JOB DESCRIPTION for FIELD COLLECTION EXECUTIVE * Visit customers to collect payments and ensure timely collections. * Maintain accurate records of collection activities and update customer accounts. * Communicate effectively with customers to resolve payment issues. * Report on collection activities and progress to management. * Handle difficult situations and customer complaints diplomatically. * Ensure compliance with all company policies and legal standards. * Provide excellent customer service to maintain positive customer relations. SKILLS * Debt collection * Customer service * Negotiation * Communication * Time management * Record-keeping * Conflict resolution
JOB DESCRIPTION for FIELD COLLECTION EXECUTIVE * Visit customers to collect payments and ensure timely collections. * Maintain accurate records of collection activities and update customer accounts. * Communicate effectively with customers to resolve payment issues. * Report on collection activities and progress to management. * Handle difficult situations and customer complaints diplomatically. * Ensure compliance with all company policies and legal standards. * Provide excellent customer service to maintain positive customer relations. SKILLS * Debt collection * Customer service * Negotiation * Communication * Time management * Record-keeping * Conflict resolution
JOB DESCRIPTION for FIELD COLLECTION EXECUTIVE * Visit customers to collect payments and ensure timely collections. * Maintain accurate records of collection activities and update customer accounts. * Communicate effectively with customers to resolve payment issues. * Report on collection activities and progress to management. * Handle difficult situations and customer complaints diplomatically. * Ensure compliance with all company policies and legal standards. * Provide excellent customer service to maintain positive customer relations. SKILLS * Debt collection * Customer service * Negotiation * Communication * Time management * Record-keeping * Conflict resolution
JOB DESCRIPTION for FIELD COLLECTION EXECUTIVE * Visit customers to collect payments and ensure timely collections. * Maintain accurate records of collection activities and update customer accounts. * Communicate effectively with customers to resolve payment issues. * Report on collection activities and progress to management. * Handle difficult situations and customer complaints diplomatically. * Ensure compliance with all company policies and legal standards. * Provide excellent customer service to maintain positive customer relations. SKILLS * Debt collection * Customer service * Negotiation * Communication * Time management * Record-keeping * Conflict resolution
JOB DESCRIPTION for TEAM-LEADER * Lead and manage a team of collection agents. * Set and monitor performance targets for the team. * Provide training, support, and guidance to team members. * Ensure compliance with company policies and regulatory requirements. * Handle escalated customer issues and resolve in a timely manner. * Analyze collection data to identify areas for improvement. * Develop and implement strategies to improve collection efficiency. * Prepare and present regular reports on team performance. SKILLS * Leadership * Team Management * Customer Service * Compliance * Data Analysis * Performance Monitoring * Conflict Resolution * Microsoft Office * Negotiation
JOB DESCRIPTION for TEAM-LEADER * Lead and manage a team of collection agents. * Set and monitor performance targets for the team. * Provide training, support, and guidance to team members. * Ensure compliance with company policies and regulatory requirements. * Handle escalated customer issues and resolve in a timely manner. * Analyze collection data to identify areas for improvement. * Develop and implement strategies to improve collection efficiency. * Prepare and present regular reports on team performance. SKILLS * Leadership * Team Management * Customer Service * Compliance * Data Analysis * Performance Monitoring * Conflict Resolution * Microsoft Office * Negotiation
JOB DESCRIPTION for FIELD COLLECTION EXECUTIVE * Visit customers to collect payments and ensure timely collections. * Maintain accurate records of collection activities and update customer accounts. * Communicate effectively with customers to resolve payment issues. * Report on collection activities and progress to management. * Handle difficult situations and customer complaints diplomatically. * Ensure compliance with all company policies and legal standards. * Provide excellent customer service to maintain positive customer relations. SKILLS * Debt collection * Customer service * Negotiation * Communication * Time management * Record-keeping * Conflict resolution
OB DESCRIPTION for TEAM-LEADER * Lead and manage a team of collection agents. * Set and monitor performance targets for the team. * Provide training, support, and guidance to team members. * Ensure compliance with company policies and regulatory requirements. * Handle escalated customer issues and resolve in a timely manner. * Analyze collection data to identify areas for improvement. * Develop and implement strategies to improve collection efficiency. * Prepare and present regular reports on team performance. SKILLS * Leadership * Team Management * Customer Service * Compliance * Data Analysis * Performance Monitoring * Conflict Resolution * Microsoft Office * Negotiation
