:"2025-06-24 00:03:34.759759+00:00" , "description":" We are seeking a dedicated, proactive, and customer-focused Product Support Specialist to join our team as the primary point of contact for our B2B SaaS Applicant Tracking System (ATS) clients across the US, EMEA, and APAC regions. You will provide exceptional technical and operational support to HR departments and hiring managers, ensuring they can effectively use our ATS platform to meet their recruitment goals. Your expertise will help clients troubleshoot issues, optimize platform usage, and ensure a seamless customer experience. This role is critical for maintaining high customer satisfaction, fostering long-term client relationships, and driving continuous product improvement. Key Responsibilities Client Support & Relationship Management Respond promptly and professionally to client inquiries via chat, email, and phone, providing clear and helpful information about the ATS platform. Manage and nurture client relationships, delivering personalized support to ensure high satisfaction and retention. Assist clients with billing and subscription-related questions, ensuring timely and accurate resolutions. Technical Troubleshooting & Documentation Troubleshoot and resolve technical or service-related issues, identifying root causes and ensuring complete resolution. Document all customer interactions, issues, and resolutions in the CRM system for transparency and continuity. Identify, document, and escalate bugs or feature requests to the product and development teams. Training & Onboarding Conduct training sessions and create support materials to help clients and new users understand and effectively use ATS features and functionalities. Develop and maintain support documentation, FAQs, and knowledge base articles to empower clients and reduce repeat tickets. Product & Process Improvement Gather and analyze client feedback through interactions and surveys, sharing actionable insights with relevant teams. Stay updated on product enhancements, industry trends, and best practices in customer support. Collaborate with sales, product, development, and customer success teams to resolve complex issues and contribute to product improvements. Proactive Engagement & Retention Monitor client feedback on social media and other channels, proactively addressing concerns to maintain a positive brand image. Identify opportunities to recommend additional features or services that could benefit clients recruitment processes. Implement strategies to retain customers and manage churn effectively, following up on issues and ensuring client satisfaction. Required Skills & Qualifications Experience : 2-5 years in a customer support role within the B2B SaaS industry (preferably ATS/HRMS). Communication : Excellent verbal and written communication skills, able to explain technical concepts clearly to non-technical users. Problem-Solving : Strong analytical and troubleshooting skills, with the ability to resolve escalations effectively. Technical Proficiency : Familiarity with CRM and ATS systems, help desk software, and basic technical troubleshooting. Multitasking : Ability to manage multiple tasks and prioritize effectively in a fast-paced environment. Collaboration : Positive attitude and ability to work collaboratively with cross-functional teams. Shift Flexibility : Willingness to work with international time zones (US & APAC). Key Performance Indicators (KPIs) Customer Satisfaction (CSAT): Maintain 95% CSAT score. Response & Resolution Time: Average first response time Knowledge Impact: Reduce repeat tickets by 30% through effective documentation. Retention: Achieve 98% client retention rate; maintain churn rate ",
:"2025-06-23 23:29:22.606828+00:00" , "description":" We are seeking an experienced and versatile Product Marketing Manager to join our team. This is a hands-on, high-impact role for a strategic marketer who can bridge the gap between product innovation and market success. You will architect our product marketing strategy, craft compelling value propositions, and drive demand and adoption for our ATS and HRMS platforms globally. The ideal candidate is a T-shaped marketer deeply skilled in product marketing, with practical experience across multiple marketing disciplines. You will play a pivotal role in building and mentoring a high-performing team, collaborating cross-functionally, and driving ambitious growth objectives. Key Responsibilities Product Positioning & Messaging Define and refine global positioning and messaging for Aptagrim s ATS and HRMS products. Develop persona-driven, benefit-focused narratives that resonate with HR professionals, recruiters, and business leaders. Conduct market, customer, and competitive research to inform strategy and maintain detailed buyer personas and journeys. Build and manage a rich content library: case studies, product comparisons, sales collateral, and website copy. Go-to-Market Strategy & Execution Lead end-to-end GTM strategies for new product launches, feature rollouts, and regional expansions. Partner with Product, Sales, and Marketing teams to develop launch plans and influence pricing strategy. Align marketing initiatives with sales and customer success to drive pipeline growth, reduce churn, and increase ARR. Own quarterly OKRs and ensure marketing activities and budgets are aligned