!!We Are Hiring !! Job Opportunity for Senior HR & Administration Manager in Delhi-NCR Region Click here to Apply - https://applicant-enterprise.psyhire.ai/jobs/SIGO1J22?company_id=SIGO1 🎯 Apply by uploading your current Resume + Short Intro Video (Mandatory) at the link. For Any Job queries Whatspp @ 8130803058 Company Overview: SIGMA Outsourcing Services Pvt Ltd (SOSPL) is a dynamic and growing collections agency committed to providing exceptional debt recovery services. SIGMA, was established in 2005 with over 20 years + standing having more than 25 clients is a leading Business Process Management Service partner for Banks and NBFC industry offering expertise in Soft Bucket Collections through AI Enabled Contact Centers and Field Operations, handling key portfolios of Credit Card, Two-Wheeler Loan, Personal and Consumer Durable loans with large team structure of more than 1700 employees. Sigma has a well penetrated footprint across the North & West of India, in the states of Delhi NCR, Uttar-Pradesh, Uttarakhand, Maharashtra, Gujarat & Rajasthan. As an emerging leader in the Collections industry, we prioritize innovation, efficiency, and employee development. We are seeking a talented individual to join our team as Senior HR & Administration Manager. The selected candidate being positioned at Delhi corporate office serves as a vital link between the CHRO/Senior Leadership Team and Regional HR & Admin Managers to understand business needs, provide insights and support regional business initiatives, contribute to overall business strategy formulation and execution, fostering productivity and efficiency within the Delhi/NCR region. Job Purpose: To oversee and drive end-to-end HR operations and administration of a mid-sized BPO company, with AI-enabled contact Centre’s focused on professional Collections and Business Process Management. The role demands strong leadership, hands-on execution, and collaboration with cross-functional teams to ensure operational excellence, compliance, and a people-centric culture. Job Location & Reporting: • Job Location: Delhi & NCR and Mumbai East • Reporting To: Direct reporting to Senior Management; Indirect reporting to Process Heads Key Responsibilities: 1. Human Resource Operations: • Manage full employee end to end lifecycle: recruitment, onboarding, training, separation, and full & final settlements. • Draft and issue HR documentation: offer letters, promotion letters, relieving certificates. • Administer payroll inputs and statutory compliance: PF, ESI, TDS etc • Track attendance, leaves, and hiring via HRMS/ERP tools (e.g., PsyHire). • Drive employee engagement, culture building events, performance appraisals, succession planning, and team promotions. • Conduct exit interviews, attrition analysis, and execute retention strategies and HR audits. • Renew & implement new company policies, handle disciplinary actions, POSH & labor law compliance. • Apprenticeship management, Stipend via DBT monitoring & end of year certification programs. 2. Administration: · Supervise housekeeping, hygiene, vendor relations, and facility upkeep. · Manage office inventory, AMC renewals, lease documentation, and vendor quotations. · Ensure workplace health & safety: CCTV surveillance, fire drills, pest control, and emergency response protocols. · Monitor office utilities, expense reports, and maintenance of office premises. 3. Coordination & Compliance: • Liaise with consultants, legal advisors, and labor law officers. • Lead government skill India Apprenticeship onboarding via NAPS/NATS portals. • Ensure timely reporting and documentation for internal audits and statutory obligations. • Generate monthly MIS reports and ensure audit-ready record keeping. • Ensure team timely updates records and documentation in ERP & company’s shared Google drive. 