Click Here to apply https://applicant.psyhire.ai/jobs/SIGO1J6?company_id=SIGO1 DRA Certify Tele caller • Outbound calling over Auto-Dialer for collection for Banks • Good communication in Hindi. • Basic Computer skills • Updating CRM with disposition / comments • Good telephone handling skills Qualifications • HSC or equivalent • Minimum age – 18yrs • Police verification – positive Additional information • Office is walking distance from Andheri Metro station • New Air conditioned office • Timely salary • Attractive incentives on meeting targets • Attractive referral Bonus • One week induction and soft skills training • 50% female staff. Very good working environment • Fast growth opportunities

Job Description Job Description : AM/Manager (Collections) Location PUNE No. of Vacant Position Employees : 1 Team Size : 40 Key Responsibilities: · Team Management: Leading a team of 40 Field executives from the front, ensuring high motivation levels and low attrition levels. · Performance Management: Delivering Hourly/ Daily/ Weekly & Monthly performance parameters –both Quantitative (Collection resolution), Productivity metrics (Connected calls / Log-in hours) and Qualitative ( Call quality metrics). · Roster planning of the floor based on volume patterns during the day. · Daily formulation and execution of outbound Dialing strategies based on the Dialer and Agent dispositions – to achieve maximum connectivity · Adherence of all compliance parameters and ‘Code of Conduct’ guidelines as prescribed and to regularly sensitize the team through huddles and quality audits. · Play the role of a ‘Quality Auditor’ and a ‘Floor Trainer’ whenever required and take complete ownership of the two functions. · Provide an accurate weekly and monthly projection and publish and manage the DRR ( Daily Run Rate) – perform course correction in case of any deviations · Design and execute a highly enabling incentive structure. · Maintain a ready list of agent pipeline to mitigate any possible attrition. · Partner with HR to organize employee engagement activities on the floor and keep the floor visually vibrant and energetic using various Displays/ Posters. Key Skills: · Data analytics and Excel proficiency. · Good written and verbal communication skills. · Highly process oriented. · Good hands-on knowledge of dialer utilities and dialing strategies · People friendly, Pleasant personality. · Fair player & Team player. · Financial and Business acumen. Company Benefits: · Accidental Death Insurance Cover of 10 Lakh. · ESIC cover with all unlimited hospitalization and medical expensive. · PF also covered (its is Optional). · Professional Development Opportunities. Location Preference: - Only candidate residing in West Delhi or central Delhi should apply. Job Types: Full-time, Permanent, Fresher Salary: ₹300,000.00 - ₹400,000.00 per year Benefits: Provident Fund Schedule: Morning shift Experience: AM/Manager (Collections): 3 - 6 years (Required)

!!We Are Hiring !! Job Opportunity for Senior HR & Administration Manager in Delhi-NCR Region Click here to Apply - https://applicant-enterprise.psyhire.ai/jobs/SIGO1J22?company_id=SIGO1 🎯 Apply by uploading your current Resume + Short Intro Video (Mandatory) at the link. For Any Job queries Whatspp @ 8130803058 Company Overview: SIGMA Outsourcing Services Pvt Ltd (SOSPL) is a dynamic and growing collections agency committed to providing exceptional debt recovery services. SIGMA, was established in 2005 with over 20 years + standing having more than 25 clients is a leading Business Process Management Service partner for Banks and NBFC industry offering expertise in Soft Bucket Collections through AI Enabled Contact Centers and Field Operations, handling key portfolios of Credit Card, Two-Wheeler Loan, Personal and Consumer Durable loans with large team structure of more than 1700 employees. Sigma has a well penetrated footprint across the North & West of India, in the states of Delhi NCR, Uttar-Pradesh, Uttarakhand, Maharashtra, Gujarat & Rajasthan. As an emerging leader in the Collections industry, we prioritize innovation, efficiency, and employee development. We are seeking a talented individual to join our team as Senior HR & Administration Manager. The selected candidate being positioned at Delhi corporate office serves as a vital link between the CHRO/Senior Leadership Team and Regional HR & Admin Managers to understand business needs, provide insights and support regional business initiatives, contribute to overall business strategy formulation and execution, fostering productivity and efficiency within the Delhi/NCR region. Job Purpose: To oversee and drive end-to-end HR operations and administration of a mid-sized BPO company, with AI-enabled contact Centre’s focused on professional Collections and Business Process Management. The role demands strong leadership, hands-on execution, and collaboration with cross-functional teams to ensure operational excellence, compliance, and a people-centric culture. Job Location & Reporting: • Job Location: Delhi & NCR and Mumbai East • Reporting To: Direct reporting to Senior Management; Indirect reporting to Process Heads Key Responsibilities: 1. Human Resource Operations: • Manage full employee end to end lifecycle: recruitment, onboarding, training, separation, and full & final settlements. • Draft and issue HR documentation: offer letters, promotion letters, relieving certificates. • Administer payroll inputs and statutory compliance: PF, ESI, TDS etc • Track attendance, leaves, and hiring via HRMS/ERP tools (e.g., PsyHire). • Drive employee engagement, culture building events, performance appraisals, succession planning, and team promotions. • Conduct exit interviews, attrition analysis, and execute retention strategies and HR audits. • Renew & implement new company policies, handle disciplinary actions, POSH & labor law compliance. • Apprenticeship management, Stipend via DBT monitoring & end of year certification programs. 2. Administration: · Supervise housekeeping, hygiene, vendor relations, and facility upkeep. · Manage office inventory, AMC renewals, lease documentation, and vendor quotations. · Ensure workplace health & safety: CCTV surveillance, fire drills, pest control, and emergency response protocols. · Monitor office utilities, expense reports, and maintenance of office premises. 3. Coordination & Compliance: • Liaise with consultants, legal advisors, and labor law officers. • Lead government skill India Apprenticeship onboarding via NAPS/NATS portals. • Ensure timely reporting and documentation for internal audits and statutory obligations. • Generate monthly MIS reports and ensure audit-ready record keeping. • Ensure team timely updates records and documentation in ERP & company’s shared Google drive. 4. Team Leadership and Governance: • Delegate daily tasks, monitor team performance, and conduct regular reviews. • Drive CSR, team-building, and digital employer branding initiatives. • Lead training and leadership development aligned with organizational growth goals. Essential Technical Skills: • Google Workspace: Proficiency in Gmail, Docs, Sheets, Slides, Calendar, and Drive. • MS Office Suite: Expertise in Excel, Word, and PowerPoint for documentation and reporting. • Recruitment/HRMS Tools: Hands-on with job boards platforms like Apna, Work India, indeed etc • Digital & social media: Recruitment marketing via LinkedIn, Telegram, Facebook and online branding. • Documentation & Analytical: Letter drafting, data-driven reporting, compliance tracking. • Interpersonal Skills: Stakeholder coordination, team communication, training & engagement. Key Behavioral Skills Required: • Leadership & Team Management • Problem Solving & Decision-Making • Motivating Teams to Achieve Targets • Adaptable, Proactive & Ability to Work Under Pressure • High Attention to Detail & Process Accuracy Education Requirements & Salary Range & Benefits: · Graduate/Postgraduate in HR, Business Administration, or related field. · Age: Between 26-35 years young, adaptable and technology driven. · Proven Experience between 3-15 years managing HR & Admin functions in a BPO setup. · CTC: ₹40,000 – ₹65,000 per month with tax deductions (salary band subject to experience & interview performance) · Benefits: Attractive Medical coverage, Quarterly Incentive plans, Annual performance bonuses and Long-term growth opportunities as the company expands to overseas locations. · Only candidates who are native residents of Delhi or working in South-West Delhi district are preferred for this role. Work Conditions: • Working Days: Monday to Saturday • Office Hours: 09:30 AM – 06:30 PM • Travel: Essential travel to regional satellite offices as required, in addition to Delhi & NCR region.