with revenue targets. Cross-Functional Leadership Act as the bridge between Product, Marketing, Sales, and Customer Success teams. Collaborate with Brand, Demand Gen, and Content teams to ensure consistent messaging and execution across channels. Tailor campaigns and enablement resources for EMEA, APAC, US, and UK markets. Sales & Customer Enablement Equip Sales and Customer Success teams with collateral, competitive insights, pitch decks, and objection handling guides. Lead internal training on product positioning, customer use cases, and value-based selling. Gather and synthesize customer feedback to refine messaging, features, and go-to-market strategy. Content & Thought Leadership Partner with the content team to create marketing assets, case studies, whitepapers, videos, and thought leadership. Develop product education and onboarding resources to accelerate customer time-to-value. Position Aptagrim as a trusted voice in the HRTech ecosystem. Performance Analysis & Market Intelligence Track and optimize product marketing metrics: adoption, win/loss rates, CAC, and campaign ROI. Conduct ongoing market and competitive research to inform GTM and product direction. Present actionable insights and performance reports to executive leadership. Required Skills Experience : 5-8 years in B2B SaaS marketing, with a proven track record in product marketing. Experience in HRTech (ATS/HRMS) is a strong plus. T-Shaped Marketer : Hands-on expertise in at least 3-4 core marketing areas (e.g., Product Marketing, Content, Demand Gen, SEO/SEM). Leadership : Experience managing direct reports or readiness to step into a team leadership role. Analytical : Strong proficiency with CRM and marketing analytics platforms; data-driven decision-maker. Communication : Exceptional written and verbal communication skills; able to craft compelling narratives for diverse audiences. Strategic & Tactical : Able to balance long-term growth vision with short-term execution. Success Metrics You will be measured on your impact across key B2B SaaS metrics, including: Pipeline & Revenue : MQLs, conversion rates, CAC, new customer acquisition, MRR/ARR, growth rate. Customer Value & Retention : CLV, LTV:CAC ratio, NRR, churn rate. Product Adoption : Activation, feature adoption, stickiness, NPS. ",
This is a full-time on-site role for a Senior Artificial Intelligence Consultant in Hyderabad. In this role, you will be responsible for leading AI projects, developing AI strategies, implementing advanced technologies, and collaborating with cross-functional teams to drive digital transformation. Qualifications Strong expertise in agentic AI frameworks such as CrewAI, AutoGPT, LangChain Agents, BabyAGI, or similar. Lead end-to-end development of generative AI models (e.g., GPT, T5, BART, Stable Diffusion, DALL E). Hands-on experience with Hugging Face Transformers, Diffusers, or equivalent libraries. Strong knowledge of neural networks (e.g., Transformers) and machine learning algorithms Solid understanding of NLP, computer vision, or multi-modal AI techniques. Familiarity with MLOps tooling (MLflow, Kubeflow, TFX) and CI/CD pipelines. Experience with real-time processing and optimization techniques for large-scale applications Strong leadership, communication, and project management skills Ability to develop and execute AI strategies Previous experience in AI solutions development in diverse industries Ability to manage multiple projects simultaneously while meeting deadlines. Master's degree in AI, Data Science, or related field
We are looking for a highly motivated and detail-oriented Entry-Level QA Automation Engineer to join our growing QA team. In this role, you will focus primarily on developing, executing, and maintaining automated test scripts to ensure the quality and performance of our web and software applications. This is a great opportunity for recent graduates or junior professionals eager to grow their automation testing skills in a collaborative and fast-paced environment. Responsibilities: Design, write, and execute automated test scripts using industry-standard tools (eg, Selenium, Cypress, Playwright). Collaborate with developers and QA team members to understand requirements and identify test automation opportunities. Maintain and improve the automation test framework to ensure scalability and efficiency. Identify, log, and track bugs and inconsistencies using tools like JIRA , TestRail , or similar. Integrate automated tests into CI/CD pipelines using tools such as Jenkins , GitHub Actions , or GitLab CI . Document test cases and maintain traceability of test coverage. Stay updated with trends and best practices in test automation and suggest improvements. Requirements: Bachelor s degree in Computer Science, Information Technology, Engineering, or related field. Familiarity with automation tools (eg, Selenium, Cypress, Playwright, or similar). Basic understanding of at least one programming/scripting language (eg, Java, Python, JavaScript). Exposure to testing frameworks such as JUnit , TestNG , PyTest , or Mocha . Good knowledge of software development lifecycle (SDLC) and QA processes. Strong problem-solving skills and attention to detail. Excellent written and verbal communication skills. Nice-to-Have (Bonus): Exposure to version control systems like Git . Experience with REST API testing using tools like Postman or REST Assured . Knowledge of CI/CD concepts and working experience with tools like Jenkins. Internship or academic project experience in software testing or automation
