insurance and Provident Fund. The schedule is a day shift with potential for performance bonuses and yearly bonuses.