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!!We Are Hiring !! Job Opportunity for Senior HR & Administration Manager in Delhi-NCR Region Click here to Apply - https://applicant-enterprise.psyhire.ai/jobs/SIGO1J22?company_id=SIGO1 🎯 Apply by uploading your current Resume + Short Intro Video (Mandatory) at the link. For Any Job queries Whatspp @ 8130803058 Company Overview: SIGMA Outsourcing Services Pvt Ltd (SOSPL) is a dynamic and growing collections agency committed to providing exceptional debt recovery services. SIGMA, was established in 2005 with over 20 years + standing having more than 25 clients is a leading Business Process Management Service partner for Banks and NBFC industry offering expertise in Soft Bucket Collections through AI Enabled Contact Centers and Field Operations, handling key portfolios of Credit Card, Two-Wheeler Loan, Personal and Consumer Durable loans with large team structure of more than 1700 employees. Sigma has a well penetrated footprint across the North & West of India, in the states of Delhi NCR, Uttar-Pradesh, Uttarakhand, Maharashtra, Gujarat & Rajasthan. As an emerging leader in the Collections industry, we prioritize innovation, efficiency, and employee development. We are seeking a talented individual to join our team as Senior HR & Administration Manager. The selected candidate being positioned at Delhi corporate office serves as a vital link between the CHRO/Senior Leadership Team and Regional HR & Admin Managers to understand business needs, provide insights and support regional business initiatives, contribute to overall business strategy formulation and execution, fostering productivity and efficiency within the Delhi/NCR region. Job Purpose: To oversee and drive end-to-end HR operations and administration of a mid-sized BPO company, with AI-enabled contact Centre’s focused on professional Collections and Business Process Management. The role demands strong leadership, hands-on execution, and collaboration with cross-functional teams to ensure operational excellence, compliance, and a people-centric culture. Job Location & Reporting: • Job Location: Delhi & NCR and Mumbai East • Reporting To: Direct reporting to Senior Management; Indirect reporting to Process Heads Key Responsibilities: 1. Human Resource Operations: • Manage full employee end to end lifecycle: recruitment, onboarding, training, separation, and full & final settlements. • Draft and issue HR documentation: offer letters, promotion letters, relieving certificates. • Administer payroll inputs and statutory compliance: PF, ESI, TDS etc • Track attendance, leaves, and hiring via HRMS/ERP tools (e.g., PsyHire). • Drive employee engagement, culture building events, performance appraisals, succession planning, and team promotions. • Conduct exit interviews, attrition analysis, and execute retention strategies and HR audits. • Renew & implement new company policies, handle disciplinary actions, POSH & labor law compliance. • Apprenticeship management, Stipend via DBT monitoring & end of year certification programs. 2. Administration: · Supervise housekeeping, hygiene, vendor relations, and facility upkeep. · Manage office inventory, AMC renewals, lease documentation, and vendor quotations. · Ensure workplace health & safety: CCTV surveillance, fire drills, pest control, and emergency response protocols. · Monitor office utilities, expense reports, and maintenance of office premises. 3. Coordination & Compliance: • Liaise with consultants, legal advisors, and labor law officers. • Lead government skill India Apprenticeship onboarding via NAPS/NATS portals. • Ensure timely reporting and documentation for internal audits and statutory obligations. • Generate monthly MIS reports and ensure audit-ready record keeping. • Ensure team timely updates records and documentation in ERP & company’s shared Google drive. 4. Team Leadership and Governance: • Delegate daily tasks, monitor team performance, and conduct regular reviews. • Drive CSR, team-building, and digital employer branding initiatives. • Lead training and leadership development aligned with organizational growth goals. Essential Technical Skills: • Google Workspace: Proficiency in Gmail, Docs, Sheets, Slides, Calendar, and Drive. • MS Office Suite: Expertise in Excel, Word, and PowerPoint for documentation and reporting. • Recruitment/HRMS Tools: Hands-on with job boards platforms like Apna, Work India, indeed etc • Digital & social media: Recruitment marketing via LinkedIn, Telegram, Facebook and online branding. • Documentation & Analytical: Letter drafting, data-driven reporting, compliance tracking. • Interpersonal Skills: Stakeholder coordination, team communication, training & engagement. Key Behavioral Skills Required: • Leadership & Team Management • Problem Solving & Decision-Making • Motivating Teams to Achieve Targets • Adaptable, Proactive & Ability to Work Under Pressure • High Attention to Detail & Process Accuracy Education Requirements & Salary Range & Benefits: · Graduate/Postgraduate in HR, Business Administration, or related field. · Age: Between 26-35 years young, adaptable and technology driven. · Proven Experience between 3-15 years managing HR & Admin functions in a BPO setup. · CTC: ₹40,000 – ₹65,000 per month with tax deductions (salary band subject to experience & interview performance) · Benefits: Attractive Medical coverage, Quarterly Incentive plans, Annual performance bonuses and Long-term growth opportunities as the company expands to overseas locations. · Only candidates who are native residents of Delhi or working in South-West Delhi district are preferred for this role. Work Conditions: • Working Days: Monday to Saturday • Office Hours: 09:30 AM – 06:30 PM • Travel: Essential travel to regional satellite offices as required, in addition to Delhi & NCR region.