We are looking for a passionate Python Django Developer Intern to join our dynamic team. This is an excellent opportunity for aspiring developers to gain hands-on experience in a real-world development environment and contribute to exciting projects. Key Responsibilities: Develop and Maintain Web Applications : Design, develop, and maintain web applications using Python and Django framework. Database Management : Implement and manage databases using Django ORM or other database systems like PostgreSQL, MySQL, or SQLite. Front-end Development : Collaborate with front-end developers to integrate user-facing elements with server-side logic. API Development and Integration : Create and integrate RESTful APIs to support web applications and mobile apps. Testing : Write unit tests and participate in code reviews to ensure code quality and maintainability. Documentation : Document code and technical specifications to facilitate future maintenance and enhancements. Collaboration : Work closely with cross-functional teams including designers, product managers, and other developers to deliver high-quality software solutions. Qualifications: Currently pursuing or recently completed a degree in Computer Science, Information Technology, or related field. Proficiency in Python programming language. Familiarity with Django framework and its core principles. Basic understanding of front-end technologies such as HTML, CSS, and JavaScript. Knowledge of database systems like PostgreSQL, MySQL, or SQLite. Strong problem-solving skills and attention to detail. Good communication and teamwork skills. Ability to learn new technologies and adapt to a fast-paced environment. Benefits: Hands-on Experience: Gain practical experience working on real-world projects. Mentorship: Learn from experienced developers and industry professionals
Develop and maintain high-quality, performant, and scalable client-side applications using Next.js and other modern front-end web technologies Collaborate with design and back-end teams to ensure seamless integration of user interfaces with server-side logic Optimize application performance and ensure high-quality code by adhering to best practices and coding standards Participate in code reviews and provide constructive feedback to other developers Mentor junior developers and provide technical guidance and support Stay up-to-date with emerging front-end web technologies and make recommendations for future improvements to our development stack Requirements: Bachelor's or Master's degree in Computer Science or related field Proficient in modern front-end web technologies such as HTML, CSS, JavaScript, and TypeScript Experience with CSS library/framework such as Bootstrap, Tailwind. Experience with server-side rendering and API integration Experience with mobile responsiveness. Strong understanding of web performance optimization techniques and best practices Familiarity with version control systems such as Git Excellent problem-solving skills and attention to detail Ability to work independently and as part of a team in a fast-paced environment Strong communication and collaboration skills Preferred Qualifications: Experience with other front-end web frameworks such as React or Angular Familiarity with back-end technologies such as Node.js or Python Experience with agile development methodologies Contributions to open source projects or participation in developer communities
We are looking for a motivated and technically sound Junior Django Developer to join our back-end development team. This role is ideal for individuals at the start of their careers but with a solid grounding in software engineering principles and a strong understanding of Python and web development fundamentals. Key Responsibilities Develop and maintain server-side logic and APIs using Django Collaborate with front-end developers, designers, and other team members to deliver integrated web applications Work with relational databases (e.g., PostgreSQL, MySQL) and manage schema migrations Ensure the performance, quality, and responsiveness of applications Write clean, maintainable, and well-tested code Troubleshoot, debug, and resolve issues across the development stack Learn and follow best practices in Django development, security, and scalability Requirements Proficient in Python, with a strong understanding of Django framework Solid knowledge of web fundamentals HTTP, REST, client-server architecture Experience working with relational databases and ORMs Familiarity with HTML, CSS, and JavaScript for basic integration Understanding of version control systems like Git Awareness of common security practices and performance optimization Strong logical thinking, problem-solving ability, and attention to detail Bachelor's degree in Computer Science, Engineering, or a related field (or equivalent practical experience) Nice to Have Familiarity with Django REST Framework (DRF) Exposure to Docker, Linux environments, or basic DevOps Understanding of unit testing and test-driven development Experience working on side projects, internships, or GitHub contributions Basic knowledge of frontend frameworks (React, Vue, etc.)