4. Team Leadership and Governance: • Delegate daily tasks, monitor team performance, and conduct regular reviews. • Drive CSR, team-building, and digital employer branding initiatives. • Lead training and leadership development aligned with organizational growth goals. Essential Technical Skills: • Google Workspace: Proficiency in Gmail, Docs, Sheets, Slides, Calendar, and Drive. • MS Office Suite: Expertise in Excel, Word, and PowerPoint for documentation and reporting. • Recruitment/HRMS Tools: Hands-on with job boards platforms like Apna, Work India, indeed etc • Digital & social media: Recruitment marketing via LinkedIn, Telegram, Facebook and online branding. • Documentation & Analytical: Letter drafting, data-driven reporting, compliance tracking. • Interpersonal Skills: Stakeholder coordination, team communication, training & engagement. Key Behavioral Skills Required: • Leadership & Team Management • Problem Solving & Decision-Making • Motivating Teams to Achieve Targets • Adaptable, Proactive & Ability to Work Under Pressure • High Attention to Detail & Process Accuracy Education Requirements & Salary Range & Benefits: · Graduate/Postgraduate in HR, Business Administration, or related field. · Age: Between 26-35 years young, adaptable and technology driven. · Proven Experience between 3-15 years managing HR & Admin functions in a BPO setup. · CTC: ₹40,000 – ₹65,000 per month with tax deductions (salary band subject to experience & interview performance) · Benefits: Attractive Medical coverage, Quarterly Incentive plans, Annual performance bonuses and Long-term growth opportunities as the company expands to overseas locations. · Only candidates who are native residents of Delhi or working in South-West Delhi district are preferred for this role. Work Conditions: • Working Days: Monday to Saturday • Office Hours: 09:30 AM – 06:30 PM • Travel: Essential travel to regional satellite offices as required, in addition to Delhi & NCR region.
Job Title: MIS Executive Location: Mumbai Department: Operations / Collections / Tele-calling Reporting To: Manager – MIS / Operations Head Employment Type: Full-time Company Overview: Sigma Outsourcing Services Pvt. Ltd. is a leading BPO specializing in debt recovery, collections, and customer service. With a focus on Execution, Expertise, and Excellence, we drive operational performance through data-driven decision-making and people-centric processes. Position Summary: The MIS Executive will be responsible for generating, maintaining, analyzing, and presenting daily, weekly, and monthly operational reports. The role demands a high level of accuracy, speed, and confidentiality while working with large data sets and performance metrics. Reporting; Prepare Daily Recovery Reports (DRR), productivity dashboards, agent-wise/team-wise performance reports Data Management: Maintain and update master databases; clean and validate data to ensure accuracy. Analysis: Identify trends, discrepancies, and areas for improvement through data insights. Automation: Create/optimize Excel dashboards, pivot tables, macros, or Power BI reports. Support: Coordinate with Team Leaders, Managers, and Field Executives for timely inputs. Compliance: Ensure reports adhere to internal SOPs and client requirements Ad-hoc Requests: Handle urgent data and reporting requests from management or clients Educational Qualification: Graduate in any discipline (B.Com, BBA, B.Sc preferred) Certification in MIS, Data Analytics, or Excel is a plus Skills Required: Advanced Excel Skills (VLOOKUP, HLOOKUP, Pivot Table, Macros, Charts) Working knowledge of PowerPoint, Google Sheets, and MS Access Familiarity with Power BI or any BI tool is an advantage Good understanding of collection KPIs, performance matrices, and field operations Strong analytical and problem-solving ability Attention to detail, accuracy, and time management Good communication skills – verbal & written Experience: 1–3 years of experience in MIS/Data Reporting (preferably in a BPO, Collections, or BFSI setup)
Handling important invoice documents and scan . Job Types: Full-time, Permanent, Fresher Pay: From ₹10,500.00 per month Benefits: Flexible schedule Provident Fund Schedule: Day shift Work Location: In person Speak with the employer +91 9915362067 Application Deadline: 20/06/2025 Expected Start Date: 23/06/2025
