Team Leader (Telecaller)

Job Description

📌 Roles & Responsibilities: ✅ Team Management & Leadership – Lead and supervise telecallers handling recovery collections, set targets, and enhance efficiency through training and support. ✅ Debt Recovery Strategy – Develop and implement collection strategies, monitor calls, and manage escalations professionally. ✅ Compliance & Regulations – Ensure all activities align with legal and company policies, maintaining accurate customer records. ✅ Performance Monitoring & Reporting – Track team performance, analyze collection data, and optimize recovery rates. ✅ Customer Handling & Conflict Resolution – Address concerns professionally while balancing firm recovery efforts and client relations. 🎯 Required Skills: ✔ Proven experience in debt recovery collections & team leadership ✔ Strong communication and negotiation skills ✔ Ability to handle escalated cases professionally ✔ Proficiency in performance monitoring and reporting 📅 Experience: Minimum 3 Years 💼 Employment Type: Full-time