We are seeking a highly skilled and hands-on AI Engineer with experience in building and deploying deep learning models. If youre passionate about large language models (LLMs), generative AI , and developing intelligent systems in computer vision and natural language processing (NLP) , we’d love to meet you. You will be at the forefront of creating production-ready AI solutions, working closely with cross-functional teams to design, train, optimize, and deploy state-of-the-art models that solve real-world problems. Key Responsibilities Design, train, and fine-tune models for tasks such as: Image classification, segmentation, object detection Text classification, summarization, generation Build and integrate generative AI solutions using LLMs (e.g., GPT, LLaMA, BERT) Optimize and deploy AI models in scalable, GPU-accelerated environments Collaborate with engineering, DevOps, and IT teams to ensure robust model deployment and monitoring Translate business requirements into AI solutions through close interaction with product and customer teams Continuously improve model performance with respect to accuracy, latency, and resource efficiency Requirements Strong understanding of deep learning, computer vision, and NLP fundamentals Hands-on experience with: CNNs, RNNs/LSTMs, attention mechanisms, transformers Generative models such as diffusion models , text-to-image models , or LLMs Proficiency in PyTorch or TensorFlow Experience working with LLM platforms such as Hugging Face , OpenAI , or similar Exposure to prompt engineering, fine-tuning, or embedding-based retrieval Familiarity with GPU-based training workflows , distributed computing, or MLOps tools is a plus Solid programming skills in Python and comfort with Git, Docker, or related tools Good to Have Experience with vector databases (e.g., FAISS, Pinecone) Knowledge of ML lifecycle tools like MLflow, Weights & Biases, or DVC Exposure to cloud platforms (AWS, GCP, or Azure) for model training/deployment
Were hiring an Entry-Level Business Analyst! Work with cross-functional teams to gather requirements, analyze processes, and support IT solution development. Strong analytical, communication, and documentation skills required. Health insurance
We are looking for a highly skilled Next.js Developer with solid front-end engineering experience to join our dynamic product development team. You will be responsible for building high-performance, scalable web applications using Next.js, React, and related technologies. This role requires strong problem-solving skills, a keen eye for detail, and the ability to work collaboratively with cross-functional teams. Key Responsibilities Develop and maintain high-quality web applications using Next.js , React , and TypeScript . Build reusable, maintainable UI components and ensure consistent design implementation. Optimize application performance for maximum speed and scalability. Integrate APIs and backend services seamlessly into the frontend. Work closely with designers, backend engineers, and product managers to deliver user-centric solutions. Implement SEO best practices and server-side rendering (SSR) features. Write clean, well-documented, and testable code following best practices. Conduct code reviews and mentor junior developers as needed. Required Skills & Qualifications 2+ years of professional experience in Next.js . Strong proficiency in React , JavaScript (ES6+) , and TypeScript . Hands-on experience with SSR , SSG , and Next.js API routes. Proficiency with modern HTML5, CSS3, and CSS-in-JS frameworks (e.g., Tailwind, Styled Components). Experience integrating RESTful APIs and/or GraphQL. Knowledge of web performance optimization and SEO best practices. Familiarity with CI/CD workflows, Git, and version control practices. Experience with testing frameworks like Jest , React Testing Library , or Cypress. Good-to-Have Skills Experience with Node.js or backend development. Familiarity with cloud platforms (AWS, GCP, or Azure). Knowledge of micro-frontend architecture or monorepo tools (e.g., Nx, Turborepo). Exposure to analytics, monitoring, and error-tracking tools (e.g., Sentry, Datadog).
