JOB DESCRIPTION for FIELD COLLECTION EXECUTIVE * Visit customers to collect payments and ensure timely collections. * Maintain accurate records of collection activities and update customer accounts. * Communicate effectively with customers to resolve payment issues. * Report on collection activities and progress to management. * Handle difficult situations and customer complaints diplomatically. * Ensure compliance with all company policies and legal standards. * Provide excellent customer service to maintain positive customer relations. SKILLS * Debt collection * Customer service * Negotiation * Communication * Time management * Record-keeping * Conflict resolution
JOB DESCRIPTION for FIELD COLLECTION EXECUTIVE * Visit customers to collect payments and ensure timely collections. * Maintain accurate records of collection activities and update customer accounts. * Communicate effectively with customers to resolve payment issues. * Report on collection activities and progress to management. * Handle difficult situations and customer complaints diplomatically. * Ensure compliance with all company policies and legal standards. * Provide excellent customer service to maintain positive customer relations. SKILLS * Debt collection * Customer service * Negotiation * Communication * Time management * Record-keeping * Conflict resolution
JOB DESCRIPTION for FIELD COLLECTION EXECUTIVE * Visit customers to collect payments and ensure timely collections. * Maintain accurate records of collection activities and update customer accounts. * Communicate effectively with customers to resolve payment issues. * Report on collection activities and progress to management. * Handle difficult situations and customer complaints diplomatically. * Ensure compliance with all company policies and legal standards. * Provide excellent customer service to maintain positive customer relations. SKILLS * Debt collection * Customer service * Negotiation * Communication * Time management * Record-keeping * Conflict resolution
JOB DESCRIPTION for FIELD COLLECTION EXECUTIVE * Visit customers to collect payments and ensure timely collections. * Maintain accurate records of collection activities and update customer accounts. * Communicate effectively with customers to resolve payment issues. * Report on collection activities and progress to management. * Handle difficult situations and customer complaints diplomatically. * Ensure compliance with all company policies and legal standards. * Provide excellent customer service to maintain positive customer relations. SKILLS * Debt collection * Customer service * Negotiation * Communication * Time management * Record-keeping * Conflict resolution
JOB DESCRIPTION for TEAM-LEADER * Lead and manage a team of collection agents. * Set and monitor performance targets for the team. * Provide training, support, and guidance to team members. * Ensure compliance with company policies and regulatory requirements. * Handle escalated customer issues and resolve in a timely manner. * Analyze collection data to identify areas for improvement. * Develop and implement strategies to improve collection efficiency. * Prepare and present regular reports on team performance. SKILLS * Leadership * Team Management * Customer Service * Compliance * Data Analysis * Performance Monitoring * Conflict Resolution * Microsoft Office * Negotiation
JOB DESCRIPTION for TEAM-LEADER * Lead and manage a team of collection agents. * Set and monitor performance targets for the team. * Provide training, support, and guidance to team members. * Ensure compliance with company policies and regulatory requirements. * Handle escalated customer issues and resolve in a timely manner. * Analyze collection data to identify areas for improvement. * Develop and implement strategies to improve collection efficiency. * Prepare and present regular reports on team performance. SKILLS * Leadership * Team Management * Customer Service * Compliance * Data Analysis * Performance Monitoring * Conflict Resolution * Microsoft Office * Negotiation
JOB DESCRIPTION for FIELD COLLECTION EXECUTIVE * Visit customers to collect payments and ensure timely collections. * Maintain accurate records of collection activities and update customer accounts. * Communicate effectively with customers to resolve payment issues. * Report on collection activities and progress to management. * Handle difficult situations and customer complaints diplomatically. * Ensure compliance with all company policies and legal standards. * Provide excellent customer service to maintain positive customer relations. SKILLS * Debt collection * Customer service * Negotiation * Communication * Time management * Record-keeping * Conflict resolution
JOB DESCRIPTION for FIELD COLLECTION EXECUTIVE * Visit customers to collect payments and ensure timely collections. * Maintain accurate records of collection activities and update customer accounts. * Communicate effectively with customers to resolve payment issues. * Report on collection activities and progress to management. * Handle difficult situations and customer complaints diplomatically. * Ensure compliance with all company policies and legal standards. * Provide excellent customer service to maintain positive customer relations. SKILLS * Debt collection * Customer service * Negotiation * Communication * Time management * Record-keeping * Conflict resolution
OB DESCRIPTION for TEAM-LEADER * Lead and manage a team of collection agents. * Set and monitor performance targets for the team. * Provide training, support, and guidance to team members. * Ensure compliance with company policies and regulatory requirements. * Handle escalated customer issues and resolve in a timely manner. * Analyze collection data to identify areas for improvement. * Develop and implement strategies to improve collection efficiency. * Prepare and present regular reports on team performance. SKILLS * Leadership * Team Management * Customer Service * Compliance * Data Analysis * Performance Monitoring * Conflict Resolution * Microsoft Office * Negotiation
JOB DESCRIPTION for FIELD COLLECTION EXECUTIVE * Visit customers to collect payments and ensure timely collections. * Maintain accurate records of collection activities and update customer accounts. * Communicate effectively with customers to resolve payment issues. * Report on collection activities and progress to management. * Handle difficult situations and customer complaints diplomatically. * Ensure compliance with all company policies and legal standards. * Provide excellent customer service to maintain positive customer relations. SKILLS * Debt collection * Customer service * Negotiation * Communication * Time management * Record-keeping * Conflict resolution