📌 Roles & Responsibilities: ✅ Team Management & Leadership – Lead and supervise telecallers handling recovery collections, set targets, and enhance efficiency through training and support. ✅ Debt Recovery Strategy – Develop and implement collection strategies, monitor calls, and manage escalations professionally. ✅ Compliance & Regulations – Ensure all activities align with legal and company policies, maintaining accurate customer records. ✅ Performance Monitoring & Reporting – Track team performance, analyze collection data, and optimize recovery rates. ✅ Customer Handling & Conflict Resolution – Address concerns professionally while balancing firm recovery efforts and client relations. 🎯 Required Skills: ✔ Proven experience in debt recovery collections & team leadership ✔ Strong communication and negotiation skills ✔ Ability to handle escalated cases professionally ✔ Proficiency in performance monitoring and reporting 📅 Experience: Minimum 3 Years 💼 Employment Type: Full-time
Job Title: Team Leader – Collection & Recovery (Banking & NBFC) Location: Begumpet Department: Collections & Recovery Reports To: Collections Manager / Regional Head Job Summary: As a Team Leader in the Collection & Recovery division of an NBFC, you will lead a team focused on recovering overdue loans, especially unsecured or write-off accounts. Your role involves strategizing recovery efforts, ensuring compliance with RBI norms, and driving performance through data-driven decisions and team motivation. Key Responsibilities: Lead and manage a team of collection agents (field and tele-calling). Develop and implement recovery strategies for delinquent and write-off accounts. Monitor daily collection activities and ensure achievement of recovery targets. Coordinate with legal teams for escalated or high-risk accounts. Ensure compliance with RBI guidelines and internal policies. Analyze collection trends and prepare performance reports. Provide training and mentorship to team members. Handle escalated customer interactions and negotiate settlements. Qualifications & Skills: 5 years of experience in NBFC collections, with at least 2 years in a leadership role. Strong knowledge of NBFC lending products and recovery processes. Familiarity with RBI regulations and local recovery laws. Excellent leadership, negotiation, and communication skills. Proficiency in collection software and MS Office tools.
📞 Job Title: Telecaller – Collections & Recovery Location: 2ND FLOOR, Lifestyle building, Begumpet, HYD Employment Type: Full-time | Day Shift Industry: NBFC, Banking & Debt Recovery 🧭 Job Summary We are seeking a persuasive and empathetic Telecaller to join our Collections team. The ideal candidate will be responsible for contacting customers with overdue payments, negotiating repayment terms, and ensuring timely recovery—all while maintaining professionalism and customer rapport. 🎯 Key Responsibilities Initiate outbound calls to customers with pending dues. Explain repayment terms and resolve billing-related queries. Negotiate payment plans and follow up on commitments. Maintain accurate records of calls, promises, and recovery status. Escalate complex cases to the senior recovery team or legal department. Ensure compliance with company policies and debt recovery regulations. 🛠️ Required Skills Strong verbal communication in Hindi, English, and regional languages. Active listening and conflict resolution abilities. Basic computer proficiency (Excel, CRM tools, call logs). Ability to handle pressure and rejection professionally. Familiarity with recovery protocols and DRA certification (preferred). 🎓 Qualifications Minimum: 12th Pass or Graduate. Prior experience in collections, telecalling, or customer service is a plus. 💰 Compensation & Benefits Fixed salary + Incentives based on recovery performance. Provident Fund, ESI. Career growth opportunities within the recovery team.
📞 Job Title: Telecaller – Collections & Recovery Location: 2ND FLOOR, Lifestyle building, Begumpet, HYD Employment Type: Full-time | Day Shift Industry: NBFC, Banking & Debt Recovery 🧭 Job Summary We are seeking a persuasive and empathetic Telecaller to join our Collections team. The ideal candidate will be responsible for contacting customers with overdue payments, negotiating repayment terms, and ensuring timely recovery—all while maintaining professionalism and customer rapport. 🎯 Key Responsibilities Initiate outbound calls to customers with pending dues. Explain repayment terms and resolve billing-related queries. Negotiate payment plans and follow up on commitments. Maintain accurate records of calls, promises, and recovery status. Escalate complex cases to the senior recovery team or legal department. Ensure compliance with company policies and debt recovery regulations. 🛠️ Required Skills Strong verbal communication in Hindi, English, and regional languages. Active listening and conflict resolution abilities. Basic computer proficiency (Excel, CRM tools, call logs). Ability to handle pressure and rejection professionally. Familiarity with recovery protocols and DRA certification (preferred). 🎓 Qualifications Minimum: 12th Pass or Graduate. Prior experience in collections, telecalling, or customer service is a plus. 💰 Compensation & Benefits Fixed salary + Incentives based on recovery performance. Provident Fund, ESI. Career growth opportunities within the recovery team.
