188 Warranty Management Jobs - Page 2

Skill required: Supply Chain - Warranty Management Designation: Quality Auditing Associate Qualifications: BE Years of Experience: 1 to 3 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Manage planning, procurement, distribution and aftermarket service supply chain operations, helping clients realize $5 for every $1 spent on our servicesYou will be a part of Supply Chain Management team where in you will be accountable to manage the Supply Chain and provide insights which will help in increasing efficiency by doing away with waste and facilitating greater profits. It also involves management of the flow of goods and services and including all processes that transform raw materials into final products.Define warranty offerings; run outsourced after-sales warranty support and entitlement programs; evaluate customer feedback and planned versus actual costs of warranty coverage; use warranty data analytics to reduce cost and improve product quality; increase recoveries from suppliers and design and deploy warranty solutions. What are we looking for BE mechanical or automobile resource with good automobile knowledge Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your expected interactions are within your own team and direct supervisor You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments The decisions that you make would impact your own work You will be an individual contributor as a part of a team, with a predetermined, focused scope of work Please note that this role may require you to work in rotational shifts Qualification BE

Skill required: Supply Chain - Warranty Management Designation: Business Advisory Associate Qualifications: BTech/Diploma in Automobile Years of Experience: 1 to 3 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Operational Responsibilities Implement initiatives to enhance operational efficiency. Investigate warranty claims, coordinate recovery efforts, and allocate appropriate responsibilities. Prepare and review monthly reports. Execute and analyse data queries. Verify and assess warranty claims utilizing external resources such as dealer portals, parts catalogs, and sales information. Maintain thorough documentation and provide detailed commentary. Demonstrate strong teamwork and collaboration skills.You will be a part of Supply Chain Management team where in you will be accountable to manage the Supply Chain and provide insights which will help in increasing efficiency by doing away with waste and facilitating greater profits. It also involves management of the flow of goods and services and including all processes that transform raw materials into final products.Define warranty offerings; run outsourced after-sales warranty support and entitlement programs; evaluate customer feedback and planned versus actual costs of warranty coverage; use warranty data analytics to reduce cost and improve product quality; increase recoveries from suppliers and design and deploy warranty solutions. What are we looking for Required skills:Interpersonal skills to deal with suppliers, warranty engineers, etc Data processing accuracy, detail oriented, and ability to evaluate/research a warranty claim Expert level capability in use of desktop software (MS Office Suite, with focus on Excel) Organized, timely, pro-active and highly productive Strong written communication in English Attention to detail and ability to multi-task BE Mechanical/Automobile with 1 - 3 years of relevant experience Preferred:Experience in Warranty Experience with suppliers and strategic sourcing Required skills:Interpersonal skills to deal with suppliers, warranty engineers, etc Data processing accuracy, detail oriented, and ability to evaluate/research a warranty claim Expert level capability in use of desktop software (MS Office Suite, with focus on Excel) Organized, timely, pro-active and highly productive Strong written communication in English Attention to detail and ability to multi-task BE Mechanical/Automobile with 1 - 3 years of relevant experience Preferred:Experience in Warranty Experience with suppliers and strategic sourcing Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your expected interactions are within your own team and direct supervisor You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments The decisions that you make would impact your own work You will be an individual contributor as a part of a team, with a predetermined, focused scope of work Please note that this role may require you to work in rotational shifts Qualification BTech,Diploma in Automobile

Skill required: Supply Chain - Warranty Management Designation: Business Advisory Associate Qualifications: BTech/Any Graduation Years of Experience: 1 to 3 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Manage planning, procurement, distribution and aftermarket service supply chain operations, helping clients realize $5 for every $1 spent on our servicesYou will be a part of Supply Chain Management team where in you will be accountable to manage the Supply Chain and provide insights which will help in increasing efficiency by doing away with waste and facilitating greater profits. It also involves management of the flow of goods and services and including all processes that transform raw materials into final products.Define warranty offerings; run outsourced after-sales warranty support and entitlement programs; evaluate customer feedback and planned versus actual costs of warranty coverage; use warranty data analytics to reduce cost and improve product quality; increase recoveries from suppliers and design and deploy warranty solutions. What are we looking for mplement practices to improve operational efficiencies Investigate warranty claims, facilitate recovery, and assign appropriate responsibilities Conduct and review monthly reporting Running queries Verification and analysis of warranty claims based on available external resources (e.g.Dealer portal, parts catalogs, sales information) Documenting and adding comments Interpersonal skills to deal with suppliers, warranty engineers, etc Data processing accuracy, detail oriented, and ability to evaluate/research a warranty claim Expert level capability in use of desktop software (MS Office Suite, with focus on Excel) Organized, timely, pro-active and highly productive Strong written communication in English Attention to detail and ability to multi-task BE Mechanical/Automobile Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your expected interactions are within your own team and direct supervisor You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments The decisions that you make would impact your own work You will be an individual contributor as a part of a team, with a predetermined, focused scope of work Please note that this role may require you to work in rotational shifts Qualification BTech,Any Graduation