Click Here to apply https://applicant.psyhire.ai/jobs/SIGO1J6?company_id=SIGO1 DRA Certify Tele caller Added benefits. • Outbound calling over Auto-Dialer for collection for Banks • Good communication in Hindi. • Basic Computer skills • Updating CRM with disposition / comments • Good telephone handling skills Qualifications • HSC or equivalent • Minimum age – 18yrs • Police verification – positive Additional information • Office is walking distance from Andheri Metro station • New Air conditioned office • Timely salary • Attractive incentives on meeting targets • Attractive referral Bonus • One week induction and soft skills training • 50% female staff. Very good working environment • Fast growth opportunities
Click Here to apply https://applicant.psyhire.ai/jobs/SIGO1J6?company_id=SIGO1 DRA Certify Tele caller • Outbound calling over Auto-Dialer for collection for Banks • Good communication in Hindi. • Basic Computer skills • Updating CRM with disposition / comments • Good telephone handling skills Qualifications • HSC or equivalent • Minimum age – 18yrs • Police verification – positive Additional information • Office is walking distance from Andheri Metro station • New Air conditioned office • Timely salary • Attractive incentives on meeting targets • Attractive referral Bonus • One week induction and soft skills training • 50% female staff. Very good working environment • Fast growth opportunities
Responsibilities: Monitoring Calls:Listen to recorded calls made by telecallers. Evaluate call quality based on predefined criteria. Identify areas for improvement and provide constructive feedback. Quality Assurance:Ensure adherence to company policies, scripts, and guidelines during calls. Assess telecallers’ communication skills, product knowledge, and customer handling. Document findings and track performance metrics. Training and Coaching:Conduct training sessions for telecallers on call quality best practices. Provide ongoing coaching to enhance their skills. Address any gaps or challenges identified during evaluations. Process Improvement:Collaborate with telecalling teams to implement process improvements. Suggest modifications to scripts, call handling techniques, and customer interactions. Reporting:Generate regular reports on call quality metrics. Highlight trends, areas of concern, and improvement opportunities.
Job Description: Responsibilities: Team Management: Lead and manage a team of telecallers to achieve collection targets. Training & Development: Provide training and continuous development to team members to enhance their skills and performance. Performance Monitoring: Monitor team performance, provide feedback, and implement strategies to improve efficiency and effectiveness. Compliance: Ensure adherence to all regulatory and compliance requirements related to debt collection. Reporting: Prepare and present regular reports on team performance, collection rates, and other key metrics to senior management. Customer Interaction: Handle escalated calls and provide solutions to complex customer issues. Process Improvement: Identify areas for process improvement and implement changes to enhance the collection process. Qualifications: Experience: 2-3 years of experience in a telecalling process, preferably in debt recovery or collections. Education: Bachelor’s degree in Business, Finance, or a related field is preferred. Skills: Strong leadership and team management skills. Excellent communication and interpersonal skills. Ability to handle high-pressure situations and meet targets. Proficiency in using CRM software and other relevant tools. Knowledge of debt collection laws and regulations. Key Competencies: Leadership: Ability to inspire and motivate the team to achieve goals. Analytical Skills: Strong analytical skills to assess team performance and identify improvement areas. Problem-Solving: Effective problem-solving skills to handle escalations and complex cases. Customer Focus: Commitment to providing excellent customer service while ensuring debt recovery.