Were looking for a creative and detail-oriented Motion Graphics Designer with strong graphic design skills to join our team. The ideal candidate is passionate about storytelling through visuals — combining motion, typography, and design aesthetics to create impactful digital content for marketing, product, and brand communication. Key Responsibilities: Conceptualize, design, and animate motion graphics, explainer videos, and product demos . Create engaging visual content for websites, product interfaces, and social media campaigns. Collaborate with product, marketing, and UX teams to translate ideas into visually compelling narratives. Develop storyboards, style frames, and visual assets for videos and interactive elements. Design high-quality graphics, illustrations, and layouts for both static and motion projects. Edit and enhance video footage with transitions, effects, and sound synchronization. Maintain brand consistency across all visual and motion assets. Stay updated on emerging motion design trends, animation tools, and digital storytelling techniques . Requirements: Bachelor’s degree in Design, Visual Communication, Animation, or a related field. 2–5 years of proven experience in motion graphics and graphic design . Strong proficiency in: After Effects, Illustrator, Photoshop, Premiere Pro, and Figma (preferred) . In-depth knowledge and experience with Lottie animation tools and libraries (e.g., Lottie Bodymovin, After Effects plugin ). Solid understanding of composition, timing, color theory, and typography . Experience creating animations optimized for web, mobile, and social platforms . Excellent sense of visual storytelling, attention to detail, and design aesthetics. Preferred Attributes: Experience with 3D animation tools (Blender, Cinema 4D) is a plus. Familiarity with UI/UX motion design or interactive animations for digital products. Strong portfolio showcasing both static and motion design work .
We are looking for an experienced and people-driven HR Manager to lead and oversee all aspects of human resources and administration. The ideal candidate will have a strong background in HR operations, compliance, and employee engagement, with the ability to drive culture, streamline processes, and support organizational growth. Key Responsibilities: Lead end-to-end HR operations , from recruitment and onboarding to exit formalities. Oversee employee life cycle management , including induction, performance reviews, and retention programs. Drive employee engagement initiatives that foster collaboration, motivation, and a positive work environment. Manage leave, attendance, and payroll coordination ensuring accuracy and timely compliance. Administer and ensure adherence to statutory requirements (PF, ESI, Gratuity, Shops & Establishment Act, etc.). Develop, update, and implement HR policies and procedures aligned with business goals. Partner with department heads to assess staffing needs and support talent acquisition and development strategies. Maintain and optimize HRMS and documentation systems for efficiency and transparency. Handle grievance management, disciplinary procedures , and employee relations professionally. Coordinate office administration and vendor management , ensuring smooth daily operations. Requirements: Bachelors or Master’s degree in HR, Business Administration, or related field. 3 - 5 years of experience in HR generalist and operations functions . Strong understanding of Indian labor laws and statutory compliance . Proven experience in employee engagement, performance management, and policy formulation . Excellent interpersonal, leadership, and communication skills. Proficiency in MS Office and HRMS tools ; familiarity with modern HR tech platforms is a plus. Preferred Attributes: Prior experience in a fast-paced or startup environment . Strong sense of ownership, ethics, and ability to work cross-functionally. Strategic mindset with hands-on operational capability.