Administer and perform all activities in line with the company procedures regarding service department. Administer check list, service requests, contracts, instructions, warrantees and schedules to ensure service personnel comply with established service procedures. Maintain inventory of spare parts for service Centre. Developed new business and maintain long term relationship for future business prospects Leading training and motivating team ensuring optimum performance. Motivating & Keeping the team spirit high ensuring minimum attrition. Financial Analysis and ensure the control of after sales cost. Optimize and implement cost control measures. Manage customer complaints and ensure the TAT targets at all the branch levels. Ensure the service SLAS and KPIs are met as per the business requirement. Warranty Analysis of the products and failure Mode Analysis for feedback to factory to factory and technical team for product improvements.

You will be joining Security Engineers Pvt. Ltd. (SEPL), a company established in 1984 by a group of young and enthusiastic engineers. SEPL specializes in Integrated Digital Security Systems, allowing for the monitoring of security parameters through computer screens or microprocessor-controlled panels. The company's dedication to staying at the forefront of technology ensures that clients receive top-notch security management solutions. In your role as a Warranty Manager based in Midnapore Sadar, you will work full-time on-site. Your primary responsibilities will include overseeing warranty claims, ensuring customer satisfaction, and managing aftersales services. You will also be tasked with handling customer service inquiries, conducting training on warranty policies, and maintaining accurate records of warranty-related activities. To excel in this position, you should bring a proven track record in Customer Satisfaction and Customer Service. Having knowledge of warranty management and aftersales processes will be essential. Additionally, you must be capable of providing comprehensive training on warranty policies and procedures. Strong organizational skills, adept record-keeping abilities, and excellent communication and interpersonal skills are crucial for this role. Your problem-solving aptitude and attention to detail will be highly valued in managing warranty-related tasks effectively. While a Bachelor's degree in Business Administration or a related field is preferred, relevant experience and skills will also be taken into account during the selection process. If you are looking to leverage your expertise in customer service and warranty management within a dynamic and forward-thinking organization, this role at SEPL could be an excellent fit for you.,

As a candidate for the position, you will be responsible for gathering requirements, testing, providing training, and leading meetings. You will also play a key role in setting up and demonstrating CRPs, as well as handling RICEF developments. Additionally, writing functional specifications will be a crucial part of your responsibilities. To excel in this role, you should have a strong background in Warranty Management, with specific experience in designing, configuring, and enhancing SAP Warranty Management systems. Your expertise in LO-WTY Warranty Management at the config level in SD, coupled with a solid pricing background, will be essential for success. The ideal candidate will possess experience in LO-WTY Claim Lifecycle, IC/OC claim versions, and claim functionality. Furthermore, familiarity with SD Pricing and pricing enhancements is required. Exposure to the VSR tool, including Validations, Substitutions, Messages, and business rules, will be beneficial. Experience with quality code catalogs on the header, version, and item levels will be advantageous. Knowledge or exposure to ACS Warranty Add-on, FICO integration and account keys, service contracts (such as VA42), Supplier Recovery, and ARM will be considered as additional assets. If you are looking to thrive in a dynamic environment where your skills in Warranty Management and related areas are valued, this position offers an exciting opportunity for professional growth and development.,

Improve dealer operations and systems to meet customer satisfaction. Dealer visit review & improve CSI through process systems for dealer profitability & customer satisfaction. To monitor workshop up gradation plan for region for better CSI

Role & responsibilities Responsible for trouble shoot, diagnose and resolve issues reported in the battery pack. Regular Monitoring of Battery health and take appropriate action collectively with CFT team for resolving the issue. Responsible to lay proper guidelines by creating SOPs for the battery maintenance activity, implement by training and ensure same being followed at the field. Record and maintain all the records of the battery activities. RCA analysis for the battery components. Identify and implement methods maximize the battery performance. Ensuring optimal performance and reliability of lithium ion battery system. Genuine coordination and responsible reporting require with 100% positive work attitude and ethics Skills Lithium ion Battery , battery testing, field service, Warranty management, fault finding, trouble shooting, technical service