JD Tele caller • Outbound calling over Auto-Dialer for collection for Banks • Good communication in Hindi. • Basic Computer skills • Updating CRM with disposition / comments • Good telephone handling skills Qualifications • HSC or equivalent • Minimum age – 18yrs • Police verification – positive Additional information • Office is walking distance from Andheri Metro station • New Air conditioned office • Timely salary • Attractive incentives on meeting targets • Attractive referral Bonus • One week induction and soft skills training • 50% female staff. Very good working environment • Fast growth opportunities
Click Here to apply https://applicant.psyhire.ai/jobs/SIGO1J6?company_id=SIGO1 DRA Certify Tele caller • Outbound calling over Auto-Dialer for collection for Banks • Good communication in Hindi. • Basic Computer skills • Updating CRM with disposition / comments • Good telephone handling skills Qualifications • HSC or equivalent • Minimum age – 18yrs • Police verification – positive Additional information • Office is walking distance from Andheri Metro station • New Air conditioned office • Timely salary • Attractive incentives on meeting targets • Attractive referral Bonus • One week induction and soft skills training • 50% female staff. Very good working environment • Fast growth opportunities
📍 Sigma Outsourcing Services Pvt Ltd – BPO Collections Are you confident on calls and enjoy interacting with people? We’re looking for a ‘HR Sourcing Assistant’ to support our recruitment team at our Delhi Corporate Centre. 🔸 Role Highlights: • Calling and following up with screened candidates across multiple functions • Coordinating interviews, updating trackers, and mobilizing walk-ins • Working closely with the HR team for timely role closures • Making 30–50 follow-up calls a day ✅ Who Can Apply: • Females preferred with good spoken English • Freshers or 1–2 years of experience in HR, recruitment, or telecalling • Comfortable with basic Excel/Google Sheets • Passionate about learning and growing in the HR field 🎓 Special Benefit: 1. Selected candidates will be registered as Apprentices under the National Apprenticeship Program (NAPS), accredited by NSDC – Govt. of India, with a formal ‘Certificate of Proficiency’ upon successful completion. 2. Sponsorship in Graduate Degree / Masters program for eligible candidates while working for SOSPL. 📌 Location: Naraina Industrial Area, Phase-1, Delhi (Corporate Office) (Full-time, On-site) 📅 Immediate Joiners and those residing in West Delhi will be preferred. 📲 Apply Now – Send your updated Resume on WhatsApp at +91 8130803058 mentioning the position you are applying for.
The Tele caller for Debt Collection will be responsible for contacting individuals or businesses who are delinquent on payments and negotiating repayment plans, ensuring timely collections, and maintaining customer relationships with professionalism and empathy. The role requires excellent communication skills, persistence, and a customer service mind-set to achieve collection targets. Key Responsibilities: • Contact Debtors: Make outbound calls to customers with overdue payments, informing them of the outstanding balance and payment options. • Negotiate Payment Terms: Work with customers to negotiate repayment terms that align with company policies while accommodating the customer’s financial situation. • Maintain Records: Document and update customer interactions, payments received, and future commitments in the system accurately. • Follow-up on Payments: Ensure timely follow-up on promised payments and address any queries or concerns customers may have. • Meet Collection Targets: Achieve daily, weekly, and monthly collection targets set by the company. • Resolve Disputes: Handle and resolve disputes related to the debt collection process in a professional manner. • Comply with Regulations: Ensure that all collection efforts adhere to relevant laws and company policies, maintaining professionalism at all times. • Customer Relationship Management: Build and maintain positive relationships with customers to ensure ongoing communication and potential future business. • Provide Feedback: Offer feedback on debtors’ repayment behaviour and recommend solutions to improve the collection process.
Responsibilities: Team Management: Lead and manage a team of telecallers to achieve collection targets. Training & Development: Provide training and continuous development to team members to enhance their skills and performance. Performance Monitoring: Monitor team performance, provide feedback, and implement strategies to improve efficiency and effectiveness. Compliance: Ensure adherence to all regulatory and compliance requirements related to debt collection. Reporting: Prepare and present regular reports on team performance, collection rates, and other key metrics to senior management. Customer Interaction: Handle escalated calls and provide solutions to complex customer issues. Process Improvement: Identify areas for process improvement and implement changes to enhance the collection process. Qualifications: Experience: 2-3 years of experience in a telecalling process, preferably in debt recovery or collections. Education: Bachelor’s degree in Business, Finance, or a related field is preferred. Skills: Strong leadership and team management skills. Excellent communication and interpersonal skills. Ability to handle high-pressure situations and meet targets. Proficiency in using CRM software and other relevant tools. Knowledge of debt collection laws and regulations. Key Competencies: Leadership: Ability to inspire and motivate the team to achieve goals. Analytical Skills: Strong analytical skills to assess team performance and identify improvement areas. Problem-Solving: Effective problem-solving skills to handle escalations and complex cases. Customer Focus: Commitment to providing excellent customer service while ensuring debt recovery.
