📌 Roles & Responsibilities: ✅ Team Management & Leadership – Lead and supervise telecallers handling recovery collections, set targets, and enhance efficiency through training and support. ✅ Debt Recovery Strategy – Develop and implement collection strategies, monitor calls, and manage escalations professionally. ✅ Compliance & Regulations – Ensure all activities align with legal and company policies, maintaining accurate customer records. ✅ Performance Monitoring & Reporting – Track team performance, analyze collection data, and optimize recovery rates. ✅ Customer Handling & Conflict Resolution – Address concerns professionally while balancing firm recovery efforts and client relations. 🎯 Required Skills: ✔ Proven experience in debt recovery collections & team leadership ✔ Strong communication and negotiation skills ✔ Ability to handle escalated cases professionally ✔ Proficiency in performance monitoring and reporting 📅 Experience: Minimum 3 Years 💼 Employment Type: Full-time

Job Title: Team Leader – Collection & Recovery (Banking & NBFC) Location: Begumpet Department: Collections & Recovery Reports To: Collections Manager / Regional Head Job Summary: As a Team Leader in the Collection & Recovery division of an NBFC, you will lead a team focused on recovering overdue loans, especially unsecured or write-off accounts. Your role involves strategizing recovery efforts, ensuring compliance with RBI norms, and driving performance through data-driven decisions and team motivation. Key Responsibilities: Lead and manage a team of collection agents (field and tele-calling). Develop and implement recovery strategies for delinquent and write-off accounts. Monitor daily collection activities and ensure achievement of recovery targets. Coordinate with legal teams for escalated or high-risk accounts. Ensure compliance with RBI guidelines and internal policies. Analyze collection trends and prepare performance reports. Provide training and mentorship to team members. Handle escalated customer interactions and negotiate settlements. Qualifications & Skills: 5 years of experience in NBFC collections, with at least 2 years in a leadership role. Strong knowledge of NBFC lending products and recovery processes. Familiarity with RBI regulations and local recovery laws. Excellent leadership, negotiation, and communication skills. Proficiency in collection software and MS Office tools.

📞 Job Title: Telecaller – Collections & Recovery Location: 2ND FLOOR, Lifestyle building, Begumpet, HYD Employment Type: Full-time | Day Shift Industry: NBFC, Banking & Debt Recovery 🧭 Job Summary We are seeking a persuasive and empathetic Telecaller to join our Collections team. The ideal candidate will be responsible for contacting customers with overdue payments, negotiating repayment terms, and ensuring timely recovery—all while maintaining professionalism and customer rapport. 🎯 Key Responsibilities Initiate outbound calls to customers with pending dues. Explain repayment terms and resolve billing-related queries. Negotiate payment plans and follow up on commitments. Maintain accurate records of calls, promises, and recovery status. Escalate complex cases to the senior recovery team or legal department. Ensure compliance with company policies and debt recovery regulations. 🛠️ Required Skills Strong verbal communication in Hindi, English, and regional languages. Active listening and conflict resolution abilities. Basic computer proficiency (Excel, CRM tools, call logs). Ability to handle pressure and rejection professionally. Familiarity with recovery protocols and DRA certification (preferred). 🎓 Qualifications Minimum: 12th Pass or Graduate. Prior experience in collections, telecalling, or customer service is a plus. 💰 Compensation & Benefits Fixed salary + Incentives based on recovery performance. Provident Fund, ESI. Career growth opportunities within the recovery team.