Job Title: MIS Executive Location: Mumbai Department: Operations / Collections / Tele-calling Reporting To: Manager – MIS / Operations Head Employment Type: Full-time Company Overview: Sigma Outsourcing Services Pvt. Ltd. is a leading BPO specializing in debt recovery, collections, and customer service. With a focus on Execution, Expertise, and Excellence, we drive operational performance through data-driven decision-making and people-centric processes. Position Summary: The MIS Executive will be responsible for generating, maintaining, analyzing, and presenting daily, weekly, and monthly operational reports. The role demands a high level of accuracy, speed, and confidentiality while working with large data sets and performance metrics. Reporting; Prepare Daily Recovery Reports (DRR), productivity dashboards, agent-wise/team-wise performance reports Data Management: Maintain and update master databases; clean and validate data to ensure accuracy. Analysis: Identify trends, discrepancies, and areas for improvement through data insights. Automation: Create/optimize Excel dashboards, pivot tables, macros, or Power BI reports. Support: Coordinate with Team Leaders, Managers, and Field Executives for timely inputs. Compliance: Ensure reports adhere to internal SOPs and client requirements Ad-hoc Requests: Handle urgent data and reporting requests from management or clients Educational Qualification: Graduate in any discipline (B.Com, BBA, B.Sc preferred) Certification in MIS, Data Analytics, or Excel is a plus Skills Required: Advanced Excel Skills (VLOOKUP, HLOOKUP, Pivot Table, Macros, Charts) Working knowledge of PowerPoint, Google Sheets, and MS Access Familiarity with Power BI or any BI tool is an advantage Good understanding of collection KPIs, performance matrices, and field operations Strong analytical and problem-solving ability Attention to detail, accuracy, and time management Good communication skills – verbal & written Experience: 1–3 years of experience in MIS/Data Reporting (preferably in a BPO, Collections, or BFSI setup)

Handling important invoice documents and scan . Job Types: Full-time, Permanent, Fresher Pay: From ₹10,500.00 per month Benefits: Flexible schedule Provident Fund Schedule: Day shift Work Location: In person Speak with the employer +91 9915362067 Application Deadline: 20/06/2025 Expected Start Date: 23/06/2025

Click Here to apply https://applicant.psyhire.ai/jobs/SIGO1J6?company_id=SIGO1 DRA Certify Tele caller Added benefits. • Outbound calling over Auto-Dialer for collection for Banks • Good communication in Hindi. • Basic Computer skills • Updating CRM with disposition / comments • Good telephone handling skills Qualifications • HSC or equivalent • Minimum age – 18yrs • Police verification – positive Additional information • Office is walking distance from Andheri Metro station • New Air conditioned office • Timely salary • Attractive incentives on meeting targets • Attractive referral Bonus • One week induction and soft skills training • 50% female staff. Very good working environment • Fast growth opportunities