JOB DESCRIPTION for FIELD COLLECTION EXECUTIVE * Visit customers to collect payments and ensure timely collections. * Maintain accurate records of collection activities and update customer accounts. * Communicate effectively with customers to resolve payment issues. * Report on collection activities and progress to management. * Handle difficult situations and customer complaints diplomatically. * Ensure compliance with all company policies and legal standards. * Provide excellent customer service to maintain positive customer relations. SKILLS * Debt collection * Customer service * Negotiation * Communication * Time management * Record-keeping * Conflict resolution
JOB DESCRIPTION for FIELD COLLECTION EXECUTIVE * Visit customers to collect payments and ensure timely collections. * Maintain accurate records of collection activities and update customer accounts. * Communicate effectively with customers to resolve payment issues. * Report on collection activities and progress to management. * Handle difficult situations and customer complaints diplomatically. * Ensure compliance with all company policies and legal standards. * Provide excellent customer service to maintain positive customer relations. SKILLS * Debt collection * Customer service * Negotiation * Communication * Time management * Record-keeping * Conflict resolution
JOB DESCRIPTION for COLLECTION TELE-CALLER * Contact customers via dialer/phone to inform them of overdue accounts and payment status. * Negotiate for overdue payments and settlements within established guidelines. * Update customer information and payment records in the system. * Follow up on established payment arrangements with customers. * Address and resolve customer inquiries and disputes regarding payments. * Target oriented approach. SKILLS * Communication * Negotiation * Time Management * Problem Solving * Pressure handling ELIGIBILITY & SALARY CRITERIA * Experience - Both Fresher and Experienced can apply (DRA or Non-DRA) * Salary - 15k-20k (Negotiable as per previous salary package) + lucrative incentives on Target achievement. * Qualification - 12th or above
Job Title: Collection & Recovery Team Leader Department: Collections / Recovery Location: [pitampura delhi/ Goodwill Associates] Reporting To: Collection Manager / Operations Head --- Job Summary: The Collection & Recovery Team Leader will be responsible for supervising a team of telecallers or field collection executives to ensure timely recovery of overdue payments. The role requires monitoring team performance, ensuring adherence to recovery targets, and maintaining compliance with company and regulatory guidelines. --- Key Responsibilities: Lead and motivate the collection/recovery team to achieve monthly and quarterly recovery targets. Monitor daily collection calls and field visits, ensuring follow-ups on overdue accounts. Allocate cases to team members and track their performance. Handle escalated customer cases and negotiate settlements when required. Prepare daily, weekly, and monthly reports on collection performance and delinquency trends. Train and guide team members on communication, negotiation, and recovery techniques. Ensure adherence to company policies, RBI/NBFC collection guidelines, and ethical practices. Coordinate with other departments (Customer Service, Credit, Legal, etc.) for smooth recovery operations. Identify high-risk accounts and recommend appropriate action plans. --- Key Skills & Competencies: Strong leadership and team management skills. Excellent communication, negotiation, and interpersonal skills. Good understanding of collection processes (soft, hard, and legal recovery stages). Ability to handle pressure and achieve targets. Basic knowledge of MS Excel and reporting tools. --- Qualifications & Experience: Education: 12th+ Experience: Minimum 2–5 years in collection/recovery, with at least 1 year in a supervisory role. Industry: Banking / NBFC / Fintech / Collection Agency
Job Title: Collection Recovery Supervisor Company: Goodwill Associates Location: Pitampura, Saraswati Vihar, Delhi Experience: 5–10Years Salary: ₹30,000 – ₹40,000 per month (Negotiable based on experience) --- Job Summary: We are looking for a Collection Recovery Supervisor to oversee and lead our recovery team in achieving monthly collection targets. The ideal candidate should have strong leadership, negotiation, and communication skills with prior experience in collection or recovery processes (preferably in financial or telecom sector). --- Key Responsibilities: Supervise a team of collection/recovery executives and ensure daily targets are met. Monitor call quality, follow-ups, and payment recovery efficiency. Allocate and track cases to ensure timely collection of outstanding dues. Train and motivate the team to maintain productivity and compliance. Handle escalated or high-value accounts personally for recovery. Prepare daily, weekly, and monthly recovery reports. Coordinate with management and clients for recovery updates. Ensure adherence to company policies and recovery guidelines. --- Required Skills & Qualifications: 12th + DRA certificate 5–10 years of experience in collection/recovery (at least 1 year in a supervisory role). Strong communication and negotiation skills. Ability to handle pressure and meet deadlines. Proficiency in MS Excel and reporting tools. Team management and leadership qualities. --- Working Days & Timing: Monday to Saturday 9:30 AM – 6:30 PM --- Contact: HR Prerna Goodwill Associates 📍 Pitampura, Saraswati Vihar 📞 [7428126356]
Make outbound and inbound calls to remind customers about pending payments and recover dues. Follow up with overdue customers and arrange payment schedules. Maintain daily collection reports and update records in the system. Handle customer queries and disputes in a polite and professional manner. Achieve monthly collection targets set by the management. Provide regular updates to the team leader or manager.