Company Description We suggest you enter details here. Role Description This is a full-time on-site role for a Compliance Specialist located in Pune. The Compliance Specialist will be responsible for ensuring that the company's operations and procedures comply with legal regulations and internal policies. Day-to-day tasks include monitoring compliance programs, conducting risk assessments, drafting and implementing company policies, and providing guidance on regulatory compliance issues. The specialist will also be responsible for communicating compliance requirements to all employees and maintaining documentation of compliance activities. Qualifications Compliance Management and Regulatory Compliance skills Analytical Skills and ability to assess risks Legal Compliance and understanding of relevant laws and regulations Excellent Communication skills Relevant certifications in compliance or legal fields Bachelor's degree in Law, Business Administration, or related field Ability to work independently and in a team environment Attention to detail and strong organizational skills
Sales Performance Achieve monthly, quarterly, and annual sales targets for Electric Vehicles. Actively engage in lead generation, follow-ups, and closing sales. Conduct product presentations and demonstrate the features of Electric Vehicles to customers. Customer Engagement & Relationship Management Build and maintain strong customer relationships to ensure customer satisfaction and loyalty. Provide detailed information about the benefits, features, and advantages of Electric Vehicles. Handle customer queries and concerns, ensuring quick resolutions. Market Intelligence Keep abreast of the latest trends in the electric vehicle market, particularly Mahindra’s product offerings. Track competitor activities and industry developments to maintain a competitive edge. Product Knowledge Possess in-depth knowledge of Mahindra’s Electric Vehicle models, their specifications, and unique selling points (USPs). Stay updated with product upgrades and new launches to provide accurate and relevant information to customers. Sales Documentation & Reporting Ensure the completion of all sales documentation, including agreements, financial paperwork, and vehicle registration. Maintain accurate records of customer interactions, sales activities, and leads in the CRM system. Submit timely reports regarding sales performance, customer feedback, and market conditions. Customer Test Drives & Demonstrations Coordinate and conduct test drives for prospective customers, showcasing the electric vehicle's features and performance. Ensure all necessary arrangements are made for seamless customer test drive experiences. Team Collaboration Collaborate with the sales team to develop and implement sales strategies. Work closely with the service and finance departments to ensure smooth delivery and post-sales support for customers. Follow-up & After-Sales Support Provide post-sales support, ensuring customer satisfaction and assisting with any concerns or issues. Ensure regular follow-ups with customers for feedback and potential future sales opportunities. Sales Promotions and Events Participate in promotional activities and dealership events to generate leads and increase sales visibility. Help organize and attend promotional events, exhibitions, or roadshows for the Electric Vehicle range. Compliance & Ethical Conduct Ensure all sales activities comply with company policies and legal regulations. Adhere to ethical sales practices, maintaining the integrity of the Mahindra brand.
Responsibilities: * Meet sales targets through effective communication and teamwork. * Build customer relationships with presentability and computer skills. * Collaborate with team on coordinated sales strategies. Test drive handling . .
· Key Responsibilities Able to make Rural (Service) business plan and departmental objectives. Ensure all Rural (Service) targets are achieved as per plan. Should be able to look at operations from macro perspective. Able to guide his Managers and provide them proper directions. Ensure all customers who come in contact with any dealership staff have a pleasant experience. Able to review various MIS reports and JD Power reports and takes necessary corrective actions. Improve Intello or any other customer satisfaction scores Meets customers and employees regularly to understand ground realities. Able to create a “customer friendly” culture in the organization. Have good contacts in the industry and business circle. Proper focus on customer satisfaction through proper monitoring on CRM Team and respective managers. Make Proper weekly, monthly and yearly reports according to M&M as well as Unnati Motors. · Customer Satisfaction Preparing CaPs master action plan with an objective to provide excellence in customer service, bench marking industry best practices to delight customers and achieve minimum 90% T2B rating in overall satisfaction. Execute & monitor the same with concerned role holders regularly. Monitor & review trends of customer satisfaction indicators with concerned role holders and implementing action plan for improvement on regular basis. Monitoring execution of contact calendar to create maximum number of delighted customers. Reviewing concern Pareto to find out root cause and monitoring implementation of action plan to reduce number of concerns. Yearly planning, organizing and monitoring of service camp. Planning and organizing customer focus group meet. QWIK SERVICE - Monitoring and enhancing productivity. Planning and monitoring Doorstep Service (DSS) operation – ensuring profitability and route adherence. · Capability Building Monitor service quality scores to improve repair & process quality at the dealership. Monitor MILE trained status of employees which shall not be lower than 80% at any given time. Skill matrix review to track quality of manpower & planning for developments through in-house training. Reward and Recognition scheme, planning & execution for customer care team. · Leadership Roles Planning requirements of manpower, hiring, orientation, fixing up job responsibilities, targets, supervise and conducting appraisal. Readiness of second line by promoting existing manpower based on appraisal. Incentive scheme planning and disbursement for customer care team. Ensuring Employee Pulse Survey twice in a year and action planning based on feedback to improve employee satisfaction. Create harmony among all the departments for effective team work. Manage operating expenses effectively. Initiating housekeeping, work place safety and hygiene. Decision on procurement, maintenance of tools, equipments & other resources. Smooth industrial relation. Field campaign (Retro) monitoring and completion within stipulated time line. · Miscellaneous Review of vehicle off road / open RO beyond allowable period. Improve productivity for optimum usage of infrastructure. Keep a tab on outstanding with debtors and follow up for recovery. · Personal Vehicles Service Capability development of SA/ Relationship Manager (RM). High focus on hygiene element and spic & span infrastructure. Facilitating RM with back end and floor team support to meet up commitments made to customers. Monitor adherence of SOPs related to customers handling by Relationship Manager. Monitor delivery level of purple club benefits to customer. · Commercial Vehicles Service Identifying need of secondary market support and establishing the same by continuous assistance from dealer for spares and technical support. Creating customer awareness on DO’s & Don’ts of the product. Conducting periodic service camps at major pockets to provide service at doorstep. Planning and monitoring Mahindra Mobile Seva(MMS) operation – ensuring profitability and route adherence. Monitor single / double shutter outlet profitability and upkeep. Monitor 3rd Party Tie - up.