Responsible for trouble shoot, diagnose and resolve issues reported in the battery pack. Regular Monitoring of Battery health and take appropriate action collectively with CFT team for resolving the issue. Responsible to lay proper guidelines by creating SOPs for the battery maintenance activity, implement by training and ensure same being followed at the field. Record and maintain all the records of the battery activities. RCA analysis for the battery components. Identify and implement methods maximize the battery performance. Ensuring optimal performance and reliability of lithium ion battery system. Genuine coordination and responsible reporting require with 100% positive work attitude and ethics Skills Lithium ion Battery , battery testing, field service, Warranty management, fault finding, trouble shooting, technical service

Role & responsibilities Responsible for trouble shoot, diagnose and resolve issues reported in the battery pack. Regular Monitoring of Battery health and take appropriate action collectively with CFT team for resolving the issue. Responsible to lay proper guidelines by creating SOPs for the battery maintenance activity, implement by training and ensure same being followed at the field. Record and maintain all the records of the battery activities. RCA analysis for the battery components. Identify and implement methods maximize the battery performance. Ensuring optimal performance and reliability of lithium ion battery system. Genuine coordination and responsible reporting require with 100% positive work attitude and ethics Skills Lithium ion Battery , battery testing, field service, Warranty management, fault finding, trouble shooting, technical service

The ideal candidate for the position of DBM Warranty and Claims in Chennai should have 6-10 years of experience and possess the following skills and knowledge: - Sound Knowledge on DBM events, actions, and status management. - Ability to configure DBM related customizations independently. - Knowledge on document types, Item Types, Item Categories, Split Management, Order Splits. - Understanding of automotive dealership repair order process from customer gate-in to gate-out. - SD skills to handle pricing and output management skills. - Good understanding of Warranty Management (IS-A-WTY). - Knowledge on Outgoing and Incoming Vendor Categories, Claim type configurations, Validation and Substitution Rules. - Knowledge on systems integration through idocs. - Knowledge on warranty categories, Recalls and Marketing Campaigns. - Knowledge on pricing routines. If you are ready to take the next step in your career and be part of a highly qualified team at NTT DATA Business Solutions, a part of the global NTT DATA Group, then we look forward to receiving your complete application documents (cover letter, CV/Resume, and references) stating the earliest date you could start. If you meet the requirements and are interested in shaping the future with vision and innovation, then we are excited to hear from you. Please send your application to Kodi, Ramakrishna at ramakrishna.kodi@bs.nttdata.com.,

The role requires gathering requirements, testing, training, and leading meetings. You will be responsible for setting up and demonstrating CRPs, RICEF developments, and writing functional specifications. Your experience in Warranty Management is crucial, particularly in designing, configuring, and enhancing SAP Warranty Management systems. Expertise in LO-WTY Warranty Management at the config level of SD with a strong pricing background is essential. You should have hands-on experience in LO-WTY Claim Lifecycle, IC/OC claim versions, and claim functionality. Proficiency in SD Pricing and pricing enhancements is a must. Exposure to or familiarity with the VSR tool for Validations, Substitutions, Messages, and business rules is expected. Additionally, you should be able to ensure quality code catalogs on header, version, and item levels. Any additional experience in ACS Warranty Add-on, FICO integration, account keys, service contracts (VA42), Supplier Recovery, and ARM will be advantageous. Your overall knowledge and expertise in these areas will contribute positively to the role.,

Responsibilities & Key Deliverables Providing inputs to the product development team during proto- stage to improve Serviceability and Maintainability (DFS.Ensuring System Readiness for Parts before seeding / Launch of new Products. (Creating Service kits, Child parts nos. Define preliminary inventory norms for Warehouse and Dealerships.Develop and Update Literature for existing products (Operators Manual, Parts catalogue. Service Manual, Wall Charts, DATA book.Create e- CATALOGUE (Parts) for all New Models.Design special Service Tools for New Products so as to improve Service quality at Dealerships.Enabling the MEC Team to impart Training on New Products. (Provide technical inputs, Training aids, faculty Preferred Industries Automobile Tractor Education Qualification Diploma in Engineering; Bachelor of Engineering; Diploma in Engineering in Mechanical; Diploma in Engineering in Automobile; Diploma in Engineering in Agriculture; Bachelor of Engineering in Mechanical; Bachelor of Engineering in Automobile; Bachelor of Engineering in Agriculture General Experience 4-7 years of Experience Critical Experience System Generated Core Skills Communication Skills Customer Sensitivity Consumer Focus Customer Relationship Management (CRM) Customer Support Manpower Management Dealer Relationship Management Negotiation Training & Development Revenue Generation SAP Service Planning Service Readiness Assessment Team Building Territory Coverage Optimization Warranty Management Designing Customer Experience Service Orientation Capability Building Service Quality Service Management System Generated Secondary Skills

