As a Service Head with 2 or more years of experience, you will be responsible for overseeing and managing the service operations in Ernakulam, Kerala, India. You will be leading a team of professionals to ensure the delivery of high-quality services to customers. Your role will involve strategizing, planning, and executing service initiatives to meet and exceed customer expectations. Key responsibilities: - Lead and manage a team of service professionals to deliver exceptional service to customers. - Develop and implement service strategies to enhance customer satisfaction and retention. - Monitor service performance metrics and implement improvements as needed. - Collaborate with other departments to ensure seamless service delivery. - Identify areas for service improvement and implement solutions to enhance efficiency and effectiveness. - Stay updated on industry trends and best practices to continuously improve service offerings. Qualifications: - 2 or more years of experience in a service management role. - Strong leadership and communication skills. - Proven track record of delivering high-quality service solutions. - Ability to work effectively in a fast-paced environment. - Bachelor's degree in a relevant field preferred. If you are passionate about delivering excellent service and have the experience and skills required, we invite you to apply for this position. Join our team in Ernakulam, Kerala, India, and be a part of our commitment to providing outstanding service to our customers.,
Job Description: As a Service Head, you will be responsible for overseeing the service operations and ensuring customer satisfaction. Your role will involve managing a team of service staff, implementing service processes, and maintaining high service standards. Key Responsibilities: - Lead and manage a team of service staff to deliver exceptional customer service - Develop and implement service processes to improve efficiency and customer satisfaction - Monitor service performance metrics and take corrective actions as needed - Handle customer complaints and ensure timely resolution - Train and coach service staff to enhance their skills and performance Qualifications Required: - Minimum of 2 years of experience in a service-oriented role - Strong leadership and communication skills - Ability to manage a team and drive results - Customer-focused mindset and problem-solving abilities,