Field Collection Executive

Job Description

JOB DESCRIPTION for FIELD COLLECTION EXECUTIVE * Visit customers to collect payments and ensure timely collections. * Maintain accurate records of collection activities and update customer accounts. * Communicate effectively with customers to resolve payment issues. * Report on collection activities and progress to management. * Handle difficult situations and customer complaints diplomatically. * Ensure compliance with all company policies and legal standards. * Provide excellent customer service to maintain positive customer relations. SKILLS * Debt collection * Customer service * Negotiation * Communication * Time management * Record-keeping * Conflict resolution