HR Manager

 Talent Acquisition & Hiring

• Manage end-to-end recruitment for inbound customer support roles (CSA, Sr. CSA, Team Leaders, QA, Trainers, etc.).
• Coordinate sourcing, screening, interviewing, assessments, offer roll-out, and onboarding.
• Maintain hiring SLAs to meet process ramp-up requirements and attrition backfills.

 Employee Onboarding & Induction

• Conduct HR induction, documentation, background verification, and policy briefing.
• Ensure smooth joining formalities and handover to training/operations.

 Employee Engagement & Retention

• Plan employee engagement activities, R&R programs, and motivational initiatives for support staff.
• Identify attrition trends and implement retention strategies to reduce employee turnover.
• Conduct skip-level meetings, grievance handling, and exit interviews.

 Performance Management

• Drive the performance appraisal cycle for support teams and leadership roles.
• Work closely with operations for PIP (Performance Improvement Plans) and career development programs.

 Payroll, Compliance & HR Operations

• Manage attendance, leaves, shifts, and payroll coordination.
• Ensure statutory compliance (PF, ESIC, Gratuity, Shops & Establishments Act, etc.).
• Maintain HRMS records, employee files, and HR audit documentation.

 Policy Implementation & Discipline

• Implement HR policies, code of conduct, and disciplinary procedures.
• Resolve employee disputes, grievances, and escalate issues when necessary.

 Training & Development Coordination

• Work with L&D / Training teams to identify skill gaps and execute training calendars.
• Support soft skills, communication, and leadership development programs.

 Stakeholder Collaboration

• Work closely with Operations, WFM, Quality, and Training teams to support manpower planning and employee well-being.
• Serve as HR business partner for inbound customer support vertical.

Job Type: Full-time

Pay: ₹25,000.00 - ₹30,000.00 per month

Benefits:

• Cell phone reimbursement
• Provident Fund

Education:

• Master's (Preferred)

Experience:

• HRBP: 2 years (Required)

Work Location: In person