Collection Team Leader

Job Description: Responsibilities: Team Management: Lead and manage a team of telecallers to achieve collection targets. Training & Development: Provide training and continuous development to team members to enhance their skills and performance. Performance Monitoring: Monitor team performance, provide feedback, and implement strategies to improve efficiency and effectiveness. Compliance: Ensure adherence to all regulatory and compliance requirements related to debt collection. Reporting: Prepare and present regular reports on team performance, collection rates, and other key metrics to senior management. Customer Interaction: Handle escalated calls and provide solutions to complex customer issues. Process Improvement: Identify areas for process improvement and implement changes to enhance the collection process. Qualifications: Experience: 2-3 years of experience in a telecalling process, preferably in debt recovery or collections. Education: Bachelor’s degree in Business, Finance, or a related field is preferred. Skills: Strong leadership and team management skills. Excellent communication and interpersonal skills. Ability to handle high-pressure situations and meet targets. Proficiency in using CRM software and other relevant tools. Knowledge of debt collection laws and regulations. Key Competencies: Leadership: Ability to inspire and motivate the team to achieve goals. Analytical Skills: Strong analytical skills to assess team performance and identify improvement areas. Problem-Solving: Effective problem-solving skills to handle escalations and complex cases. Customer Focus: Commitment to providing excellent customer service while ensuring debt recovery.