Responsibilities & Key Deliverables Service management for Implements.Manage Spare business for respective area with dealers and DSBs.Settlement of warranty for products in respective area.Analyse performance of Service monthly and make plan for respective area.Capability Building of Dealer, DSB and Service Technicians for handling Implements Service / Repairs.To ensure Customer Focus by timely resolution of technical issues.Appointment and Development of the Implement Service infrastructure / Implement parts network Preferred Industries Manufacturing Tractor Education Qualification Diploma in Engineering; Bachelor of Engineering; Diploma in Engineering in Production Engg.; Diploma in Engineering in Mechanical; Diploma in Engineering in Agriculture; Bachelor of Engineering in Production Engg.; Bachelor of Engineering in Mechanical; Bachelor of Engineering in Agriculture General Experience 8 to 10 years in Automobile / Tractor industry working in Quality Assurance Critical Experience System Generated Core Skills Customer Sensitivity Customer Relationship Management (CRM) Financial Management Incident Management Key Account Management Product Knowledge & Application Product Support Revenue Generation Reward Management Service Planning Spare Parts Management Territory Coverage Optimization Warranty Management Designing Customer Experience Service Orientation Service Management Service Quality System Generated Secondary Skills

Coordination in the Warranty Centre: Handle day to day operations and activities within the Warranty Centre. Ensure compliance with warranty policies and regulations. Liaise with after sales service team, to efficiently handle warranty-related tasks. Conducting Level 2 (L2) Analysis on Field Failure Concerns: Perform in-depth analysis of field failure concerns to identify root causes. Utilise analytical tools and methodologies to investigate and resolve issues effectively. Initiating Warranty Claims Closure: Manage the complete lifecycle of warranty claims, from initiation to closure. Consolidates monthly / periodic COPQ (cost of poor quality) & work on supplier charge back (with SQA) Improving 3M, 12M, and CPU Efficiency: Enhance and optimize the efficiency of key performance metrics such as 3MIS,12MIS,24MIS and Warranty CPU Reduction Develop and implement strategies to streamline processes and improve outcomes. Offering Support for Recalls and Campaigns: Provide comprehensive assistance for recall and campaign initiatives. Collaborate with cross-functional teams toensure seamless execution and compliance. Requirements Must have Electric Vehicle Knowledge Exposure to warranty management and field failure analysis is desirable. Must have knowledge about conducting Level 2 (L2) analysis. Must have ability to coordinate with SQA and external suppliers (for charge back processes). Willingness to learn new areas (like supportingrecalls and campaigns in a technical environment). ","

Position - Workshop Manager Location - Ranchi, Jharkhand Reporting to - Assistant General Manager Service / Chief General Manager Service Age - Maximum 45 Years Educational Qualification Diploma / Btech (Automobile / Mechanical) Experience - 05 + years of experience in a team handling role, essentially to be in automobile service in 4 Wheller. Salary - Upto 6 LPA CTC + Incentives based on target achievements. Other Perks and Benefits: 1. Free Gym Membership. 2. Health Insurance & Accidental Insurance. 3. Opportunity to win Foreign Trip. 4. Opportunity to participate in employee engagement activities. Job purpose: This position would be responsible for the strategic planning, overall operations, and day to day management of the affairs of Premsons Motor (Maruti Suzuki) Workshop. Roles & Responsibilities: 1. Provide excellent customer service, including being courteous, a good listener, and answering questions. 2. Create a high-performing team and ensure smooth collaboration 3. Monitor KPIs like turnaround times maintaining of different type of services. (Free/Paid etc) 4. Customer satisfaction: Monitor KPIs like customer satisfaction scores. 5. Audit findings of Job cards, Invoices, FI and Road test reports. Review mechanism should be adhering as per SOP to fixed different KPIs. 6. Should make a perfect bonding with MSIL officials should adhere the SOP of MSIL as per their guideline. 7. Should ensure minimum rejections of warranty failed part. And warranty decision, claim generation, claim process, part dispatch etc. process should be happening within timeline with 0 negligence. 8. He Should concern towards target met of load and labour. He should ensure the sharing MIS on daily basis with team.