🎯 Job Summary The Team Leader – Telecalling Collections is responsible for managing a team of telecallers focused on debt recovery. This role involves setting performance targets, coaching team members, ensuring compliance, and driving operational efficiency to meet collection goals. 🛠️ Key Responsibilities Supervise and guide a team of telecallers handling outbound recovery calls Set daily, weekly, and monthly collection targets and monitor achievement Conduct regular training and refresher sessions to improve call quality and compliance Monitor live calls and provide feedback for performance improvement Handle escalated customer cases and resolve disputes professionally Coordinate with field recovery agents and legal teams for complex cases Prepare daily and monthly performance reports for management review Ensure adherence to regulatory norms and internal policies Motivate team members to maintain high morale and productivity Implement strategies to reduce delinquency and improve recovery rates 📚 Qualifications Graduate in Business, Finance, or related field 2–4 years of experience in collections, with at least 1 year in a team lead role Strong understanding of telecalling recovery processes and compliance standards Proficiency in CRM tools and MS Excel Fluency in English and regional languages preferred Excellent communication, leadership, and conflict resolution skills
📞 Job Title: Telecaller – Collections & Recovery Location: 2ND FLOOR, Lifestyle building, Begumpet, HYD Employment Type: Full-time | Day Shift Industry: NBFC, Banking & Debt Recovery 🧭 Job Summary We are seeking a persuasive and empathetic Telecaller to join our Collections team. The ideal candidate will be responsible for contacting customers with overdue payments, negotiating repayment terms, and ensuring timely recovery—all while maintaining professionalism and customer rapport. 🎯 Key Responsibilities Initiate outbound calls to customers with pending dues. Explain repayment terms and resolve billing-related queries. Negotiate payment plans and follow up on commitments. Maintain accurate records of calls, promises, and recovery status. Escalate complex cases to the senior recovery team or legal department. Ensure compliance with company policies and debt recovery regulations. 🛠️ Required Skills Strong verbal communication in Telugu, Hindi, English, and regional languages. Active listening and conflict resolution abilities. Basic computer proficiency (Excel, CRM tools, call logs). Ability to handle pressure and rejection professionally. Familiarity with recovery protocols and DRA certification (preferred). 🎓 Qualifications Minimum: 12th Pass or Graduate. Prior experience in Collections / Recovery as Telecaller. 💰 Compensation & Benefits Fixed salary + Incentives based on recovery performance. Provident Fund, ESI. Career growth opportunities within the recovery team.
📞 Job Title: Telecaller – Collections & Recovery Location: 2ND FLOOR, Lifestyle building, Begumpet, HYD Employment Type: Full-time | Day Shift Industry: NBFC, Banking & Debt Recovery 🧭 Job Summary We are seeking a persuasive and empathetic Telecaller to join our Collections team. The ideal candidate will be responsible for contacting customers with overdue payments, negotiating repayment terms, and ensuring timely recovery—all while maintaining professionalism and customer rapport. 🎯 Key Responsibilities Initiate outbound calls to customers with pending dues. Explain repayment terms and resolve billing-related queries. Negotiate payment plans and follow up on commitments. Maintain accurate records of calls, promises, and recovery status. Escalate complex cases to the senior recovery team or legal department. Ensure compliance with company policies and debt recovery regulations. 🛠️ Required Skills Strong verbal communication in Telugu, Hindi, English, and regional languages. Active listening and conflict resolution abilities. Basic computer proficiency (Excel, CRM tools, call logs). Ability to handle pressure and rejection professionally. Familiarity with recovery protocols and DRA certification (preferred). 🎓 Qualifications Minimum: 12th Pass or Graduate. Prior experience in Collections / Recovery as Telecaller. 💰 Compensation & Benefits Fixed salary + Incentives based on recovery performance. Provident Fund, ESI. Career growth opportunities within the recovery team.
