Division Vice President - Operations

The Divisional Vice President - Operations role is a high-impact leadership position that involves leading large-scale service delivery operations across multiple sites in India. As the second in line to the business head, you will be responsible for ensuring operational excellence, team leadership, and strategic execution at various delivery centers. Key Responsibilities: - Leading and managing operations at over 35 delivery center sites - Directly overseeing VP-level leaders or site heads - Ensuring end-to-end operational delivery, SLA compliance, and governance - Driving strategic business initiatives and operational maturity - Directly managing a minimum headcount of 5,000+ employees The ideal candidate for this role should currently be in a VP/AVP position at a large MNC with experience in delivery center operations, preferably in the BPO or shared services sector. You should have a strong background in service delivery operations, including transformation, process improvement, HR, sales, or collections. Previous experience in contact center operations or global service delivery is desirable, along with a track record of managing multi-site teams and complex operations. Leadership at this level goes beyond managing operations; it involves shaping them. If you have a proven ability to build high-performing delivery centers, mentor future leaders, and successfully navigate scale, complexity, and change, this role could be the next chapter in your career journey.,