Head RMA (Return Merchandise Authorization) Responsible for managing the complete RMA (Return Merchandise Authorization) lifecycle from customer return requests to coordination with OEMs and closure. The ideal candidate will ensure timely processing, accurate documentation, and efficient handling of IT hardware returns and replacements. Key Responsibilities: Oversee end-to-end RMA operations Coordinate with OEMs/vendors for replacements Maintain documentation and update ERP systems Monitor SLA and TAT compliance Supervise and guide the RMA support team Graduate: B.Com preferred Experience: Minimum 6 years in RMA or returns management (preferably in IT/hardware) Skills: Knowledge of RMA and warranty handling ERP and documentation experience Strong communication and follow-up Team coordination and process execution Location: Delhi NCR

Warranty failure investigation Warranty/GW Claim processing in System AMC Claim processing in System Warranty parts sending to plant as per the desired list shared by Plant team. Coordinating with plant warranty team & CSM for settlement of claims Required Candidate profile Must be handling warranty of Commercial Vehicle 4+ years of experience in Warranty, Warranty claims. In-depth knowledge of warranty handling processes and service operations.

Annual Business Planning and Review Accounts Receivable Expansion of Service Infrastructure & Part Inventory and Availability Customer Satisfaction & Key Account Management People Management, Warranty and Service Administration & Post Sales Service Required Candidate profile Exp 8+ Years as Service Head - Must be handling 10+ service Centers Commercials understanding of Markets & CV business (P&L) Leadership, Communication & People Management Skills

About The Role Skill required: Supply Chain - Warranty Management Designation: Quality Auditing Associate Qualifications: BE Years of Experience: 1 to 3 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do We work with global automotive OEM for working on global warranty claims and identify cost saving opportunities.You will be a part of Supply Chain Management team where in you will be accountable to manage the Supply Chain and provide insights which will help in increasing efficiency by doing away with waste and facilitating greater profits. It also involves management of the flow of goods and services and including all processes that transform raw materials into final products.Define warranty offerings; run outsourced after-sales warranty support and entitlement programs; evaluate customer feedback and planned versus actual costs of warranty coverage; use warranty data analytics to reduce cost and improve product quality; increase recoveries from suppliers and design and deploy warranty solutions. What are we looking for Automobile or mechanical engineer with Quality/ warranty experience. Automotive service technicians with hands on experience. Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your expected interactions are within your own team and direct supervisor You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments The decisions that you make would impact your own work You will be an individual contributor as a part of a team, with a predetermined, focused scope of work Please note that this role may require you to work in rotational shifts Qualification BE

The role proposed is for the Product Development team within Prime Services, including Cash Prime Brokerage with initial focus on Asia Pacific. The successful candidate will work with the wider global team and internal client facing teams together with technology on product enhancements, re-engineering of the existing business processes and responding to client demand, in line with the evolving regulatory environment. Specific responsibilities are listed below: Responsibilities Direct & Contributing Responsibilities Develop product enhancements and re-engineering existing business processes. Work closely with IT for new development and workflow enhancements Contribute to Platform projects and tasks supervised and supported by Product Development management Provide strategic solutions based on changing business requirements Work with key stakeholders for a front to back impact assessment, understand the hedge cases scenarios and support issues resolution throughout the delivery Coordinate client-specific requests and enhancements Propose solutions to existing manual process and control gaps, working with operational and IT teams for implementation Act as a subject matter-expert and leverage domain expertise to develop innovative solutions Technical & Behavioral Competencies Post-Graduate degree in finance or engineering 3-5 years of exposure to the finance industry, a good understanding of hedge fund industry Previous experience in a product management team and Prime Services context, including cash PB Excellent communication skills (written and verbal), comfortable working with various groups at all levels in the organization including sales, trading, technology, legal and client management Inquisitive and attention to details is a must with the ability to undertake several issues simultaneously Agility and collaborative spirit, with ability to work in autonomy Efficient work style, self-driven, good organization skills and ability to work within challenging targets Strong knowledge of the Office tools mainly Microsoft Excel, Word and Power Point