📌 Job Title: MIS Executive – Collections & Recovery 🏢 Department: Collections / Recovery 📍 Location: My Home Tycoon (Life style Building), Begumpet. 🕒 Employment Type: Full-Time 🎯 Role Overview We are seeking a detail-oriented and proactive MIS Executive to support our Collections and Recovery operations. The ideal candidate will be responsible for managing data flow, generating actionable reports, and ensuring timely insights to drive recovery performance and compliance. 📋 Key Responsibilities 📊 Prepare daily, weekly, and monthly MIS reports on collection performance, recovery status, and agent productivity 🧮 Analyze delinquency trends, bucket movement, and recovery efficiency across portfolios 🗂️ Maintain and update databases related to customer follow-ups, payment commitments, and legal actions 🔍 Coordinate with collection teams to validate field data and ensure accuracy in reporting 🛠️ Automate recurring reports using Excel macros, Google Sheets, or BI tools 📞 Track telecaller and field agent activity, including call logs, visit reports, and follow-up outcomes 📈 Support management with dashboards and insights for strategic decision-making ✅ Ensure compliance with internal policies and regulatory reporting standards 🧠 Required Skills & Qualifications 🎓 Graduate in Commerce, Business Administration, or related field 💻 Proficiency in MS Excel (VLOOKUP, Pivot Tables, Macros), Google Sheets, and MIS tools 📊 Experience with CRM systems, collection software, or recovery databases preferred 🗣️ Strong communication skills and ability to coordinate across departments 🧩 Analytical mindset with attention to detail and data integrity ⏱️ Ability to work under pressure and meet tight deadlines 🌟 Preferred Experience 1–3 years in MIS roles within banking, NBFC, or debt recovery operations Familiarity with recovery workflows, legal escalation tracking, and incentive mapping
🧾 Job Title: Team Leader – Debt Recovery (Telecalling) 📍 Location: Begumpet 🕒 Employment Type: Full-Time 💼 Department: Collections / Recovery 📅 Experience Required: 2–5 years in debt recovery or telecalling leadership 🎯 Job Summary We are seeking a dynamic and results-driven **Team Leader** to oversee our **telecalling debt recovery team**. The ideal candidate will be responsible for managing daily operations, driving performance, and ensuring compliance with recovery protocols. This role demands strong leadership, excellent communication, and a strategic mindset to maximize recovery rates while maintaining customer sensitivity. 🔑 Key Responsibilities - Supervise and mentor a team of telecallers focused on debt recovery - Set daily, weekly, and monthly targets; monitor performance and provide feedback - Handle escalated calls and negotiate repayment plans with difficult customers - Ensure accurate documentation of calls, commitments, and follow-ups - Analyze recovery data and suggest process improvements - Conduct regular training sessions to enhance team skills and compliance awareness - Coordinate with legal and field recovery teams for complex cases - Prepare and present recovery reports to senior management 🧠 Required Skills & Competencies - Strong leadership and team management abilities - Excellent verbal communication and negotiation skills - Proficiency in CRM and call management software - Ability to handle pressure and resolve conflicts - Knowledge of debt recovery laws and ethical practices - Analytical mindset with attention to detail 💰 Compensation & Benefits - Competitive salary + performance-based incentives - Professional development and training programs
�� Job Title: Kannada Telecaller – Collections & Recovery Location: Lifestyle building, Begumpet, HYD Employment Type: Full-time | Day Shift Industry: NBFC, Banking & Debt Recovery �� Job Summary We are seeking a persuasive and empathetic Telecaller to join our Collections team. The ideal candidate will be responsible for contacting customers with overdue payments, negotiating repayment terms, and ensuring timely recovery—all while maintaining professionalism and customer rapport. �� Key Responsibilities · Initiate outbound calls to customers with pending dues. · Explain repayment terms and resolve billing-related queries. · Negotiate payment plans and follow up on commitments. · Maintain accurate records of calls, promises, and recovery status. · Escalate complex cases to the senior recovery team or legal department. · Ensure compliance with company policies and debt recovery regulations. ��️ Required Skills · Strong verbal communication in Telugu, Hindi, English, and regional languages. · Active listening and conflict resolution abilities. · Basic computer proficiency (Excel, CRM tools, call logs). · Ability to handle pressure and rejection professionally. · Familiarity with recovery protocols and DRA certification (preferred). �� Qualifications · Minimum: 12th Pass or Graduate. · Prior experience in Collections / Recovery as Telecaller. �� Compensation & Benefits · Fixed salary + Incentives based on recovery performance. · Provident Fund, ESI. Career growth opportunities within the recovery team.