Collection / Recovery Telecaller

📞 Job Title: Telecaller – Collections & Recovery Location: 2ND FLOOR, Lifestyle building, Begumpet, HYD Employment Type: Full-time | Day Shift Industry: NBFC, Banking & Debt Recovery 🧭 Job Summary We are seeking a persuasive and empathetic Telecaller to join our Collections team. The ideal candidate will be responsible for contacting customers with overdue payments, negotiating repayment terms, and ensuring timely recovery—all while maintaining professionalism and customer rapport. 🎯 Key Responsibilities Initiate outbound calls to customers with pending dues. Explain repayment terms and resolve billing-related queries. Negotiate payment plans and follow up on commitments. Maintain accurate records of calls, promises, and recovery status. Escalate complex cases to the senior recovery team or legal department. Ensure compliance with company policies and debt recovery regulations. 🛠️ Required Skills Strong verbal communication in Hindi, English, and regional languages. Active listening and conflict resolution abilities. Basic computer proficiency (Excel, CRM tools, call logs). Ability to handle pressure and rejection professionally. Familiarity with recovery protocols and DRA certification (preferred). 🎓 Qualifications Minimum: 12th Pass or Graduate. Prior experience in collections, telecalling, or customer service is a plus. 💰 Compensation & Benefits Fixed salary + Incentives based on recovery performance. Provident Fund, ESI. Career growth opportunities within the recovery team.