Summary of the Role: The candidate will be looking after sales service activities of the product and will be responsible for Supporting Distributors & Customers in International markets. Responsible for handling failure of product, analysis of failure, spare part arrangement, follow-up & warranty management. Role & responsibilities Hands on experience in After Sales Service function in an automobile industry in export market. Product support/ product improvements Product feedback from field Field & Plant Interface Warranty -FOC claims preparation & monitoring post replacement performance PDI of new vehicles Technical Literature - Field communication & Service circulars, technical bulletins New product seeding & field feedback - Monitoring & reporting to QC/ Production after failure analysis Training to IB technicians and Workshop Managers - Training at Central Training Center (CTC) Dealer Development- New distributor infrastructure development Field Visits -Visit to international market countries for critical complaints and product feedback Preferred candidate profile Diploma/ Degree (Mechanical / Automobile/ Electrical) 8 to 10 Year Experience in Automobile Industry hands on experience in service (International markets)

Hi all, Greeting from Delight HR services!! We do have an excellent job opportunity for the position of Service engineer with one of leading machine tool organisation in Hyderabad Primary objective: To achieve customer satisfaction by giving Service Support for HTL/VTL/VMC/HMC customers Job responsibilities/description : Attending Breakdown Calls for Warranty, AMC and Chargeable of CNC Machines PM activity for CNC Machines Generation of AMC revenue by promotion of AMC in his area Support Sales for promotion of Machines for Exisisting Customers Knowledge of Fanuc, Siemens and Mitsubhushi CNC Systems Knowledge in Diagnostics skills of CNC Electrical Hardware, CNC systems and PLC systems Knowledge on Turrets, ATC and Automation Good Communication skills for coordination of Service Activities with RO and HO Spare parts promotion among customers Basic knowledge on CNC Programming Exposure to CNC and Automation projects Should have knowledge of Computers Key skill required: Strong Knowledge in Electrical and Mechanical aspects of the CNC Machines Should have Market knowledge on Products of CNC Machines Should have CNC System Knowledge and Automation Having own vehicle & valid license Capable of Relocate to the Desired location Job prerequisites: 1. Qualification: DEEE/DME/BE 2. Experience: 3-7 years 3. Gender: MaleBE with 3 to 5 yrs experience in Machine tool industry or Diploma with 4 to 7yrs of experience.

Operations Managing all service operations for region through Direct Team and Service Franchisee, ensuring customer satisfaction and business retention. Ensuring that operations at the service points match the company's standards. Ensure the timely completion of customer complaints as per defined TAT to build a trusted brand in market with higher customer satisfaction. Training & Development Conduct training for service engineers and keep them updated with new products, technologies, SLAs, processes, policies, and softer skills of customer service. Conduct workshops for Service partner & SF Engineers and mechanics to create awareness about our service models and how to resolve first-hand complaints. Warranty and Replacement Resolving product related warranty and replacement issues with sales team and partners Reduce and control of warranty and replacement cost with better monitoring and coordination with Sales and Services team. Proper stock management to cater replacement related issues within defined TAT and improve the customer satisfaction. Control monitoring on replacement and warranty and ensure that it should be as per AOP budget. Process designing and Improvement Manage the P&L of service organization in respective region. Define the complete processes and policies of service with fixed SLAs and escalation matrix for excellent customer services and cost optimization. Maintaining technical infrastructure to distributor end and ensure proper functioning to reduce escalations and improve the TAT of services. Give the feedback of product failure report to Central team and take review on the product for taking corrective action at plant. Identifying improvement areas and implementing adequate measures to maximize customer satisfaction level and quality standard. Design automated process of reporting which can provide faster and accurate report generation and keep better control on service engineers performance

Service portal management Overseeing and optimizing the service portal ensuring a seamless and positive user experience Managing and updating the content within the portal including various masters & catalogs Ensuring the service catalog is accurate, up-to-date and easily navigable for users to find the service they need Analyzing user behavior and feedback to identify areas for improvement in the service portal design Working with IT, Service team and developers to integrate the portal with other systems and processes, ensuring a cohesive customer experience Addressing user-reported issues related to service portal, escalating complex problems to the appropriate team and ensuring timely resolution Providing training and support to users on how to effectively utilize the portals features and functionality Generating regular reports on portal performance, user feedback and key metrics FOC spares order/ claim booking Identify and resolve issues related to spare parts availability Ensure timely delivery of parts to support warranty complaint resolution Maintain accurate records of FOC spares order and approvals Ensure compliance with company policies and procedure Qualification Batchelors degree (2-4 year Exp) or Diploma (3-5 year Exp) in Mechanical/Electrical Field Understanding of BOM Excellent communication Proficiency in service management portal Detail-oriented with strong analytical abilities Ability to work independently and as part of team