Division Vice President - Operations

Role Overview: You are being sought after to take on the role of Divisional Vice President - Operations, where you will be in charge of overseeing large-scale service delivery operations across multiple sites in India. This key leadership position will have you directly supporting the business head and focusing on operational excellence, team management, and strategic implementation throughout the delivery centers. Key Responsibilities: - Lead and supervise operations at over 35 delivery center sites - Provide direct supervision to VP-level leaders or site heads - Ensure seamless end-to-end operational delivery, adherence to SLAs, and governance - Spearhead strategic business initiatives and enhance operational maturity - Manage a minimum of 5,000+ employees directly Qualification Required: - Currently holding a VP/AVP position at a prominent MNC with experience in delivery center operations, preferably within the BPO or shared services sector - Extensive expertise in various aspects of service delivery operations including but not limited to transformation, process enhancement, HR, sales, or collections - Proven track record in contact center operations or global service delivery - Demonstrated success in overseeing multi-site teams and intricate operations - Previous experience not limited to captive/shared service-only environments Additional Details: The company is looking for a strategic leader who can not only manage operations effectively but also shape them. If you have a history of establishing high-performing delivery centers, grooming future leaders, and adeptly navigating through scale, complexity, and change, this role might be the perfect opportunity for you to make your mark.,