Apprenticeship Mobilization & Training Officer – Delhi & NCR Organization Profile: MindMints is a foundation formed as a Section 8 company, a Non Profit Organization (NPO), under The Companies Act , 2013 , with an aim of Skilling , Up Skilling and Education of under privileged and less advantaged youth, specially women, through programmes with a view to create a highly skilled, market ready and productive workforce, thereby contributing to the objective of Employability and Nation building. The MindMints Foundation (MMF) is formed by industry professionals coming together to connect the dots between Industry, Academia, and the Youth through need-based skilling programmes focused on employability. MMF addresses industry challenges of building asustainable talent pipeline through skill-based certifications, collaborations with learning & development partners, and partnerships with socially active enterprises. In collaboration with Sigma Outsourcing Services Pvt. Ltd., MMF provides certified training and apprenticeship opportunities, ensuring industry-ready talent for the banking and financial services sector. Job Description: MindMints Foundation is seeking a dynamic and socially driven individual to lead our youth mobilization and employability initiatives. Key Responsibilities: 1. Mobilizing Talent: Engage with young jobseekers, including fresh graduates and 12thpass students, to hire, onboard and register them on portal under Apprenticeship roles in Collections/Debt Recovery, HR, and Administration etc— ensuring that apprentices receive guaranteed placements post training/certification in Collections from the Government of India. 2. On-ground Outreach: Organize skill development camps, campus interviews, and career awareness programs in colleges and charitable institutions — focusing on empowering less privileged youth, especially young women, for careers in the banking and allied industries. 3. Partnership Development: Build strong networks with educational institutions, NGOs, and community organizations to create sustainable pipelines for employability and industry readiness. 4. Handholding & Mentorship: Handhold, counsel, guide, and provide mentorship throughout the apprentices’ journey at Sigma, ensuring zero dropouts during onboarding and induction, and successful completion of certifications post training. Essential Skills & Competencies: • Strong interpersonal and communication skills in English and local language. • Networking ability with colleges, NGOs, and community groups. • Experience in organizing events, workshops, or campus drives. • Ability to motivate and counsel youth from diverse backgrounds. • Knowledge of the banking and financial services sector is an advantage. • Self-motivated, target-driven, and adaptable to fieldwork. • Basic proficiency in MS Office and online communication tools. Qualifications: Bachelor’s degree in Social Work; applicants with substantial experience in community outreach, social initiatives, or charitable programmes are strongly encouraged to apply. Application Process: WhatsApp your Resume at: +91 8130803058 / 9871187632
The Tele caller for Debt Collection will be responsible for contacting individuals or businesses who are delinquent on payments and negotiating repayment plans, ensuring timely collections, and maintaining customer relationships with professionalism and empathy. The role requires excellent communication skills, persistence, and a customer service mind-set to achieve collection targets. Key Responsibilities: • Contact Debtors: Make outbound calls to customers with overdue payments, informing them of the outstanding balance and payment options. • Negotiate Payment Terms: Work with customers to negotiate repayment terms that align with company policies while accommodating the customer’s financial situation. • Maintain Records: Document and update customer interactions, payments received, and future commitments in the system accurately. • Follow-up on Payments: Ensure timely follow-up on promised payments and address any queries or concerns customers may have. • Meet Collection Targets: Achieve daily, weekly, and monthly collection targets set by the company. • Resolve Disputes: Handle and resolve disputes related to the debt collection process in a professional manner. • Comply with Regulations: Ensure that all collection efforts adhere to relevant laws and company policies, maintaining professionalism at all times. • Customer Relationship Management: Build and maintain positive relationships with customers to ensure ongoing communication and potential future business. • Provide Feedback: Offer feedback on debtors’ repayment behaviour and recommend solutions to improve the collection process.